This is a first-rate company! From our initial discussions about installing a new pool cover to the technician who measured its dimensions to the salesperson who helped save us dollars to meeting the promised delivery date to two attentive, efficient installers, all were professional, courteous, and totally customer oriented. Prior to this new cover, we had occasional problems with a previous cover (it lasted approximately 7 years, which they quickly responded at minimum cost and hassle. Great people, great company. read more

So I changed my review from 1 to 3 stars. What happened next, I say is good customer service! So, turns out the owner did come out to check the cover and motor... but instead of looking at the pool motor, he checked the cover motor, which was completely operational. He was going to order us a new cover, freshly cut and replace it but did not address the broken slate nor did he say he would revisit for a look at the pool motor. Since this has been going on for a month, my darling decided to instead make an offer that was satisfactory to his needs. We would fix the slate and the motor and deduct a grand from the remaining balance. They agreed and we'll be okay with the little bunch in the cover and have a little discount in replacing the slate pieces, that could potentially be a hazard, if one of them broke(and inevitably, they will one day, NOW...) So, if John is happy, so am I. I really think they should have insisted on looking anyway and at least asked the technician who came out if he changed anything in the back of the pool in our motor area. At least we would know what to look at!! Our pool man is on it now, though. We probably won't use or recommend this company, but if you've read this far, you should also know that Cover Star is the installation company and Cover Pro is the manufacturer. I just don't like headaches. Do you? AND THIS HAS CERTAINLY BEEN ONE!! But now it's OVER!!!!!!!!! read more

Update from Install. Cover opening and closing works perfectly since new cover was installed. Better than original installer. They guys are real professionals. Highly recommended!! read more

Our CoverPro pool cover was installed about three years ago and we've been impressed with their service if something goes wrong, which doesn't happen often. But rodents ate through some of the ropes operating the cover, making it impossible to open or close the cover. Once appointment was made with the office, we received emails to confirm the appointment, and to notify us that technician was on the way. The technician who arrived today, Justin, was professional and very knowledgeable; he worked efficiently to get our cover working again. He explained exactly how the problem was created and made suggestions to reduce maintenance problems in the future. read more

Completely satisfied with the service and customer service! This is an excellent company to work with. I am soo happy with my investment!

I'm a Swimming pool contractor and have been using cover pro for 4 years,about 15 projects and never ever had issues with them...As a contractor I'll try to hire the best in the market to get the job done. read more

We are very happy with the service we have received from CoverPro. Nick and Justin were able to quickly repair our pool cover and get it running again in less than 30 minutes. They were professional and knowledgeable; we thoroughly recommend CoverPro. read more

We are totally happy with everything CoverPro does. For over ten years the team has helped keep our pool cover working properly and has responded to our needs quickly and efficiently. I wish every business was as customer friendly! read more

%110 percent satisfied with customer service from CoverPro. I feel they really care about my family's safety and satisfaction and are quick to address if I have any concerns. They provide quality products and have very knowledgable technicians proven on each visit and installation. I would not bother looking any further for all your safety pool cover needs! Thank you CoverPro! -A happy swimming customer read more

Update. The company did come out to patch the cover, so I am giving them 4 stars for responding to my negative review.

Our pool cover from COVER PRO - saved our pool during the recent fires! Thank you!!!

It's now been one year with the automatic cover and it has continued to work flawlessly. It has proven to be an excellent investment. read more

Randall came out to clean and service our pool cover. He did an AMAZING job!!! It looks brand new. I highly recommend getting this done and Randall!! He's your guy! And, he's super nice. read more

I had a cover replacement that needed some warranty repair work. They quickly honored their warranty, sending out their technician "Cory" who went above and beyond to find, explain, correct and complete what was needed. read more

Thanks so much for the service to our pool cover, Tanner was great. We called and Tanner was out in 2 days. He lubricated the motor , realigned the tracks and cleaned out the well.I told him to just leave the debris he removed from the well on the deck, as the gardener was coming and would pick it up, but he said he didn't like leaving a mess so went and got the yard waste trash can and cleaned the whole deck. Great Service!! read more

We have been totally unable to schedule a repair appointment. In the past they were good, but the customer service has gotten extremely bad.

