Worst communication and cable company in US. Talked to Shawn at Retention Dep. Very arrogant condensending and negative. Would not give me his information or let me talk to his supervisor. They charged me over $1000 for a non working internet and Tyv for 5 months. They do not have a customer read more

Cox is the worst internet provider around & the biggest scam company out there. I've known this. However, moving to my new place there's a cox router there ready to go for the low price of $40 per month. So I go ahead only to receive a bill for more than $100. I tried calling but I didn't have enough time to sit on hold and wait for them to come on the line so I never got a hold of anyone next month's bill comes & it's $279!!!!! Excuse me... um no. I've been here for 2 months I should have $80 maybe $150 tops for 2 months but they're trying to charge me $279!!!!!!!! What? Where? How? I told her there's no way I'm paying that she hung up on me . WORST INTERNET PROVIDER OUT THERE. read more

Worst provider out there hours of waiting on the phone. person on the phone is only interested in getting out their cox script to ensure customer service rather than actually help. read more

Cox is the worst provider one can possibly choose. They provide the bare minimum to years long loyal customers while giving honeypot deals to new victims. Meanwhile they throttle your connection and will always have the wifi or ethernet flicker like a light switch on and off even on their most expenisive plan! They are the most lazy company in this industry simply because they are so used to not having local competition. Nickeling and diming you by keeping the router semi dysfunctional so you must contact their servicemen to 'fix' it. An absolute joke of a company. read more

When my internet is out there is no one to call. The chat and websites don't work because my internet is out. The numer i called said no one monitors off hours and to go to the chat but my internet is out. Cox is not very helpful when my internet is out. read more

I've never felt more like "just a customer" than I do right now with Cox Communications. I paid off my balance in full on 10/2 which btw did you know their collections team is now third party only? When I called to settle my balance I was told I was transferred to collections not A THIRD PARTY, I was actually told that due collections being the one to do the transactions this is causing an internal error, their system still shows I owe money. Because of this, I can't get Cox Mobile, and I'm stuck paying a lot more with my current provider. After being handed around between teams, no one is taking ownership to resolve it. Customers deserve better than backend issues that impact our lives and wallets. Be careful paying off your debts this experience has been ridiculous, I truly hope Cox will address this quickly and take steps to ensure others don't experience the same situation. read more

Internet constantly goes out for minutes at a time, when it's not going out it's slow and bad, we are on their most expensive plan and it's still barely functioning. Support is wildly unhelpful when troubleshooting. Whatever you do, DO NOT give these people your service. read more

Worst internet if you need it to consistently work. I will be moving my business after 20 years. They can get away with this because their tech is great and internet is fast. (When it works) My "fast" internet stops working about 20 times a day. Plus it is very expensive and they charge you for them to come out and fix it. They make you fix it. read more

I signed up for home internet and mobile. They gave me the wrong speed, and refuse to give me the internet discount since I signed up for mobile. Bad company, with unnecessary data caps and bad service; with a monopoly in the area. read more

The more I call to save money, cancel cable, cancel landline, the more they hike up other prices like internet to maintain their $120/mo per customer. Dark money, corrupt company. We need more competition to make cox go away. read more

Absolute garbage. I moved out of my last apartment on May 30, but then got billed for June and July. My accounts been closed, but my card got auto-billed regardless, and I've now called about 5 times (separate days, each call a long obnoxious experience of being passed like a hot potato to various departments, having to re-explain my issue to each new person)... several official requests for refunds of my stolen money submitted... all subsequently denied by management with no satisfactory explanation, prompting a new call. Cox literally just billed me for months I was no longer living there, the internet box UNPLUGGED... stole my money and refuses to refund me. Insult to injury, I get an exhausting frustrating runaround every time I try to address it. I will be filing a complaint with the Better Business Bureau. read more

