We purchased our hot tub just over a year ago from a wholesale outlet in Fredericksburg, VA. I the manufacturer expecting to wait forever for a technician. But to my surprise, they referred me to Mary at Hot Tubs by Autumn. I called, left a message and received a call back within hours! Made and appointment for two days later, and though it took a little troubleshooting and a team effort with our electrician, the problem was resolved quickly, professionally and it didn't hurt my checking account! Finally someone who actually returns calls, and best of all SHOWS UP in a big way!!! Highly recommend this company, I give 10 stars!!! read more