I've been a cox customer for for almost 20 years, and the last several have really gone downhill. There are basically three things I can count on cox for now: 1 - Service Interruptions 2 - Price hikes without notice 3 - Shady selling tactics Where I live, they are basically the only option, but I'm moving in a few months. You'd better bet that I'm doing my research and will gleefully cancel at my first opportunity. read more

Cox has horrible service for the price. Their cable lags and causes pauses and breaks while watching a movie or show. The internet lags or drops service so if you run security cameras or anything else off of it and go on vacation, you will worry more than be relaxed and feel safe because of the disconnects and lag! Also They are so quick to collect money and even quicker to turn you into collections if you are a little late no matter what the amount is but is very slow to give you good customer service when you have a problem with your service or connection. Cox has a monopoly in the state of Az and this is one of the reasons why they treat people this way. They also explain the services one way to make it sound good and you get something completely different. You would be better going to streaming and use cox for only internet service, if you can't find any other company to go with. But that's depending on where you live! Like I said cox has a monopoly going here in Az. So other internet providers can't be in certain areas because cox has those areas. It's really sad to see a company of this magnitude treat their customers like they don't even care. But they have shown that all they care about is money! STAY AWAY IF YOU CAN!!!! read more

Terrible terrible service impossible to get a hold of the council wheels we switch to Zona two months ago and we highly recommend that service Cox is like impossible to get a hold of read more

No accountability or assurance of service. When providing a service that the customer is totally reliant on, service needs to be much better than this. Intermittent delivery of entire package, multiple times per day for 10 days now. Regular calls made with no resolution. No internet for managing online business or getting email, no phone, and disrupted social events and down time due to loss of entertainment services. Totally frustrating and unacceptable read more

I'm a Cox Broadband customer only. I will report the good first. My internet speed that I'm paying for is supposed to be 100Mbps. In my area I consistently get around 97Mbps with speed tests. I'm very happy with that. The times I've had to use technical support, they've been friendly and helpful....except a recent online support chat session I had where the guy gave me wrong answers and was only interested in upselling me to a bundle. It is technical support, dude...not sales. Anyway, now the bad. Cox has quietly put a data limit on all of their plans. 1Tb max, then they will start to charge you in 10Gb blocks. Granted, 1Tb is a good amount of data. Even in my house with three kids constantly streaming something we've only come as close as 800Gb in a month. However, thinking to the future when more bandwidth is available and higher resolution streaming becomes en vogue....you will hit that quickly. Hear me UltraHD streamers? The reason I'm writing this unflattering review is I see our internet bill is also going up....AGAIN. So....less for more. Cap my data and charge more. I suppose it is the American way. Especially when you basically have a cozy monopoly. Internet service providers aren't considered a utility so their pricing isn't reviewed by the corporation commission. Someday, Cox...there may be alternative. I'll remember this gougefest when that day comes. BTW, I dropped your overpriced phone service so that I could afford to keep sucking from your broadband teet. read more

absolutely a big ar*e company ripping off the little people, for a year we have resided at a 55 + community, hence we get a 38 buck rebate on cox, due to age, since we applied for the rebate n was approved, our net drops every day, at 9am, 12 pm , 7 pm, for an hour each time at those times, n on n off thru the hours bwteen, we have had three cox workers out in 3 months, the last said its wiring, hmm, why then when u left two days ago, sending an email saying its wiring n our landlord needs to fork the bill, but then net works fine except these exact times each day ??? are u giving my net to someone else at my expense ? as i have family overseas n im in poor health this upsets me for contact to my family . my husband does all our rent , bills etc online, we are due to pay rent this weekend, im scared cox will rip it off via a lag or link .... seriously u disgust me .. we are elders n u tell us its the wiring , but the wiring knows to drop each day same timing, ?? nah u are liars and con artists, as of next week we are dropping your net n checking verizon , u lie, u send workers that have no idea where a box even is , n the last one told us we gotta get the landlord to apporve the rewiring for certain hour cutouts ??/ nah mate, u rip the little poor people, how long till cox gets a bezo yacht ???? BE WARY PPL !!!!!!!!!! i HOPE the investigate. also have contacted tv channels here in az !!!!! enough is enough ,. read more

