After going to 3 other repair places that all told me that it would take a week or more to get a…read morenew screen for my iPhone 11 Pro Max I stopped in at Cellular Nerd. Eric was super friendly, answered all my questions, had the part on hand and got to work immediately. While I was waiting some lady came up and was being very rude. She claimed that Eric messed up her phone. He tried to explain that the part he replaced was defective. He refunded her money and offered to repair her phone again, but she continued to throw a fit and make threats. Eric handled the situation very professionally and even got my phone fixed in the middle of it. I will definitely take all my future phone repairs to Cellular Nerd.

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

Did not help with a quote, reached out multiple times via phone, yelp, facebook, nothing every…read moretime, can't give them any other rating based off never having contact with this business, but based off customer service and willingness for new prospect and business, place is lazy

I had a very disappointing experience. Before I drove over, I called and specifically asked about…read morethe price and payment methods. I was told it would cost $199 to fix my phone and that they accepted PayPal and Zelle, so I made the trip expecting those terms. When I arrived, I was suddenly told there was an additional $50 labor fee that had never been mentioned on the phone. On top of that, I was told they couldn't accept PayPal or Zelle after all and would only take cash or a card. If I had known that beforehand, I would have come prepared or chosen a different repair shop. Because of the incorrect information I was given, I had to leave my phone overnight and make another trip the next day, which wasted my time and caused a lot of unnecessary inconvenience. Clear and honest communication is important, especially when customers are making decisions based on the information they're given. Unfortunately, that wasn't my experience here.

This place is great. Fixed my phone really quick. I waited there while they fixed it. Very honest…read more Didn't try to upsell me on anything. Just did what they said they were going to do and fixed my phone. Perfect. Thank you.

I had no idea what this business was about until I tried to get a battery for my laptop. I needed…read morea battery for my Apple computer. Apple directed me to Best Buy in Destin. I stopped in and was informed they didn't have batteries and would have to send the computer out to a company and it would be $89 for the shipping. They said I should try Batteries and Bulbs in Ft Walton, where we were staying. If they had batteries but couldn't put them in then Best Buy could install it for $40. I called Batteries and Bulbs and they told me that they didn't have any batteries and didn't have anyone to install them. I then tried calling a Batteries Plus and the person who answered was the one I had just talked to at Batteries and Bulbs. Ironically when she answered the phone when I called Batteries and Bulbs she answered " Batteries Plus" and I asked her if this was Batteries and Bulbs and she said yes. Not sure what that was all about but this time she directed me to uBreakiFix by Asurion. When I called to inquire if the had Apple computer batteries I reached and answering machine telling me I could set up an appointment. I hung up and drove to the store. There was nobody there at the time so I was taken care of right away. This was on a Monday and they Had my computer ready by Thursday. They sell insurance plans for $29. A month and you can use it to fix any electronic in your home. With 2 Apple laptops, iPhones, iPads, tvs etc. It sounded like a good deal. $50 was knocked off the repair price and when I said I needed a new screen protector for my iPhone they tole me with purchasing the insurance I would get it free and they put it on for me. Since I was visiting from WI and never heard of the company, I was surprised to learn they were national. It's nice to know there is a reputable electronic repair store in town.

I never broke a screen on any phone until 2021...and it wasn't cracked. I had the iPhone 11 Pro…read moreMax. The thing was a monster. I always keep it in a case with a screen protector, but coming out of my SUV in the dark going to a work out at The Bluffs, the phone slipped out of my purse and fell on a corner from pretty high up. I noticed a green line. I thought I was screwed because I'm temporarily living in Pensacola, FL renovating homes and there is no Apple store here! So, I checked Yelp and found this place. I need my phone to make money so I didn't hesitate to pay the fee to get it fixed. Not only did they fix the phone in one hour back to the way it was but they were also able to apply a new screen protector for me within that hour. I don't see myself breaking my new iPhone 13 Pro... i'll never get a max again because that crap is too damn big for my little hand...but if anyone in my fam breaks another screen I know where to go!

I went here to replace the back of my IPhone 15 pro. I wanted the genuine apple part which they…read moredidn't have in stock but they were able to order it. It got there the next day and they did the repair in 2 hours. Great quality and speed of repair I highly recommend.

How refreshing to meet a local honest businessman who not only fixes your problem, but also…read moreexplains why it happened, and how to fix it yourself next time. He fixed my cell phone in front me in scant minutes and expained it all. Thank you so much for all you did.

First rate service and value front to back. (1) Actually replied (quickly) to my email inquiry. (2)…read moreProvided preliminary diagnosis and estimate to determine if repair was a cost effective option (older iMac) at drop off at store (3) Repaired in the time promised at the price quoted. (4) End result was a repaired and useable computer at a fraction of the cost of a new one. Highly recommend !

Ian fixed the issue I had with my phone. He was very knowledgeable and I received great customer…read moreservice. Will definitely return if and when needed!

Quick and cost effective repair of cracked screen . In under an hour . Great service ! Friendly…read moretech !

Guys are wizards. Very knowledgeable and helpful. Replaced the charging port on our iPad. Ordered…read morepart one day, repaired it next. Very appreciative of service these guys provide.

Great service and quick turnaround. These guys know what they are doing. If your local or on…read morevacation and need your phone repaired, this is the place to go. Prices are very reasonable. I would prefer GCPR over a mall kiosk because they have all the static protection equipment to protect your tablet, phone or computer