This company is terrible. They said they would send out a technician to set up my WiFi. We set up an appointment with a date time and everything. He doesn't show up. So I give them a call and wait on hold for 30+ minutes just to talk to someone. not Only that but the day before this lady tried to upsell me on my WiFi package and literally wouldn't take no for an answer so I hung up. I wonder if she canceled my appointment. Btw I've been on hold for 35+ minutes now. Do NOT use this company. read more

Try getting your service canceled and you end up talking to agents who do nothing but try to offer you other packages. You so you're not interested and they put you on hold . . . and come back with more offers you don't want. We wasted so much time with these rude agents just to make a simple request. If we ever thought about going back to Cox, this experience solidified our decision to never use them again! read more

I've had cox for about a year now. In my experience, it's one of the most unreliable internet service providers I've ever had. It seems like there's an outage in my area at least once a week, lasting for about a few hours each time without notice. Extremely inconvenient for working at home. Never getting this ISP again! read more

After years of price creep. We were unable to get appropriate assistance in lowering out bill. They tried to sell us new Cox Mobile Services. We were not interested and it actually would have increased our bill. Their Customer Service agent kept on and on about Cox Mobile Services after 3 times I told them No. This took place over their chat function on their website and took over 2 hours to get to that point. I was tired and done. So here we are at the end of July 2025 and I am almost one hour in and they are just now getting into the account. I have found cheaper and better options and am canceling Cox. Their service is horrible. I have been on hold in chat more than I have been communicating with the agent. So tire of bad customer service. read more

Cox is the worst company that I've EVER dealt with hands down From the customer service to the crappy interne. Switched to wyerd and have zero issues!! And saved money. read more

We have been without service for almost a week. How can Cox allow that? Customer Service says that there was damage to the fiber optic line and that it could be awhile to fix since they have to get a permit from the City of Goodyear to fix the problem. I find it very hard to believe that the City does not give an over the counter permit to make a repair. I believe there is more to the story that Cox isn't sharing. Buyer beware if you think they will prioritize 24/7 internet access. So disappointing. we are now looking to change to a 5G plan with Verizon, which is cheaper and can't get any worse than no service at all. Buyer beware! read more

Listen, I know this is a cliche and all, but Cox doesn't even deserve 0 stars. This is by far the WORST internet service provider someone may have the displeasure of being stuck with. To begin, the quality of the internet for the price is below the average line of other named brands (AT&T, Verizon, Wyyred, ect), with their prices far surpassing $100 for 1GIG download ONLY, while the upload remains at a measly 50 Mbps. Admittedly, I have rarely found myself ever needing these upload speeds, instead requiring the download. BUT, this leads to the next major pitfall of this shameful provider. The reliability of Cox is, without a doubt, the most horrendous and anger-inducing part of the whole experience. For 3 years now, every day is met with a period of unusable speeds that aren't even enough to load a Google page. I wish I could pinpoint this issue to something on my end, but I have gone through literally everything in my power. I have been connected to the Ethernet, changed the router 3 times, cleared any obstructions to the cables that connect the house, and used a disgustingly large assortment of cables and positions for the router. All of which have led to the same disappointing result of unusable WiFi and internet connection. The customer service is also the embodiment of being there to take your money. My family and I have contacted Cox over the phone probably a dozen times within the last 2 years, and have heard the same story every single time: "Pay us x amount of dollars, or call a technician and your problem will be solved." Well, even if you fall for this scam, you will regress to the same reliability and speeds as before, just now with less money in your hand, but in the hands of the greedy corporation that doesn't care about the customers. Lastly, the responsiveness to THEIR outages is genuinely hilarious. When there is an outage, which seems to be biweekly at this point, the time it takes their technicians to fix the issues can range from half a day to a day. Overall, if you are looking for a provider that is there for you and can at least give you a fairer price for what you get, don't go to this awful provider and save yourself a year's worth of headaches and regret. read more

I recently started service with Cox Internet, and unfortunately, my first experience with tech support was extremely disappointing. When I called for assistance, the representative lacked basic technical knowledge and tried to upsell me a $100 on-site service, despite my issue being tied to a brand-new installation by Cox itself. After requesting to speak with a supervisor, I was deliberately delayed before being transferred. Sadly, the supervisor was even less helpful, and the call ended abruptly without resolving my issue. Sorry there is no stars. Thank you, Daniel read more

They are horrible. Poor customer service poor internet service. If you work from home do not rely on them

Hands down some of the worst service ever provided. Outage after outage. Very little compensation during critical Internet needed hours.

