My experience is not with this Lake Forest location but with COX Communication Inc. After deciding to leave Cox (there are plenty of other options out there in spite of Cox's domination in south county) I returned all of the equipment in my home a month earlier awaiting for the close out bill to pay. I finally get it and go in to pay, only for them to tell me I didn't return a modem from 10 years ago, and for something else that was on the receipt from 7 years ago that the rep couldn't really explain what the item was, but that made my close out bill double what the statement said ($245.99). Unbelievable! I didn't want to make a scene and take my anger out on the girl who assisted me (I've been here many times and the in-store service is not bad) I decided to just pay it and be DONE DONE DONE with Cox Communication Inc! Was with them for over 23 years and have to agree with a post made on Yelp a while back. For long time loyal customers with Cox all you get is no loyalty from the company itself and HIGHER prices/fees for their service. Glad to be rid of them...NEVER EVER AGAIN! read more

This store has two employees, who have taken 45 min to get two customers in and out . It looks like that are socializing . I'm still waiting with two in front of me, just to drop off equipment. 45 minutes to drop off equipment! How ridiculous is this place. So glad I cancelled Cox. read more

I've been here maybe twice in the last two years. My first experience was great. I do not remember the gentleman who assisted my husband and I. The second time I visited, which was yesterday, wasn't very pleasant. I tried to switch the automation bundle for premium channels. I wasn't able to switch which I understood. The issue I have was with the rep that assisted me. He was nice at first but once we started to explain the situation, he didn't know how to handle himself. His customer service was mediocre. He didn't have very good listening ears because I had to repeat my issues about the Homelife system more than twice. Once this sales rep was frustrated, he began to make smart comments and made me feel stupid. They were able to "fix" my issue (only after I called Cox) but had he known how to handle himself appropriately, I wouldn't be complaining about his customer service. Needless to say, I will not be visiting this store anymore. read more

I am actually quite surprise on how much bad reviews this location got but after reading some of it - majority of the reviews are based on COX services not the store itself. I spend maybe about 20 minutes on the phone with a Cox representative before actually purchasing internet service. I was told I would be able to pick up my modem/router at any Cox location so I decided to go visit the one located on El Toro. Once you enter the store, you sign in..I realized there was a few people waiting/standing around and I thought to myself - man this will take a while.. Within three minutes my name was called and was greeted by the supervisor (forgot his name) and was asked what I needed. I pulled up an email with an order confirmation number of a modem/router pick-up which I would need to install myself. I went to the back of the store where the supervisor explained how to install once I got home. I even created small talk and asked what alternatives or types of product I should get shall I choose not the rent Cox's requirement - as mostly fees to rent the equipment is about $10 bucks a month! The supervisor was nice enough to give me the information including what type of modem/router combo I should get and what price the item may cost. After about 10 mins I was I was out of the store with a better understanding and a new modem/router that was ready to be installed. This is actually my first night using COX internet - while writing this review. As of now, I have no complaints - lets hope everything goes well! read more

This store has horrible customer service... so we decided to cancel our account cause they are absolutely no help. So they say for us to call the cancellation specialists and the lady on the phone was eyind rude because we want to cancel the service. We will no longer be using Cox Cable! read more

Excellent, quick, patient service. Fixed my email problems quickly (which ended up my user error) and even showed me better use of my On Demand capabilities. Thanks Stephanie and the entire professional staff at Cox, you're the best. read more

This is by far the worst store you can go to has the worst service ever specially the representative cara she does not want to help or even listen goodbye Cox hello AT&T very disappointing read more

I couldn't be happier I came in to this location with my old router so I could upgrade and I was helped right away, my concerns were addressed and I left with a brand new modem all ready to go. I literally went home and plugged it in and I was good. The associate who helped me ( Brian) was very helpful and knew what he was talking about. This location seemed well organized with associates helping people quickly. read more

This store cheated me. They sold me a modem that didn't support the speed of internet just because they were wanting me to rent instead of buying the modem. Now I'm stuck with this modem until I can afford one that has a higher bandwidth. read more

I can't say much for Cox as a cable provider. It's a love hate relationship. Personally, I recommend getting a Hulu and Netflix subscription. This particular store though has been nothing but helpful to me. Friendly, quick service. I have nothing but good things to say about the people that work here. read more

Overpriced. As soon as someone better than idiot AT&T shows up I'm bailing.

