We have had Cox for 25 years. I can only speak for the service area we live in. Started with AT&T who were very bad on service. Very unreliable internet. Going to a Cox store can be challenging!! Not the friendliest place in town. Not a good customer facing crew. However, having said that, the service (internet/TV) is better than the rest. Downside 1: You pay a lot more. Downside 2: Their bundles are deceptive regarding charges and/or savings. Trust me, you never save. Bottom Line: Pay more for better service and uptime. Very good customer service online/directly. Reliable equipment read more

Have been forced! to use Cox for the past 20+ years....nothing personal you guys, but I HATE COX! I always have and it seems like they want to make sure I always will. What went wrong? Why did they get the monopoly? AHA! Paid out the right pple, ha?? ! read more

Ive only been here once, and I thought my experience was very great. I had just moved into the area...right in ESPERANZA and my roomates told me to handle the cable bill, so I did. I drove across the street and entered the store. Note: THIS WAS THE FIRST TIME I HAD EVER HANDLED ANY SORT OF BILLING ISSUE I walked in clueless, with no idea of what to do or how to do it. I was greeted by an asian girl (the hotter looking one) and was helped right away. She explained to me in detail how the cable system worked and what were the available packages. She also told me about the promotions as well. While I was talking to her, she was also very patient with me as I called each of my roommates asking them if they would both agree to the package/plan that I bought. Couple of minutes later, package/plan was purchased and walked out of the store a satisfied customer. No trouble, no problems, no wait, nothing at all. Really convenient to have a COX SOLUTION STORE right across the street! UNTIL THEN!! ^-^ read more

Cox Store - Television Service Providers Near Me - Irvine, California

Worst customer service imaginable. There are two employees with 15 customers waiting inside. The place is opens at 10 and I arrived at 10:15. It's been 20 minutes and no end in sight. Make sure you sign in to get serviced. There is a tiny iPad in the front that everyone overlooks. You'll find it behind the ridiculously oversized cardboard paper trees and ornaments. Why not hire extra employees if you frequently run across these problems? It's Christmas! You don't think it will be busy? Mind you cox refurbishes all of their equipment. Nothing is new. Get ready to beta test all of their terrible equipment. Hands down the worst cable service and customer service I've ever run across. Yelp really has to allow people to give 0 star reviews. read more

Cox is the worst. They are very expensive compared to competitors. Although there isn't really competition because they are the only game in town for me. I have had the service for a month and a half. I have had to change my password 6 times and again it is isn't working! I need customer support to change it because it never works. I would not recommend cox to anyone. Spectrum, Verizon, ATT all are significantly better. read more

I had a great experience at this location. I went in there simply to exchange my router but Bernard went above and beyond to help me find better package deals then I currently had giving me more bang for my buck! Thank you Bernard and crew. I have great peace of mind knowing they have staff like this at Cox! Harry read more

Deceptive pricing, breach of contract and fraud. About a year ago I signed a two year contract for cable, phone and internet at $99/mo. If I break the contract, I have to pay an early termination fee. Each month that bill slowly crept up, less than a year later I was paying $144/mo. Basically if you sign a contract with Cox, you're agreeing to pay them whatever number they come up with each month until the end of your contract. That's not a contract, that's extortion. They failed to live up to their side of the contract, plain and simple. Ten years ago they would have gotten away with it. Fact is, there are many more reasonable options now. Streaming services are much more reliable than they were and the price point makes sense. I dumped my Cox contract for Google fiber internet ($50/mo flat, no taxes or fees and twice the speed) and Sling TV ($25/mo flat, no taxes or fees) and don't miss cable one bit. You can also stream live TV with PlayStation Vue, Direct TV Now and Hulu Plus. Fact is, cable is going the way of Blockbuster. Remember when we all said 'Blockbuster will never go away!' Cox, change your deceptive, predatory pricing or join Blockbuster. Had you given me what you were contractually required to provide me at the price quoted, I'd still be a customer. Incompetent. When I came here to return my equipment I had the pleasure of dealing with a tablet instead of a person as the first point of contact. I then waited 10 minutes to deal with someone. I explained I'd love to keep my service and they need to charge me the price I agreed to. They made zero effort whatsoever to fix the problem. In fact, all the lady did was say "you know you're in a contract and will be penalized" without even making eye contact. Cox, I'm not trying to be nasty really I'm not, change your business model or you WILL go out of business, sitting at the bus stop next to Blockbuster, scratching your head, wondering what happened. read more

