I got no further than a phone call with this company. When the young lady answered the background noise from a radio/tv was very distracting. I asked about renting a car and she gave me the "do you have full coverage insurance " question FIRST! Followed by are you over 25. I guess prior to them renting a car they have to qualify if I'm the type of person that want to rent to. I thought being new to town and seeing a local spot I'd give them a try...NOPE ....I'm kinda glad I only made to a phone couldn't image what renting from them would've have been like!!! I guess I'll stick with national chains read more

Great service, Needed a car due to mine breaking down and they went above an beyond to help me get a rental. Awesome staff as well. Amazing values. And service was amazing read more

Beware of deposit refund charges. Unless you intend on vacuuming the car, prior to returning, be prepared to forfeit part of deposit. We forgot to remove two water bottles from the door and they were going to charge for that also. I have rented many cars and have never had part of my cleaning deposit keep in the past. In addition, I probably wouldn't have rented from them had I read the unprofessional responses to some reviews. "Jeff H" should start by saying "we are truly sorry your experience" and hash out the details offline. Very sad that you are calling your patrons out on this platform...not a good look on your part. read more

First, I would like to say that courtesy is the best rental place in Merced. The staff is friendly. The service is great. The owner and his entire staff are great! I've been renting from them for over 2 years. Even when a car I rented was damaged, They were helpful, kind, considerate, and understanding. This made me feel they valued me as a customer. Thank you Courtesy see ya'll when I need another rental. Rhonda read more

We had to use Courtesy in an emergency, and boy do I regret it. When my auto insurance failed to pay them in a "timely" manner for a collision, they sent harassing letters to me and my partner. There is no "courtesy" about this place, and the owner is a smug piece of work. They made a bad situation even worse with their attitude. Don't take a chance...go elsewhere! read more

Excellent customer service. I worked with LAURA and she was so polite and nice to work with. Definitely knows her business. Laura went out her way to help with our dilemma. Thank you so much read more

I washed and vacuumed their car when I returned it and it was cleaner than when I took it well they came in and showed me some dirt and called it ashes and charged me my $200 deposit , they scam you out of your deposits . I haven't read the reviews but I'll bet when I do there's going to be more people with the same scam pulled on them . The cars stereo had blown out speakers . $200.00 that I didn't have was basically stolen from me . Now I'm going 2 weeks of top Ramon noodles and peanut butter. Their name is a joke and has nothing to do with how they treat renters. read more

Lindsey is rude and overbearing from the jump she is pretty much there to harass you for payment or run your paper work. She is not knowledgeable about car insurance coverage and absolutely offers no help she is there to collect. To avoid any issues and confusion just go anywhere but this place. read more

Had last minute need for a rental vehicle. Called Courtesy rental car and was pleasantly surprised at the friendliness of the young lady that answered the phone plus her willingness to help me. It was a good experience at a time that I really needed some positivity. read more

Do not rent from Courtesy. They over charge! Bad experience!! Needed a quick rental for family emergency. They charged extra days because they were closed on Saturday. I check other rentals after the fact, they were open until 12:00 on that Saturday (4th of July weekend) The 4th was on Monday. Had to pay 2 extra days. Not good business!! I was distraught and was not thinking clearly. Do Not Use Courtesy!!! read more

It was hard to find a 12+ passenger van, especially around the Central Valley. I'm so glad that Courtesy in Merced had it and had a good deal for it. Service was great and very professional. read more

If I could give no stars, I definitely would. So, I rented a car for a week from here. Turns out I didn't need it and I called to let them know I'd be returning it. First red flag was they said they had a glitch in their system and got the miles wrong. Then they brought up that they had a gps in the car and knew I wasn't driving it like are you sitting there watching me? When I'm fact I was driving. Then they tell me they will call me back and instead they come and take the car from where I was at. I call to get it sorted and find out they are taking my 300 dollar deposit upon assumption I wasn't driving the vehicle as well as charging me over a hundred dollars to fill up the tank when it was halfway full and another charge of 60 dollars for them to come out and get the car. But mind you when I called the person I spoke to said "oh I forgot they took it" unprofessional and no communication. I payed for a week and they just come and take the car 2 days in when I was making plans to return it with them. I had no chance to fill the tank. 500 dollars they took and left me with 18 dollars for assuming someone else drove my vehicle. Will be letting everyone I know who rent cars not to come to this place. read more

These people have ALWAYS come through for us, even when the Lot was nearly empty! It's been a pleasure dealing with y'all!!! As a Merry Christmas gift to ourselves, we've Finally leased a vehicle and are kinda sad we won't be seeing you anymore. Thank you, and Happy Holidays to you & yours read more

The car I rented felt like it was going to break down. I will never rent from this place again.