Over the phone I have had some VERY helpful COX specialists, but since I have no choice in my home of what to have for cable (unless I go satellite) I use Cox, & I know they obviously can live happy without my penance of business but this location specifically and the culture of the company as a whole is a very cold, unaccommodating, insulting at times, ridiculous, overcomplicated, over priced, behind-the-times group of thugs (not all of them) but definitely in my past few visits this week they have responded to my issues/questions with blank faces almost acting like I am the idiot for not knowing how overly obscure their web of bureaucracy is. Is it so hard to explain my bill or how to change to a better plan without making it seem like I'm an idiot for even asking? I am not unreasonable, but it does not help that they do not have weekend phone support or night support, even if overseas I have had friendlier customer service than at this Cox store in Lake forest (el toro) -- I am sorry to say but I will never revisit this store but the joke is on me, I will keep their service out of convenience, so they win in the end but they will never get anything by way of positive reviews or goodwill when friendlier, new companies with a soul & love for service over money diminishes their presence in OC. Fingers crossed because you COX store and Cox in general are a disgrace. I welcome the internet revolution of internet/tv without the hassle of cable and rude employees who could care less that people like me will take time to write a bad review. Where I come from they would get below an F minus. Time for a change people. read more

Absolutely horrendous customer service. Dealt with some bald guy who was EXTREMELY rude and unprofessional, hung up on my husband. Not to mention, their customer support people on the phones either lie or don't communicate with their stores like they say they do. Huge headache to cancel this service. I won't be coming back to Cox ever (rude customer service reps and HUGE PRICE INCREASES FOR NO REASON) and I'll be telling others about my experience. Cox in Irvine was much more professional. read more

Shame on Cox, the service they provide is the worst ever. They want you to pay all this money but they provide the worst service in the world. They purposely do things so they can come into your home over and over again and try to upsell you when they are already robbing you. They monopolize the business, it is ungodly.This is corruption at a higher level than people realize. read more

Have had an abundant amount of problems with COX as a whole company. From cable boxes that didn't work and when were returned was told "don't know why they gave you this one, these never work" to a internet router that I received and was paying for that gave out after 6 months and then was told "why would they give you this one, they've been discontinued for years..." Technicians that come to the house sloppy, unprofessional and smelling like marihuana, that take "smoke breaks" give me a break guys!!! So here is the big issue, every year I get a bill that is through the roof for no reason, so when I went into the El Toro office the gentleman I communicated with guaranteed me a 2 year contract that would not increase in its duration... So it's been 1 year since then and guess what $30 increase for NO REASON!!! I called and spent MY time on the phone for several hours to no avail and NO HELP!!! Just more fees if I wanted to change or cancel... NO ACCOUNTABILITY to the person who promised a 2 year commitment... If you can avoid using COX I recommend doing so read more

I've gotten so used to doing things online and DYI fixes, I was kind of bummed I had to drive to one location (Laguna Niguel) and then this one to address my issue. The staff members I spoke with, Kenny and manager-Aaron, were super helpful and went out of their way to accommodate my concerns. I actually left with more than I had asked for! I have often groused and complained that Cox is not a choice in my town. As of today, I would not hesitate to choose Cox, especially at this location. Best in class. :-) read more

My beef isn't with the Cox Store, it's with Cox technical support and Cox in general. I called them last week because I couldn't get into my account online to check my bill. Well, I was told that the only thing that they could do is give me a new sign in name and password, which they did. Well what happens when they do this is that your Cox email accounts cease to function. You will no longer be able to send/receive emails out of Outlook using your previously existing Cox email addresses. Calling technical support is just about useless. Technical support person seemed to have no idea what the problem could be so she took the report and said they will try to resolve in 48 hours. In the meantime I haven't been able to send/receive Cox email for three days. In addition, anyone sending me email gets a rejection notice saying "Recipient address rejected: User does not exist". It is almost 2020 and Cox can't get my email working. Nice service for a Cox customer of more than 20 years, eh? read more

I went to return my cox box last night at 7:44pm They were closed. They were having a employee meeting with at least 12 employees inside there store.. They Would not open the door for me to return their cox box. As i stood there for 5 minutes. what kind of customer server is this??? They all knew i was standing there with my 3 kids and they ignored me. they pointed to their watch to show me they were close!! The general manager should fire every one of those employees.. i canceled cox because of the constant pixil-ation on the screen. all recordings were having issues as well.. as far as I'm concern they are rate gouging their customers. with sub par service. i was paying 145 a month for no children's channels. im done with cox. read more

So my business power went out for a grand total of around 13 hrs typical SDGE says it's gonna be 8 ends up being longer, but it's fine cox business has always been good about helping us, unfortunately this day customer services was hard to figure out how to adress my issue, wich was my business can't run with out phones or internet! So after calling and calling I figured I'd just go into a store and they would be better help with assistance! Wrong these lazy people literally only sell shit and collect money! Any customer help they are horrible not only did these lazy millennials immediately walk away when I asked for more help another employee approached me very aggressively and just yelled for me to leave! Then they called to police! I'm not understanding why a employee who gets paid hourly wouldn't sit down and walk me through the proper channels! When I left I call corporate and they told me to just write a bad yelp review! Now how in the hell does this make any sense! This store needs to be replaced with people who give a shit about there job or it needs to just be turned into a nail salon or something! Worst store ever horrible customer service and I can tell now why they only have three stars! And to be honest if a manger or anybody who cares would at least give a shit and contact me if gladly take this down! Until then cox is a bull shit company that will get you in then make it almost impossible to find a employee that gives a shit to help with issues and your bill will most likely be more then what they said in the beginning read more

went to this store and was helped by Cara McLean she was super helpful and kind was very efficient and knowledgeable about her job .

Cox cable is like a monopoly they are completely over priced and put you in to contracts with out you knowing there should be laws against this read more