I have ALWAYS used Aqua Leisure to fix my pool equipment. When I recently moved back into our Malibu house I found out I needed to replace our pool heater.
My pool man suggested I use his guy who I never heard of before so I called Aqua Leisure, because I trusted them. They are the only company I trusted and used.
Fast forward to a brand new $3,500 pool heater. After installation Jay the owner and his helper fired it up only to tell me it won't work because the gas pipe is not feeding
the heater enough gas. They have to put in a little larger gas pipe.
So I obviously have no choice but to have them do the work. I alway thought that it was company policy to make sure a new piece of equipment worked before handing the
customer a bill, but like a fool I paid them and they told me they would come back to replace the gas pipe. They didn't tell me they were going to charge me more money.
WHAT EVER HAPPENED TO A PRICE INCLUDING WHATEVER IT TAKES to get a new expensive piece
of equipment to work, but no, I received another bill for $439. When I called outraged because I didn't even get an itemized summery. I was sent a new bill. $200 for the materials
and an additional $239 for 2 guys to install it. I didn't ask for 2 guys that's a new thing. What a waste of my money.
in the past there was only 1 guy, the owner. Now I get a second guy who every time they come over doesn't FIX the problem but makes more
calls necessary. The first time my water heater was off the new guy told me they didn't touch anything. Really??? then how did you put in a new gas line? Now it seems
every time they come over, they do something to the gas line and my water heater turns off. I called the Gas company the first time because I was told it wasn't them. RIGHT.
Yesterday I was showing my House Sitter how to use the newly FIXED equipment only to discover there is now a "SERVICE EQUIPMENT" red light on. Water leaking out
of all the new pipes, no power for the jets or blower, in the spa and there isn't even enough power for the waterfall, PLUS my water heater for the house was off again.
They were at my house Thursday, Installing the spa buttons, didn't bother to tell me they were leaving so that I could make sure everything was working while they were
still at the house. Quite frankly I no longer trust things will be working, because they don't check to make sure everything works before they take off. Even the Spa Lights are mis labeled in the control panel. They turn on the Pool light :(
I left 3 very frustrated messages telling them I will not pay any of the bills until everything WORKS. And I also mentioned that Sean has no idea how to fix thing Since he comes
over nothing is ever fixed.. Imagine how inept he is ,when this is the second time the pipes were not sealed properly, and they leak. That must be so elementary in the repair
classes. Learn how to seal the equipment so it doesn't leak, duh....... I should have listened to my pool man when he told me he no longer
calls them to service equipment. Who Knew. read more