Zero stars Cox has misled and wasted my and my mother's time on several occasions. I haven't even got my service up yet and I am on a deadline. First time home buyer. I need cox so I can have Wi-Fi to run my ring alarm system. Everything I need to do depends on having wifi. I get that. My alarm system gets installed and I can keep my discounted home owners insurance. Then once I have an alarm system going I can bring my valuables to my home finally. As is all of it is in storage. Cox is holding me hostage and refusing to do their job. My retired mother with a heart condition came over so they could install a line so I could get my service up. The tech did nothing. Said my lines were cut and he needed to escalate the ticket. But then he also marked the job as complete so he could be paid for it. So he falsified documentation to cox saying he finished the job. When the next set of techs to install the permanent line reached out they said he failed to do his job and install a temp line so I can get my service up. So I had to schedule another appointment with my limited availability. I told them it was an install. A temp line and I didn't want cox adding new holes to my house. I said they could use the previous lines and areas. To run it through that or the attic. The next tech came out and same thing. He wanted to drill and install things for a temp line. Damaging my house and putting holes in the walls for lines that would be there for less than a week. When I asked for a more creative solution that didn't involve drilling screws up my walls and half way around the house. The supervisor was rude, disrespectful, and said I then need to find a different service cancelling my work order and wasting my time again. I am a veteran who just bought his first home. I am having medical issues and on top of that the stress of cox not fulfilling their obligations and calls while blowing me off twice is not ok. He cancelled my install not even letting the tech try. Every day cox blows me off is another day I am paying for storage, run the risk of a break in with no alarm system, and another day I can't bring my bed and possessions to my house. Everything hinges on the ability to have an active alarm system on my house. It even can cost me hundreds in having lost the discount applied to my insurance. I had 30 days to get this done and cox has already wasted 3 weeks of it not doing the job. The supervisor Abused his authority canceling my service call, work order and installation ticket. He didn't like that I was upset and said he would document these things in his report. I set up my service on the 6th of July. 22 days later I still do not even have a temporary line. And this guy Mike Chartrand cancelled my call saying I would have to either call back and reschedule or I would have to find another provider. I have a right to be upset considering one of his techs lied to my mother saying there was nothing they could do when they were actually supposed to install a temp line until they could come out and run new cable. Then because I was the last call of the day the second time and the tech didn't want to do a "3 hour job" I was told I would have to reschedule again even though I had the appointment and the tech was there. The supervisor refused to help or dispatch additional help to get the job done. I told him if it didn't get installed I would lose money because of the discount on my insurance would go away and I would owe back what was given... And he said again then I need to find another provider. read more

I have called in stating internet not working correctly or at all sometimes. we pay for "fastest" internet they have and it is not reliable, their techs don't care or do not know how to fix or address issues. its time to start shopping for new provider!!!! read more

The worst internet experience ever. I had cox for three years in Mesa and then two years in Tempe and it was solid, I never experienced a single outage. I recently moved back to Mesa and we have had MULTIPLE (well over ten) outages for over 4 hours at a time for the past three months. As a student who also works remotely who also pays for the "best" package they have, I'm beyond irritated at the lack of consistent service as well as customer service. It's expensive and horrible. Find something else! read more

Trash. Internet goes out at least once a month for hours in a day with no warning or reasoning. Estimated times to come back up are never accurate. Customer service does nothing but offer maybe $10 off a bill. Cox is the most expensive internet out there and it's garbage. I will be switching asap! read more

My promotional pricing for a 500Mbps ($50) plan ended, so I purchased another promotional plan, 1 gig for $60. With the 500 Mbps, I averaged about 230 Mbps. I've never done better than half of the "up to speed" with Cox in all of the years I've been with them. The 1 gig plan boosted my speed to 270 Mbps!!! Not even 1/3 of the up to speed!! Customer service suggested that I upgrade to the 2 gig plan! Then they suggested that I buy the service plan to avoid paying for home tech service.LOL Can't wait for fiber to be available in my area! read more

Great customer service reps. Terrible service. They promise a low cost but then time cost increases and increases. Then they force you to pay. Never again. read more

Beyond worst customer service Agents are in different countries when you call in with an issue, cannot understand them and they are rude. I've had appointment for service set up three days in a row. Now, each day no one shows up and they reschedule it to the next day leaving me, sitting at home for hours each day, waiting for somebody who doesn't ever show up., Actually spoke to a supervisor twice who guaranteed my service tech would be there the next day. And of course, nobody shows up and they reschedule via text to the following day. read more

