Wednesday Nov 5, technicians Dustin & Paul arrived on-time (as usual :) to provide a scheduled semi-annual maintenance service on our Heating & Air system. They were thorough, knowledgable, professional and up-to-date on every question I asked. Texts prior to arrival are always appreciated & we've not been disappointed with Action since we moved here in 2014. P.S; That new unit Action installed is 'top drawer'. read more

I wish we started with this company! My AC has been out for two weeks. It's been so hot out and we have a baby so we've had to stay elsewhere. I had someone else working on the AC that entire time. Kind of stringing me along. I would have called sooner, but I already paid the other guy. We decided enough was enough and called this morning requesting someone come and see what can be done. About 3 hours later a tech was at my house. An hour later my AC was fixed! Paul pointed out everything that was going on and what his plan was. We're really appreciative and everything was fairly priced. Definitely recommend. I think this will last awhile but next time we won't wait so long to call. read more

Our HVAC shut down after 12 years during a heat spell. Action came out, gave us several options and provided us with portable a/c units until the new system could be installed (2-3 days). We hit a snag with the condensation line - it had years of accumulated calcification build-up. It was challenging to say the least. The team of Patrick and Derek came out and after a lot of hard work were able to blow out the line. Patrick and Derek were so determined to clear the line and gratefully did. I cannot say enough good things about the company and all the technicians and support staff. All were polite, responsive, respectful and hard working. We highly recommend Action Heating. read more

Just had my AC serviced and I just wanted to say the technician Sam and Nate was outstanding and very polite and very knowledgeable they are definitely a great fit to the action AC family there always welcome and send them again on the next service. Thank you and sincerely Mike Smith. read more

Can't beat this company; great customer relations, totally dependable service, and Coleman, the guy who has been servicing our inspections and cleaning is top of the line: friendly, courteous, and he actually cares about the customers! In today's market, that makes him a rare gem. So kudos to the company, and kudos to the employees! Action Heating and Air is what professionalism is all about. Rick read more

My AC Unit Went Out After Normal Working Hours. PAUL Responded And Was At My Residence Within Thirty (30) Minutes. He Immediately Identified And Resolved The Issue. He Is PROFESSIONAL & Quite Personable. This Was Not The First Time He Has Come Out. I Am More Than Pleased With Him And The Company As A Whole. I Will Continue To Use And Promote ACTION AC. read more

Recently, our AC went out late one afternoon. I contacted Action Heating & Air just before 5PM. The technician, Dustin, checked out the system. The compressor and several related parts had failed. The next morning, Mike, the owner, went to Jacksonville and picked up the necessary parts. The following morning, Dustin, replaced the parts and had everything up and running by early afternoon. I couldn't believe it. In 2 days we were done. At the age of 77, the HVAC system is critical. We've used Action Heating & Air for a number of years. The parts still had one year under warranty. All we paid for was the labor. Many thanks to Action Heating & Air. Tom C read more

I have used a couple of HVAC companies in the area at two different houses. I've settled on Action Air for my HVAC needs. I signed up for a Silver service agreement. It's $167/yr and includes two inspections a year. They flush the drain line, and replace the furnace filter as well. This service is worth the money if you have an older system. They saw that my unit was old and in need of replacement, but didn't pressure me to make any changes until necessary. On the last inspection, they discovered that the unit had started leaking Freon. They recommended a replacement, for a reasonable price. It was scheduled quickly and done in half a day. The installers were friendly, respectful and efficient. I had a couple of questions for Greg at the office, and he called back within a few hours of the installation to take care of everything. I was very pleased. Action Air is one of the best in the area and highly recommended. Based on my experience, others are good too, including Arnett Heating and Air Conditioning. read more

I had my compressor go out in my AC unit. The service tech came on a Sunday and is always very nice. They said it would take 7-10days to get the part. So, no ac for 2wks basically in mid July. Had to go spend $1000 on window units just so we could be in our house. Now, nearly 5wks later. I had to go pick up the part myself in Jacksonville in the middle of my work day. All the while, the lady answering the phone who was rude and never called me back when she said she would or ever followed up with the distributor is telling me that I have to ship the broken compressor back myself?! Now they're going to charge me over $1000 to do the work... and the part is under warranty. Never again. read more

Called this company only after not being able to reach my own repair service after numerous calls and e-mails. I found them in my church bulletin (Our Lady of Good C0unsel). I called around 9:30 Monday morning and was advised they would have someone out sometime today. Around 11 I received a call from Paul a Service Tech who said he will be over around 1 to check on the system. Paul arrived promptly at 1 and surveyed the system and made the necessary repair. I found Paul to be a very professional and knowledgeable technician as well as sympathetic to our problem and respectful to our home, (removed boots before entering even when advised not necessary). The service call and repair price was fair and equivalent to my prior service company. With that said I feel Action will be my new service provider going forward. Thanks Paul and Thank you Action for the prompt service and for having Paul as one of your Service Techs. Chriss Mazz read more

Excellent service and accommodations Great company to work with for new AC UNITS and for service. Have been using ACTION for over 20 yrs. it's a family affair Everyone in my family uses ACTION!!!! read more

I called these guys to fix my AC unit. They advertise 24 hour repair. Called at 9:30pm. Mike called me back and said he "just rolled into bed" and I'm totally out of luck. 24 hour service? No way. BETTER NOT call these guys for 24 hour repair! read more

Was charged over $500 for a evap coil replacement. Work only took 45 minutes and the coil was under warranty. This is after I fussed about them wanting to charge me over $700. They reduced the bill and claim they did not make a profit. Bull. Greg at action air claims the $700 original bill was based on "book rate", but couldn't even tell me how many hours of labor the "book" called for. They charged me freight for shipping the warrantied evap. coil from Orlando to St. Augustine. This was not a complicated job and feel I was completely overcharged. read more

Great and fast service! It's always nice to talk to the same courteous employees when I call. Apparently they know how to treat both employees and customers. We've been customers for several years and they feel like family. I highly recommend them. read more

They have come out to the house a few times and have been professional and on time. Once after a repair I still had issues and they came back, claimed it was their mistake and corrected the issue. Definitely recommend. read more