Called around 3:00 PM on a Saturday for an emergency vista and the service man, Jake, was at our house within an hour and a half. Cleaned our tank and cleaned up the area where the lawn was disturbed. He was polite and conversational and answered all my questions. So thankful he was able to help us out so quickly. read more

I thought that my septic needed pumping out but Jaime told me it needed a new warning device and installed it. Informed me as to how the system worked and what I needed to do to keep it up. Knowledgeable friendly and put me in the picture - 1st class. Russell B 1/30/2025 read more

Parents and their neighbors all use Burney's for any septic issues so when our septic alarms started going off we called them right up. JW showed up today right on time, very courteous of our property, extremely friendly and knowledgeable. He worked fast and can't tell he dug anything up. Provided some good advice and tips. Very happy with the service and highly recommend. read more

I woke up this morning to a poopy situation... Ugh In a panic I called two different companies neither could help me, one referred me directly to Burney's... How awesome is that? I called Burney's a few minutes after 8 AM, they picked up the phone immediately, the person on the other end of the line was so extremely helpful - within 45 minutes a truck was in my driveway, 45 minutes after that? Everything was miraculously fixed! The gentleman that came out were so super friendly, extremely professional, and got to work right away! I asked my 4082 questions, as usual, and they answered them all. I highly recommend this organization, call them when you too wake up to a poopy situation! Weekend saved! read more

REALTORS READ. I called the company and a rude receptionist answered the phone with no people skills and did not seem what she was doing. I asked about a septic tank inspection in St. John's County, she was clueless and said she will talk to her manger and call me back. She called me back and informed me they do not go out that far to St. John's County and it's a three hour drive and hung up the phone. read more

Office staff was amazing and helpful. Jamey was wonderful and so professional and knowledgeable, he reviewed the situation, and provided recommendations. Your people make your company and you have hired the best......................Thank you. read more

Keith very knowledgeable and friendly. What do you really say in a review of a septic company? Good company.

Would not get one star if it were an option. Mr. Burny is a nice man, but I have left him over a half dozen messages and even went to his house in person. He stated he would call me back in a few days and he did not. In fact, over six messages left asking him to call me and he never returned my calls, after he said he would be putting in my septic tank. Again, he's a nice man, elderly man in his 80's, but a business cannot run if you cannot return calls. I ended up using someone. I would absolutely not recommend this man or his business. He strung me on for over two months saying he was going to do it this week or that week. Hope this helps. read more

All the plumbers suggest them but BEWARE! They have you over a barrel, especially when you a business and need immediate repairs or lose income, and they know it. We had a septic that needed cleaned out. We called on a Friday at 255 pm. Because our conversation went over 3 pm they charged us an $85 " after regular business hours" fee. We asked that them to evaluate the structure of the tank after it pumping out. Not only did they not call us afterwards for an update...when they were called, they said they assumed thier employees had done so because there were no notes on the work order stating a problem. They also do not evaluate your drainage field. You have to ask, they don't suggest it because that would cut out another visit and probably another $300 for them. So when the tank filled up again and needed emptied again in less than a week....then they say 'then it must be the drain field'. They did respond quickly is our only positive thing to say. read more

Buyer beware! If you want the job done your way call someone else. Terrible customer service. Terrible attitude. If you already called them cancel now or you will regret it later. read more

This is a great company Very knowledgeable technician Cant believe in todays world of slack service how customer friendly this company is I would highly recommend them Simply put they are great Used a compNy out of middleburg before No comparison These guys are pros read more

Wouldn't recommend. Called out to have septic pumped and inspected before moving into my new house. I called to ask where the pump was located for landscape design so I don't plant over or near the location. Was told they could come out to tell me for 150$ additional. After the 450 I already paid. A little inconsiderate. They also broke a corner brick on my brand new driveway. I let it go since it was a small corner, but their service isn't very professional. Will use my previous service. read more

Jaime did an excellent job. He was personable, knowledgeable, honest and respectful. And they came out the same day we called them! I would definitely recommend them. read more