A ginormous thank you to the folks at this Cox Solution Center. They hooked me up with super fast internet and the right TV channels. No hard sell JUST HELPFUL!!! read more

Cox Store - Television Service Providers Near Me - Irvine, California

I went to return the TV cable because COX kept increasing my bill for the past three years. The specialist, Alex, was super nice and helpful. He found the best deal for my needs and brought down my monthly bill by a lot. I ended up staying with COX and using their service. read more

As if COX even cares they get another bad review....but I'll share my story anyways. I have got the cox home system with thermostat, cameras, front door lock and home security and nothing works at all. They have sent out 4 technicians that have no clue how to fix anything and everything is broken. They take 45 min each time on hold to call and nothing is solved and they won't let us give it back even though they "Guaranteed" satisfaction. What a truly horrible company with no morals or experience when t comes to paying customers. Save yourself the time and NEVER work wit this company EVER!!!!!!!!!! read more

Although I'm not a fan of COX services, this review is for this location specifically. Located in a beautiful plaza with a lot of parking. Store setup is clear: you check in to their computer, wait in the seating area while you watch TV, and one of the associates calls your name when they're ready to assist you. James helped me out quickly & helped me update my account. Thanks James!! read more

Loved Bernard, he is the best in customer service. Knows his thing. just ask for him. You can never go wrong. read more

Literally walked into the store and asked the sales guy, "how are you doing tonight?" His reply, "bored". I understand the pricing is outrageous, but you would think the customer service/management of the store would make an attempt to clearly communicate with its customers... sad state of affairs with the staff at this particular location. read more

Cox is the absolute worst company to do business with. I've had issues with bills and service and spent hours trying to sort things out. I would not recommend them to anyone, ever. If I could give negative stars I would. read more

Stay away from this company. They have horrible customer service and could care less if you remain a customer or not.

stay away from cox signed up and they said it would cost me $102 per month for cable and internet out the door!!!!! my bill is $147 every month!!!!!!! stay away!!! this month just got double charged. they can't reverse payment. told them i want to cancel service and they said i'll be charged a partial payment. this is day 1 of billing cycle!!!!! stay away from this horrible company!!! trust me!! read more

Dishonest, incompetent, tell you no charge for something and then, after you finish installing? $100 charge. Try to contact "customer service?" "We're so sorry, we feel for you, please be patient, blah blah blah" until the final result "charge still stands." I know this kind of thing used to fly when cable companies were monopolies ... but now that we have choices? Run from these scammers. Run fast. Run far. Don't believe me? Read the other reviews. And then Run. Run fast. Run far. Run like Forrest. Run like ... um ... I don't know. Someone that need to run for some reason. Just run. Go with any other company. Start your own company and build it from scratch and then go with them. Just don't reward the dishonest clowns at Cox. Don't do it I tell ya. Don't do it indeed. read more

If I get could give them zero stars I would their customer service is the worst in the world there are overpriced and you can get better deals elsewhere do not use this service they suck. read more

having to deal with any cable/internet company is awful. Because of where i live I had no choice but to sign up w cox. I set up just internet and recently decided to add cable- thought I could easily handle this over the phone but learn from my mistake and just go to a cox store in person. I was on the phone for 90 minutes w a cox rep and we essentially got nothing done. Waste of my time. I headed into the cox store today since I was able to get off work early. Only reason im writing this review is to give Bernard a shout out. He was helpful, not salesy at all, fixed the other ladys mistakes, and got what I needed done in a matter of 10-15 min. He honestly made my whole experience v pleasant...and I hate dealing w this stuff. Thx Bernard - hope your boss reads this. read more

Just dropped off equipment here this morning. (A) went in and an employee accused me of cutting in line - but you have to go in to put your name down (B) while handing in equipment - employee helping some elderly customers in the next desk was extremely rude and condescending to them - their internet had been o it for days and they were trying to get resolved (C) I asked about a billing issue and my employee went off on a rant about it being a pandemic and that this was old world service going to a store - I was rather taken aback my this rudeness. I dropped Cox and went to Google Fiber. Cox has a lot to learn about customer service. read more

Slow service. No sense of urgency in helping customers. Lots of socializing while 3 customers waiting for service.

