A Disappointing and Unprofessional Experience I recently…read morescheduled a routine maintenance service with All Comfort through their website, selecting March 20th as the appointment date. Shortly after submitting the request, I received a call from the owner, which I initially took as a positive sign of customer service. I explained that my unit was not cooling as efficiently as before and likely needed cleaning, servicing, and possibly some refrigerant. They offered to come out immediately, which I accepted. Upon arrival, the technician made immediate comments about the unit's rust and age before even inspecting it. While the unit is 10 years old, it is a Bryant system designed to last between 15 and 20 years. While I expected the possibility of some repairs, what transpired next was extremely concerning. Misleading Pricing & Sales Tactics The owner informed me that adding refrigerant would cost $130, which I approved. Later, the technician stated he had added 5 pounds of refrigerant, and I soon received another call from the owner stating that the total cost was $600. It turned out that the charge was $130 per pound, a detail that was not made clear in the initial conversation. To make matters worse, I was then told that they would waive the $600 fee if I agreed to replace my unit for $7,000. The replacement unit they recommended was a RunTru 4-ton 15 SEER system, which, after a quick check, I found to be an entry-level system with questionable longevity. Given this, I requested additional quotes for higher-quality units, but I have yet to receive them. Questionable Payment Practices When it was time to pay, the owner told me he would write down my credit card information. This is a major PCI compliance violation, as no reputable business should be manually recording customer payment details. Instead, I requested an invoice so I could pay electronically. At around 3 PM, I received the invoice but had not paid it immediately, as I had work and family responsibilities. By 8 PM the same evening, the owner called me asking why I hadn't paid yet. While I understand timely payments are important, calling just five hours later--on the same day of service--felt excessive and unprofessional. Poor Technical Execution & Dismissive Attitude During the service, the technician encountered an issue while disconnecting the refrigerant line. A valve (possibly a ball valve) got stuck open, resulting in 10+ seconds of refrigerant leaking before he could reconnect the line. When I raised concerns, both the technician and the owner brushed it off as "not a problem", which did not inspire confidence. Additionally, despite this being a routine maintenance visit, the technician failed to clean the drain line, the inside unit, or perform any actual maintenance, which was the primary reason I had called them in the first place. Declining Service Quality & Ownership Concerns I have used this company for years and never had an issue before, but it is clear that something has changed. From what I have read in other reviews, it appears the previous owner may have retired, and the business has since deteriorated under new management. If true, it certainly explains the aggressive sales tactics, questionable pricing transparency, and overall unprofessionalism I experienced. Finally, after posting a review about my experience, the owner called me again. When I answered, I said "Hello" three times before he finally mumbled "Sorry" and hung up. Final Thoughts This company has gone from a reliable HVAC provider to a high-pressure sales operation with poor customer service and concerning business practices. Lack of pricing transparency ($130 was quoted but not disclosed as per pound). Attempted upsell on a low-quality system while waiving the refrigerant charge. Security and compliance concerns (writing down credit card details). Poor service execution (allowing refrigerant to leak and not performing actual maintenance). Unprofessional follow-up behavior (repeated calls about payment and a bizarre post-review call). I have paid the $600 invoice, but I will never use this company again. I strongly advise others to stay away and look elsewhere for HVAC services.

Been working with them for years They came over to do a…read moremaintence to personal and rental unit they stated that my both my capacitors are not work 100% My personal unit should be okay for a year or so My rental unit should be replaced They said although they don't believe it's under Warrenty they will not charge for the part but they need to charge me $175 for labor I tried to reason with them thinking it would take 15 minutes and that's $700 an hour Turns out the $20 part was on the truck and it took 5 minutes to replace that $2,100 an hour They refused to bill me and demanded cash or credit card on the spot Since it's a commercial unit I said they need to bill me so I can pay them thru the checking account and they said that that was unacceptable They said no problem they will remove the part And asked me not to call them again Meanwhile I believe they owe me one more maintence in 6 months Guess I'll be looking for another small local Havc maintenance company How sad I really like working with a small family business

Finally found an honest AC company in Jacskonville. I called them for a second opinion because…read moreanother company told me I needed a whole new system. The team at AC Engineers NFL came out, did a thorough check, and told me it was just a repairable part. They fixed it for a fraction of the cost. Honest pricing and no upsells. Will definitely use them again!

