Would give zero stars if possible. Terrible customer service, in store, online, AND by phone. Sent someone to troubleshoot when I clearly specified that I needed new service installed. It took several days for the appointment for the wrong technician and then several more days for the "right" technician, which was specified from the beginning! Customer service is in India and Philippines, so difficulties communicating. In-store personnel not attentive (or perhaps not bright/untrained). read more

Was paying for 500GB/s internet and was getting anywhere between 60 and 150GB constantly. I have top of the line modem and router, but of course they said I needed to upgrade. I did upgrade... to AT&T fiber. I'm now paying for 500GB/s with AT&T and getting upwards of 600GB/s (upload AND download). Also, my bill is cheaper. read more

Cox Sux. This is the worst internet service provider in Gainesville Florida. They are a MONOPOLY and I'm ready to get away from them. No one answers questions because no one knows anything at the store. One big NOPE. read more

This is actually a review of cox cable or cox communications whatever they call themselves. What a load of crap. They constantly raise fees with lesser service and product. I think they know streaming is coming for them and they're desperate to keep their shareholders happy at the expense of the customer. It's impossible to speak with someone on the phone so you're left doing everything online. Instead of trying to help people keep their bills affordable they try and offer minimal more services for a higher bill. I've been battling for years to keep this bill under 300.00 for cable and internet and they've been battling for years to eclipse 300.00. I have never had such distain for a company in my whole life. Christ my cable bill is way more than my utility bill and cell phone bill. This is a miserable company. read more

Called for service on 6/29/24. Requested tech install on 7/26/24. Email on 6/30 that equipment will be shipped. Called right away to say don't ship equipment. Vacant house. 7/3 Email sent that equipment was delivered. Again Called. vacant house. Am 6 hrs away. Transferred to multiple departments. Finally had enough, canceled service. Frustration level through the roof. read more

Horrible service I have the internet only and it cuts out multiple times daily worst choice I could've made for provider. How about taking some of those high prices and putting it into your equipment. read more

Worst customer service. Have a monopoly in my area and it clearly shows. My ultimate unlimited $99 month plan costs me almost $200 a month. maintenance without notifications. It's the worst read more

There isn't less than 5 * to give. This monopolist company won't allow other companies to use their satellites because they know the customers will flee Cox. Worse service ever! They should be disqualified to offer service. It's like they have you in prison with this low level, incompetent and never working cable. They ought to give it free. Just disgusting! Hate this com. Nothing works, you lose time if working from home and it's just a struggle. Can't wait did for a decent service to tsje them over. read more

Don't go with cox whatever you do if you have other options. Customer service is horrible. They're constantly adding charges to my account that are not legit. Outages in my area often. read more

They leave customers without service for hours and when you call, they lie to you saying "there's an outage". Some agents are rude and think they are on the right to be nasty to a customers that has paid for service that they don't have and how many people work from home nowadays? They don't care but they care to receive their payments. read more

I tried to switch to cox and made my order online to a cox salesperson. I ordered cable and internet. I was quoted a billing of $165 plus taxes not to exceed 200 dollars. After installation, I was billed $232. I called cox and after much back and forth I was told I would have to pay that or cancel service, that no one at cox would have offered me any $165 package, and that there was no other option but to pay the 232 dollar monthly charge or cancel. So, I have cancelled, realizing that cox does not care about what happened and has no intention of resolving this problem. Unbelievable! read more

Cox has been the worst experience ever. I paid for their top of the line internet to receive a mire FRACTION of the speeds advertised... Had technicians scheduled almost on a daily basis to come "fix" the internet to which NEVER gets fixed. No one there can find a problem or tell you a solution. COX main goal is to collect as many payments from you until you cancel service. They will even bill you AFTER you cancel services. This is and INSANE practice. - mike read more

No matter who you talk to they are all liars. Service has been crap for over 2 months. They read their scripts. I don't even think they have in house techs anymore. 3 techs out in 1 week. After being told I would be getting a credit for this month I received a text letting me know my $362 payment was coming out on 12/9. THEY ARE NOT EVEN WORTH 1 STAR! read more

New to Cox cable and cannot even speak to anyone on the phone. If I do, I cannot understand the foreigner I finally connect to. Ask for a supervisor and they hang up on you. You can do better than this! We as high paying customers deserve better. How can you monopolize a large city and suck at you're service. The internet in a joke. Very bad karma to the people raking in the profits at our expense. Spectrum puts Cox cable to shame. There must be a better way! And I shall seek it. read more

We never have wifi our wifi has been put since November 2022 and it's annoying and I think cox never answers the phone on purpose so they don't have to deal with all the complaints. And I I could rate them I 0 or negative numbers I would because that's how muck they SUCK!!! read more

