Brian The HotTubMan is amazing! My older model hot tub had been out of commission for years and he…read moremade it like new. Cracked wet ends, dead pump and control panel. He helped me assess whether it was more cost effective to repair or replace. He came out, fixed everything up and the total came in below estimate! His troubleshooting is incredible. When a later problem with the lights watchdogged the control board he diagnosed the problem to a single fuse over the phone. He sold me the fuse and showed me where to install it. The whole problem was found and fixed in the same day. Brian is smart, efficient and dependable. I highly recommend The HotTubMan!

Brian and his crew are absolutely the best! I most highly recommend The Hottubman LLC for service,…read moreprofessionalism and fair pricing. It was going to be three weeks for before Brian's crew were available. My tub was leaking, the pump wouldn't cycle, and the weather was going to be below for several days in a row. If the hoses froze, our expensive hot tub would be ruined! Brian walked me through exactly what to do to fix the leak and where to go to get a small enough heater to keep the hoses warm. When my service day came, Eric was right on time, checked the service panel as a matter of practice finding a loose wire and then was able to replace the pump even though near impossible to get to location. Even if I have to wait a month for an appointment, I won't use another hot tub repair company.

Let me begin by saying Tim is wonderful! I called Total Spa after i had another spa repair come…read moreout to take a look at my spa - the reason for the call was that the black hot wire kept tripping the breaker when connected- the "other" company came out right away and after about 10 minutes said to me- Ma'am im really sorry to tell you this but you have a bad circuit board" said i would need to order the part myself due to they not being a master spa dealer- I said ok- immediately ordered the circuit board (670$) and i called the "other" company and told them i ordered the circuit board and that it was expected in 2 days. They then told me i needed to drain all the water out in case we get another cold snap and that they really couldn't tell me when they could come out to install due them being very busy. Told me to drain the water and use a wet vac to get as much water out of the tub as i can- so i proceeded to do as directed, that night i got to thinking about it and just had a bad feeling, so in the am i immediately started looking for a 2nd opinion. That is when i found my life saver Tim- called him- he called me back the next day (friday) and i told him what had been told to me- he said that doesn't sound like a bad circuit board and said he could be out that following Monday- Tim came Monday and within 10 minutes found the problem- just sound bad wiring from the electrician, he fixed it! I am so thankful for Tim! He is very professional, and honest. If i could give Tim and Total Spa 10 STARS i absolutely would! He is your guy for Total Spa Repair! Very Satisfied Customer, Jill J. in Hagerstown, MD

Great service. We use this company often for our hot tubs at our vacation rentals. Never…read moredisappointed.

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

I've been a customer for 5 years. THE WHOLE STAFF is just so amazing. I look forward to going in…read moregetting my water tested and picking up what we need for our pool. Bob and Chelsea are simply wonderful and will take the time to help you with anything you need!! Makes me happy to support a local business!

I'm a long time customer for a reason. These folks are professional and extremely competent,…read moreworking both on my spa and now my pool. Despite being fully booked on the holiday weekend, provided expert guidance over the phone and after hours to get my pool pump running. Now that's service!

The Pool Company Construction just completed a renovation of our pool (new coping, tile, pool…read morelighting, railing). Their work was outstanding. No one really enjoys spending money on renovation projects, but we were so pleased with the results, and feel the money was well spent. From their first visit to discuss options and provide an estimate, through the entire project, they were professional, courteous, responsive and friendly. A special thanks to Gayle and Patrick. If you need anything done to your pool, give the Pool Company a call. I know that you won't be sorry. Steven T. (Spotsylvania)

Always amazing people in store to assist your every need, perfect easy to follow instructionsread more

Monarch Pool Care came through for me just in time for the Fourth of July holiday! When my pool…read morefilter unexpectedly sprang a leak, they responded quickly, diagnosed the problem, and had it repaired right away. Their professionalism, expertise, and customer service were outstanding from start to finish. Thanks to Steven's fast and professional work, my pool is crystal clear and ready for family and friends this holiday weekend. It's hard to find companies that are this responsive and reliable, but Monarch Pool Care always exceeds my expectations. I highly recommend them to anyone in the Stafford area looking for knowledgeable, trustworthy, friendly, pool service. Thank you, Monarch Pool Care (Ruth and Glen), for saving my holiday weekend!

The owner of Monarch is a textbook narcissist to say the least. He took advantage of me being a…read morenaive first time pool owner and single woman then grossly under paid the older black concrete man he brought in billing me $800 for their services and only paid them $300 for the actual materials and labor pocketing the remaining $500 for the referral was diabolical. When we were discussing the scope of the work, he kept randomly quoting some Patriotic quote that made me more and more uncomfortable the more he said it because he was coming off like a "Proud Boy" that was triggered by how nice my home was considering a young black single woman bought it. After I caught on to what he pulled with the bill and went to his store to discuss it, he gaslit tf out of me saying he was no longer doing business with ME to save face in front of the new young woman at the desk I'm certain he's attracted to - reframing me as the issue not his politics and greed. Be forewarned. Especially if you're a person of color. This man is a live wire.

I am fortunate to have my hot tub serviced with Hot Tubs by Autumn for over 10 years! Always a…read morefirst class professional job completed as scheduled with great results! The price is a terrific value for the expertise behind the performance. I highly recommend choosing Hot Tubs by Autumn for your hot tub service.

From the owner: We specialize in providing the at home vacation experience through exceptional spa care and…read moremaintenance. With our services, homeowners have worry-free spa care 365 days a year. Services include: monthly or twice-monthly maintenance visits, drain and clean services, repairs, product replacements, as well as other services by customer request.

We switched to Residential Pool Service after we had a bad experience with the team that built our…read morepool. Residential team has been great. They are quick and efficient. Plus, they take the time to point out where extra maintenance is needed to keep the pool in great shape. Glad we made the switch

Residential Pool Service has been servicing my pool for 5 years now. While I used to very happy…read morewith their service earlier, the last 2 years have been terrible. They clearly do an inadequate job during closing of winterizing the system and blowing out lines properly, because the last 2 years we have had damage to the pipes, pump and tiles that was completely avoidable. Then they charge above market prices for repair and hold off on providing service till repairs are done by them. They now send one inexperienced person to do the job that was done by 2-3 people earlier and charge more. Each maintenance report just blames the customer for their poor quality of service. I will be canceling my contract. The photo shows what my pool looks like after the 2nd opening visit.