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    Ideal Gas

    3.9 (7 reviews)
    Closed 8:00 am - 4:00 pm

    Services - Ideal Gas

    Propane

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    AmeriGas - Thumbs down. Pick ANYONE else.

    AmeriGas

    (26 reviews)

    I called to get a quote to refill tanks. They were a bit rude and impersonal. Okay, it's a large…read morecorporation and that is a norm. Well after numerous questions reflecting specifics I inquired as to why so many questions. The representative stated that the price is dependent upon demographics. Really, in 2020 they are using demographics to determine price? Well that is either potentially racist or she was incompetent. Either way going else where.

    I'm giving one star because it doesn't let me give zero. This company has ZERO customer service. We…read morehad an issue with a delivery 2 months ago and have yet to get a resolution. We ran out of gas completely and called for an emergency delivery. they gave us a 2 day window for delivery but delivered same day. we received an email that gas was delivered and a bill for $1500. They failed to communicate with us that they found a faulty regulator that was leaking gas and so they placed a lock on our tank. They also failed to tell us there was a lock AND failed to turn the gas all the way off. This culminated in the belief that we had an issue with our hot water heater, as the pilot light would light but not stay lit. we had 2 different plumbing companies come out and both thought this issue was with the hot water heater, as they could see SOME gas was coming through. Long story short, we ended up replacing a perfectly good hot water heater to the tune of $1000 in labor (luckily it was still under warranty). it was only after replacing this and SIX days of cold showers that we discovered the gas was the issue. we flagged down a tech that happened to be in our neighborhood and he looked at it and found the lock and faulty regulator, which he then repaired and restored our gas. For this we received an extra bill for $400. He wrote the whole thing up and HE recommended the company comp our whole delivery. since then we have called many times and been promised a reply in "3 days" each time. still no response 2 months later. This company is criminal!!!!!

    D & D Gas

    D & D Gas

    (2 reviews)

    Greater Arlington

    This company is a JOKE! Go with any other company in Jax for your gas service. They have no showed…read moreto every single appointment. I have only been with D&D for 6 months. They charged me $300 just to get the new house switched to my name (fee to switch name and fee for a safety visit). They have NO SHOWED to every single appointment and cannot provide an explanation. Regretting going with this service and will be switching.

    I use them for my whole house generator and pool heater systems. When I had the initial…read moreinstallation for my generator, I asked the generator folks "what are the best propane companies they knew of." I have neighbors that have propane appliances and have seen propane companies in the neighborhood. After checking with my neighbors and the generator installation company, I decided to go with D&D. I had one thought on the type of tanks I wanted, but after discussions with the D&D folks, I went with their recommendation and have not been sorry. A few years after the generator installation, I installed a pool and had D&D provide a hook up to the tanks for the pool heater. Because of the pool install I had to have them disconnect and reconnect to propane supply lines. Their installation & maintenance team is very competent, and the office has been very pleasant to work with by answering all my questions. I have been with D&D for over 5 years and have not had any issues. I totally recommend them and would give them 4.5 stars. - Gene W; San Pablo North

    Ideal Gas - propane - Updated May 2026

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