COX SUCKS! One thing I hate about Cox is having to renegotiate your discounts every 3 to 6 months. When I went into this store, it seemed that the reps gave different pricing than their store in Lake Forest. I think the employees here are extremely unhappy with their job and really lacked customer service in helping me (at the time an existing COX customer out). This is why I walked across the street and signed up for AT&T uverse service. COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! COX SUCKS! read more

Worst Customer Service EVER 1. We relocate on Friday. Get a new box from Cox, box doesn't work 2. We call CS, they don't know how to fix our problem and sent us to a Cox store 3. We go to this store and they schedule an appointment on Monday 4. We wait on Monday, no cable guy. 5. We call CS again and they said "oh the appointment was cancelled" 6. We ask why, no reason was given but we can wait again tomorrow for the 4th day 6. We call back store for answers multiple time for over an hour during business hours. Store doesn't pick up their phone. End conclusion. Cox socks read more

Decided to stop by the Woodbury Town Center this morning to take advantage of a free $5 coffee gift certificate with this coupon. When I spoke to Daniel Munoz he told me that they ran out of the $5 coffee gift certificate and that they would no longer honor this special. They should've added something to this coupon that stated for the first 200 customers or while supplies last. I find these sorts of business practices very misleading and shady at best and fraudulent at worst. I'm so disappointed in Cox and it has nothing to do with the coupon it's just the way these companies choose to work with their existing customer base! read more

Cox Store - Cox decided to offer $5 gift card for coming in their store and speaking with on of their specialists but guess what... - Television Service Providers Near Me - Irvine, California

Pros: The phone CS person was volunteering discounts. Cons: The in-store CS person attempted to rob me. Cox gets two stars because the customer service guy I spoke to on the phone was super-helpful and got me some discounts to my existing service (I finally hunkered down and got the DVR service). However, in order to get my DVR box as quickly as possible, I opted to pick up the new box at the Cox retail location instead of the 2-day delivery. It was no biggie, since I practically drive past the story every day on my way home from work. When I was given the box, I was asked what kind of cable do I want. I asked for HDMI. He informed me that a standard HDMI cable would cost me an additional $25, or I could get the high-quality Monster HDMI cable for $100. I laughed and asked him what other cables he has. He told me component cable for free. I took the free cable, went home, and bought the monoprice.com #6105 HDMI cable for $3.76. I technically could have got away with getting a lesser cable without the Ethernet and ferrite cores, but I like to splurge. I realize that the CS peon is only doing his job and that he doesn't set prices. Still, it's a shame that Cox is resorting to Best Buy lying tactics to get customers to pay $25-$100 for a cable they should be giving out for free. FACT: The signal from a Blu-Ray DVD or HDTV receiver is a digital signal. Gone are the days of analog signals when degradation could make an infinitesimal difference in your picture quality. Your cable either transmits the signal or it doesn't; there's no difference in picture quality. Therefore, your ONLY consideration for purchasing an HDMI cable is making sure you've got the right HDMI specification for the device you're hooking up. For 95% of you out there, hooking up a Cox receiver to your TV, it's a High-Speed HDMI 1.4 standard (this doesn't include usage of an AV Receiver, but if you're using one of those, you either know your stuff or you're paying someone to set it up). Go to monoprice.com and buy the item #6105 for 6 feet, or #6106 for 10 feet. read more

I have has many issues with cox in the past few months. They don't care about their customers enough to listen to the issues that are appearing. We had an issue with our internet going in and out and I called and worked with them for an hour and we figured that it was the outside voice box that was interfering with the cable modem (Modem was a gateway and had voice built into it) They sent out a service technician to look into it and when he arrived he did some testing on the laptop and left. Did not look at the exterior voice modem. Surprise issue appeared again that night. Called and spoke with someone again early the next week and they agreed to send someone out to check the box again. I asked them to have it removed and the modem partitioned to run the voice off of it. Saturday morning the tech came out and looked at it and was instructed not to remove the outside voice. We still had the issue and he could diagnose it to the voice box, but as he was a contractor they did not want him to remove the box. So pissed off that I pulled the voice box off the wall and told him to fix that. He seamed a little surprised but as I had pulled it off the wall, he was left with no choice but to re-route the cable to the modem. (I don't recommend doing this but it was the last straw) Now he had to call and ask the network operations center to re-route the signal to the new modem and it took them 2 hours while he just sat there and waited. What a joke this company was in handling my issues. They were to proud to admit they made a mistake and instead wasted 5 hours of my life trying to resolve the issue when I told them exactly what it was. Then this past week, my brother gets a bill from them and it was over $200 for voice, video and internet. He had the last straw and called Direct Tv and placed an order. When he returned the equipment they infomred him he was on a 2 year contract? What???? when did cable get contracts? Appearently when he moved recently they gave him free voice and signed him to a two year contract. I called and complained and the only thing they were going to due was look into the voice call to see if he had agreed to a contract. They claimed that we could look at our bill and see that you have 30 days to cancel the contract or then it becomes effective. Mind you were are 43 days out from the start of the contract. Cox does not care about its customers, they only care about the bottom dollar. Why else would they start to use contracts.... read more