Cox is the worse app system for mobile users. How are you gonna reschedule a day payment to the next day but still take payment n next payment. This is unforgettable n horrible customer service to double take. AVOID AT ALL COST read more

All the time there's outages and I have daughters who work from home who can lose there jobs due to this. It's getting ridiculous

Constantly have no Internet. They are more than happy to charge you over $100 for spotty internet service that often goes out for days at a time. You have to call and ask to be placed on the latest promotion....which is is fine until you are told by the customer service representative that your current bill will reflect the "new promotion" but it's literally only $2 less which means you still owe $18 more on your bill. Complete trash. Can't wait to get rid of this Internet service now that other, much better, providers are in the area. Do not recommend, would leave negative stars if possible. read more

Awful service, takes days to get someone out, high cost and really really stupid tech help agents. I wish we had a better option. They have gone downhill so bad. read more

Extended outages every month around the 22nd. Our community complained and nothing done Don't want a one day refund, we want reliable service! Spent 1 hour on chat trying to cancel and the guy(I think in a foreign country) jerked me around asking stupid questions and auto replies for an hour. Finally gave up Went to the retail store today and it literally took 2 minutes to cancel I think these customer service centers are a scam and actually do nothing. Stay away from Cox! read more

Recently moved out of the city where I was paying $50 a month. I thought I was getting the same plan until I got a notification saying I was close to going over my usage. I called to see if there was a plan that works better for my needs and was told it would cost me double ($100). All plans should be available to everyone. read more

Cox is a terrible company. I can't say enough bad things about them. First of all, I tried to have consistent Wi-Fi with no success. They finally came out and one of their service guys when he uninstalled the previous homeowners service left splitters in the box. This caused our Wi-Fi to be bad for the past years. When he removed it, it was a little better, but not perfect. Second of all they raise their prices every year. Every year I call them and I get a promotional discount. This time I called and they gave me a $20 "promotion " . I told them I would take it for now however I need to search for a better option. They said fine no worries and glad they could help me for now.. I did end up switching to Wyrred. I can't say enough good about Wyrred. Now I go and call Cox and tell them I am canceling the service. They advised me that I have a two-year contract and I have to pay $160. I said I did not sign any agreement for a two-year contract mother's I verbally advised! Their customer service said that it was a promotion from their loyalty department. Also, I had told them that I planned on switching and they should've at that time advised me that it would be a contract. So being I have been with them for eight years first two was a contract and there after no contract. I am livid. Can't believe they did this and I should not be surprised. They are going to go through the phone records to see if I was advised of a contract and it's been over a month with no result. I am now getting charged a $25 late fee for the $160... I have never been late on any payment to Cox. I called and after being on hold for 38 minutes was disconnected when he tried to transfer me back to the billing department. Every time I call, I speak to someone who does not speak English very well. Seems they don't understand what I'm trying to explain. I am done with this company. Do not do not go with Cox! Horrible customer service horrible company. read more

Absolute garbage. I moved out of my last apartment on May 30, but then got billed for June and July. My accounts been closed, but my card got auto-billed regardless, and I've now called about 5 times (separate days, each call a long obnoxious experience of being passed like a hot potato to various departments, having to re-explain my issue to each new person)... several official requests for refunds of my stolen money submitted... all subsequently denied by management with no satisfactory explanation, prompting a new call. Cox literally just billed me for months I was no longer living there, the internet box UNPLUGGED... stole my money and refuses to refund me. Insult to injury, I get an exhausting frustrating runaround every time I try to address it. I will be filing a complaint with the Better Business Bureau. read more

Cox has been my service provider for over 20 years. I AM VERY VERY HAPPY with the service and customer service at cox. If your are not using Cox, consider switching. Their internet service is second to none. read more

Horrible company in everyway possible, look for anyone else. Way more expensive, and constant outages, horrible service, and they will constantly jack up the price and take things away or add additional restrictions to your plan out of the blue with no notice or sign off. They give you a decent deal to get you in the door and on contract and then just screw you from there. When you call in they could care less, been a loyal customer for 10 years and I am paying double what a brand new customer would pay? Later, they used to be the only option. Now there are a ton of internet providers and tv providers and streaming service, you would have to be insane to go with cox. Can get more at half the price. read more

