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    CoverPro

    3.4 (65 reviews)
    Open 8:30 am - 4:00 pm

    Services - CoverPro

    Pool installation

    Pool remodeling

    Pool repair

    CoverPro Photos

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    Reviews With Photos

    Molly C.

    We installed a pool cover in 2019 with cover pro. 18K on the cover. We built this pool and they were hired by my pool builders to install this cover. The tracks kept falling out from under the coping. Mostly at the corners. Near the vault and near the steps and baja shelf. We called them out and thank goodness we were under warranty at the time. I think they came out 3 times during the first year. Covid, fires, we didn't really use the pool that much for a couple years. One day there was water seeping over the cover and I called to ask them to come out and RE FIX small plastic anchors that hold the rails up (I found them on my baja shelf) The not so friendly woman I spoke to said I was out of warranty. I said that Coverpro has been out here 3 times already fixing this and it hasn't been ultimately fixed if it keeps falling out. She said 200 for the first hour and 100 for the next and subsequent hours to come have a look and fix it with a 30 DAY GUARANTEE. She also said we are 5 weeks out in appointments. I said, perhaps had they discovered a better way of fixing railings since they installed my railings? She said I needed to make an appointment to get my answers. lol. Really? I asked to speak to a technician and she said I could talk to one at my appointment. I mentioned that I wasn't really getting the answers I was hoping for and what does she think I should do about my problem other than pay 200 to talk to someone.. she just kept asking if I wanted to make an appointment. Honestly, this is the worst customer service I have ever experienced. No compassion. It sure is a bummer when you're asking for help and a business that took 18K for a cover hires someone for CUSTOMER SERVICE/ANSWERING PHONES can seem easily frustrated and the opposite of helpful. Well folks, it's not rocket science. It's a tiny anchor and cement. I watched them install AND FIX this problem again and again. Upon further inspection I found out why they are falling out. The holes on the end near the baja shelf and the steps are shorter than the other holes. The reason why is probably because there is less clearance to get a drill in there. I got a plastic bin to clear the water under the drill site, sat in my pool and drilled a bigger hole, added some waterproof construction adhesive in the hole, new anchors and put it back together. Waited 24 hours for cure time and I fixed it. I'm a 55 year old woman. Don't wait for inferior service. I should have made a you tube video so you don't have to pay a company like Coverpro to come and perform inferior workmanship on any aspect of your home. JUNK WORKMANSHIP. The holes were half the size of the anchors. It was never going to hold and they make money every time they come out to just talk to you about it. They came out 3 times to fix this. Seriously?? Subpar customer service and inferior repair service. I think the best time you'll enjoy your cover will be right after they install it and take your money. I really doubt any cover they install will hold up. Good luck.

    Broken rope 2nd time

    I don't really do this to company's but I can't believe these people are even in busines. I have a pool cover that is less than a year old I have had 5 repairs done to and one of them was big of changing rope on whole system for 2nd time. I even got a call from Bruce one of owners saying he will show at my house for a repair that didn't happen what a surprise a owner that cant even see the crap work his company does. well here I am again with mounting screws on railing coming out of concrete for the 4th time looks like I will just fix it the correct way. please do yourself a favor and get a different company to do your cover nobody cares about you at cover pro.

    Track is damaged and cover will not close. This is how this company does business.
    Dave S.

    Horrible pool cover. I spent lots of money $$$$ on this automatic pool cover with stainless steel cable system. However, the installed the sharp bolts on the underside of cover vault pool coping and quickly tore the brand new cover. CoverPro company said it was not covered under warranty and best they could do is file down the sharp edges on the bolts and patch up about 10 holes! Fast forward a few months and cover was becoming stuck/pinched in tracks. Their solution was to file down the aluminum track where pool cover was getting stuck. Finally after many months later, coverpros came out to replace the tracks on both sides. They were there for the whole day and had to abandon the warranty work due to one of the tracks not coming out. Now the pool has no power and pool cover is broken and non operational. CoverPro said they are all booked up and cannot come back out until 5 days later. Really!? What company conducts business like this? I would definitely go with another company next time.

    you can see where it came off the tracks

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    7 years ago

    If you want to get a lein notice before you get a bill it's a great company to work with.

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    6 years ago

    The technician did a great job in maintaining and cleaning my system and clearly explained what he found and did. A great job.

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    Page 1 of 2

    Ask the Community - CoverPro

    Review Highlights - CoverPro

    I have owned a cover pro covered pool for 20 years and have experienced only constant improvement in their service.

    Mentioned in 8 reviews

    Read more highlights

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    We hired Way To Go Builders to do a backyard and pool remodel -- new pavers, pool resurfacing with…read moremini-pebble, new coping and tile, a curved stucco seat wall to hide our pool shed, pathway makeover with stepping stones and turf, and landscape lighting throughout. Couldn't be happier with how it turned out. Our project manager Tamir was exceptional -- responsive, organized, and clearly invested in the quality of the work. He kept the job moving at a surprisingly fast pace and promptly resolved issues as they arose. Pricing was competitive -- we got multiple estimates and Way To Go came in reasonable without cutting corners. You can see it in the finish quality: the stonework is clean, the tile on the curved bench is precise, and the side yard pathway turned out better than we imagined. Our pool cleaner gave high praise on the resurfacing work when he arrived for the first cleaning! Highly recommend for anyone looking to transform their outdoor space -- quality work, fair pricing, and a timeline that'll surprise you.

    I recently had my pool remodeled by Way To Go Builders and worked mainly with the project manager…read moreTamir. Overall it was a really good experience and the process went smoothly. The remodel included changing the old plaster to mini pebble, installing new tile, adding a new LED pool light, and doing the deco seal around the pool. The finish came out great and it completely refreshed the look of the pool. Once all the materials were ordered and ready, the actual work was completed in about a week, which I was really happy about. Tamir kept everything organized and the crew stayed on schedule. I also appreciated that he was able to accommodate a couple of last-minute additions I requested during the project and made sure everything was taken care of. The crew did solid work and the pool looks great now. I'm happy with how everything turned out and would recommend Way To Go Builders if you're planning a pool remodel.

    CoverPro - poolservice - Updated May 2026

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