great service and support. would do business again. very flexible when I had a concern and explained my situation.

Absolutely the worse! Don't ever use Cox. After being with Cox for msot of my 40 years owning my own business , I signed up for a 3-year plan because I was thinking of retiring. I paid my $550 per month bill on time every month and fulfilled the 3 years of the contract and looked forward to retiring. So, I called Cox to tell them I wanted to cancel my service. They came back and said that I was "automatically" renenwed at the end of the original 3-year contract and that I had to pay for the entire new year before I could get out - almost $6,000! I told them this has to be illegal since they never notiied me in writing of this automatic renewal clause. But they said in the State of Calfiornia it's legal and there's nothing they can (or would) do about it. End of discussion. This kind of practice has to be illegal! There should have been a "thank you" from them for being a good customer for nearly 40 years, but instead, those Coxsuckers are living up to their nickname - COXSUCKERS! Don't get involved with this lying sack of shit company and get out while you still can! read more

We had lots of problems with their tech support. I spent a lot of time talking to different people on the phone and even a simple work order couldn't get completed correctly. Our phone system was down for almost 2 weeks because of an error that they made. Then there was a reconnection charge on the bill and it took a while for them to credit my account properly. The people on the phone seem to want to help but they just can't seem to get the things done that the customers need. We experienced problems with phone line connections, charges for services we didn't ask for, and just couldn't get them to do anything right. If you want to spend all of your time on the phone with Cox rather than focusing on your business, give Cox a try. I would not recommend them for business phone line ---- too many headaches. read more

Beware of engaging with COX Business for your business internet needs!!! COX Business shoved a contract in my face after installing their service and asked me to sign it without allowing time to review the details of the contract. There is a clause in the contract that states by signing the contract you are subscribed to their service for three years. If you attempt to cancel the contract for any reason you will be charged for all of the remaining service fees until the end of the three year period. They DO NOT inform you of this clause until you attempt to cancel the service and they request payment of thousands of dollars. This is a totally unethical business practice and I am going to do everything possible to blacklist COX Business from conducting this unethical b business practice. DO NOT USE COX BUSINESS SERVICES!!!!! read more

Tried to cancel lan line spent 20 minutes on phone. Got different answer every time. Still could not cancel. DO NOT USE

I don't know how their practices are legal. Rates are all introductory and not clear what they go up to after 2 years. I'm paying $500 a month for internet but can't change it outside of the auto renewing contract. You have to give them a 30 day notice to not renew. read more

Horrific spotty service and absolutely no support or credits for horrific bandwidth. If you're stuck where you can only get cox....MOVE. Can't wait until starling and amazons Project Kuiper gives us an option to dump these geo monopolies!!!! read more

Been a happy residential customer. Business side is ridiculous. I am in the process of trying to open a new business account for my dad's restaurant as their old provider abruptly deactivated their phone line for which the credit card processor runs on. My dad submitted a new business service agreement 9 days ago, stressing the urgency of getting the service ASAP to restore his credit card machine that is critical for his business. The sales rep, Steven McKnight, who was initially nice does NOT answer calls, text msgs, emails. So I tried calling the business office to see if we can resume our process with another staff and they are telling us no, Steven is the one that initiated the process so we need to finish with him. Yea, but his irresponsible rep does NOT get back to us at all. I am escalating it to their management because a sales rep who doesn't want business is a liability to the company. read more

COX is THE WORST cable service EVER. My monthly bill is $313 for phone, internet and basic TV Chanels. My sister has the SAME EXACT service for $110 less a month. I called 4 times and I'm given the run around, not only that, the last guy was so rude. He was playing games with me, when I gave him my sisters name and address to check on what she has and match it. He won't transfer me up his manager and at the end I asks him again if he can do anything to reduce it, he answered me with a question. He won't answer. These people are worse than care sales people. Way worse read more

I called on Monday January 13th 2025 to have my business services move to our new address two weeks later I call again to find out WTF was going on with this request they tell me that my contact is on VACATION WTF so I miss a teams meeting about a machine sale we are pursuing and its starting to get close to a month without my business services so I called AT&T and now have all my services through them. I spent over 170K over 24 years for my home and business for TV Internet and phone when I called wondering why it was taking so long I got rude and down right mean response mainly from the men that answered my calls read more

Waited several hours for a technician to arrive to fix my Internet. I was told, via customer service chat, that my appointment had been marked as completed in their system. 100% impossible since no one ever showed up to my residence. I CANNOT wait until Google Fiber is available in our area. This monopoly needs to stop. read more

I returned all equipment Jan. 2022 they kept charging me to the tune of $969.95 after I gave them back the equipment. They had creditors threatening to destroy my credit if I did not pay after shutting off services. Telling me lies that the bill was before I shut off my services. I figured out after 4 months of being abused by debt collectors from India & Cox denying they have debt collectors from India, there own inside debt collectors. Around July they admitted they got all the equipment back. Now they are claiming I didn't get my money back even though they received equipment because they claim I did not request to shut off Cox. Shiesters read more