Worst communication and cable company in US. Talked to Shawn at Retention Dep. Very arrogant condensending and negative. Would not give me his information or let me talk to his supervisor. They charged me over $1000 for a non working internet and Tyv for 5 months. They do not have a customer read more

Cox is the worst internet provider around & the biggest scam company out there. I've known this. However, moving to my new place there's a cox router there ready to go for the low price of $40 per month. So I go ahead only to receive a bill for more than $100. I tried calling but I didn't have enough time to sit on hold and wait for them to come on the line so I never got a hold of anyone next month's bill comes & it's $279!!!!! Excuse me... um no. I've been here for 2 months I should have $80 maybe $150 tops for 2 months but they're trying to charge me $279!!!!!!!! What? Where? How? I told her there's no way I'm paying that she hung up on me . WORST INTERNET PROVIDER OUT THERE. read more

Worst provider out there hours of waiting on the phone. person on the phone is only interested in getting out their cox script to ensure customer service rather than actually help. read more

Cox is the worst provider one can possibly choose. They provide the bare minimum to years long loyal customers while giving honeypot deals to new victims. Meanwhile they throttle your connection and will always have the wifi or ethernet flicker like a light switch on and off even on their most expenisive plan! They are the most lazy company in this industry simply because they are so used to not having local competition. Nickeling and diming you by keeping the router semi dysfunctional so you must contact their servicemen to 'fix' it. An absolute joke of a company. read more

Worst internet if you need it to consistently work. I will be moving my business after 20 years. They can get away with this because their tech is great and internet is fast. (When it works) My "fast" internet stops working about 20 times a day. Plus it is very expensive and they charge you for them to come out and fix it. They make you fix it. read more

When my internet is out there is no one to call. The chat and websites don't work because my internet is out. The numer i called said no one monitors off hours and to go to the chat but my internet is out. Cox is not very helpful when my internet is out. read more

I've never felt more like "just a customer" than I do right now with Cox Communications. I paid off my balance in full on 10/2 which btw did you know their collections team is now third party only? When I called to settle my balance I was told I was transferred to collections not A THIRD PARTY, I was actually told that due collections being the one to do the transactions this is causing an internal error, their system still shows I owe money. Because of this, I can't get Cox Mobile, and I'm stuck paying a lot more with my current provider. After being handed around between teams, no one is taking ownership to resolve it. Customers deserve better than backend issues that impact our lives and wallets. Be careful paying off your debts this experience has been ridiculous, I truly hope Cox will address this quickly and take steps to ensure others don't experience the same situation. read more

Internet constantly goes out for minutes at a time, when it's not going out it's slow and bad, we are on their most expensive plan and it's still barely functioning. Support is wildly unhelpful when troubleshooting. Whatever you do, DO NOT give these people your service. read more

I signed up for home internet and mobile. They gave me the wrong speed, and refuse to give me the internet discount since I signed up for mobile. Bad company, with unnecessary data caps and bad service; with a monopoly in the area. read more