Cox communications in a gainesville Florida provides awful internet and cable services, particularly to "older neighborhoods" where in lieu of fixing their systemic fiber network problems, Cox insists on doing "patch work" leaving customers with no service or extremely poor slow functioning services, which is essentially useless. As others have mentioned, Cox has a monopoly on this area, leaving essentially no other internet/cable tv options for the consumer. People pay hundreds of dollars per month for these ridiculously priced Cox packages, which is only rewarded with ongoing poor service, to include lack luster customer service and tech support. We're currently experiencing the most recent outage of multiple outages which have occurred each week for the past few months. The current outage has a resolution date estimated at 5 days out from today! Five DAYS. Do better Cox, you should be ashamed. Internet is no longer a luxury as many rely on the internet for work and their livelihood. SICKENING. ZERO stars. read more

Focus monopoly in our town We should take their business services out of our town Cox doesn't bring anything for our community Their equipment damage my TV and never did anything to fix it. Even the technician suggesting that it was their fault. read more

Prices are so high it's ridiculous. I had it put in and had them back 4 times before it was right. Hard to get on phone and internet is so high too. Wish the apartments where I lived would give us a choice but they don't. I definitely would not have them if I didn't have to. read more

I've been calling cox many times to come fix the holes they left in my front yard. This is completely unacceptable. read more

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We recently moved to Gainesville. Prior to buying our home, we called Cox 3 separate times and checked online to make sure that they had fiber available in our area. They lied to 3 separate people. After we bought the house and them being our only choice, they said no one can tell the difference between fiber and cable internet. This is false. The upload speed is unreasonably low and unstable. We now have to sell the house we just purchased and purchase another one in the area with a different internet company. The fact that providers can lie that they have services that they don't is concerning. read more

Cox is the worse internet cable company I have ever used. Apparently the sales people are encouraged to lie to get the sale. When you call Cox on the lies, the response is so sorry but you can pay us $250 to correct the lies. What a worthless company. read more

My senior citizen cousin lives in Gainsville and called me yesterday in tears. After being without Internet for months, COX sent a technician to his house who yelled in his face that the box worked fine. They left leaving him without internet and TV and charged him for the call. He has also been billed for months without service. This tech never tried logging into the internet using my cousins laptop! The tech said my cousin's computer wasn't working since he didn't want to fix the internet issue. So my cousin took his computer to geek squad and paid to find out that "the computer worked fine and connected to the instore internet". My cousin paid another 75.00 to Geek Squad. MY cousin returned to the Gainsville office yesterday begging for them for the 4th time to help him. Again he was treated rudely and disrespectfully. My friend has a disability too. Still there was no attempt to fix the problem. Instead, they continued to argue with him and get in his face. They made no attempt to help him and he left feeling battered. Now I read all the same reviews from others. What's up with this ? Is there senior help in the area or legal help? This is unacceptable plus very CRUEL to treat people unfairly. read more

In December of 2020, I started having trouble with my internet. I would get a message stating to check my connection. I'd have to shut down everything and reset. Reset internet and my Roku. This would go on for hours at a time. Fast forward to now, I'm still having to do it. Technicians would come out and say that they don't see a problem. It would work for a day and back to shutting down and me having to do this now for four hours nightly. Between 7pm and 9pm I'm having to contend with this. I don't think it's right I'm having to pay for service I'm not able to use. They said I needed more mbps, I increase and still have the same problem. Nothing is being resolved. I reset, they reset, we all reset. Nothing is working. You can't tell me everything is fine and it ain't. I had to get wifi extension otherwise I couldn't even watch or be on my phone unless I'm right there in front of this so called Panoramic wifi. Well it ain't Panoramic. Cause I couldn't get service in my kitchen or bedroom. This just isn't right. You want money fix the problem. I'm sure if I didn't pay you'd have no trouble turning it off. Then making me jump through hoops to get it back on. Almost five months of this issue is enough. I feel as if NO SERVICE NO PAY!!!!! Just like any other job, IN THE REAL WORLD, YOU DON'T WORK YOU DON'T GET PAID YOUR SERVICE DOES NOT MATCH THE SERVICE OR PRODUCT(S) YOU OFFER. SHAME ON YOU FOR SWINDLING PEOPLE. YOU DON'T EVEN DESERVE THAT ONE STAR read more

I would give a negative rating if possible. Now told my 5th cable box not working. Of course was on hold 45 minutes to speak to a human trying to get technical support. Was previously told my outside cable was the problem and had to wait a week for service. They did not arrive at prearranged time - totally oblivious that I had to get off work to meet them. read more

For customer service, no one doing anything is as bad as Cox. No one cares about your issues, and no one hopes to fix them. If you're shopping, this shouldn't even be on your short list. read more

The new location (next to the WinnDixie) is easy to get in and out of, efficient and friendly. Went there to transfer my service over to my tenant and it was a breeze! Nice. read more

Just awful and very expensive. We pay more or less service that we did in the DC suburbs! Internet is slow, slow slow regardless of the speed package you buy. TV is good but expensive. Landline telephone - what's that? read more

