Victor was very helpful. He helped me get the necessary assistance that I needed and went above and beyond for the task provided to him give that man a raise. read more

Call in to drop off equipment Customer service mentioned I would only need to drop it off and leave I arrive and I was told need to wait on a line of 10 plus people for over an hour. DO NOT COME HERE read more

Place is an absolute joke. Store full of people and customers just waiting and sitting around. One employee working his ass off, while the other just sits in the back room. The third employee, sees the entire floor slammed, and decides to leave and take his lunch break while everyone's waiting. Place and company are complete shit read more

Unprofessional and rude On two separate occasions, a staff member was dismissive and rude when he requested assistance with the kiosk. During the first instance, she complained about him needing help. Yesterday, when he simply tried to confirm his name was correctly registered in the queue after noticing others being called before him, she abruptly told him to "wait his turn" without addressing his concern. My father was seeking simple clarification, and the treatment he received was unacceptable. I hope this matter is addressed to ensure better service and respect for all visitors. Cause I'll be back with my dad next time in the store. read more

COX is complete garbage better off getting StarLink at this point, we pay for commercial $340 a month and the internet is the worst connection I have ever had. Constantly drops, weak signal, never get full bandwidth, when you call customer service is rude and they do not care how bad the internet is. read more

Cox made a business decision to change their system from cable to fiber. They are no longer allowing new cable accounts, and are charging new connections $100 for the fiber rewire of the house, because they changed their system. Even if the house currently is being served by high-speed cable. No choice. A nice way to put the cost of the Cox business decision onto the customer. read more

They show these ads that say they won't raise your rate and then after being a loyal customer for years they double my rate. They don't care about there customers just about the almighty dollar! read more

Called Cox customer service to cancel my service. The agent had a very thick accent, very difficult to understand. He proceeded to try to talk me into upgraded service, would not listen to me. He then put me on hold, a different person came on the line. Had to reverify my identity and he also wanted to upgrade my service. I had stated at the beginning of the conversation that I wanted to cancel service, unsatisfied with what Cox was providing. He also had a very thick accent, sounded like from India. The entire phone call was very frustrating. read more

Victor was incredibly helpful got me sorted out and out the door in no time.......................,,,,,...

Debbie is the best, she gave me a great deal! And I'm very excited for this! My mobile bundle saved me so much money as I am a gamer thank u Debbie you're the best ! read more

Magli was great! she had patience with everyone she assisted while I was waiting for my name to be called. She promptly got my equipment and explained how easy set up is. read more

I'm extremely disappointed with my recent experience at Cox. I arrived at 1:00 pm and was not greeted by any of the three employees present nor was the others that walked in after me. After waiting for over an hour, I was offered an unsatisfactory deal of $130 per month for a 2-year contract by Victor. I was previously paying a fixed monthly rate which suddenly increased to $220 witbout any consent or knowledge and without any changes in my usage or users. I'm shocked by the lack of consistency in pricing and promotions among Cox representatives. Victor suggested I call cox customer service to see if they can assist me and get a credit or even better promotion than $130 per month. Victors was useless just like those employees who was hired internationally. It's currently 2:30 pm spoke to a robatic person named Nessa who quoted me $160 for unlimited internet. I had asked for a supervisor and she made me wait over 30 minutes saying she was assisting another customer. I don't understand how cox representatives can't be on the same dam page as far as promotion and prices! I can't believe Cox is still in business with all their scam BS they pull on customers! I guess I been saying their company logo name wrong for the past 10 years! Per Nessa it's CAX not COX! Smfh read more

Cox notified me of upgrade to firmware my internet was sketchy so agreed. I took of several times to meet the first they could pull it from street. They said needed contractor. The contractor came said he did his part Cox has to comeback out now. After a total of five trips guys showing up saying they not installers I gave up. Then Cox wanted to charge me 100 dollars to come out I said no. I canceled my cable after the started overcharging me on my internet. So then they charged me for going over data for streaming so extra 100 bucks. I wouldn't recommend Cox to my worse enemy. read more

Ordered Cox service in an older neighborhood (where Cox equipment is on phone poles). Cox sub-contractor has come out two times to do install and each time they failed to get signal to house (due to pole where equipment is located is a few doors down and they have not been able to access their equipment). Cox is unwilling to help resolve the issue. It appears that they do not care about customers or new customers. We were trying to get internet, television and phone service (so Cox does not care about new customer who will be spending over $200/month for service. read more

debbie it was really good service i had no problem everyone was really nice and very helpful

Your internet!!! Have had problems for years. Up internet speed and pay outrageous price and still have issues

New customer to cox went in to pick up my equipment and he told me he wanted to meet me at strawberry lane and r*** me ... giving me a super hard time so much I had to go over to the next lane which was a dark skin lady she treated me with care and did her job with passion and integrity! got me processed quickly !! Avoid this man at all costs read more

Cox - A man who doesn't really love his job , looks like he hardly knows how to type & gives customers a hard time including me ! - Mobile Phones Near Me - Las Vegas, Nevada

Worst service ever! The people you have working here have no sense of urgency and are so rude.

I walked from lamb and Washington to pick up a modem . I arrived at 4:30. Why are they already closed? They were in the store but didn't come out until after 5:00, which was after I snapped a photo of their hours. Service sucks, customer service that is. read more

Cox - A picture at 4:50 with the hours on the door. - Mobile Phones Near Me - Las Vegas, Nevada

Hello, I don't usually give a good review but this time it's different. The service that Saúl gave me was excellent, he answered all my questions without making a single gesture of annoyance and with a lot of respect and you wonder why I give a good review if that is his job? It's because there were only about 15 or 20 minutes left before closing and most of the employees already show their bad attitude when they are about to finish their work shift and adding that another person arrived after me, that's good service. . As well as the good attitude of Marcos and the service of him who was also there. congratulations for having a good team. I am apologies my English is not good Hola no suelo dar buen review pero en esta ocasión es diferente. El servicio que me dio Saúl fue excelente respondió todas mis preguntas sin hacer un solo gesto de molestia y con mucho respeto y te preguntas por qué doy un buen review si ese es s su trabajo? es por que ya sólo faltaban alrededor de 15 o 20 minutos para cerrar y la mayoría de los empleados ya muestran su mala actitud cuando están a punto de terminar su turno de trabajo y sumando que llegó otra persona después de mi eso es que un buen servicio. Así como la buena actitud de Marcos y su servicio quien también estaba ahí. felicidades por tener buen equipo read more

Had a great experience at this store after recently moving nearby. Staff was friendly, efficient and helpful, especially the young woman who helped us. Thank you for making our transition a bit easier! read more