Review for Couture Nail Salon in Monroe: -Long review but definitely worth the read!!! I recently had the unfortunate experience of visiting Couture Nail Salon in Monroe for a pedicure service with shellac polish. To say that I was unhappy with my visit would be an understatement. From the moment I sat down, it was clear that something was terribly wrong. The lady who attended to me was visibly sick and clearly not feeling well. Her nose was dripping with snot, and she had a persistent cough. What made matters worse was that she made no effort to cover her mouth when coughing, exposing everyone around her to her germs. It was unsettling to witness someone so contagious and unwell being allowed to work in such close proximity to customers. She also continuously had to get up and take breaks to eat cough drops, blow her nose and have coughing fits causing my appointment to take twice as long with no regard for my time. To make matters even more disappointing, the nail technician completely disregarded my requests. I specifically asked for my toenails to be cut just a tiny bit due to my tendency to develop ingrown toenails. However, when I glanced down, I was horrified to see that my nails had been cut down to the nail bed. Not only were they painfully short, but the shape was completely uneven and diagonal. It was evident that no care or attention had been given to achieving the square shape I had worked hard to maintain over several months. As if the disastrous nail trimming wasn't enough, the application of the shellac polish was equally abysmal. It looked as though a toddler had painted my nails. The polish extended beyond the borders of my toenails, smearing onto my cuticles. I have never seen such a sloppy and amateurish paint job in my life. At that moment, I knew there was no salvaging the appointment, and I honestly didn't want to endure any more of the experience. To add insult to injury, the appointment took over an hour just for basic cuticle work and polish. I politely informed the technician that I couldn't stay for the remainder of the appointment and that I would need to leave after the polish had cured. I want to emphasize that I did not receive the full pedicure service, including the wax, towels, massage, and scrub. It was only the botched cuticle work and embarrassingly bad polish. Despite this, the lady had the audacity to charge me $50 for just the polish and cuticle work. I expressed my dissatisfaction and explained that I shouldn't be charged for the entire service when I didn't receive everything promised. However, the manager sided with the technician, insisting that she had still spent time on my nails. I tried to convey the magnitude of my disappointment, but the employees showed no sympathy whatsoever. After some negotiation, I reluctantly agreed to pay $24, but even that felt unjust given the circumstances. The technician's illness, the excruciating pain caused by my excessively short nails, and the fact that my polish was beyond embarrassing all warranted a full refund in my opinion. The manager's attitude throughout the ordeal was demeaning and disrespectful, further adding to my distress. Feeling astonished by the lack of customer service, I left the salon, only to realize the true extent of the damage on my nails during the drive home. I couldn't help but feel that I shouldn't have paid anything for such an awful experience. In an attempt to address the situation more calmly, I called the salon after leaving and requested to speak with the manager once again, hoping for a refund. To my dismay, she hung up on me. I called back, but they promptly hung up as soon as they recognized my voice. In conclusion, I strongly advise against visiting Couture Nail Salon. The disrespectful treatment of customers, the unethical practice of forcing sick employees to work, and the atrocious nail work that causes pain and suffering are all reasons to avoid this establishment. Save yourself the frustration and disappointment by seeking a more professional read more

I love all of the ladies here! They never fail to impress me! There is one in particular (her name escapes me) that is the queen of shaping! I have been coming here for almost a year now and have never had a bad shellac manicure! I have only had a few pedicures here and they have been great too! I'm not as picky about pedicures though. They may not always have the warmest welcome, but they definitely have the talent to make up for it! read more

Been going to Cathy and Mike's place since they opened. Then I moved to a place up north (Marysville) because the location is close to where I work, and had not been to their shop in Monroe for over a year. Long story short, good nails, are just good nails...I have learned my lesson and am willing to now drive any distance to get the look and quality that Cathy and Mike deliver each and everytime! read more

Came back for Couture pedicure and manicure today. I tried pedicure with Rose and she did a great job, very friendly and professional. Michelle did my manicure and she is excellent as always. This nail salon is definitely my favorite place and I will keep coming back. Keep it up, girls ! read more

This is the only salon I will go to anymore. They are so wonderful and do such an amazing job. It is well worth every penny you pay. Ann is fabulous! She makes sure every customer feels valued and appreciated. It's very nice. read more

The new owners of this salon are super sweet and trying so hard to do it right, for this I give 5*. It's slightly fancier than your typical nail salon, with the presentation they offer for the pedicures. read more

Beautiful job, white tip acrylics. Very gentle, and very polite. I don't get my nails done often, so them being patient with me was definitely a plus! read more

Nicest experience that I've ever had. Friendly, professional, beautiful and consistent. Highly recommended and definitely will be back. A++ read more

I loved my experience. It was such a nice enviornment. Relaxing hot stone massage. Complimentary beverage. It felt so nice. Thanks! Erin read more