Horrible customer service. Long line meant waiting a while. This poor lady in front of me was asking for a phone plan to call relatives in Canada and the service guy treated her soo badly because she was older. He kept a condescending tone and at one point the lady actually looked around as if anyone could believe how he was taking to her. When my name was finally called (Jon) he said no it's says here "jean". I just said okay... And waited for a person named "Jean" to show and of course no one came because he pointed to the line I wrote! (Tried giving a benefit of a doubt for handwriting maybe... But come on it's J.O.N for goodness sake) And then he skipped me at which point the next lady had to correct him and say yes I was ahead. He then took me to another guy and the guy and him laughed about who had to stay longer... Apparently both didn't want to be there anymore. I just finally returned my cable box because they raised my bill over 2x the amount which I thought was uncalled for so I just cut the cord. If anyone thinks they are getting a good deal with COX please run away if you can. They WILL bump up your bill. read more

As always i rarely give 1 star reviews but COX warranted a zero star, but unfortunately yelp won't allow that. I had cox for years, and while not horrible, they were never great. A month never passed where I wasn't calling technical support for something ranging from channels not coming in to internet not working. Eventually I got tired of things always having problems, so I switched to att in June and cancelled my service at this store location in person. Fast forward to a week ago. I get a collection call from someone representing cox. Turns out, for some odd and unknown reason COX had continued to charge me THREE months past the date I cancelled service. So according to them, I was three months past due. Funny....exactly how are you sending service to me COX, when I turned in all my equipment to your store employee, and he checked it all in under my CLOSED account. I am now arguing with them on the issue, even though this situation really shouldn't warrant an argument as it is pretty black and white. My advice, don't go with cox. Mediocre service, and horrible billing. read more

Rude staff these guys have no clue what to help you with... they just want you to "sign in please". then as they stand in the corner discussing the game... they make you wait. We were the only one in the shop... there were 3 staff members... they sent us to staples to buy a product that they carried. I could go on and on..... this is why we have dish network... read more

I'm not sure about these other reviewers, but I have never had a bad experience calling Cox's local customer service. I usually get great service and ALWAYS ask for current promotions to take advantage of any new discounts that come up. However, a time comes when spending $150 a month doesn't make a lot of sense, and it's time to cut the cord. Actually, my previous experiences at the store haven't been bad at all. But I have to rate 2 stars for the lack of common sense and incompetence for this particular incident. As I mentioned, it was time to cut the cord, and I was saying sayonara to ESPN, USA, Comedy Central, etc. I returned the cable box, cancelled the service, and cancelled one of my phone lines, but kept the internet service. Let's be honest; cable Internets is still better than DSL. So the rep take the box, cancels the services, and hands me a receipt confirming all these things were done. LO AND BEHOLD, a month later, I receive a bill for my previous services still on it. So I call customer service, they confirm that the box was received from my visit, and that the services were, in fact, cancelled. So what exactly happened? According to the customer service rep, I was supposed to tell them THE DAY I wanted the service cancelled. So let me get this straight. I returned a cable box, which means I can't watch cable anymore, and I am supposed to tell you the day I want my service cancelled??? Anyway, customer service over the phone cleaned up the account. But the entire episode is pretty stupid. I am glad I cancelled my service. Not that it was bad. I have a Roku and Hulu now. read more

Hey Fellow Yelpers Ive got a joke for you! Me: Knock Knock You: Who's There? Me: Cox Cable! HAHAHAHA! What a joke! I swear to god I wish they wouldn't lock these HOA's into contract so you had another choice in cable services. read more

