I recently purchased a home and the home inspector recommended addressing a concerning looking main…read moresupply line. I reached out to Randal for a replacement quote with a picture, and at 10pm at night, he promptly provided me a detailed description of the piping, and explained that he had in fact been the one to conduct the work on this piping years in the past (I assume he remembered the job simply from the picture??). The supply line is not a concern, and the fitting in question was actually a runoff drain line that was not under pressure. Randal, then explained that as the new owner, the 10 year parts and labor warranty transfers to me. Thanks for the honest and detailed response at no charge!

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

I was charged $750 for hot water heater service and flush. I'm on a well, thing was clogged and no…read morehot water so I was desperate. My regular plumber had family emergency so I called this guy, trying to support small local businesses in Ruckersville. He was at my house maybe 2 hours if that. Regular plumber (who now Ive also found to be a crook) quoted me $350. Also, I asked price on switching out faucet fixture- quoted me $300. Seriously? My home improvement guy did it for $65. Are there any honest service folks out there any more? Disgusting!

Hamilton plumbing is a great service. Hamilton (Hambo) shows up on time and gets the job done with…read moreefficiency and professionalism. We totally trust him and his small crew and will leave the key for him to fix any issues while we are at work. He is a super reliable, easy to talk to and knows what we want. I would highly recommend him and his service for any plumbing job.

These guys are great! Worked with them on an electrical project. Tyler was extremely polite, on…read moretime, and efficient. They called back the next day to follow up and make sure everything had gone well. Very professional to work with.

Great service. My new go to for plumbing and electrical work. Fast response time too.read more

My hot water heater started leaking water everywhere and I needed to get a new one ASAP. My first…read morequote was from Michael and Son's (beware) and it was for $2800. Smith replaced my water heater for $1575, the least expensive quote I received and he did it the same day! Very nice fellow and good work done. Will be calling on him again!

I have used smith plumbing for many years now for renovation work to new construction. Their…read moreexpertise and prompt manner has helped maintain my level of customer satisfaction as a general contractor. I have recommended them through the years to my customers for all their plumbing issues.

We had an excellent experience with the Otter Guys!…read more Responsive, friendly and they know what they are doing. T hey fixed our water heater, while almost every other outfit tried to sell us a brand new water heater instead of doing the repair. Turned out, just a leaky PCP pipe and there was nothing wrong with the water heater! Trustworthy. Integrity.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

Well Wortmans came thru again for myself and friends this week. This very hot week. This 100 degree…read moreweek!! I so appreciate the staff. Jennifer scheduled us for urgent need. Heather had a timeslot for us after hours. Lorenzo came here and did his thing and fixed our A.C. This is the 2nd time they have been to our rescue! Thank you Brian and staff! I am so glad Collis referred us to you a few years ago. We will continue to use your services!

I had Wortman come out to address an on going issue with an upstairs ac unit. Paul is the tech we…read morehad he was professional, polite, clean and most importantly HONEST! We no longer have an issue and it's nice and cool upstairs. I highly recommend them I have unfortunately dealt with awful companies in the past. I am so grateful to have finally found a company that does great work at a great price.

Maintenance inspection of water heater/system by representative was excellent. Servicing was timely…read moreand all of my questions/concerns were answered and addressed.

Outrageous pricing!…read more If those two words are not enough to begin your search for plumbing services elsewhere, keep reading. I was called by Michael and Sons to see if I wished to schedule a plumbing inspection as part of our maintenance package. I said "no," that I would like to get a quote on installing a tankless hot water heater. The same model they recommended cost half that at a big box store. The gas permit charge is $400 through them. Madison County has a rather opaque system for determine plumbing permit charges which means if I get the permit myself, it will be between $75 and $310. I'm willing to pay a convenience fee to have a project done in one fell swoop and won't comment on this charge. What I will comment on is the price for labor alone -- approximately $4200 with our Gold Discount of $600-$800, meaning that a first time customer would be out approximately $5000 for the labor of one skilled plumber. I was told that M&S need to block out a time frame from 8:00 AM to 6:00 PM -- nine hours assuming their man takes an hour for lunch. I told the scheduler that I don't think an admittedly-skilled person is going to take nine hours to install such a device and estimated out loud that that is around $500 per hour. After trying to deflect my assertion, I was somewhat-disingenuously told that there was no per hour rate and that such calculations cannot be made. But after a little back-and-forth, my numbers were generally-confirmed. You are welcome to do the math and try to get your mind around the actual number of man hours involved. A lot of you out there pay for such services after refinancing your houses and don't spend much time thinking about how much such projects cost because you are awash in cash and have projects that have been nagging you for years. Or the plumbing company can give you easy credit. Slow down! And one last point I wish to make is through an experience I had years ago when replacing a gas water heater. Can't remember the company, but I got an outrageous estimate, but from an honest plumber. He told me people in Woodbridge have more money than sense; that the job would take him two hours or so; and that after looking at my workshop, he advised me to do it myself. I did. It took around three hours and his quote was for around $1200.

Jim performed numerous minor repairs and installations. He's knowledgeable, thorough, and pleasant…read more Highly recommended!

Best money I've ever spent. He was no nonsense and just got things done. He gave me peace of mind…read moreby telling me things I didn't know to keep my pipes in order. He wasn't trying to sell me anything or do work that I didn't need. I felt like he was trustworthy and would definitely recommend him and use him again.