Jones Heating & Air, Charlottesville VA installed our HVac unit while we were out of town on…read morevacation back in 2020. All went very well price was fair, work was prompt and workspace was meticulously neat and clean. This review is way overdue....I finally prioritized it because they came back after all these years and fixed a small detail that I wanted improved. I appreciate their good work and their 'over and above; kindness to me. Truly wonderful customer service.

Love this company-great work and fair prices. We have used them…read moreOn our rentals and own home.

The team at Duct Medic were outstanding. My wife and I just bought a new home and had the team…read morecome out. The crew was incredibly professional, explained all of the work they completed and worked efficiently. They treated our home like their own. They even went above and beyond, completing a separate task to seal off another open vent. I cannot recommend them more highly. They were fantastic. We will have the crew at Duct Medic come back once a year to keep our vent work clean and safe. A++++

Extremely thorough. Needed to do duct repairs before they could clean si could not hire at this…read moretime. Seemed very knowledgeable. *** only bc cud not engage service right now.

Called with our heat out, they were able to come same day and fixed the issue. Fast, reliable,…read moreand responsible priced.

I can't say enough good things about the owner of this company and his techs. They were right there…read morewhen I had a time crunch on closing a house and a last-minute issue in the ductwork caused by a crawl space mold-abatement project by a different contractor. They checked it out and took care of it, at some cost to their schedule, I"m sure. I was able to close on time, thanks to them! Throughout the process they kept me informed of both the cost and the progress, and the costs were very reasonable. Finally, their accounting and notification systems are amazing. I received an email about what the tech was going out to look at, based on my explanation of the problem before he got there. When the tech went to the truck after his work, I got an email with the analysis and the bill, which I could pay online right then, or later if I wished. The whole process worked not just like clockwork, but like a very expensive Swiss watch. Or a lunar landing. And, they were pleasant, forthcoming about what was likely wrong, and also frank about what they couldn't say until they saw the problem. They treated me as if I had a brain and was likely able to understand what they told me. They believed what I said. All in all, this was a great experience, with great people of great integrity, a great notification and billing system, and, of course, they fixed the problem. I had used TNT before for a general maintenance call, mainly because I love their logo. They were great then, too. Didn't overcharge me, and when I called to see if they needed to come back for the fall, they said no, I was done. No point in paying for that, they said. And they were right! I recommend TNT without reservation. Wish I had known about them years before! R Culbertson

My Mom is 99 years old and a bit of a neurotic clean freak. Her kitchen sink 2lrg and a mid small…read moresink with a disposal, was severely stopped up. We ran out to get a proper plunger and Mr Plumber ... it went down a bit and she was over the moon... as dishes piled up beside it. The water had drained but it filled again and there she was trying to plunge it determined not to have to pay an outrageous plumber bill. We'll Fetch came first thing fixed them ( all 3) from any future stuffing... and they will be returning to repair some electric issues as well... when told the cost she said... is that all... if I'd known you were so reasonable We'd have called yesterday... ( which is what I did anyway...) They also cleaned up after themselves... (except for that pile of dishes)... can't thank those fellas enough, for coming first thing and doing such a great job!! You'll be our go to handymen from here on out!!!

We had a water leak on a Friday, called the office and were told they could come out on Monday. So…read morewe turned down other offers for later in the week. HOWEVER, when Monday came they could NOT come as promised. We had to start over finding a plumber. We felt we were deceived.

Just had one of the heating and air guys out to our house to take a look at our unit. Not only was…read morehe able to arrive early, but was very pleasant and worked quickly to establish what was wrong with our indoor unit. He was able to get our heat going in the meantime, while waiting on a quote for a replacement panel by tomorrow. He was knowledgable about what size system we should have for our house and able to offer more quotes if we wished to replace the unit entirely because of the many problems we had before and the fact that it was small for the size of our home. Would highly recommend this company!