I cancelled my service after getting fiber installed through their chat. It took multiple chat sessions to finally be able to cancel since there is no easy option for this. I went through the process with the representative via chat who confirmed my service was cancelled, my bill for the rest of the month would be prorated, and there would be the cancelation fee. Fine. 2 weeks later after being out of town for a week, I was charged my full bill via auto pay. After calling customer service and being on hold for 30 minutes, struggling to get them to verify my account without forcing me to come in physically, they told me my account had never been cancelled despite them seeing it in the chat record, and because the service had been used since due to devices autoconnecting to the old wifi without my knowledge, they refused to prorate the bill. Terrible customer service and make canceling very difficult. read more

Dropped service for DAYS no credit or adjustments just a late fee because I don't want to pay for service I'm not receiving.

May 19th, 2025. Now 2 days without internet. Was out for 25 days from April 20th till May 15th 2025. Worst internet I've ever had.

We haven't had internet service in almost 4 hours. We pay top dollar for excellent service and there are too many outages. My brother pays less than half of what we pay every month and has never had an outage. This is ridiculous. read more

Thank you Cox for your extremely bad internet service. Couldn't watch tonight's boxing fight. Way to go Cox. You are the worst

latency spikes, all day, every day. can't play games 4 bytes from 104.17.255.156: icmp_seq=1 ttl=251 time=13.2 ms 64 bytes from 104.17.255.156: icmp_seq=2 ttl=251 time=22.6 ms 64 bytes from 104.17.255.156: icmp_seq=3 ttl=251 time=34.1 ms 64 bytes from 104.17.255.156: icmp_seq=4 ttl=251 time=78.1 ms 64 bytes from 104.17.255.156: icmp_seq=5 ttl=251 time=91.9 ms 64 bytes from 104.17.255.156: icmp_seq=6 ttl=251 time=1977 ms 64 bytes from 104.17.255.156: icmp_seq=7 ttl=251 time=957 ms 64 bytes from 104.17.255.156: icmp_seq=8 ttl=251 time=18.9 ms 64 bytes from 104.17.255.156: icmp_seq=9 ttl=251 time=126 ms 64 bytes from 104.17.255.156: icmp_seq=10 ttl=251 time=144 ms 64 bytes from 104.17.255.156: icmp_seq=11 ttl=251 time=163 ms 64 bytes from 104.17.255.156: icmp_seq=12 ttl=251 time=182 ms 64 bytes from 104.17.255.156: icmp_seq=13 ttl=251 time=201 ms 64 bytes from 104.17.255.156: icmp_seq=14 ttl=251 time=293 ms 64 bytes from 104.17.255.156: icmp_seq=15 ttl=251 time=300 ms 64 bytes from 104.17.255.156: icmp_seq=16 ttl=251 time=269 ms 64 bytes from 104.17.255.156: icmp_seq=17 ttl=251 time=19.9 ms 64 bytes from 104.17.255.156: icmp_seq=18 ttl=251 time=12.7 ms read more

I would give negative stars if that were possible. Cox forces you to sign a very one-sided contract, then raises your rates despite the contract. And without giving the required notice for the rate increase. When the contract term ends, they claim that it automatically renewed even if you contacted Cox and specified that you did not want the contract to renew but wanted to go to month-to-month, they told you that you were moved to month-to-month, and they increased your rates because you were allegedly month-to-month. Then, if you later call to cancel the service, they say you cannot cancel because you are in a contract. The service is terrible, frequently dropping. The speed is pathetic. The customer service is worse. If you think you have no other option, look into Starlink, which is true month-to-month with great speeds, little to no downtime, and great customer service. We switched as soon as we could get out of the non-existent contract that Cox claimed we had. read more

the internet sucks and they constantly raise your bills they can never give you an straight answer just pay the little extra for at&t or something else for the peace of mind read more