3 modems, three players, new cables and two technicians later- and I can't stream Netflix. Their service department is good, but it's an awful product. If putting in hundreds of dollars doesn't make you offering work, then your offering is garbage. read more

If I could provide negative stars I would... 6 hours on the phone with terrible service and bad information followed by more bad information.... Cox is a joke... it's a matter of time before these cable company's and satellite tv providers go under. It's unreal with the technological advances we have these turds are still running shop. read more

Save you're hard earned money. The internet service this company provides isn't worth the headaches of having to call them once a month to see why the internet isn't working. This is my personal experience, ill be looking into the competitor's bundles. Anything is better than this trash service. Hope this helps someone thinking of getting cox internet. read more

Poor customer service. 3rd party contractors have shown up multiple times and not had the knowledge to repair anything. I know good employees are hard to find but really very disappointing read more

Cox is absolutely the WORST cable and internet provider I have ever worked with. I really never leave reviews and not that guy that rants unfairly on the internet but I have been with them for around 6 years (mainly cause I haven't had other provider options) but one thing is clear. Cox cares only about getting your money. Nothing else. They put on this while professional business facade (oh we value your business) but they are simply out for your dollar at your expense. Everything was fine for the first promo period and then it got crazy. Wouldn't give me any reasonable renewal deals, I would negotiate as much as I could and then a few months later my bill would change with no notice. To their credit they did have the wrong email on file. Through COVID my internet was always going out and it took forever to get a rep out. On the second go around he finally admitted that COX oversold the bandwidth they had (at leaast in my area) which was why during peak times everyone's service was F'd in the area. You can't get them on the phone in a reasonable amount of time (I am sure they do on purpose so that people will just give up with their complaint) and they train their phone reps to make sure and look out for COX's dollar vs actually helping clients find the best deal/product for them. Make sure to bring back any all past equipment cause they are going to charge you a premium for it. Anyway I can go on and on but just had to share this. If you are in AZ and have any different options I would certainly recommend going that route. If you do end up doing business with them heads up it is going to be rocky and you better stay on top of things cause they really are not there to help... they are there to make as much money as possible before cable gets completely phased out from streaming. read more

We purchased our service online where we chose a plan that came with one free premium channel. On our first bill, we were charged for the channel that was supposed to be free. When we called customer service, we had to speak with multiple representatives, but they ultimately agreed to honor the promotion and refund us what was charged. On the next bill, we were charged $15 once again. We called again and after an hour of bouncing between representatives, they would only reduce the charge to $10/month. We are extremely irritated and unhappy with how our situation was handled. read more

COX has the worst customer service of any company I have ever worked with. It is a shame that they are often the only option and so many people are forced to use them. read more

I have had cox at multiple homes or apartments and have issues here and there. I got moved into an apartment last October and everything was fine until about 6 weeks ago. I started having serious internet issues. I had a tech come out that just did work outside and said you should be fine. Nothing changed as I was getting spikes from 60 ping all the way up to 200 ping non stop not stable. Constant video buffering to the point where my phones 5G is faster. I got another visit and they did a tiny bit more work but still didnt change anything. Pay $100 a month and all I got was a $50 credit even though its been almost 2 months with no internet. They basically told me thats all we can do to where then I had to reach out to management. They got an escalated tech out that did a lot more work and found multiple issues the first 2 techs didnt care to look at. It got a bit better but still having serious issues even to the point where internet goes out completely at times. I get told they were working on getting some more outside work done then didnt hear from them for over a week. Reached out again and basically got told that the usage in my area went up 45% and the work its going to take them to do is gonna be awhile. So again heres Cox praying on people like me who games and needs consistency with internet because they are the only real option in Arizona. So now its pay us $100 and get screwed or go somewhere else. Cox has always been a bad company but its to the point now I need to look for another option. Arizona needs a new internet company that has just as fast service but who cares so Cox can get whats coming to them. Sad... read more

