Was able to receive service the same day that we called. Workmen were knowledgeable and courteous. Have used this company in the past with excellent results. read more

Jones Heating & Air, Charlottesville VA installed our HVac unit while we were out of town on vacation back in 2020. All went very well price was fair, work was prompt and workspace was meticulously neat and clean. This review is way overdue....I finally prioritized it because they came back after all these years and fixed a small detail that I wanted improved. I appreciate their good work and their 'over and above; kindness to me. Truly wonderful customer service. read more

Love this company-great work and fair prices. We have used them On our rentals and own home. read more

Jones has wonderful customer service! I contacted them about replacing my HVAC system, and when I had a question that the person who answers the phone couldn't address, the owner of the company called me and was very clear and patient in answering my questions. Their price on the new system was fair, and the technicians who installed it were prompt, courteous and efficient. I was pleasantly surprised when, a day after the installation, I got a call from their office to schedule an inspection of the installation and also a maintenance appointment six months after - which felt free because the cost is part of the installation. I could not be more pleased. Replacing a heat pump is an expensive job but you probably will only have to do it once--don't wait until it's urgent! Just go ahead and get it done. I highly recommend Jones Heating and Air. read more

Jones Heating & Air showed up on schedule, very courteous and knowledgeable technicians. I'm very pleased with their service and honesty. I will be using them in the future for my HVAC. -Greg R. read more

My family and I have found our heating & air repair company. Look no further if you need someone to work on your system. Everyone at Jones heating and air that we have talked to have been so nice and professional. We especially appreciate Justin who has worked on our ac unit and yesterday on our heating system. He is knowledgeable and explains everything and answers our questions. He is very respectful and does a great job! We love how he gives us recommendations and is able to quote the cost so that we know what to expect. He is also tolerant of our cats and dogs who are always curious! Give Jones Heating and Air a call! read more

My central air was leaking, leading to mold on the wall. I called late in day and was told "Jamie" would be out next day at noon. Mr Jones did arrive as promised, went to his truck, fashioned a special drain for my 12 yr old unit! As a 75 yr old I was so thrilled to have it fixed and without pressure to install a new unit. He was so polite and kind...and reasonable. So nice to find reliable honest service. read more

OVERVIEW: 1) Failed to glue PVC drain together. 2) Caused severe leak and ceiling fell in. Blamed leak on customer and declined to repair ceiling until a third party contractor inspected & photographed the leak. 3) After being caught in an untruth, repaired the leak they caused. 4) Lost my trust because of this and cost me additional money because I had to hire another HVAC company to inspect/correct because I could no longer trust JH&A. DETAILS: It makes me sad to share this. JH&A initially were very friendly and helpful. They even brought over a loaner window AC until they could service my home. But the day we scheduled service, two men I had not met before showed up. They were polite but had to be reminded to do something. After they left, I realized they had done a minor thing incorrect and due to time constraints, I fixed it myself. Fast forward about five weeks. My ceiling fell in due to a leak. My AC is in the attic. This time, Mr. Jones himself came out to inspect. Here is where the serious trouble started. He initially blamed the leak on my pan, said it had "micro" holes that no one could have seen when they inspected/serviced my system a few weeks earlier. At that time, he refused to repair the severe damage to my home office/guest room. I had JUST finished mold treatment a few DAYS prior to this new leak. I had also just renovated the room. So, serious money thrown at mold is now at risk of being futile. Mr. Jones said I would need a new pan. This was absurd and I think now that he was just trying to get more money from me rather than the situation costing him money. A new pan would be very costly & the AC is already 16 years old. With the cost of a new pan and the service I had just paid for, I could have basically purchased a new system. So...in a total state of panic, I had a contractor come on an emergency visit that evening. His first words were: Why is the AC leaking to begin with? The pan is just an emergency feature but it shouldn't have a leak at all. He inspected the AC in the attic and discovered that when JH&A installed a P-Trap, they FAILED TO GLUE THE PVC TOGETHER!!!! They also installed it in a way that was placing pressure on the pan and causing it to not be level. Mr. Jones had noted it not being level but blamed it on something else. Once the P-Trap was strapped up, it was fine. Totally level. The leak wasn't even entirely over the pan, most of it was dripping straight onto my insulation and ceiling. Mr. Jones LEFT IT THAT WAY. He EASILY could have glued it when he was here. Why? He cared not about how stressful this was to me. If he had just said, "I'm sorry, my guys made a mistake but I've fixed it and we're going to take care of the damage" then I would not be writing this bad review. I would actually still be their customer. Everyone makes mistakes, but how we deal with them reveals our true character. Mr. Jones chose to leave my PVC unglued, the ceiling finally completely fell in on my husband and a BRAND new mattress while my husband was in a Zoom work meeting at a new job. Go ahead, laugh. We can now. FINALLY, AFTER I sent Mr. Jones a picture of the PVC pipe leaking, with a drop of water on it, he THEN said he was sending a drywall person to repair the work AND he flew right over and fixed the leak. It took him less than five minutes to fix the leak and about .30 cent in material. The drywall person he sent was EXCELLENT. He did an amazing job and you can't even tell it's patched. He repainted AND sent a cleaning team. He did the right thing but only AFTER he was caught in a lie. We lost use of the room for about 9 days. We have to have the mattress cleaned ourselves. But all in all, this would certainly not have been a huge deal. But, it was made far more stressful than necessary. Full disclosure, I had NO patience for this after a summer of difficulty with contractors during a renovation and a relocation. I was totally stressed out by this point. I'm sure I wasn't pleasant to deal with. Repeatedly being mistreated will do that to a person. What IS a huge deal is Mr. Jones coming out here and gaslighting a customer who he knew was on the verge of a nervous breakdown. I can't recommend a company that did this. He either initially lied OR he was unable to diagnose why my AC was leaking. Plus, the initial work was sloppy (boots too low for ceiling, PVC unglued, P-Trap not strapped). Either way, it was sloppy work that was handled poorly so, sadly, I do not recommend this company. read more

Mr. Jones and his crew are AMAZING!!!! I can't say enough about this company!! Our AC broke and they were out here immediately to see what was going on. Although we ended having to replace the whole unit, they were able to give us a new unit within just a few days! They make each service personal and they treat you like you're a part of their family!! Thank you so much for going over and beyond the call of duty!!! I would recommend them over anyone in the surrounding Charlottesville area!! Absolutely THE BEST!!!! read more

I've used this company twice. The first time the AC stopped working on a 95 degree plus day and Jones was on site in less than an hour. They did a thorough assessment of the HVAC, cleaned the filters and had me cool again in no time. The second time, ants got into the system and they came in less than 30 minutes on a holiday weekend, cleaned it out, replaced a part and exterminated ants! Each time they were courteous, responsive, efficient and very reasonably priced. I wouldn't call anyone else. read more

My furnace stopped heating and I tried everything I could think of to fix it- including replacing the igniter. The technicians were fantastic- finding the problem and going above and beyond to fix it. They took the time to explain things to me and were extremely professional. The maintenance call was also reasonably priced. Highly recommend. read more

I recently bought a condominium in Charlottesville. I did have a home inspection before I bought the condo, but that did not include the HVAC unit. Within 10 days of moving in, the HVAC no longer worked. It needed replacement. Jones Heating and Air stood behind their work, even though it was the previous owner who had hired them to maintain or repair the HVAC unit. That says everything to me. I am going to see if Jones Heating & Air have a yearly maintenance program...to take care of the unit so it won't need repair. Thank you Mr. Jones for being an honest guy! read more