I recently purchased a home and the home inspector recommended addressing a concerning looking main…read moresupply line. I reached out to Randal for a replacement quote with a picture, and at 10pm at night, he promptly provided me a detailed description of the piping, and explained that he had in fact been the one to conduct the work on this piping years in the past (I assume he remembered the job simply from the picture??). The supply line is not a concern, and the fitting in question was actually a runoff drain line that was not under pressure. Randal, then explained that as the new owner, the 10 year parts and labor warranty transfers to me. Thanks for the honest and detailed response at no charge!

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

Very pleased with our experience with Terry and his team...from initial phone call, through visit…read moreto provide estimate and do water test, all the way through scheduling and installation. You can easily tell that the work product and customer satisfaction matters to him and that says a lot about a company. The team was well prepared and meticulous while being efficient during the installation process, including a nice cleanup job. It looked like they were never there other than the new equipment up and running well! I made lots of calls and inquiries trying to find the right fit for our needs, and I'm very pleased with our decision to select Pure Water Pure Air. Highly recommend!

Terry was very personable and provided in depth education on water management systems and was very…read moreknowledgeable and gave solid, fair pricing. Bill F.

This is the second time we have used Sunwave Plumbing at our home. Their office is very organized…read moreand communicates well. The guys that came for the repair were friendly, knowledgeable, and got right down to work. They found an additional problem which was easily rectified at the same visit. The additional item could have become a real issue if left for later and we appreciated their thoroughness. Their pricing was normal for the work performed. We will call them again when necessary.

We've had Levi & Thomas out to do a whole list of things at the home we recently purchased. They're…read moreextremely professional and up-front about their pricing. I also like that they always show up as a team. Our home has some weird conditions, so it makes me feel like their judgement is stronger in creative situations when they can bounce ideas off of each other. Services provided to us: - new main water shut off valve inside house (ours was old and broken - it didn't actually turn water off) - bathtub drain clean out - new kitchen faucet, disposal inspection - disconnect old fridge copper water line & add new valve behind fridge to accept new fridge installation - disconnected and capped the gas line to an out-of-service boiler

Update: I spoke with Chris and explained the situation. He said he would wave the full cost…read more Look it up...carbon monoxide can be found in septic tank gasses. I explained on the phone there were strange brown circles over the septic tank and CO detector went off in the room nearest the pipe with outflow to the tank. I was told it would be $89 for them to come out. He opened two of the septic pipes. Asked me to flush the toilet furthest from the pipe. He saw the water flowing to the tank. Came in and looked around the inside of the house. Said he believed the CO was coming from the propane fireplace pilot. (It has a CO detector next to it which didn't go off.) A total of probably 15-20 minutes max. That'll be "$245 for the diagnostic". He said it was office policy to charge for the diagnostic. Basically I paid $245 for his opinion and no work. Last year, they did good work with good customer service moving our water filter system from under the house to the laundry room. We had no issue. But this time I feel high jacked!!

The service was top notch The techs were the best…read more Very professional Honest and awesome

My Mom is 99 years old and a bit of a neurotic clean freak. Her kitchen sink 2lrg and a mid small…read moresink with a disposal, was severely stopped up. We ran out to get a proper plunger and Mr Plumber ... it went down a bit and she was over the moon... as dishes piled up beside it. The water had drained but it filled again and there she was trying to plunge it determined not to have to pay an outrageous plumber bill. We'll Fetch came first thing fixed them ( all 3) from any future stuffing... and they will be returning to repair some electric issues as well... when told the cost she said... is that all... if I'd known you were so reasonable We'd have called yesterday... ( which is what I did anyway...) They also cleaned up after themselves... (except for that pile of dishes)... can't thank those fellas enough, for coming first thing and doing such a great job!! You'll be our go to handymen from here on out!!!

We had a water leak on a Friday, called the office and were told they could come out on Monday. So…read morewe turned down other offers for later in the week. HOWEVER, when Monday came they could NOT come as promised. We had to start over finding a plumber. We felt we were deceived.