Cox cable is absolutely THE WORST. Every single year we are told we are locked in at a certain rate and every single year they raise our bill out of nowhere! Every time we call it's a battle. We're forced to pay that new high rate before we can even continue the phone conversation! Ridiculous. The cable service isn't even that great. It glitches and freezes all the time. We constantly have to restart the cable box. Definitely not worth it and will be calling and canceling this week! If only they could keep their word with their customers and stop raising rates out of nowhere and breaking contracts... read more

Cox has a monopoly in Gainesville. The service is abysmal and the prices are outrageous. The best thing about having to do business with a monopoly is that they have no incentive to improve their service or product. Do your best not to compare the service with other providers like Brighthouse or Verizon because you'll be disappointed. Welcome to Gainesville and Go Gators. read more

I debated whether or not to even review cox cable simply because I would have to give them at least one star- and they certainly don't deserve one. The average number of times I'm transferred before someone helps me is 4. The last time I called I was transferred 10 times before I refused to be transferred again. Customer service at cox cable is non existent. I turned off my cable just so I would have less to call them about. I would never recommend cox cable to anyone ever. read more

Hm....well the have the monopoly on cable services in the Gainesville Area so what are we to do? Their prices are pretty high in comparison to other areas and I get a lot of high speed internet outages in my neighborhood. One final thing Cox has recently started Digital Phone service which if you bundle it with some of their other product will save you a little money. read more

Cox Cable is the absolute WORST company I've ever had the misfortune of doing business with. It's a bad sign when you even try to log in to their website to pay your bill and their website over their "high speed Internet" takes approximately 5 minutes per click to resolve to the next page. When we first moved here, it took 3, count 'em, THREE different service people to come out to our place and get our two whole boxes working together the way they should. Then when we got the first bill, we still saw that they were overcharging us by adding a home phone line that we never asked for, and it took 2 months to get that off our bill. When the wind blows, our fantastic Internet service goes out. Every single week without fail, something on our cable system locks up, channels go missing, we can't access features - it's always something. How in the hell can we get away from these clowns? We can't - it's a monopoly. Even if we move to DirectTV, we have to get Internet from somewhere. If you want a model for how NOT to do business, Cox Cable is it. Makes me long for the good old days of Time Warner or Comcast. If you have other options, USE THEM!!!! Don't even waste your time with these idiots! read more

I wish that they have more people for costumers . Two guys for 15 costumers is just not enough . But they gave us water for the wait .They should give us a snack. The waiting time is pretty bad . I'm not saying its 100% their mistake because the constumers don't know what they want or have stupid questions. We had man named Bobby and really good costumer service for us . Fast and friendly read more

I went into the Cox Solutions Store to sign up for internet service and was pleasantly surprised. After reading the reviews I was expecting it to be a nightmare but I was in and out in very quickly and without any stress. Andrew (blondish hair, cool beard) helped me out and totally made the experience easier than I expected. Dude totally should be the manager there with his skill and demeanor in helping people. I can't speak on the service just yet, but I will say it seems to work fine (18 hours after signing up). Bottom line- the store seems to be improving from previous ratings. read more

Ok, so I have to give credit where credit is due. The last two times I had to work with Cox to do repairs, I reached someone on the phone fast, they showed up on time, and were very helpful - Keep it up! read more

Overpriced, marginal customer service. This company actually blames their customer for their bad service. When their logic is questioned, they spew untruths. Please please please get some competition in Gainesville read more

Gainesville needs to get Cox some competition. he bundle I had in St. Pete: basic phone, standard cable and the highest speed internet was $89. I can only get standard tv and medium speed internet and NO PHONE for that here. Plus the internet is constantly bugging--saying check your internet service because they must have too many of us on one branch to save them money. I'm considering DSL since they no longer require contracts and AT&T does have good service and getting Dish network for tv--had them years ago no problems and they're cheaper than Cox for more channels. I think I just talked myself into it. read more

The best thing one can do, is not use either of the services associated with this company. They neither value customers, or hire reputable employees that have a clue about customer service. They believe there is an endless stream of customers with little or no choice but this company, and I look forward to their financial downfall, or becoming obsolete by competition. If I sound angry, then you finally understand my frustration with your useless company. I wonder if Pat Esser knows what a crock this brand is in regards to customer care/service. Sad I have to give one star, they are actually worth less than zero and that is an absolute. read more

If I could give a zero score I would. Customer service at the store does not tell the truth!! Then was referred to call an 877 number and was confirmed that the customer service person at the store should have handled it. Not a happy camper with Cox. Give another internet service provider a try. read more

Cox customer service is a joke! Contacted them for issues concerning the DVR. Instead of listening to me (the overcharged customer) during a chat, the individual went ahead on their end and did what I requested not be done. When this was accomplished this "individual" also disconnected my internet thereby ending the chat without correcting anything. Now if you would like to, again, run the gauntlet of automated steps to get back to tech support; what do you think that the odds are that you might actually get back to the "individual" that messed up in the first place? This was my latest in a string of several attempts to correct their problems. Today they will be getting their worthless equipment back and I am ending my struggle with those "individuals". read more