I recently purchased a home and the home inspector recommended addressing a concerning looking main…read moresupply line. I reached out to Randal for a replacement quote with a picture, and at 10pm at night, he promptly provided me a detailed description of the piping, and explained that he had in fact been the one to conduct the work on this piping years in the past (I assume he remembered the job simply from the picture??). The supply line is not a concern, and the fitting in question was actually a runoff drain line that was not under pressure. Randal, then explained that as the new owner, the 10 year parts and labor warranty transfers to me. Thanks for the honest and detailed response at no charge!

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

I have had electrical work by Billy several times and he is wonderful. Easy going and doesn't try…read moreto upsell anything. I bought their maintenance plan and they came out and did a through inspection. The guy that came today knows I am handy and can fix things so gave me a few tips on plumbing. They would have had 5 stars but they did not call me an set up my inspection after I bought the plan several months ago. Still would recommend this company.

Great service. My new go to for plumbing and electrical work. Fast response time too.read more

Outrageous pricing!…read more If those two words are not enough to begin your search for plumbing services elsewhere, keep reading. I was called by Michael and Sons to see if I wished to schedule a plumbing inspection as part of our maintenance package. I said "no," that I would like to get a quote on installing a tankless hot water heater. The same model they recommended cost half that at a big box store. The gas permit charge is $400 through them. Madison County has a rather opaque system for determine plumbing permit charges which means if I get the permit myself, it will be between $75 and $310. I'm willing to pay a convenience fee to have a project done in one fell swoop and won't comment on this charge. What I will comment on is the price for labor alone -- approximately $4200 with our Gold Discount of $600-$800, meaning that a first time customer would be out approximately $5000 for the labor of one skilled plumber. I was told that M&S need to block out a time frame from 8:00 AM to 6:00 PM -- nine hours assuming their man takes an hour for lunch. I told the scheduler that I don't think an admittedly-skilled person is going to take nine hours to install such a device and estimated out loud that that is around $500 per hour. After trying to deflect my assertion, I was somewhat-disingenuously told that there was no per hour rate and that such calculations cannot be made. But after a little back-and-forth, my numbers were generally-confirmed. You are welcome to do the math and try to get your mind around the actual number of man hours involved. A lot of you out there pay for such services after refinancing your houses and don't spend much time thinking about how much such projects cost because you are awash in cash and have projects that have been nagging you for years. Or the plumbing company can give you easy credit. Slow down! And one last point I wish to make is through an experience I had years ago when replacing a gas water heater. Can't remember the company, but I got an outrageous estimate, but from an honest plumber. He told me people in Woodbridge have more money than sense; that the job would take him two hours or so; and that after looking at my workshop, he advised me to do it myself. I did. It took around three hours and his quote was for around $1200.

Nathan did a great job coming and give me an estimate and they're scheduling it two days later very…read moregood Knowledgeable, professional, and helpful young man

Recently I went to Ferguson's on Garrett St to purchase 2 replacement valves for my dripping Kohler…read morebathroom faucets. As I finalized my purchase, I jokenly ask the sales person if he had a plumber as well!?!? Well, there was a gentleman sitting on a stool waiting to be served, when the sales attendant said to him "could you do it?" To my utter amazement, he came to my house in the city and repaired my dripping faucets. This is what you call customer service, which earned the company a new client. Thank you very much! Erika Buckman

From the owner: Get a plumbing system installed for your newly constructed property by hiring Hord's Plumbing &…read moreBackhoe. You can rely on us for complete plumbing system installation services from the ground up.

I had an outside water line leak and having a family without running water is rough. I called…read moreHamilton's Plumbing late in the day and was so happy that even after working all day he showed up and worked in the dark. Very Professional and friendly young man and my entire family were so happy to have water back. Can't recommend Johnny any highly. Thanks from the entire family. Also a very fair price. Thanks again. Don Sites

From the owner: We are a family-owned and operated plumbing business built on faith, integrity, and hard work. As a…read moreChristian company, we believe in serving our community with honesty, respect, and a commitment to doing what’s right. From leaky faucets to major repairs, our family treats every home as if it were our own, offering dependable service you can trust. Guided by our values, we strive to provide quality workmanship and genuine care for every customer we serve.

My family used Johnny for years. I started working for 1 of his competitors a few years ago…read more Used them to do some jobs at my house. When I last called Johnny, he slammed both me and my employer. Said he detested both of us, and was never going to work for me again. Happy to hear that. Do not want his work any more.

I have used Johnny's services over the past few years doing various services around my previous…read morehome and current home, which were pleasant. Two years ago when our HVAC system was near the end of its life, we contacted Johnny's regarding installing a new system-we were told that it wasn't needed yet. Shortly after that the HVAC did quit working and we got a family friend who specializes in HVAC to install a new system for us. Fast forward to 2022, I contacted him about doing another big project with lighting and plumbing. When I called he said he refuses to work with me because I was not "loyal" to him and proceeded to hang up the phone. Decide for yourself if that's the kind of attitude you would like to have in your home when looking for repair services.

We had an excellent experience with the Otter Guys!…read more Responsive, friendly and they know what they are doing. T hey fixed our water heater, while almost every other outfit tried to sell us a brand new water heater instead of doing the repair. Turned out, just a leaky PCP pipe and there was nothing wrong with the water heater! Trustworthy. Integrity.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

Update: I spoke with Chris and explained the situation. He said he would wave the full cost…read more Look it up...carbon monoxide can be found in septic tank gasses. I explained on the phone there were strange brown circles over the septic tank and CO detector went off in the room nearest the pipe with outflow to the tank. I was told it would be $89 for them to come out. He opened two of the septic pipes. Asked me to flush the toilet furthest from the pipe. He saw the water flowing to the tank. Came in and looked around the inside of the house. Said he believed the CO was coming from the propane fireplace pilot. (It has a CO detector next to it which didn't go off.) A total of probably 15-20 minutes max. That'll be "$245 for the diagnostic". He said it was office policy to charge for the diagnostic. Basically I paid $245 for his opinion and no work. Last year, they did good work with good customer service moving our water filter system from under the house to the laundry room. We had no issue. But this time I feel high jacked!!

The service was top notch The techs were the best…read more Very professional Honest and awesome