I had a number of bad experiences with this company over the years they serviced my unit fit about…read more5 years . Atvthe beginning , in 2021 the customer service was great but it rapidly went downhill over the years . Communication is poor , there were disputes over billing and even after the owner agreed that I'm entitled. For a refund it took months to get it and the billing person was extremely rude every time I spoke to her . I think her name is Sharon . Suffice to say that I stopped using the services if this company about a year ago because even their great technician Chris who serviced my unit and he was the only reason i stayed with this company this long , even he couldn't make up for all the issues that I had with this company . There are much better companies around . Go shop for them elsewhere if you want good customer service and good communication.

This past Monday, when I stepped into my living room from my bedroom which has a separate heater, I…read morenoticed that it was very cold and I also noticed that the thermostat screen on the wall was totally dark and did not have the usual numeric display. It was 19 degrees outside and didn't seem to be much warmer inside the house either. The owner of my house has a regular maintenance contract with Beck Cohen and they had just installed a brand-new HVAC system this past summer so I called them immediately. They were very busy with weather related issues for multiple HVAC customers but they told me that they would have a technician come out ASAP to try to fix the problem and to get some heat going in the house. Their technician, JUSTIN BAIN, was working at another location but arrived at my house in less than an hour from the time of my original call. He immediately found the problem with the HVAC system and quickly fixed it so the house began to warm up quickly. Ironically, the system here was scheduled for its semi-annual maintenance check on the very next day so JUSTIN stayed for nearly 3 hours completing that check while he was here so that he could check for and correct any other possible problems with the system. In the past 6 months, I have had two HVAC issues which were significant since both happened during periods of very inclement weather, both heat and cold. The first was this past summer when the old HVAC system totally crashed during a 95-degree heat wave and Beck Cohen expeditiously replaced the entire system within just a few days. And the second incident being the minor issue that occurred this past Monday which JUSTIN quickly fixed on that very cold day. Beck Cohen has both EXCELLENT Customer Service and technical HVAC expertise and service which I value because I've had some unpleasant experiences with other HVAC companies in the past so I'm very happy and relieved that I can always rely on Beck Cohen for quick and effective service!! A Big Thanks to JUSTIN and all of you there at Beck Cohen!!

It took a year and $5000 in additional costs, plus another service company to finally get our…read moresystem functioning properly. It was not installed to code or as contracted nor was it wired correctly. Awful experience i will be persuing for restitution.

April 1, 2026, I requested service for our upstairs Heat/A/C unit which would not turn on. This…read moreunit was purchased from Robertson's Electric 8 months ago. I called and An appointment was scheduled, promptly, for the next day. Our service technician was Leo, who was very courteous and knowledgeable. He performed a diagnostic check on the unit and after a short period of time, had it performing perfectly again. He took photos to show the problem to be a loose connection, most likely from the manufacturer. The upstairs is now cool again. I really appreciated Leo's kindness and explanation of the problem! I am grateful for his expertise and will recommend Robertson's and Leo to anyone needing expert service for their heating and A/C needs!

Update: they did call me to apologize that their after hours answering service denied me service…read moreand denied me the ability to talk to management. They said there was no reason that it should have happened and offered to give me their personal number as a backup.

One Source Mechanical is the best in the area for all things mechanical in the home. They have…read moreworked faithfully, reliably, and smartly on my my furnaces, HVAC units, water heaters, AC systems, and some plumbing at several properties in Charlottesville for about 15 years. They respond quickly, repair when possible or otherwise replace with new units, offering a range of options. I wouldn't call another company with all this confidence I have in One Source Mechanical. Judy McL

This is the second time using One Source. The first was back in 2015, and when a new problem arose,…read morebased on my previous excellent experience, I called on them again. Great communication in scheduling, the Technician showed up on time (actually early!) and was friendly, knowledgeable and efficient. Answered all my silly questions, and even gave advice on things I can do to improve the performance - all for a very reasonable price. If you are in need of service on your HVAC system, I highly recommend One Source!

Great always prompt service!! You can count on mack Morris!!!! 11 years of great serviceread more

Been using Mack for 30 years to do all my hvac work. Always on time with knowledgeable technicians…read moreand priced fairly.