I have been a Verizon customer for almost 30 years. I noticed customer service have deteriorated…read moreovertime. I went yesterday to purchase anew phone. I was met by some wone who schedules appointments and was told later on he is the manager. This dude lacks courtesy no greetings nothing. I waited for at least over 1hrs to meet with a young man name Dennis to help me out. This person too lacks personal traits. shows no respect and over board condescending. He needs training. So I tolerated this so I can get the phone I wanted. he continued to act as if he is doing me favors. I told him I am off work and where I live the internet is slow so I would like him restore some data from Google drive. He wanted to confirm that I have a password but in away felt like "hey old man" do you remember your password. as we moved with this I asked him another 2 times about the restore and as I he did the invoice. will you help me restore my old data and all of a sudden he tells me it cost $30. I have no issue paying but that irritated me as I felt he did not want to do it. At this point I left the store and saved my self over $200 by ordering the Phone on Amazon. By the way that manger did not prove me wrong, he was few feet away and cared less

I'm currently a Verizon customer who purchased the IPhone 15 Pro Max and Premium plan earlier this…read moreyear. I went Into the store today to purchase wifi as well. I was told 5G is available in my area but there are too many people in that area with wifi currently so I was not eligible to purchase. I found that frustrating but hey it sounds like there was nothing they can do about that. I then decided to purchase a mobile hotspot with the 100 Gig plan. I told the sales rep I would be paying off the hotspot device right away and would set up auto pay for the service. Salesman was very nice. He then told me there was a $35 activation fee. Due to the aforementioned frustrations I asked if he would be able to waive the fee. He said he would have to get management which he did and they declined to waive the $35 dollar fee. I told them I would be going to AT&T to get wifi today if they wouldn't waive the fee but if they would waive it, I was ready to purchase. They decided it was not worth their business and immediately said no there is nothing they can do to help. I have now purchased AT&T wifi and this Verizon store has missed out on over $40/mth along with $200 for the device. I run a business and am simply writing this review for the owner of this location. I know I would be extremely disappointed in my sales team and management if they were willing to lose a current customer over a $35 activation fee... Will likely be switch my phone service to AT&T as well. Very poor business practice. This happened 7/26/2024 for reference of management working that day.

I went here yesterday because my phone display worked but I was not able to use the phone. Two guys…read moreapproached me. One was in training and the other was useless. He just told me what I already knew and proceed to offer me a new phone. This is always the answer with these phone dealers. But I am not an impulse buyer, so I refused. I went to an independent phone repair, and he said within 5 minutes I had a virus. He cleaned it and phone is working fine. Shame on you Verizon, shame on you for claiming to be helpful when you only care if I buy something from you.

My visit was super fast and efficient, I truly appreciated Daniel's patience and expertise - he's a…read morecredit to Verizon, and I highly recommend seeking him out for top-notch service!

We had them install a central vacuum system in our new home and couldn't be happier with it. The…read morewall connections are super easy and convenient to use. Two wall outlets take care of our 2000 square feet easily and the system is powerful. Rick was very helpful with the use of the system and very professional and pleasant to deal with.

Edgar was extremely helpful, we had about a million and one questions and he answered them all with…read moreno issue. Also was a very fast process.

Update, no surprise was not contacted by a rep from this location despite their below response…read moreonline; however, one call with Verizon Care was able to resolve the issue including lowering the original bill by $17 a month and ensuring that our loyalty discount remained. This is compared to the service rep at the Hwy 90 store that told us we would lose our discount if we remained with the cheaper plan and refused to even try to get us on the best plan that worked for us. Poor communication by representative. Second time a representative has misled us at this location regarding our monthly billing amount when signing up for new plan and we found out it is higher than printed on quote and had to call corporate for correction. Representative Jayson could not print out detailed billing quote, explain plan differences, or explain discounts on our plan. No wonder this location churns through so many employees when they're this incompetent.

Best Verizon store in North FL! I've been to plenty, and the employees in this location go above…read moreand beyond every time I've been in. Melissa helped me today, and made my day with her friendly attitude and helpful hints about my phone. I really appreciate this store conveniently located by Publix in Lake City.

As far as I know ... this is the corporate store location…read more Teresa handled my requests for activation assistance with the people in the Philippines to activate my phone. I spent 4 hours at home and 1 hour at the Verizon store to activate my new phone. It was a BRUTAL day. .. but Teresa ( I believe that's her name ) ... we had the opportunity to get to know each other while waiting for the activation department to do their thing. She handled the situation with extreme professionalism. For the first time ever I really like a Verizon sales representative.