Ridiculously horrible service. Went on a Saturday to do a quick return - receipt in tow and unopened package. Should be quick, right? Couldn't be more wrong! 3 employees worked that shift, 1 of whom actually was helping one of the 8 waiting customers. The remaining two chatted with each other and when one of them went to the back office, the remaining idle one pulled out a cell and pretended to be busy. What she was really doing, I have no idea. The manager then came out from the back room, took a look at the crowd, and walked back into the back room. The rest of the employees in the store were very curt, rude, and rolled their eyes at the customers. Another employee (Jennifer, the "concierge") was yelling, speaking very rudely, and answering sarcastically to an elderly customer who really was not asking any "out of the ordinary" question or request. Absolutely ridiculous! Oh and during my time waiting in the store, 2 additional employees came out onto the floor, looked around, and returned to the back room without helping anybody. 45 minutes later, my transaction was complete. This store location has provided such service once before. Needless to say, this will be my last experience here. read more

I get it... not always fun to have to deal with the cable company. And normally, I'd say the same when it comes to most of my interactions with Cox. However, this particular time, I went into the store located in the Woodbury Town Center and was helped by Nas Alsammarraie. It was just to drop off the cable boxes, because I cut the cord and ditched TV service, just going with internet and phone service. No big deal... but Nas asked me about my particular situation with the service and looked in their system to see if a plan could be found with better pricing. While he was not able to find it, he did switch out the equipment I had been using for the internet service which should improve range and speed for wifi. I'll work on setting that up this weekend. Too often, we only think about the bad service wherever it is rendered. It's gotten to the point where I just assume the worst and just try to tolerate it until I can't any longer. I can honestly say that I truly appreciate the service that Nas provided... he tried very hard and represented himself and his company well. Although, he wasn't able to ultimately find a better deal for my service going forward, he went above and beyond and definitely helped with other aspects of our account. It was not necessary and was not at all my intention since I was just dropping off cable boxes, but he provided stellar service that his company can be proud of. read more

This place is always busy and the customer service is horrible. I have never been in this store where I didn't have to wait at least 30 minutes to get help. So if you are looking to return equipment or something simple, allot more time. You will be there awhile. Don't even get me started on Cox and their service. I have never had as many problems as I do with Cox. We have had service people out here at least a dozen times in the last year. The service is awful and the prices are exorbitant. We pay around $200 for crappy service, crappy long waits at their store and rude people on the phone. If you can get DirecTV or any other service, it would probably be better than Cox. Cheaper too. read more

This company is so annoying, the hold times are off the chain. The representatives have very little authority to do anything, calls are transferred multiple times. They promise one thing and then rarely follow through. When you call back, the left hand has no idea what the right is doing. I would and have decided to pay the extra $$ to have customer service. Also the internet service is constantly interrupting, they try and upsell you on everything. The middle plan is what I had with 5 MBPS, at $39.99 a month after I purchased their $150 modem. all I do is light browsing at home, a few videos and check my personal e-mail and they suggested to prevent the interruption in service to upgrade to their premium package (decided for small business use). Whack! Then the kicker, to cancel service they actually have you on hold for up to 30 minutes! So sad, this company is not at all customer driven... read more

Beware of their sales calls! They tricked into paying more and not getting anything more at all! Why are they a monopoly in Irvine... I will switch to any other service provider in a heartbeat read more

There is no way to get a live individual on the phone. There is no automated option either to reach anyone either. You simply have the option to leave a message or to physically go into the store and hope they have what you need on hand. Unprofessional read more

A location OTHER than Quail Hill in Irvine!! This one has been open for just under a month in the Woodbury Town Center, off Sand Canyon/Irvine Blvd. It is to the left of Trader Joe's and GNC. I went yesterday to find NO LINE. Lots of staff ready to assist, though. I swapped my cable box and also found what I've been hunting for: the Digi http://www.youtube.com/watch?v=bBDKm3iNXgU you know, the cute white/blue silent mascot guy. he was on sale for $10! Apparently their best selling item. So don't bother with the 30+ minute wait over at Quail Hill and show Woodbury some love. Heck, pick up some groceries afterwards. read more

They could not have been less helpful. I have been a customer for 20 years, and when I asked about reducing my bill because it had almost hit the $200/month mark, the person helping completely blew me off. The only good thing about the trip was it finally motivated me to fire Cox. read more

Everyone that I have met at this store has been helpful. I've been here twice (once for internet and once for tv), each time less than 5 minute wait and the customer service rep has been knowledgeable and friendly. They have listened well and offered solutions. There is clearly a disconnect between what Cox tells you over the phone and what you learn in the store. My experience is that the 800# service is not very helpful and ultimately I end up in the store getting the right answers. The store is less than 5 minutes from my home so it's not a problem for me to stop in here. read more