I tried to support our local business and used Courtesy rather than Budget to rent a truck. PIck up time needs to be changed because someone else rented that truck. When we returned, they said we make a tiny dent and asked for $75. Make sure you take photos when you have the walk through and spot every little thing. read more

If all places. Took a lesson from this company. There would be happier customer's. Very good polite people very professional and friendly. Prices are very good. And the truck I rented was very clean and modern. This is a place that deserves more business. You can't go wrong. Thanks to all the people who made it a great experience. read more

Zero they tried charging me 525 for 3 days not including the deposit. Scumbag ass place

$50 saturday return? What a BS policy. I don't care what excuses your staff may tell me, but charging me for bringing in a rental on a Saturday is an outrageous policy. You are open for business, so why should I be penalized for returning a car early? It is just not good business and I am pretty sure I am not the only one who has voiced their distaste of this policy. I don't care if other rental companies don't allow saturday returns, I don't care if it is hard for your company to get detailers on a Saturday. Those are other places. These are all just be a poor excuses to somehow justify charging people extra $. If you don't want to deal with saturday returns, then close the office on saturdays. You business is making money giving rental car services otherwise on saturdays, why would returning car be any damn different? Saturday returns should be a part of normal business costs and a part of the charges I incur for my rental. The rate they charged me was $100+ more per week than other local car rental companies, and this was supposedly with a discount because my car was being worked on with a local shop. Also, the car I rented didn't have the windshield wiper fluid filled at all. If your company is going to charge all of these exuberant charges, then maybe they should make sure the cars & fluids are properly maintained. I try my best to support local businesses, but after the amount of $ I was charge at this place, I suggest that you go somewhere else with your money, if possible. read more

They charged me a cleaning fee for taking out a few water bottles! WTH next time I'll take my business to a chain business and not the local business. read more

As a person who depend on her parent to rent a vehicle because Ive been lied and told to that youll have to be 25 to rent , this place couldnt be any more helpful than it is . Very great at price and breaks down every charge etc , and me being under 25 there is a underage fee also a deposit that you do get back. read more

Jeff and his team are courteous, accommodating, helpful, knowledgeable and easy to work with. I look forward to using them again on my next trip! read more

Whenever my vehicle has to go into the shop or if I need to rent a vehicle for any reason, this is and always will be my "go to" rental facility! The staff is incredibly nice and always easy to work with. read more

Great customer service, paperwork fast and ready. They gave me a ride to pick up the rental. Also a ride back home after returning the rental. read more

Awesome employees! They helped me so much! I had to take my ford to the shop and needed a rental asap. I originally was supposed to have a rental for 5 days but I had to extend it for 15 days and they were understanding. Never had a problem with the car! Plus side, they accept Apple Pay! I would recommend them! read more

We had no issues with the vehicle we rented, had more of an issue with staff. Needed a 12 passenger van, booked it enough time in advance an secured it with a deposit. However when we showed up to pick it up staff acted like they didn't know about it and began scrambling calling people to return the van. We had to wait an hour an a half to get the vehicle which delayed us and caused us to miss some reservations. And then a day prior I received multiple calls regarding returning the vehicle before the return date. read more

Great, friendly service. Vehicle clean and ready to go. They pick up the phone live! Not usually these days Thanks Courtesy.

SCAM. SCAM SCAM SCAM. SCAM !!!!Courtesy Charges $50 to Return a vehicle on Saturday!!!!!!! That's more than a daily rental cost. Of course that only if they're open on Saturday, which they aren't if they rent all they're vehicles out by Friday. If you rent a vehicle earlier in the week, like a Thursday and want it for 2 days,(48 hours) You either have to turn it in Friday by 5, short your 48 hours, pay $50 !!!!! On Saturday, so you've paid an enormous fee for a 2 day rental , or pay till Monday. Any way it's called SCAM !!!!!!!!! read more

We rented a Nissan Armanda this weekend! It was an amazing vehicle and the staff was great! We will definitely rent from Courtesy again!

