Call in to drop off equipment Customer service mentioned I…read morewould only need to drop it off and leave I arrive and I was told need to wait on a line of 10 plus people for over an hour. DO NOT COME HERE

Place is an absolute joke. Store full of people and customers just waiting and sitting around. One…read moreemployee working his ass off, while the other just sits in the back room. The third employee, sees the entire floor slammed, and decides to leave and take his lunch break while everyone's waiting. Place and company are complete shit

My experience is rated 5 stars only because of my sales woman Jordan. She was very thorough with…read moreexplaining the plan and phone recommendations. The only problem I had was when I first went in the store and Anthony refused to let me buy a new phone because my ID was a photo of my driver's license. I had to get my husband from the car and have him show his ID (we have a joint Verizon account which I PAY EVERY MONTH). Thankfully Jordan understood what happened and was very apologetic and gave me the best deal fir my old phone. I highly recommend seeing Jordan as your salesperson.

Terrible customer service, will be ending my line with them. Wouldn't help at all and kept trying…read moreto sell me a newer phone.

My phone battery was dead about 2years ago. Phone Battery replace was very quick and Fair price. I…read morereally recommend this place. I dropped my phone 3or more, My phone battery broken again, I go there tomorrow. See you tomorrow morning.

just got my iPhone 15 Pro Max Titanium screen replaced here and had a great experience at a very…read morefair price. Carlos helped me and he was incredibly helpful, knowledgeable, and patient while explaining everything. You can tell he really knows what he's doing and takes pride in his work. He made the whole process smooth and stress-free, and my phone looks brand new again. If you go to Gadget Repair, ask for Carlos....he'll take good care of you.

If I could give Boost Mobile at Vegas Valley and Nellis a ZERO I would…read more With no disrespect to the "company", I must question why they hire managers and especially regional managers. According to their employees, neither are in the store and to speak with one or the other and they do not leave a schedule for visits, nor do they check in with them after they leave the premises. In order to speak with a manager or regional manager, you must go into the store and make an appointment. It seems the employee could have taken my name and number and have one of them, preferably the regional manager, contact me at their convenience. This is the first time I have submitted a comment about this company, but, this time is different. My 80 year young Mother and 75-year young Aunt have been loyal customers for years, and have been mistreated twice, and spoken to as though they are beneath the employee. This time it stops! An iPhone was purchased from Boost Mobile for both ladies. The rep needed to "SWAP" the phones out from Android to iPhone. The rep told the ladies she will "ACTIVATE" my Aunt's phone but NOT transfer contacts unless she paid $45. The rep refused to activate my Mother's phone stating she received it in the mail, therefore, will charge her $45 to "ACTIVATE" her phone. My Mother wanted a specific color, not in inventory, therefore, the purchase had to be made online with the rep present. First, there is a difference between a SWAP and an ACTIVATION. Secondly, the phones were purchased at Boost Mobile but their inventory was shy of what the customer requested. Third, according to the PROFESSIONAL and KNOWLEDGEABLE Boost Mobile Call Center, the rep at that store should have completed a SWAP TRANSACTION AND TRANSFERRED THE CONTACTS AT NO CHARGE. Both my Mother and Aunt are going to the Apple Store to experience EXCELLENT CUSTOMER SERVICE! Apple is going to transfer their contacts from a Boost Mobile Android to a Boost Mobile iPhone, and at no charge, as it is throughout the US with the exception of Boost Mobile. I think federal officials should take more interest in elder abuse, and unethical behaviors. Charging when they shouldn't be charging, and simply too lazy to do their job. KUDOS TO MANAGEMENT FOR THE EXCELLENT EMPLOYEE TRAINING!

If I could give zero stars I would…read more I had been with you guys for over a year. Two weeks after getting my phone my text messages stopped working and I had called you guys and I was told that it was not your fault that it stopped working and you would not give me the manufacturers number to call and get my phone fixed. Fast forward to September 18th, 2019 I had called and cancelled my plan with you guys. I had asked if my phone bill for the month of September will be coming out and I was told no, then I double checked my bank account for the 2nd time that day it showed it pending when it didn't the first time I checked. Then it came out on the 19th of September 2019 which caused my bank account to go negative and two NSF Fee charges making my account negative $120. I had called again and asked if I would not only get the $50 but both NSF Fees given back to me and I was told yes and that I would get a call later on in the day on the 19th, I did not. So I decided to call today and see the progress of my refund. I was told that the $50 was put back in my account. It was not. I was also told that you would not cover my NSF Fees after I was already told I would get both of those one day before. I would very much like my money back. Today I talked with Robert and a Micheal who is apparently the highest level of supervisor that is there located in Puerto Rico, when I asked for a higher supervisor I was told no one was available. I do not recommend this company to anyone. You guys do not care about your customers. I have never felt more betrayed and attacked. You guys stole the $50 out of my account after it already being closed. Very disappointed with how you guys talk and handle situations with your customers.

Alex was very helpful in changing my sim by calling the phone company…read more He even changed the sim tray for me. Definitely recommend Thanks

Called, got a great quote for screen repair, immediate availability upon walk-in, and 15 minutes to…read morefix. Super pleasant and convenient. Thanks, Alex! Free glass screen for checking in on Yelp was a nice perk!

I dropped my phone on my husbands laptop from about 3 inches away but it landed so perfectly that…read moreit cracked the screen. We were about to go on a week long vacation and could not send it in to Dell to have it repaired so we did some research for places in town to help us fix it. Walking into GadgetMates, I knew I made the right decision. The staff was friendly and very direct with pricing and timing. The person I inititaly spoke with even had the same laptop as my husband so he knew what to ask for right away. I left my info and they provided me with a card and ticket number, tagging both my laptop and charging block. They texted me all along the way. Once diagnosed, they called and let me know the damage. It was a reasonable charge for what was wrong. They had to have the part delivered so they quoted a specific amount of time but luckily for us, it was ready early and we picked it up the day we flew out of town. Literal perfect timing. They also were really good about letting my husband pick it up even though I was the one who dropped it off. The shop itself is clean and tidy and there are quite a few things to look at. I would recommend them to anyone who asks and be back in if we need another repair.

Gadget mates helped me repair my broken phone/screen at a reasonable rate. No frills and they'll…read morealways try to work with you! All the techs at the eastern location are patient and well versed with tech. I haven't been to this location but if they're anything like the eastern one, I'm sure they're amazing as well. Go to gadget mates for all your tech repair needs!

So one day I was eating at Hobak and snapped a picture of dessert. I was eating my ice cream then…read morethe next thing I know, it melted and landed on the top half of phone... Ever since then I had trouble hearing a normal phone call and had to put everything on speaker lol. So I reached out to Kimbo and he saved the day. Even though they didn't have the speaker parts for an iPhone 6 back in the day so he went out of his way and switched out my defected iPhone part. After switching the parts and scraping the ice cream residue off, I could finally have a normal phone call haha!

New customer came in with a water damaged phone and they fixed my phone within 2 hours looks good…read moreas brand new !!!!!!! They need to be on the news or tv they're talented good vibes great customer service if your in Vegas and have dropped your electronics in water or completely cracked your electronics CALL THEM THEY WILL GET YOU RIGHT AND prices are undefeated!thanks again fonesgonewild