This company is an outstanding example of meeting and exceeding customer expectations. We have an annual service contract with them, which allows us priority scheduling if we have a problem. They have done regular six-month checkups and servicing and have kept our 8 1/2-year-old heat pump working well. Recently, a capacitor failed while we were away for several days. The system kept trying to run and eventually burned out the motor. We notified Jay late on Sunday afternoon, and he was here the next morning to diagnose the problem. He contacted a company in Charlotte to get a new motor, picked it up the same day, and returned the next morning to install. Who could ask for anything more⁉ read more