Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

This man is a fraud. He installed a cheap low-quality screen for $300 on my $1.5K tablet. After a…read moremonth, this screen came off and stopped working. When I brought him this tablet from Destin for diagnostics, he changed it , it's under 90-days warranty. He yelled at me and said that I dropped it myself, so the screen came off, but the screen was not broken . He closed the window of his truck and continued to scream . He has a mental problem, he can be dangerous. If you need a high-quality repair, contact Apple . He put old glue or simply did not degrease the surface. He's a fraud.

I thought my phone was fried, (dropped in salt water), but they were able to retrieve my data!read more

My Samsung s22 started acting up about a month ago--lagging, freezing, shutting down and…read morerestarting. I took it to Verizon to check it out, and they referred me to their online support. The online support told me a few things to try, but could not remotely access my phone at this point, but said they would call me back 4 days later (@ 4pm) after I'd done the things they suggested. They didn't call back, and I went back to the store. They then referred me to Express Mobile Techs. These people are truly AMAZING! After examining my phone, they determined it was the motherboard. After costs comparison vs a replacement with the s25, I opted to buy my phone from them. Taylor then spent a few hours (!) trying to transfer all my data to a computer for backup between the lagging, shutdowns and restarts and then transferred and setup my new phone for me. She was able to unlock some frozen apps and also retrieve text messages that my phone had deleted. Verizon would never have done all of this! Additionally, about 4 or 5 years ago, they were able to retrieve data from my husband's phone that had suddenly become a "brick" while he was working from home! I had forgotten their name and where they were located when my phone went bad. I'm so glad to have found them again and will refer all my friends! I'll be taking in an older desktop for some work soon! They truly are EXCELLENT!

I had not one but two older vehicles in need of a car battery replacement within weeks of each…read moreother. So impressed with my experience with the first car, I obviously returned for service with the second. The website was easy to navigate- proper selection of battery options based on auto make, model and year. Installation cost reasonable with selection of service time suiting my needs. The gentleman who performed the actual replacement was professional, efficient and quick. Just pull up to the front of the store, the swap from bad to new takes place right there. Very pleased

Broke my watch that I've owned over 20 years while replacing the battery. He admitted he broke it,…read moreand suggested I take it to a watch shop for repair.

Great service and prices! Quick turnaround on my iPad screen replacement and home button repair!…read moreThank you, TechShell! I'm recommending you highly!

These folks have been in business for a long time and are very quick to repair whatever the problem…read moreis. We have called them when our phone or computer screen was busted and they were fast!

Just took my daughter's iPhone 14 in because the back plate was mildly cracked and the camera was…read moreglitchy. Short version of the story, they took an hour and a half to fix, had to put on a different color plate, and didn't fix the camera issue. They debated back and forth in front of me on what they should charge me to replace a camera, but offered me a special rate, said would have the part in the morning and said I'd have to come back tomorrow. I had to pay up front. I live an hour away, but came back at 3 the next day because I still have heard from them and they looked confused as to why I was there? They just threw the phone in a drawer, did nothing with it, and forgot about it. I told them to just give it back to me and I'd take it somewhere else. I overpaid for a service they didn't complete, but I just sucked it up for me being dumb enough to trust them.

Charged 3.999% for credit card usage and did not disclose. Was shocked to find this on receipt…read more During payment process, asked for tip. This is a retail store. Why should we pay a tip?

I shattered my phone and came here because i was leaving the next day. He said he can fix it in 30…read moreminutes. i came back and was so excited and I left and when I was at dinner I realized that the top right of my phone was lifted and it looks like he have been pressing on it and there is like a blue dot. and then a couple days later my back camera stopped working and then I have black lines going across my screen and I haven't dropped it at all I don't put in my back pocket. nothing else would've caused all these things to happen.

Don't do business with these people unless you want to get ripped off. Stopped at their mall kiosk…read morelast Feb to see if they could replace the cracked screen in my phone. They said they could but would have to order it, which would take a week. After a week, no word from them. I called and they said because of COVID it would take longer to get the part. Then everything shut down. When things started opening up in May I tried to get hold of them but no one would answer the phone (a cell phone number). A week or so after that, my wife was in Pensacola (about an hour drive away for us) at the mall and stopped by the kiosk to ask about the screen replacement. The person there said that the phone number I had was the correct one and to call Khan to get the screen replaced. I called but got no answer. Instead, I got a text saying he was busy at the moment. I texted back asking about my screen replacement. I never heard back.

One star is too much, but they made me leave something. These pepole repaired my phone or…read more(supposedly did for $130) It stopped working less than a month later. Took it back and basically was told I'd have to pay again. I took it to a MUCH CHEAPER place, who upon opening it, found a small screw inside that was left by these so called repair people. Drop them and take your phone to someone cheaper, quicker and more reliabl. They're located inside Walmart on Creighton and Mobile Highway.

Hubby busted his phone on the pavement so bad that the whole corner was gone. You could actually…read moresee up into his phone & it would cut your finger when you tried to "swipe" yikes! We pass this cute little local business with the "quick fix" sign on the way to the beach all the time so we knew just where to go! We stopped in soon as they opened & they took hubbies phone with a quote of $240 plus tax to "quick fix" his phone in 3 hours or less! We left hubbies phone & went to brekkie, ran some errands & later, stopped back to pick it up. Boom chaka laka! It was indeed ready as promised and looks brand new! WOZA! Now I need to get mine done! Mine has a bunch of cracks but it's not near as bad as hubbies was. Support local. Will Return! Highly Recommend.

The kids that work here are super nice and knowledgeable. They were fast and efficient. Broke my…read moreiPad and got it fixed the same day. Will use them again!

Went in today to see about getting a phone fixed and the younger tech was helpful, polite and…read moreknowledgeable. Older tech interrupted our conversation and was rude and very unpleasant. I took my business elsewhere. Would not recommend.

I had an issue with a phone not charging and was in serious need of having the phone in working…read morecondition for a family member who had recently been through surgery. I called Express Mobile Techs and spoke with Brian who discussed several options and I brought the phone to the Palafox Place location for him to diagnose. He looked at it while I waited and determined that it was simply a matter of a connection that needed cleaning. He cleaned the charging port and got the phone back working in record time. I was in and out and back home in no time and was very appreciative of their expertise. They didn't try to sell me something I didn't need and were up front with the services and their cost before I even came in to the store. I definitely recommend Express Mobile Techs for any and all of your mobile phone repair needs.

I needed a new battery for my Samsung phone so I stopped by Express Mobile Tech's. Jason had my…read morephone for only about 30 minutes and got it back like new. It was very reasonable too! I highly recommend these guys if you have any phone issues. They are also conveniently located on Palafox street near Vinyl music hall. Check them out!

John repaired a vintage Yamaha powerhouse of an amp as a last resort before I discarded it--so…read moregrateful that I found him and that it's working flawlessly again. He has an incredible wealth of knowledge!

Very pleased with his work. Had a very old Admiral radio that he fixed for me…read more The Price was very reasonable.