Never even returned my call. Find that odd for a business citing 24/7 hours. My ac went out and I…read morecalled them to see about getting it fixed. Got a voicemail. Left a voicemail. No call back.

Came out and fixed the problem. Didn't try and do something which wasn't necessary. Suggested as…read morea follow up fix if required. GREAT JOB!

Above and beyond the best company. Fair, honest, amazing customer service! Not to mention, they…read moresaved me thousands of $$!

Had John from Von's Heating & Air come out on Thursday to do a scheduled maintenance on our unit…read more Which we desperately needed since we knew we had a clogged drip line. He was prompt, knowledgeable and very professional. After he preformed his service and unclogged our line, he went over everything he did and showed pictures to explain in detail. He also gave us great tips on the best way to maintain our AC. I highly recommend Von's and would request John again

A good company to call out to check your AC unit the prices for the maintenance they were gonna do…read moreto the unit was about 30% higher than everyone else

I called Holland for an annual service for our home AC. They were able to get me scheduled for the…read morefollowing week. I was given a time slot of 1000-1200. Our tech, Logan, arrived at 0900 which was good for me and was at the house for about an hour. He was knowledgeable, respectful and put up with my questions. The cost was $125 which seemed reasonable and worth it to make sure my unit is good to go. This was my first service with Holland and I will plan to use them again in the future, at least for my annual service.

Hi: Your Co. replaced our a/c Nov. 2024 at 4 Sea Spiral Path, Palm Coast. July 2025 it stopped…read moreworking and I called. I was told to take a pic of the filter. A technician came and said the compressor was defective from factory, but we would have to pay $725.00. Next day a technician came and replaced it, although no paperwork was left with us proving the compressor had been replaced. I Wrote a review, but the pic of the filter I had sent was not the one that it was used to respond to my review. 2 months later a/c stopped again and I called again and I was told our contract had been cancelled and they would not send anyone again. I had to find someone else who came and fixed something in the inside. A few days ago the outside unit started to do a rattling high noise and had to call someone to check it out; the compressor was on "its last leg" And we were advised to replace the whole outside unit, which took him the whole day and the thermostatic valve had to be replaced also. The biggest problem: "a 3.5 handler with a 3.0 condensor had been installed" which had to be adjusted to proper airflow! The cost: $3,500.00!!

We had Gibson's heating and A/C clean our air ducts, dryer vent , a/c unit and vents. They also…read moreinstalled air purifier equipment. The 2 installers were very professional, efficient and extremely understanding in accommodating a bedridden family member while doing their jobs. They showed up on time and were able to finish quicker than originally thought. We feel that the value of this work was earned.

Gibson installed our 3 ton AC last year and came to service it yesterday…read more Quality job installing it and a great service call: Luke came early, did a good job and cleaned up after. All good, highly recommende.

My service from this company was poor and I do not reccomend them. I had an A.C. unit they…read moreinstalled falter after 2 years. The unit was Carrier.

Mark installed a new system and serviced 5 other units of mine (2homes) and 2 more units of my…read moreneighbors. Great service, explained everything, filed my warranty papers, and excellent pricing. He was on time and his crew did a great job of cleaning up- highly recommended!

Upstairs unit went out Thursday evening. Neighbor recommended Hartwick. Received callback…read morepromptly Friday morning. Tech would be coming 2-6 p.m. Arrived 2:05. Issue diagnosed and repaired promptly. Second unit serviced and elelectrical box replaced. Probably less than an hour. Aaron was terrific. Called an hour ahead to let us know he was on his way. Very pleasant, knowledgeable and efficient. Said he had 16 years experience. Gave advice on maintenance of units. Highly recommend! Vic and Sandy Steed.

Hartwick was spot-on right from the beginning. I requested a quote on their website and within a…read morefew minutes, they responded right back. We scheduled for an estimate and the technician came right out within the time frame they indicated. The technician was very friendly and professional. He gave us a good price so we scheduled to have them install the new system. They came out right at 8:00 as they promised and went right to work. They worked from 8 AM until 5PM in the sweltering heat and didn't stop until we had a nice cool house again. The service also included two free system maintenance visits. I will recommend them to everybody from now on.