Better than 3 other local pool cover services I have used, and at more moderate prices.

We bought our house last year and it already had a pool cover. We used another company that was recommended by the former owner for the yearly service. That company turned out to be very disappointing both in field performance and office customer service. I found CoverPro through a referral from the manufacturer when we needed some additional repairs to the system. What a difference! CoverPro turned out to be professional, courteous and highly efficient. read more

Our pool cover problem was handled with expediency and professionalism. The two men who came to change over the Pool Cover were very pleasant to deal with very knowledgeable about questions I had to ask. The office personnel that I dealt with over the phone we're also incredibly professional and very helpful and got the pool cover changed in record time thank you to all of them especially Frankie and Matt and Jay and the two techs Dave and Kevin read more

A year ago we had a cover pro pool cover installed. Our pool is diving board deep, large and gets very little sun. Our back yard is all pool, creating a hazard for our pets and small children. We are surrounded by huge oak trees! The pool was always a mess, and freezing! The cover was installed in a day, as well as the bench which covers the mechanicals, stunning! The bench also created additional seating! Matt at cover pro promised the pool would be warmer if we chose a dark cooler. The temp of the pool averages 90 degrees, warmer than we ever expected! We have used the pool more this summer than we have in 6 years, it's always clean, never needs additional water and our weekly pool service cost has dropped to more than half! As it needs far less chemicals! Could not be happier with the end result! Don't fence your pool, cover it! You'll be glad you did! A worthy investment in your home! read more

CoverPro - Fabulous cover, you can walk on it! My two little dogs live to wrestle on it! Our tiny back yard now has more useable space! - Pool & Hot Tub Service Near Me - Ventura, California

We are on our second cover. A couple of weeks into fall every year the track has become clogged & our pool man can't open the cover. When I try to schedule a service call, it takes two months (at $455!). I truly regret having allowed myself to be talked into the second cover. read more

Coverpro installed our pool cover on our new pool seven years ago and it has been amazing. It saves on heating costs and keeps the pool safe for children and dogs. This is very helpful since we have a blind dog! Coverpro stands by their product and they replaced a cover when the there was an issue with the color. They are very friendly to work with and are prompt in their correspondence and yearly maintenance of the cover. I would completely recommend them to any one installing a cover, with no reservations whatsoever. read more

CoverPro replaced the old existing cover on my pool and impressed me with their expertise & professionalism. The lead installer Luke answered every question I had & put up with me hovering around as they pulled the old one out & installed the new cover system. The cover works perfectly & the area clean up was flawless. The installers took time to instruct me & show me where the breakers are & walked on the cover to show me how safe it is. Very happy customer read more

Love this company! They have the nicest girls in the office and they truly make you feel like you are their top priority. I would recommend them to anyone who wants quick and professional service. read more

This company used to be good company but too busy now, unable to provide service calls in timely manner nor provide techs that can fix the cover properly. Rude and unresponsive customer service and total lack of follow up. We have a coverpro pool cover installed 8 years ago and every 2 years they had to replace the cover due to flaws in the material. They did this under warranty but still had labor costs so we continued to use them. Then about a year ago, started having problems with the cover opening and closing askew. They did multiple service calls, never fixed the problem and eventually the cover developed holes in it due to this issue. They then sold us a new cover (no longer under warranty) and parts! It took almost 2 months for them to get the new cover on and now we have had already had 1 service call and still not working properly! Today called again and told they have a "back log" of calls and can't get to us. This is the same story we have been told for months and months now. Do not use this company, they are not adequately staffed with knowledgeable people to service their products. read more