Worst ever!!! Never ever sign up with Cox! I am stuck with this for six more months! They say that they are comparable to Comcast... that's what I had before. However, I recorded 6 (I repeat...6), shows... Cox said I was 94% full. Ridiculous! With comcast, I had 5400 free movies! Cox?... at best, 50. Don't EVER sign up for this! Biggest regret EVER! read more

They have a monopoly in our area, so we didn't have much choice but to use them. Customer service is horrible. You will wait and wait and wait for someone to answer. Just yesterday I called for a basic question about one cord. I sat on the phone with a woman for 25 minutes before I asked to be transferred because she still hadn't answered the question. I have no problem with someone having an accent, but everyone I've spoken to at the company has an accent too thick to understand a large portion of what they are saying. This makes communication very challenging. Rates are extremely high. Almost double what you will pay from xfinity or verizon. The internet is so so. Generally fast enough for basic needs but nowhere near the speeds they advertise. I've ran speed tests several times and it's always disappointing. All in all, if you can get quality internet from a different company in the area you live, do it. Cox is not worth the price or the hassle. read more

I will cancel tomorrow. I wasted 2.5 hrs of my life trying to move service. I explicitly told them that I needed service by 3/18. The same modem I used for six months at my apartment under cox, was completely not correct according to the dumbass tech on the phone. I guess I should only rent Cox suckers modems. After being thrown around for 2.5 hrs, talking multiple stupid idiots, my account will be cancelled first thing tomorrow morning. Completely dishonest and unacceptable. read more

Stay away from Cox cable - To be clear, what I say here is not directed at any specific Cox outlet in particular but at Cox in general - I have had continual reception interference of every kind imaginable since getting Cox cable almost 2 years ago. I sent a complaint email to Cox corporate several months ago and they said to go thru corporate if there are any more problems (she says to prevent an escalation). This has not done anything. The interference is still on a daily basis. At least 6 technicians have looked at this problem. Replacing routers and cable boxes and other things. Other neighbors seem to have no problems with their cable. Can these technicians really be this bad?? The level of reception interference is to the point of being suspicious. Is Cox really trying to fix this problem or is something else going on? If all that is not enough the amount you pay for their service is way higher than other services. I wont even get started on how slow the Cox internet works even though I have the highest speed they offer. Avoid Cox at all cost! read more

Completely unreliable service. Multiple day outages, without warning. Planned outages come with no forewarning. Customer service abysmal.

One of the worst public utilities I've dealt with in 50 years. Set up so you can't reach a live person. Even their few stores (two for the entirety of Phoenix) have limited hours - about the same as a traditional bank. No one reads the records of previous chats prior to sending out erroneous emails. A perfect storm of abusive monopoly that couldn't care less about customer service. read more

The worst internet you can possibly get. Even with "panoramic wifi" still a complete joke. Cox can go suck its name.

Avoid there cable at all cost. I had cox cable for approximately 8 year, before switching to direct tv. They start you at a reasonable price, but last only last for a short period of time before your monthly rate sky rockets. I had there number in my phone because I would call them every month, with a problem with my cable. I switched to direct tv 1 to 2 years ago and have had no problem and it is much cheaper. I am giving them 2 stars, because they are the only choice in town for high speed internet. I am re modeleing my home and moved in with my parents for a month, who have Cox cable. There cable freezes every week. When my dad calls, they just say there is work in the area. I see nothing has changed with there cable. Stick with Cox internet, but avoid their cable. read more

Worst cable company available - Will BLEED you dry every chance they get. WE NEED COMPETITION.

we have been a Cox customer for 20 years and it is the worst service by any company we have any service from. Four cox service personnel and three utilities vendor companies who search utilities later we have a lawn and pavement sprayed with orange. I tried to cancel an order for fiber optic after they said it is free and then charge us. ABSOLUTELY TERRIBLE SERVICE....FIND OTHER INTERNET COMPANIES IF POSSIBLE. read more

