After going to 3 other repair places that all told me that it would take a week or more to get a…read morenew screen for my iPhone 11 Pro Max I stopped in at Cellular Nerd. Eric was super friendly, answered all my questions, had the part on hand and got to work immediately. While I was waiting some lady came up and was being very rude. She claimed that Eric messed up her phone. He tried to explain that the part he replaced was defective. He refunded her money and offered to repair her phone again, but she continued to throw a fit and make threats. Eric handled the situation very professionally and even got my phone fixed in the middle of it. I will definitely take all my future phone repairs to Cellular Nerd.

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

I thought my phone was fried, (dropped in salt water), but they were able to retrieve my data!read more

My Samsung s22 started acting up about a month ago--lagging, freezing, shutting down and…read morerestarting. I took it to Verizon to check it out, and they referred me to their online support. The online support told me a few things to try, but could not remotely access my phone at this point, but said they would call me back 4 days later (@ 4pm) after I'd done the things they suggested. They didn't call back, and I went back to the store. They then referred me to Express Mobile Techs. These people are truly AMAZING! After examining my phone, they determined it was the motherboard. After costs comparison vs a replacement with the s25, I opted to buy my phone from them. Taylor then spent a few hours (!) trying to transfer all my data to a computer for backup between the lagging, shutdowns and restarts and then transferred and setup my new phone for me. She was able to unlock some frozen apps and also retrieve text messages that my phone had deleted. Verizon would never have done all of this! Additionally, about 4 or 5 years ago, they were able to retrieve data from my husband's phone that had suddenly become a "brick" while he was working from home! I had forgotten their name and where they were located when my phone went bad. I'm so glad to have found them again and will refer all my friends! I'll be taking in an older desktop for some work soon! They truly are EXCELLENT!

I never broke a screen on any phone until 2021...and it wasn't cracked. I had the iPhone 11 Pro…read moreMax. The thing was a monster. I always keep it in a case with a screen protector, but coming out of my SUV in the dark going to a work out at The Bluffs, the phone slipped out of my purse and fell on a corner from pretty high up. I noticed a green line. I thought I was screwed because I'm temporarily living in Pensacola, FL renovating homes and there is no Apple store here! So, I checked Yelp and found this place. I need my phone to make money so I didn't hesitate to pay the fee to get it fixed. Not only did they fix the phone in one hour back to the way it was but they were also able to apply a new screen protector for me within that hour. I don't see myself breaking my new iPhone 13 Pro... i'll never get a max again because that crap is too damn big for my little hand...but if anyone in my fam breaks another screen I know where to go!

I went here to replace the back of my IPhone 15 pro. I wanted the genuine apple part which they…read moredidn't have in stock but they were able to order it. It got there the next day and they did the repair in 2 hours. Great quality and speed of repair I highly recommend.

My new HP Envy is running well. It is doing everything I wanted. The speed of the Intel Ultra 7…read morecombined with the Nvidia GEFORCE RTX is amazing.

I noticed my battery needed recharging more often, but suddenly, it was only charging erratically…read more I knew who to call - Palafox computers. They've never let us down. They had the battery I needed in stock, and could work on it right away. I got my computer back quickly, with a battery that stays charged. The price was reasonable and the service was GREAT.

Had very good experience with John at The Phone Doctor. He was very patient with my wife and I,…read moresince we are both Technically Changled. She had to buy a new phone because of the new 5G program. John was able to transfer "all" to her new phone and spent time helping her motor around her new phone. Recommend everyone with cell phone problems. stop in John would be pleased to assist. Warren and Norene Navarre

Great fast service in a convenient location. Drop off service. I was provided an estimated time…read morefor pick up and the phone was ready when I returned as promised. Couldn't ask for an easier, expedient transaction. I will gladly support this local businessman should I drop my phone again......ouch.

I had an issue with a phone not charging and was in serious need of having the phone in working…read morecondition for a family member who had recently been through surgery. I called Express Mobile Techs and spoke with Brian who discussed several options and I brought the phone to the Palafox Place location for him to diagnose. He looked at it while I waited and determined that it was simply a matter of a connection that needed cleaning. He cleaned the charging port and got the phone back working in record time. I was in and out and back home in no time and was very appreciative of their expertise. They didn't try to sell me something I didn't need and were up front with the services and their cost before I even came in to the store. I definitely recommend Express Mobile Techs for any and all of your mobile phone repair needs.

I needed a new battery for my Samsung phone so I stopped by Express Mobile Tech's. Jason had my…read morephone for only about 30 minutes and got it back like new. It was very reasonable too! I highly recommend these guys if you have any phone issues. They are also conveniently located on Palafox street near Vinyl music hall. Check them out!

The kids that work here are super nice and knowledgeable. They were fast and efficient. Broke my…read moreiPad and got it fixed the same day. Will use them again!

Went in today to see about getting a phone fixed and the younger tech was helpful, polite and…read moreknowledgeable. Older tech interrupted our conversation and was rude and very unpleasant. I took my business elsewhere. Would not recommend.

My wife, Peggy, and I are retired teachers, so we know all the basics of using computers ... but…read morewhen some problems arise, we're clueless how to resolve them. Unfortunately, most repair facilites want you to bring the entire computer to them, but I wanted someone who could come to our apartment and try solving the problem here without disassembling all the camera, printer, audio speaker cables, etc. I saw some very positive reviews of Emerald Coast IT -- which serves Navarre and Gulf Breeze -- so I figured I'd give them a try. We couldn't have been more pleased with Matt, who cheerfully agreed to make a housecall. He was not only extremely personable and patient with us, but very tech savvy and quickly deduced/solved the problem. We can't recommend him more highly. If you have a computer that requires the repair person to come to you, he's definitely your man.

Matt and his team did a fantastic job! They replaced the network equipment, ran cable (very…read moredifficult runs through brick walls...) and mounted/installed surveillance cameras. Matt went out of his way to make sure everything worked properly and even helped with IT equipment that was already in-place. This is a remote (to me) small business and I could not be onsite. I will definitely use Emerald IT Services again!