Professional service..KILLER RATE on the truck i rented :-) I like that they are available on Saturday Service is always great thank you Jeff read more

Jeff and his staff are the best at getting you into a rental and giving you the best rate for your dollar whit In-town specials ,daily and weekly specials to fit your need. I no longer go to Enterprise anymore and I was a member due to the lack of customer service. Iv'e been going to Courtesy for 3 yrs now and will continue to get my cars from them. Always great service....Tell'em Lewis sent ya... read more

Courtesy Rent A Car - I won a trip jus for giving a review on yelp,thanks Jeff,Mellissa,Sim...your the best - Truck Rental Near Me - Merced, California

Great experience here, no hassle rental! Still accepts cash or debit card. (With a deposit). They will even give you a ride when you return your rental! Friendly staff will have you in and out on the road in no time. Prices are good too, ask for their specials. Sometimes they have a good weekend deal. read more

Veronica, Jeff, the staff working here have exceeded my expectations when it came to providing me with a vehicle. Not only was it last minute, but with the wild card aspect being a holiday weekend, with my car in the shop, it made commuting to work INCREDIBLY less stressful. The staff were completely empathetic and were able to make my traveling to work daily and out of town alot easier than I had hoped and prayed. I will without a doubt have them first on speed dial when I'm in need again. read more

I reserved a car from another place and they cancelled on my 15 mins before I was suppose to pick it up. I was so upset because I needed this car to go to my sisters out of town wedding. I called around to see if I could find another car and no one had any for a decent same day rental price. I called courtesy as a last effort and they were able to find me a car and at a decent price. I literally will only recommend them. They're great at answering questions -as I was a first time renter I had quite a few- and they're prices are great. The people are friendly and very good at explaining everything. They also were able to recommend a good car that will safely get me to my destination. I appreciated them and will be coming back to rent again soon. read more

Like I said, terrible customer service. I logged in to find a message telling me to change my review and then comments attacking me. I'm not the one offering a service, you are.. and acting that way is exactly how you lose business. Spread your lies to the customers that come in to your office. I have the receipts to show exactly what I was charged and I'm sorry I don't have pictures to prove what little inventory you have and how awful the cars that you do have are. Just trying to warn others, hopefully nobody makes the same mistake I did when renting from you. I know the area doesn't have too many options, but ANYTHING is better than Courtesy. Terrible name for a company that is anything but courteous. read more

Jeff and the crew are always so helpful and nice. I don't go any where to rent, just because of how they always work with you. Also when one of the rental I rented had pop a tired they drove to where I was to exchange car. I mean what rental place does that. They made me feel safe and was always checking up on me. read more

I needed a car basically last minute due to mine breaking down and needing to go into the shop. Sim was helpful, understanding, and very kind. I spoke with her over the phone a few times to sort things out and she was just awesome and helped me set things up. Paul came and picked me up at my location and was outstanding. I don't think I've seen such good customer service in a very long time. I would highly recommend Courtesy Rent a Car to anyone needing to rent one. I definitely will use them from now on! They go above and beyond that extra mile. Thank you for all your help and your kindness. Definitely grateful for that! read more

Enterprise did not have the car I reserved ready, but I walked right into your office and drove off with a rental car in less than 30 minutes. I walked into this office and was greeted by a smile by your office manager. I rented the Nissan Sentra which was delivered excellent gas mileage and had enough power going up the hills toward Los Angeles. I highly recommend this company for your rental car needs. It's locally owned and operated... I can't thank you enough for having a car ready for me on such a short notice, you really made my day. read more

We were really impressed with Courtesy's service. They offered to pick us up at the train station, which we took advantage of, and dropped us off. That alone saved us taxi service fees. And when we dropped off the car we hadn't filled the gas tank, and rather than charge us $7 a gallon for gas, they stopped at a gas station for us before leaving us at the train station. Great rates and great service! Just make sure how much mileage you are getting when reserving your car. We assumed it was unlimited miles but turned out it was only 100 mi. per day. We actually used much less than that so there was no issue, but it made me nervous. Highly recommend this car rental!!! read more

I had gone to enterprise first and they could not accommodate my request. I called around and found Courtesy. Not only were the people there very helpful, but courteous and provided me with a great car. I had to go to L.A and back and to find a good deal on a decent car was a godsend. Thank you all for helping me out! Connie read more

When I'm in town and need clean well maintained rental car, Jeff and his crew always deliver. Fast in and fast out....