On August 26, 2018 I spoke with an employee of Cox to set up wifi and cable TV. I told the employee we wanted the golf, history and Hallmark channels. She said if we bundled and took a phone too it would be less expensive. She told me we would pay $147.90 per month. We called to tell them we were not getting the history or all the hallmark channels, they said they would add them which was done very quickly. The bill came as $162.98. We called numerous times and were told the extra money charged was because the added the variety pack. When they added those channels that was not agreed too. When a company's representative or employee tells a customer they are getting something for $147.90 they should honor that deal or I could have gone elsewhere. I asked for them to pull up our recorded message and if I was wrong I'd pay the increase. If their employee did tell me I would get those channels for the $147.90 that is all we would have to pay. Ticket #7113342 and two others were written up. NO return phone call on any of them. Basically, Cox agreed to one thing and then raised the price and they say I have to pay it. Be very careful, what Cox does not stand by their word. read more

COX internet is horrible, internet has been cutting in and out for months and after several calls they still dont fix the system. They use cheap electronics at their hubs and there customer service is horrible. read more

In 4 months of service I have experienced nothing but service issues. Last week cable down, today internet. Last month cable snd the month before both. Go with CenturyLink read more

Worst customer experience. I called to remove the TV service from our package and it took three calls to do so. First call; the person was pleasant but said she couldn't help due to a system issue. No big deal I said I'll call back. Second try; nice person again, said she'd transfer to the correct dept. and the call hung up. Third attempt; explained the situation and the person tried doing their job by offering alternatives to keep (I'm ok with that) but I declined and explained it's best for us to remove. At that point the individual became rude and seemed irritated to adhere to my request then when he confirmed the removal I thanked him and said have a good day, click, hung up without a word. Terrible way to treat a loyal and existing customer. read more

I am Very Very upset right now with this f#%*ing company!! I moved here a month ago from out of state and was quoted 89.99/month and my bill comes and its $148.78. So I call customer service (JOKE) and given a run around about added fees and taxes! No offer to reduce the price or anything! I'm sorry but $59 in taxes every month??!! That's ridiculous!! I thought Xfinity was bad back in my home state.. At least I was able to negotiate a lower rate but the guy in "customer service" basically said well nothing he could do just gotta pay it! I WILL be looking into another solution for cable and Internet! read more

Cox thinks it is ok to limit its customers internet access. They "filtered" the ports on the router (which means closed the ports) and refused to reopen them. They think it is ok to do this like some kind of nanny state nonsense. I can handle MY OWN internet security. They have disallowed me access to my Brothers Plex server. This is not their concern and none of their business. We pay full price for their so called "service" but do not get full internet access. That's just loose butt hole and they can go 'ef their selves. After their little discount for the dissatisfaction, we will be switching to Century Link fiber. Century Link does not take it upon themselves to decide for their customers what they can access or not access. I'd give a big fat zero on the stars here if I could. Cox needs to add the name Suckers or Sockets to their name. read more

I have been with Cox over 15 years and they are always trying to raise the cost of basic internet service. When Covid-19 hit, I called to see if they could discount my bill and they send you to all these departments and you end up getting someone who says they can help you and then tries to add EXTRA services to charge you more. They don't care about consumers and every chance they get they raise your bill and them you have to call back and beg them for an affordable rate. If I did not have my email set up with them I would leave read more

Crappy wifi. Never use. Terrible customer service. Never return phone calls and my wifi always cuts out atleast 6 or 7 times a day which is super inconvenient for streaming and or working from home. read more

The endless tech issues!! I've replaced equipment, gaf techs it abs it seems that Cox Communication just had sub par service. I record but EVERY time I watch mt recorded shows, they skip, they jump back and forth due streaming issues. I have the 300G internet but, you'd think had dialup garbage. read more

the service at Cox is terrible...I wanted to try the faster internet speed at 1G for a month to see if it made a big difference... I didnt really notice any, so when I call to reverse the change, the agent and the supervisor said that I couldn't have my service set the way it was before. never did the agent say that it might affect my bill if I wanted to change it back..had they done so I wouldn't have made the change....if you have a choice in cable DONT USE COX.. read more