Cox is a completely f.. up company. They keep dropping my internet service, maybe 6 times a week that I catch them and then the have the "BALLS" to ask me to switch from T-Mobile to their "Reliable 5G " service. Bull shit do they think I'm crazy or stupid??? Why the hell would I let them inflict more pain on me. They all can go directly to hell!!! read more

this is the worse damn company for internet service ever!! i received communication from cox stating i did not pay my bill. without thinking twice i paid the bill. 2 days later i found that i paid the bill twice and this was cox error. i called to ask for the overage to be returned and they said i needed to forward my statement as proof. i sent screen shots of the charges as i shoud not have to send all my banking information cause it was not relative. not only does cox have rude employees, they have proven time after time that they are complete garbage and don't give a damn about the customer. common sense should tell you that i can't send a damn statement with both charges if the issue exsist within the current month!!! as soon as i get the opportunity to switch from cox, i'm leaving as they give zero fucks about the consumer, i.e.... the damn customer. if i wanted to scam someone it would not be for pennies on the damn dollar, damn idiots!!! read more

I have been a cox customer since 1982. I started with cable and landline and later added internet service. after about 20 years I cancelled the cable as it was way to expensive. went to Directv and saved $100 a month. About 2 month ago I cancelled my landline because i never used it. cox then raised my internet bill from $51 to $83+ for a bunch of BS reasons. I found a new provider with much higher speed and much lower cost and fiber optics to boot. Today I spent over 2 hours trying to get a hold of a live person to cancel my service. Finally got a live agent on the chat and all they did was try to convince me to stay with them, after i told them numerous times i already had another provider who had already been to my house and connected my service. finally hung up on them. Can't find an email address,. so keeping chat and not paying then anymore so if they want to come after me, bring it. If they read these reviews this is another notice I'm done with COX permanently....... read more

Had COX for almost 3 years, and they always had outages, and issues... But the real kicker is paying them $164 a month in those 3 years; yet they send you 10 notifications one morning just to say they are sending you to collections for $15.54... Really!!!???... You couldn't send me a notice I had an outstanding balance first... Thanks for the bullying, and harassing notifications... read more

When it works it's great, but when Wi-Fi problems start, it is a miserable company for tech support. Starting Thanksgiving week, I was having 4-4 outages a day for 12-15 minutes. Every day the situation deteriorated, culminating in 11 outages over 12 hours on Christmas Day! Tech support means going through the Philippines and Guatemala City, and being unable to get someone who speaks English. I finally was able to get someone out 12/29. He was late because of lack of techs, but I had waited all day. Cox system "changed" my appointment to the later time, which was a lie. The tech was very nice, diagnosed the problems and put in a ticket for an outdoor repair the following Saturday. He thought I would have fewer to no outages, but they continued approx every hour Another tech came out the following Saturday. He snapped the main permanent line. He told me I would be contacted within 48 hours. Then the Cox website said I had cancelled the appointment. Bring fed up with this incredible chain of events and the way Cox was lying on their website, I called a tech line and was connected to the Philippines. This person could do absolutely nothing for me and refused to transfer my call to the US. I then called the Chandler Cox store and left a message -- no call back. I called again and Steeeeve assured me that I would be contacted within 48-72 hours. That was 6 days ago. I'm hoping this review of the incredibly bad tech support might get someone in America to DO SOMETHING!! read more

Cox did not update my billing information, as a result the account fell behind, when I tried to work with their customer service (overseas) it was unbearable. I canceled my account, and disputed charges. Cox without knowing put me into collections for $300+ bill and my score dropped from an 850 to a 749. I am not even going to go over the poorest programming for the money. Since leaving I live stream everything for a fraction of the cost, no 11 commercials every 11 minutes. I encourage everyone reading this to jump ship and cancel their service and use AT&T for internet you get a GIG upload and download read more

On April 9, 2025 we had a scheduled service call to our home. It was a contrator for Cox. Nice guy but he could not fix our problem. We still have a problem of 4 of our TV's stopping to receive service. Very frusttrating if your watching tv. The only solution the contractor and his supervisor could recommend was that we upgrade to streaming. I uunderstand if the DVR box is going out, but at this point it is not. We do not want to give up the DVR box because we will lose everything that we have recorded or have scheduled to record. Seems to be poor service, if the contratactor can't fix the problem then maybe a regular Cox Technician should be called to do the service. We pay almost $400 a month for service from Cox. read more

