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    8 years ago

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    Cox Store

    Cox Store

    (25 reviews)

    We were without Internet for a week, give or take a couple random hours. Called Cox to see if…read moreInternet was down. It was not. Reset the router. Turned our phones off and on. Turned our computers off and on. Went to Cox store for a new router. Nada. Finally got Cox to send out a technician. He said the problem was in our walls. We need our walls so getting rid of them was not an option. (Note: we have lived here 17 years. This is the first time ever our walls have been a problem). After an hour or so of tech trying to figure things out we made an appointment for him to come back over the weekend. Because frankly we were out of ideas. I don't know how many degrees it takes to understand this stuff but apparently it's more than 2. Meanwhile my husband was starting to freak out. He really needs Internet service for his job when he's taking call from home so not having reliable internet is not an option. (I'm a writer and need it too but people's lives aren't affected if I write bad prose). Husband calls Cox, says this no internet thing is not acceptable, tech didn't seem to have any good ideas and he wants to know what their plan is to fix it. Cox escalates the issue, promises they will have their most experienced tech come out the next day to get things taken care of. Husband shuffles around some things at work and makes plans to be here when the tech shows up hoping that can make a difference. Which it probably wouldn't but like I said we were out of ideas. With hopeful hearts we got up the next day looking forward to getting our Internet back. Then husband called. Apparently the tech that had come to our home called my husband wanting to know why a different tech was being sent out to our house. Husband said that's what Cox suggested. Dude was really pissed, said that other tech had no more experience than he had. A few minutes later husband got an automated phone call from Cox. Appointment was cancelled and rescheduled for the following morning. Nobody checked with us to find out if either of us would even be here. And there was nobody to call to figure out what was going on. And that is how we ended up getting AT&T Fiber less than 24 hours later. Start to finish they were professional and polite. There was no trauma. There were no wall issues. AT&T got everything done in record time. The difference between the two companies was absolutely astounding. I have no idea how Cox even stays in business. Our experience was beyond horrific. If you are looking to get internet service I would highly recommend you steer clear of Cox. Thank you AT&T Fiber for bringing us back into the 21st Century! (P.S. if there was a way to leave ZERO stars I would, but you need to leave at least one star for the review to post).

    No! It was new to high springs for internet and it worked 4 days of the 3 weeks I had it. It took…read more3-5 days to get them back out here to fix it both times it was down. When it was on my devices kept losing connection. Only reason I give it 2 stars instead of 1 is because it was fast when on. Also they told me on the phone that no gear return was needed because I had fiber but then they billed me over $300. Don't get their service until they work out all the bugs!! Side note you don't talk to humans when you call for problems. All automated.

    IQ Fiber

    IQ Fiber

    (16 reviews)

    Southside

    No other Internet provider compares. No contract, wifi 7 equipment included, no data caps with…read moresymmetrical Internet speeds. Love the transparent pricing, the price you see is the price you pay.

    I recently had the pleasure of having Tech Marty from IQ Fiber install my new fiber internet…read moreservice, and I couldn't be more satisfied with the experience. From start to finish, Marty demonstrated professionalism, expertise, and attention to detail that truly set him apart. Marty arrived right on time, equipped with all the necessary tools and knowledge to handle the installation efficiently. He took the time to explain the process, ensuring I understood each step, which made me feel more comfortable with the setup. His friendly demeanor made the experience pleasant and engaging. What impressed me most was Marty's meticulous approach to the installation. He checked the placement of the equipment meticulously, ensuring optimal performance and coverage throughout my home. After completing the installation, he walked me through the setup and even helped me tweak settings for the best internet experience. Since the installation, my internet has been blazing fast with zero issues. I can confidently say that Tech Marty's expertise has made a significant difference in my online experience. If you're considering IQ Fiber, I highly recommend requesting Tech Marty for your installation. He's a true asset to the team! Thank you, IQ Fiber, for an outstanding service, and a special shoutout to Tech Marty for making the installation a breeze!

    AT&T Internet - isps - Updated May 2026

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