Zack is not the guy to bring it to. I made the mistake of bringing my phone back to give them the…read moreopportunity to prove they are legit & I shouldn't have. A few months ago I brought my phone in for a screen replacement just to have my Face ID no longer work. I brought it in again after cracking the screen to have to bring it back because the screen was self dialing. Since they repaired this mistake my phone has shut off on its own & says the battery is not a genuine part. This place proves you can't have quality & value. It's one or the other. If you want cheap with bad repair go here; I'd you want quality then I recommend you pay more & go elsewhere.

I would not recommend anyone to sell their used Ipad at The Cell Xchange. I own a Ipad Pro 12.9 5th…read moreGen(M1 chip) in excellent condition without even a single mark on the device and the Cell Xchange guy offered me $300. You can easily sell the above mentioned device for over $600 anywhere online. They just offered me half of that, I mean that's not even close. SERIOUSLY WOULD NOT RECOMMEND!!

AMAZING service!! Fixed my battery for cheap and super quick turnaround time. Everyone is super…read morepleasant and helpful. 10/10 recommend!

AVOID AT ALL COSTS. Paid $200+ for a minor phone screen repair and now my $1000+ phone is near…read morecompletely unusable and they won't fix it.

We had them install a central vacuum system in our new home and couldn't be happier with it. The…read morewall connections are super easy and convenient to use. Two wall outlets take care of our 2000 square feet easily and the system is powerful. Rick was very helpful with the use of the system and very professional and pleasant to deal with.

Edgar was extremely helpful, we had about a million and one questions and he answered them all with…read moreno issue. Also was a very fast process.

I brought my phone (an older iPhone) in and they had the screen fixed for me in 30 minutes for…read morearound $180, which I thought was very reasonable. Customer service was excellent as well.

They don't do Apple products anymore and told me to go to Best Buy, but yet when I go to Google it…read moresays they do. He says that's corporate not us. They suck!

I wish i could put 0. Despite regularly purchasing phones at Newberry Location, when I walked in…read morewith my relatively new phone due to spam problems I was immediately told that they do not do this kind of thing. I was told to go to "you break we fix". Given how expensive phones are, this is inappropriate.

I have been a Verizon customer for almost 30 years. I noticed customer service have deteriorated…read moreovertime. I went yesterday to purchase anew phone. I was met by some wone who schedules appointments and was told later on he is the manager. This dude lacks courtesy no greetings nothing. I waited for at least over 1hrs to meet with a young man name Dennis to help me out. This person too lacks personal traits. shows no respect and over board condescending. He needs training. So I tolerated this so I can get the phone I wanted. he continued to act as if he is doing me favors. I told him I am off work and where I live the internet is slow so I would like him restore some data from Google drive. He wanted to confirm that I have a password but in away felt like "hey old man" do you remember your password. as we moved with this I asked him another 2 times about the restore and as I he did the invoice. will you help me restore my old data and all of a sudden he tells me it cost $30. I have no issue paying but that irritated me as I felt he did not want to do it. At this point I left the store and saved my self over $200 by ordering the Phone on Amazon. By the way that manger did not prove me wrong, he was few feet away and cared less

Brendon was so knowledgeable and honest, He fixed another AT&T rep's mistake and provided me…read moreamazing customer service! I hope he stays with this store because the experience my sister and I had was extraordinary. I'll definitely come back and get a new phone from him when I'm ready!! Thanks Brendon

Beware. Do not go there. They will sell you a plan and put you on a different more expensive plan…read morewith services you told them you did not want. You will spend hours with customer svc/loyalty trying to straighten their mess out as they will not help you and try to tell you it is your fault. They don't deserve any stars and AT&T should remove their name from this establishment. Go to a corporate AT&T store as they will put you on the plan you buy. Your bill will be 2 1/2 times + more than it is supposed to be.

I like freebies, so I came to T-mobile today for it. I hope…read moreother people can go for yours today. Also, all T-mobile users, do not forget to check this app for its offers and freebies.

I just had the worst experience with the Assistant manager at this store. Kamala Magyer was…read moreunprofessional, rude and a liar with a snarky attitude. I just switched over to T-Mobile because of their military plans and left ATT after 20 years, the biggest mistake I have ever made. I filed a formal complaint and will be submitting a recording. Horrible service!

I bought a $45 memory card here after the manager swore it would fix my phone--it didn't. When I…read moreasked for a refund, she refused to give her name, ate while "helping" me, and even called the police when I pressed the issue. One of the officers quietly said scams like this are common at this store. Since she wouldn't share her name, just look for the pale woman who's always eating and licking her fingers--even while touching customers' phones. My first thought was, "She looks like a pickpocket." I should've listened to that instinct and walked away. No wonder this place is always empty. I'm heading to AT&T--sure, it's pricier, but at least their reps don't sniffle, wipe their noses, and then handle your phone.

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