I have been with this company for five years. I should have learned my lesson long ago NOT to depend on anything they say. I run out of gas, I call them, they promise to be there that day. Of course they never are! It is now day two waiting on my lp for the house. Still nothing. Courtesy is a bad name for this company. If they were courteous, they would at least call and say they weren't going to be there when they said they would! I ALWAYS pay them promptly after a delivery, but I cannot count on them at all to deliver when they say they will! They obviously don't care about the customer! Time to get a new gas company....... read more

Very economical and friendly!!I called for gas got it the same day thank you Courtesy Gas co.

Courtesy provided gas service at my home for nearly ten years. Recently their service has deteriorated and finally after arranging a regular tank fill they did not arrive nor did they call to reschedule. I can spend the money with another company that values their customers. This one does not. read more

On Jan 12, 2021 at 11:41 AM I called to inquire about getting my 100 lb propane tank filled and my account setup as I had just purchased my home on 86 Keith St. a couple of months prior. The house already had a rusty old propane tank with "Courtesy Gas" painted on it. The same day, someone from Courtesy Gas came to my house, checked my 100 lb propane tank and told me it was still over half full and that it would be several months before it needed to be refilled. On Apr 19, 2021 I received a bill for filling a propane tank as well as a late charge even though I never received any actual propane or a previous bill that I could have called to complain about. I called 904.829.2709 at 10:49 AM and after explaining the mistake made by courtesy gas I was told by the customer service rep that they would look into the problem and call me back. They never did, but I assumed they had fixed the issue. On May 17 I received and additional bill with another late charge. I called 904.829.2709 at 9:54 AM and explained once again that I am not paying for propane that I never received and I told the customer service rep to have someone come and get the tank as I would put it out in front of my house (it is still there). I also told her to close my account immediately due to incompetence and fraud by Courtesy Gas. Today, I received another bill with an additional $30 charge plus two "interest" charges of $1.77. I am done with your fraud and harassment. I demand you remove your tank from my property with 3 days of receipt of this letter or I will be selling it. I demand my "balance due" be set to zero and closed immediately. If I don't receive confirmation at my email or in my mailbox within three days, I will also file a complaint with the FTC for fraud. read more

Courtesy Gas. was a life saver!! we have been on Americagas for over 10 years on automated service to fill our Propane. its during the holidays and we have been on zero for 3 days. which means no hot water nor stove to cook. we called relentlessly where we were put on hold then connected to someone in Timbuktu that did not speak English. each time they said the schedule states they would be out the next day, which never happened!!!! I called Courtesy Gas and Debbie was able to get someone out and put in a temporary tank the same day! This company is the best. if you want to talk to a human that's local and support local business's go to Courtesy Gas!! read more

This company has always been very prompt friendly and reliable whenever I need them very happy with them and their service!

We had our propane tank filled. All the gas leaked out. It's unknown why this happened but I do not think they were responsible. Courtesy agreed to discount next fill. They didn't. Wouldn't return my calls. Nor did they respond up my letter. read more

Moved here and had Amerigas. Worst experience ever (dont get me started). Once we proved we owned our tank, we were able to work with Courtesy Gad, they have been amazing! Friendly and communicative, punctual and trustworthy! Highly recommend!!!! read more

I have absolutely no complaints in the many years we have been with Courtesy Gas...from switching from electric to gas, hooking up new stoves, and promptly replacing cans. I like to support family run local businesses and I am happy to have them as one of my suppliers. read more

Great family-owned and family-run business. Everyone working there is very friendly and enjoys working there. We needed a propane tank refilled for our RV, and they filled our tank right away, then noticed that our regulator had failed and was leaking. They had a replacement on hand and quickly went to work fixing it -- 20 minutes later we were back on the road with a full tank and a new regulator for a very reasonable price. The best part of the whole experience was just talking with the employees, a really great group of folks. Side note, we first tried to get propane at the nearby Amerigas, but their office is not open to the public. We then tried Suburban Gas, but they do not refill tanks on site. Fortunately, both of those failed attempts led us to Courtesy Gas -- HIGHLY RECOMMENDED! read more

Customer Service is not Courtesy Gas' priority! I recently had to replace a gas tank. I called and spoke with the receptionist. She advised someone would be out same day but could not confirm if it would be morning or afternoon. Someone did arrive within a couple hours to replace my tank. The gentlemen informed me I owed him $100. The receptionist hadn't mentioned there was a fee due upon delivery and thus was caught slightly off guard. I wanted to make sure the info I was given was correct and called Courtesy Gas back. The same receptionist who took my original call answered and stated she assumed I knew there was a replacement tank fee that was due upon delivery and did not feel it was necessary to proactively inform me. In her words she's is "too busy" to review my account to determine that this was my first replacement tank and would probably need a reminder since it was over a year and a half ago when my gas line and initial tank was installed. Her exact comment to me was "maybe next time you'll remember there is a fee." Never during the conversation did she apologize. She was very adamant on making sure I was the one at fault for not knowing. Later the same day when I went to use my stove I noticed the burner was not lighting. I called Courtesy Gas again and again the same receptionist answered. I explained my burner was not lighting. Again she proceeded to accuse and blame me for not knowing something. It truly is a shame. My experience could have been so much different had the companies representatives done two small things; one, kindly remind/inform me that $100 was due to the serviceman delivering the replacement tank (cash, check, or credit card), and two, let me know how to get my gas burners working again. read more

Lacks professionalism. Damaged my cabinets, left trash outside, poor communication regarding billing. Service technician who later identified himself as owner's Grandson didn't introduce himself as he came into my home. He took personal calls arguing with his Stepdad in my yard. I received a $300 bill for 15 minutes of work. The gentleman who came out to actually install my range was a great worker, very respectful and worth the additional $225, but the family in this business needs more training, from the Aunt who answers the phone to the Grandson who comes out for installs. I bought a tank from Tractor Supply - saved me hundreds of dollars. read more

Great price (discount for cash). Friendly, prompt service, when I took my three tanks (2-40lb and 1-20lb) to their location to be filled. Highly recommended. Period. read more

Been doing business with this company for 21 years this December. Called them on Dec 24th to let them know to pick up an empty tank, they said leave it by the gate. Tank was placed inside first set of gates, close to street. Guy shows up this morning (12/26) and takes tank but also proceeds to let himself into my second gate/into my yard, walk around back and take the regulator off of my current tank (from another company) without my permission and with me asking him to leave. The regulator is my property, not one we rented from them. I informed him of that and asked him to leave my property, he refused to leave and got very nasty and threatening, and started yelling and took it anyway. He told me to call his dad - Steve, the owner! I told him I'd call the police if he didn't leave, he told me he was leaving and he wasn't coming back! He then left with the tank and my regulator. He had another guy with him, who had his entire face covered by a baseball cap and bandana, so I literally have no idea what he looked like. I called the police but unfortunately I no longer have the receipt so I'm out of luck. Courtesy Gas will never have my business again, they just lost a 21 year customer. read more