We tried to contact cox communications to help Us reduce our cable bill. They wouldn't work with us. We went to google fiber. They were amazing. We saved 60% on our cable bill. Who couldn't use an extra 60% savings. We tried to give you a chance to help us cox and you refused. I hope everyone in our community sees the notice up on the community board about google fiber willing to work with us. I hope everyone switches to a better customer service. And significantly lower bills. Bye bye cox. Good riddance. Wish I had done this sooner. Please look for companies that really value your business. Clearly COX does NOT!!!!!!!! No one should endure the uncaring and disrespectful attitude from this company. read more

A disaster of a company and as ISP (internet service provider) they have monopolized certain geographic areas with a complete confusing system of billing! What a joke when the company's Retail has a different billing/history view page than the Consumer and they're both different from what the corporate sees! I'm baffled by lack of cohesion in the billing for a company that touts the best in business communication. This explains the overall 1 star rating and I'm sure it would be NEGATIVE if there was an option for it. Cox wasn't good 20 years ago and it's even worse now. read more

Cox has interrupted our tv and internet service practically every day for the last few weeks. They left us without service 3 days last week and this week I work from home and this is unacceptable horrible service read more

Pathetic liars, incompetent billing, over priced for garbage service, so called loyalty department what a joke, rudest people ever, they know nothing about customer service, seriously absolutely disgusting!! read more

High prices, horrible service customer service and service gets interrupted continuously. Do not use Cox Communications..

After years of dealing with horrible service, over priced bills, incompetent billing department in general, rude people on the phone, I have had it with this worthless company, stop wasting your money with them, they are a joke, they lie and tell you one thing, then the bill shows up differently, you have to spend over an hour on the phone dealing with more incompetence, just a flat out joke cox communications is!!!!! Bye!!!!! read more

COX SUCKS! My internet wasn't working and they couldn't figure it out so they said they would send someone out. They told me if it was something simple there would be no charge. Well the guy came out found my USB had come loose and charged us $130 to plug it back in! Cox is the biggest ripoff known to man. They know that there is no other company that serves Laguna Hills so they stick it to you anyway they can! We pay $430 a month just for phone and internet already now it will be $560 because they LIED THRU THEIR TEETH AND CHARGED US $130 TO PLUG IN MY USB! IF THERE IS ANYWAY YOU CAN AVOID COX DO IT! THEY ARE A BIG FAT RIPOFF AND THE INTERNET ISN'T VERY GOOD EITHER! IT IS ALWAYS CUTTING IN AND OUT, GOING SLOW! COX SUCKS! read more

If I could give them one *I would their customer service is horrible the phone wait times are very lengthy and they are overpriced you can stream for better with other services forget using them as your Internet and or cable provider. read more

I just had an appointment to have a Cox technician come and replace my contour box. Usually they call 15 minutes before they arrive but I didn't get a call nor did the scheduled technician go to the front door of the building where he would see that all he had to do was press a code and it would ring my phone but they didn't. So I'll I can figure out is that the tech knew my building and that it's where we all have HIV that live here. All I would like is to have a representative from Cox to call and apologize or at least give me some kind of lame A excuse. Cox you need to Vet your people better and yes your contractors too. read more

Bait and switch. Given a 24 month promotion that was a few dollars more than the available 12 month promotion but after 12 months it still expired and the rate was increased. No record of the discussion other than the work order for a 12 month promotion. Blatantly lied to with no recourse other than to go to even worse ATT DSL. read more

Cox provides me spotty business internet for $600 per month. Unfortunately, they are the only high speed provided in my area. I can't find anything to recommend About Cox. Terrible customer service, terrible tech support, overall a terrible communications company. read more

I would say worst service however I can't get any service. I had an install yesterday and I told the installer where to run the cable. I came home to find my brand new home riddled with nail holes in my smooth stucco finish. They ran the cable in front of a water pipe instead behind it creating a tripping place for anyone walking around my home. The walls which were freshly painted are all marked up with dirty hand prints and ladder marks on the walls. The cable they used look old as it was discolored. I call and spoke with 5 different people from COX about my problem and no one had any power to resolve my issues. Today I once again tried to get a supervisor on the line and over to my home and ...you guessed it no one from Cox has reached out to me. As I write this I'm on hold trying to get them out to remove all their equipment and cabling. Cox is the wrong company for service. I'm going to Direct TV. Unbelievable this company can stay in business. read more

Horrible. Avoid at all costs. I live in foothill ranch and apparently no other company services this area so we are forced to use Cox. Maybe that's why they don't care. But the internet will go out at least 4-5 times every single day (not an exaggeration). Very bad news now that a lot of people are working from home. And to get to customer support for help? Forget it. We have community groups on Facebook with these same complaints about Cox read more

Garbage company. Worst company I have ever done business with in my entire life, and that's saying something. They know they have a monopoly in the city and their business practices show it. Some of the employees are nice enough but generally speaking if you aren't buying or upgrading something from them they really go out of their way to be rude and condescending, which is especially frustrating when it's clear they have absolutely no idea what they are talking about. Pay them the $100 for fast internet if you must since they're the only high speed option in town and do yourself a favor and switch to streaming services for tv. Or, if you don't need super fast internet go with Verizon 5g wireless home. About half the cost but you'll cap out at maybe 40 Mbps, which is actually probably good enough for most people. I was paying these crooks almost $350 a month for tv and internet and couldn't be happier to cut that in half for much better content with actual businesses that know how to, umm, do business. read more