Zephyr performed a swap of our hot water heater for our home. The crew showed up on time, were…read moreexpeditious in getting the work done, and did a great job leaving the work area cleaned behind them. The company owner took the extra time to educate us on what we were buying, and spent some time showing us the condition of the related gas exhaust ducting and improvements they made. I highly recommend this company for their prompt response, professional work ethic and attention to detail.

These are the people you want working on your hvac system! They were kind, courteous and did a…read moreGREAT job. From the detailed estimate, to the execution of the job, they were fantastic to work with. Their attention to detail is what sets them apart from other local companies. I highly recommend them.

We used Charlottesville Plumbing Solutions for an emergency situation and were very satisfied with…read moretheir responsiveness and professionalism. I contacted them on a Saturday night at 11:45 and the problem was fixed by 10:00 am Sunday morning. We'll definitely use again if needed.

From the owner: Charlottesville Plumbing Solutions protecting the health of Charlottesville!…read more We are Licensed and Insured!! No Bait and Switch. Firm Price on quotes.

The best anywhere in this area! Always prompt and do the job right the first time. I have used them…read morefor every plumbing issue I've had in the last 8 years and recommend them to everyone I know. Honest and extremely fair priced. Thank you!!

Basic Plumbing were quick to respond and did great work! Truly couldn't have been happier with the…read morefix! Thank you, Basic Plumbing!

My parents are elderly and increasingly I am becoming entwined within the rote daily elements of…read moretheir lives. Healthcare, finances and keeping the home in good functioning condition. I needed a plumber. "Thumbtack", "Angies List": Why not look at Yelp? So I type, "Yelp/Charlottesville/Plumber". Result = "Best Plumbers in Charlottesville"! Laco is the first entry on that Yelp list. Which made me suspicious. Five Star Rating after thirteen reviews? That's too good to be true. But I plow into the reviews. They don't seem like they were posted by Laco employees pretending to be plumbing consumers with above averages experiences. They read as deft and genuine from an array of people. I added the contact info. of Laco and two other plumbers into my phone and resolve to make some calls. Laco was the first and only plumber to return my call (although I continue to receive messages from local plumbers via Tumbtack two weeks later). Tony, who if I've gleamed this correctly is an owner of the business and one of two guys you will talk to over the phone, the guy who will come out to the site and look things over for the benefit of you both and then give you an idea of how much this project will cost and how much of your life will be inconvenienced therein. He's a bit of a character, stout looking, a little harried as any good contractor would be having many irons in the fire and many things and people to keep track of. Polite and clear and let me emphasize that, articulate in what you need and what will happen. I did not once with Tony or any of his men get the impression that they wanted to do any more work than absolutely necessary. They acted as if they wanted to get in and out ASAP, do the job right and move on, pretty much the perfect scenario if you are in need of a plumber and money/finances are of some concern. Allow me to throw this one aside in real quick before I forget. The job came in under estimate and they did everything that Tony had said they'd end up doing if they didn't run into any other issues that needs addressing. The scene: My parents 50-60 year old brick rancher near downtown. Two 80+yrolds and their middle aged kid. One Middle aged plumber (Bobby) and the "Kid" who was the other man working the job and Tony. The three plumbers show up, Tony gives the guys a quick run-down of the issues and what he expects to be done, salutes us all and rides off to address some other issue somewhere else. For three to four hours these two men wind their way in and out of the house, through each entry, from the basement worksite to the attic to secure a drain vent and keeping it from sliding down through the home and killing someone below (heavy large copper pipes...). They brought a radio to listen to Christmas music, quietly while working. Upstairs the old folks milled about watching television, having lunch. It was a pleasant late morning that stretched until just afternoon. There was the pulling of toilets (2) there were reciprocating saws sawing, there was grunting and ladders and the smell of adhesives. In the end, they walked me through their work, cleaned up after themselves and left. Later in the afternoon, I got and invoice via e-mail then called and paid over the phone. Everything went swimmingly and didn't cost as much as I expected, didn't take as long as I thought and it didn't stress my family out. Really man, that ****ing awesome. Five stars.

CJ did such a bad job, we now have water leaking through the ceiling. I cannot believe how bad this…read moreplumber was.