We have been Verizon customers for over 26 years and still have not learned our lesson. The…read moreservice over those years has been hit and miss, along with the equipment either slightly working or being a total flop. We have upgrade, traded in, purchased outright, and then just used the equipment we had until something come along that we wanted to buy or trade in. The employees at this location are 'nice' with limitations of their requirements of being a Verizon employee. The employees are just Verizon employees who do not go beyond their personal place of being authenticly friendly, they are here just here to do a job and get paid - not be nice or anything close friendly. The young girl with we were assigned to reeked of marijuana. We had to explain to her 3, 4, 5 times that we had already upgraded our phones to S25's and needed to turn purchased old phones in.

3 Girls trying to help a customer?! What kind of training did Verizon give to this incompetent…read morepeople. I get it, it's in the middle of no where but, manners are a must specially in a Customer Service and, y'all definitely need an IMMEDIATE CRASH COURSE! Let's start by this: when a potential customer walks in to YOUR establishment, first thing that should ring on that empty head of yalls should be, Welcome to Verizon! Not just stand there and looking like a deer caught in the headlights. Be better

From the owner: Wireless Advantage is a Verizon Premium Retailer with operations across the Southeastern United…read moreStates.  Wireless Advantage currently has 47 store locations in both rural and metro markets, and we expect to exceed 55 locations in 2016.  The mission of our company is to acquire and maintain a loyal customer base through superior customer service,  while providing customers the reliable communications services they have come to expect from today's wireless industry.  Our companies greatest advantage is our staff.  WACI is dedicated to developing and investing in our staff so they may best earn the right to become the total communications solutions provider for the customers in the areas in which we serve.

Dishonest business..I took my friend to get a new phone there. The sales rep said that he was sure…read morethere would be no problem with the service and if there was to just return the phone in 30 days. He gave her a phone without a protective case and said it would come in the mail. The phone did not work. It was worse than the previous Metro PCS phone she had. Upon returning it they CHARGED her a RESTOCKING FEE! THIS PHONE WAS DEFECTIVE!!! YET they charged her. She is disabled and suffered for 2 weeks waiting to get a ride back to return the phone. Very uncompassionate and dishonest situation here..

My salesman Ben Ricardo went over and above to help me find the best products and plans to suit my…read morelife!! He helped me set up everything!! I am so glad I found Ben!! Thanks Verizon!

I went into this store because my old phone had broke. So i wanted a new one. they informed me they…read morehad no phone for under 100.00 but they said they would give me 300.00 for my old phone if i bought the new moto one ace. which is a 350.00 phone. So common sense says i would only pay 50.00 for this phone which i paid upfront. So i agreed they use there little iPad and told me what each screen said and if i agree to trade in the phones sign here. I did. Now i just found out that in the very print they had set me up for 36 month contract to pay 300.00 in instalments of 8.56 and that Tcc will pay the 8.56 each month till phones are paid off at the 36 months. so watch the fine print make sure you read and have printed all contracts. I will Not be back.

I went to the Verizon store yesterday because I broke my phone and needed a replacement. There was…read moreonly one employee in the store, she tried to tell me I would have to pay an additional activation fee even though my account is up to date. Which by the way turned out to be un true. Then after finally picking out a phone, the employee could not get the internet to work in the store to do the purchase. Needless to say I left and went to Walmart....bought the same phone, logged in to my my Verizon app and switched my number and everything on my broken phone to my new phone within 5 minutes. I absolutely love my Verizon service. But this Verizon store is the absolute worst. How is a store that sells internet and wifi not going to have any in there store or another way to make a sale. This poor girl had no clue what she was doing. I will not be back to this location EVER

Franks was awesome! He helped with everything we asked and explained any questions we had.read more

I had just purchased new phones and needed a couple lines swapped, Tanjil was extremely polite and…read morevery helpful. She is new so she had to ask another associate questions here and there, Rashad assisted her with great patience and kindness, didn't make anyone feel as if they were bothering him. The entire experience was very positive and honestly relaxing. I have been to lots of Verizon stores, and this location is by far my favorite. Thank you guys for being amazing!!

I called this store from S. Florida to ask for help getting an iPhone charger and lightning cable…read moreto a friend in the hospital near this North Gainesville AT&T store. I spoke to Austin. He agreed to help and took the charger to the hospital right away. My sick friend was so relieved to have her phone again! Thank you for helping someone you never met Austin!

Do not use an AT&T fiber plan if you want to keep your landline. We had the installation, bought…read morenew phones for accommodate the new system, but they never worked, and AT&T abandoned us. The simply stopped returning our calls. We switched back to COX. We wasted a whole lot of time waiting for technicians who promised to fix the problem, but could not - or in one case- simply didn't show up.