A lot of "maintenance" outages. Prices rise nearly every year 20$+ with no noticeable increase in reliability or speed. In Arizona, they cap data at 1.2TB per month. Its nearly impossible to not hit that with current streaming and work from home, forcing you to pay for a very pricy 50$ unlimited upgrade. I would say 90% of the time, I don't even come close to having speeds that I pay for. One of the worse internet providers I have ever had. read more

Cox will agree to a monthly charge for a year time period then renege on the deal. My internet charge was doubled within a month of an annual agreement. When you call again to sort it out, they tell you we can't honor that anymore. Dishonorable corporation. read more

Technical support for Internet is terrible. They start by assuming the problem is because of me, and that I am dumb. The tech came out and found that Cox's Internet signal to our house was weak, and defective. He said they would fix it on their end in a day or two. Four days later, I got an email that the order was on hold, and to call them. The call wait time was 9 to 18 minutes. The tech finally came on and assumed I was waiting for equipment for new service. It took 15 minutes for him to figure things out, read the manual, learn the computer inputs, etc. He was a trainee at best, apparently with very little training. He set up an appointment with us four more days away. I'm still not sure that a correct solution is in the works, and it will be a week from my original call before I know. Its surreal that they are also soliciting for us to use their mobile service. I would not use Cox for anything if there was a good alternative. read more

I am already a customer. Why am I being bombarded with sales calls every single morning? I have blocked three phone numbers, and I still get calls just like I would from a scammer.This is ridiculous.Cox is about to lose a customer if they keep waking me up early in the morning with these dumb sales calls. Bother people who aren't paying customers already. read more

Installation SCAM!! Cox claim they have a free quick internet set up for apartments that have their equipment already installed. I called the phone number, gave them all the information on the modem and verified all connections were correct. The tech on the phone could not set up the modem on their end. I needed a tech to come out. Tech comes out verified all connections were correct, called a phone number, entered the information from the modem and now it works. $100 service fee! I have to pay $100 for a tech to make a phone call. Phone techs are not allowed to fix problems, so home visits are required at $100 fee. Add this to all of the problems with this company. read more

if i could give NO STAR I WOULD FUCK COX!!!!!!!! 1. cox raise my internet service by $35.00 2. i get a message on my PC, stating my McAfee security has expired, no email from cox, no letter in the mail from cox, no text message from cox, NO PHONE CALL FROM COX, informing me that the security has expired. 3. when i called to find out why this service has expired, I'm told by Raquel or Rachael not sure which one due to accent, that as of June 21, 2024 it is no LONGER PART OF THE SERVICE AT COX, ITS A EXTRA CHARGE. I ask to speak with a manager I'm placed on hold for 25 mins only to have CEASAR GET ON AND INSTEAD OF TRYING TO FIX MY PROBLEM, TELL ME ITS NOT PART O THE SERVICE WHICH WE PAY FOR ALOT FOR. YES i was very upset and i don't have a filter, i say exactly what I'm thinking and i don't always say it in a nice or diplomatic manner. 4. so I'm canceling this bullshit and i will be contacting cox corporate division, taking customer for granted is bullshit business and we the consumer have a voice these companies ant our dollars and offer nothing in return accept bad customer service and worse service, AND HIGH ASS BILL!!! THIS IS NOT A MONEY ISSUE ITS A RESPECT ISSUE, I SHOULD HAVE GOTTEN COMMUNICATION FROM COX ABOUT SERVICE CHANGES. SO GET SERVICE FROM ANOTHER COMPANY NOT COX WONT BE RETURNING AND WILL DEFINITETLY NOT RECCOMEND TO ANYONE WHO ASKS ME ABOUT COX read more

worst service ever! been battling with cox for years with tv and internet constantly going out. unfortunately, they have a monopoly in the new over 55 building I just moved to. so far, since 2/28, no stable internet at all, tv has too much buffering! after six technicians since Feb 28, they told me to call the Geel Squad. that there's nothing they can do. they even went so far as to say it's "probably your tv.". tv worked fine on 2/27; on day of move, no service, either internet or tv ! meanwhile the building charges me $75 a month for tv and internet which I never have had. I wish cox would fall off the face of the earth! I've never disliked a company so intensely in 67 yrs! read more