If I could give Boost Mobile at Vegas Valley and Nellis a ZERO I would.
With no disrespect to the "company", I must question why they hire managers and especially regional managers. According to their employees, neither are in the store and to speak with one or the other and they do not leave a schedule for visits, nor do they check in with them after they leave the premises. In order to speak with a manager or regional manager, you must go into the store and make an appointment. It seems the employee could have taken my name and number and have one of them, preferably the regional manager, contact me at their convenience.
This is the first time I have submitted a comment about this company, but, this time is different. My 80 year young Mother and 75-year young Aunt have been loyal customers for years, and have been mistreated twice, and spoken to as though they are beneath the employee. This time it stops!
An iPhone was purchased from Boost Mobile for both ladies. The rep needed to "SWAP" the phones out from Android to iPhone. The rep told the ladies she will "ACTIVATE" my Aunt's phone but NOT transfer contacts unless she paid $45. The rep refused to activate my Mother's phone stating she received it in the mail, therefore, will charge her $45 to "ACTIVATE" her phone. My Mother wanted a specific color, not in inventory, therefore, the purchase had to be made online with the rep present.
First, there is a difference between a SWAP and an ACTIVATION. Secondly, the phones were purchased at Boost Mobile but their inventory was shy of what the customer requested. Third, according to the PROFESSIONAL and KNOWLEDGEABLE Boost Mobile Call Center, the rep at that store should have completed a SWAP TRANSACTION AND TRANSFERRED THE CONTACTS AT NO CHARGE.
Both my Mother and Aunt are going to the Apple Store to experience EXCELLENT CUSTOMER SERVICE! Apple is going to transfer their contacts from a Boost Mobile Android to a Boost Mobile iPhone, and at no charge, as it is throughout the US with the exception of Boost Mobile.
I think federal officials should take more interest in elder abuse, and unethical behaviors. Charging when they shouldn't be charging, and simply too lazy to do their job. KUDOS TO MANAGEMENT FOR THE EXCELLENT EMPLOYEE TRAINING! read more