Zero stars Cox has misled and wasted my and my mother's time on several occasions. I haven't even got my service up yet and I am on a deadline. First time home buyer. I need cox so I can have Wi-Fi to run my ring alarm system. Everything I need to do depends on having wifi. I get that. My alarm system gets installed and I can keep my discounted home owners insurance. Then once I have an alarm system going I can bring my valuables to my home finally. As is all of it is in storage. Cox is holding me hostage and refusing to do their job. My retired mother with a heart condition came over so they could install a line so I could get my service up. The tech did nothing. Said my lines were cut and he needed to escalate the ticket. But then he also marked the job as complete so he could be paid for it. So he falsified documentation to cox saying he finished the job. When the next set of techs to install the permanent line reached out they said he failed to do his job and install a temp line so I can get my service up. So I had to schedule another appointment with my limited availability. I told them it was an install. A temp line and I didn't want cox adding new holes to my house. I said they could use the previous lines and areas. To run it through that or the attic. The next tech came out and same thing. He wanted to drill and install things for a temp line. Damaging my house and putting holes in the walls for lines that would be there for less than a week. When I asked for a more creative solution that didn't involve drilling screws up my walls and half way around the house. The supervisor was rude, disrespectful, and said I then need to find a different service cancelling my work order and wasting my time again. I am a veteran who just bought his first home. I am having medical issues and on top of that the stress of cox not fulfilling their obligations and calls while blowing me off twice is not ok. He cancelled my install not even letting the tech try. Every day cox blows me off is another day I am paying for storage, run the risk of a break in with no alarm system, and another day I can't bring my bed and possessions to my house. Everything hinges on the ability to have an active alarm system on my house. It even can cost me hundreds in having lost the discount applied to my insurance. I had 30 days to get this done and cox has already wasted 3 weeks of it not doing the job. The supervisor Abused his authority canceling my service call, work order and installation ticket. He didn't like that I was upset and said he would document these things in his report. I set up my service on the 6th of July. 22 days later I still do not even have a temporary line. And this guy Mike Chartrand cancelled my call saying I would have to either call back and reschedule or I would have to find another provider. I have a right to be upset considering one of his techs lied to my mother saying there was nothing they could do when they were actually supposed to install a temp line until they could come out and run new cable. Then because I was the last call of the day the second time and the tech didn't want to do a "3 hour job" I was told I would have to reschedule again even though I had the appointment and the tech was there. The supervisor refused to help or dispatch additional help to get the job done. I told him if it didn't get installed I would lose money because of the discount on my insurance would go away and I would owe back what was given... And he said again then I need to find another provider. read more

I have called in stating internet not working correctly or at all sometimes. we pay for "fastest" internet they have and it is not reliable, their techs don't care or do not know how to fix or address issues. its time to start shopping for new provider!!!! read more

The worst internet experience ever. I had cox for three years in Mesa and then two years in Tempe and it was solid, I never experienced a single outage. I recently moved back to Mesa and we have had MULTIPLE (well over ten) outages for over 4 hours at a time for the past three months. As a student who also works remotely who also pays for the "best" package they have, I'm beyond irritated at the lack of consistent service as well as customer service. It's expensive and horrible. Find something else! read more

the customer service rep Farhan in department SPT1 was rude and threated ti disconnect my call because he kept guess information when asked if he to verify because we are medical place of work read more

Beyond worst customer service Agents are in different countries when you call in with an issue, cannot understand them and they are rude. I've had appointment for service set up three days in a row. Now, each day no one shows up and they reschedule it to the next day leaving me, sitting at home for hours each day, waiting for somebody who doesn't ever show up., Actually spoke to a supervisor twice who guaranteed my service tech would be there the next day. And of course, nobody shows up and they reschedule via text to the following day. read more

Trash. Internet goes out at least once a month for hours in a day with no warning or reasoning. Estimated times to come back up are never accurate. Customer service does nothing but offer maybe $10 off a bill. Cox is the most expensive internet out there and it's garbage. I will be switching asap! read more

My promotional pricing for a 500Mbps ($50) plan ended, so I purchased another promotional plan, 1 gig for $60. With the 500 Mbps, I averaged about 230 Mbps. I've never done better than half of the "up to speed" with Cox in all of the years I've been with them. The 1 gig plan boosted my speed to 270 Mbps!!! Not even 1/3 of the up to speed!! Customer service suggested that I upgrade to the 2 gig plan! Then they suggested that I buy the service plan to avoid paying for home tech service.LOL Can't wait for fiber to be available in my area! read more

I cancelled my service after getting fiber installed through their chat. It took multiple chat sessions to finally be able to cancel since there is no easy option for this. I went through the process with the representative via chat who confirmed my service was cancelled, my bill for the rest of the month would be prorated, and there would be the cancelation fee. Fine. 2 weeks later after being out of town for a week, I was charged my full bill via auto pay. After calling customer service and being on hold for 30 minutes, struggling to get them to verify my account without forcing me to come in physically, they told me my account had never been cancelled despite them seeing it in the chat record, and because the service had been used since due to devices autoconnecting to the old wifi without my knowledge, they refused to prorate the bill. Terrible customer service and make canceling very difficult. read more

Great customer service reps. Terrible service. They promise a low cost but then time cost increases and increases. Then they force you to pay. Never again. read more

Dropped service for DAYS no credit or adjustments just a late fee because I don't want to pay for service I'm not receiving.

We haven't had internet service in almost 4 hours. We pay top dollar for excellent service and there are too many outages. My brother pays less than half of what we pay every month and has never had an outage. This is ridiculous. read more