The cost has gone up every year, as a retired couple on a fixed income it's gone out of our reach or I should say I would rather spend $3,000 a year on other things, we've been with them for 23 years and all they say they can do is take $20 a month off and lower our internet speed. With Apple TV and basic plan from direct tv we can save over $900 a year. Sorry cox your service is good but you treat long loyal customers badly, our friends move to Arizona and have the same exact services we do and are paying $1750 year, the company they were with before they moved to Arizona offer 15% discount to seniors, great idea. read more

Cox is the worst cable provider I've encountered! They take their position for granted and have no regard for their customers time. I've been trying to get the service tech out to fix their broken equipment and they have no called no showed 3 times. I even called to confirm numerous times. They confirmed their Appointment but never shows up. Then when you call they offer you a $10.00 credit. Hardly enough to compensate for your waisted time. Then they can't schedule another tech for 3-4 days! I've had it with cox. If you can avoid it do not do business with them!!! There is a reason they gave 1.5 stars. read more

I have been a Cox customer since 2001. Year after year Cox offers introductory offers for new customers at a fraction of what I pay. I called to see if they could reduce the rate for a similar package to the introductory package of 89.00. The representative I spoke to in the "Loyalty Department" agreed to match the service in the Bronze Package for new customers at 89.90 per month with one very important exception. This same service would cost 197.00 monthly. I would only be elligable for the 89.00 price if I cancel my service and stay away for 60 days. So long Cox! read more

There are no words to describe the inexcusable, poor service, support and any consideration of customer loyalty after 20 years. No internet, phone, security or cable for 2 days then get stood up by technician after responding ok to text he is on his way at 6:05. Glad there were 6 witnesses at my house waiting to go out for dinner waiting with me from 5:00 - 7:00 to get my service back up and running. Did I mention I got a text at 7:29 saying my appointment was cancelled after being on the phone with customer service who couldn't get ahold of the technician nor were there any notes or updates on my account because that department was gone for the day? The appointment was rescheduled for when? Oh, needed to call back to do that now it is Wednesday. I pay $369.00/month for what? Increase in charges ridiculous over the last couple of years, unbeknownst to me as A result of autopay, with no benefits and deplorable service and support. Perhaps it is time for a change.... read more

I called to cancel my service at the end of my last billing cycle. After being told that it was set to end at the end of the billing cycle on 4/14/21, I received another month's charge on 4/12/21. It turns out that my service was not cancelled and my billing cycle ended on 4/11/21, not 4/14/21 as I was told on the phone. This is the latest in a long line of problems with their servicing. They clearly do not care about their customers as I have recurring issues with them which led to me cancelling in the first place. Incompetent or just not caring? It doesn't matter which. read more

We set up an appointment to have a technician come set up our wifi around 1-3pm and expected someone to show up within that time. unfortunately no one did and we did not get a call or anything when it was nearing 3. my boyfriend was chatting with them trying to get it resolved and called them twice without getting a clear answer. he also got a text from them saying we didn't set up the appointment correctly, which didn't make sense because we even got a call from them to confirm the time of the appointment. finally he tried the number they said to call if no one showed up. the lady was nice enough and apologized for the wait and our experience. she said they had techs out in the field for another 3 hours and someone should be by to set it up sometime today. i guess we just wait 3 hours now and hopefully someone shows up, but i'm pretty doubtful at this point. anyway i guess i'll post an update if they do show but i'm not very happy with how hard it was to even get clear communication from them and how it's taken up our whole day waiting for them where we could have been doing anything more productive. UPDATE: it's been 2.5 hours since they said a technician would come look after the whole ordeal and no one has called or showed up or anything. i'm getting really pissed off at this point. read more