Terry was very personable and provided in depth education on water management systems and was very…read moreknowledgeable and gave solid, fair pricing. Bill F.

I will never recommend this service. While putting in water softner the water line was cut without…read morecutting the water off. This shot water into my furnace completly destroying it. this company wants to pay for parts. My furnace was in perfect shape with every check up done since since purchase. Furnace is $5600 replacement. Heating company said parts would be over $3400. yesterday while pulling the heat air unit they found the wire harness fried also and several other parts destroyed that they can not replace. I believe they should take responsibility for their error. As of yet we have no settlement. I expect them to pay for the furnace air unit which they destroyed. It would be the only right thing to do.

The best anywhere in this area! Always prompt and do the job right the first time. I have used them…read morefor every plumbing issue I've had in the last 8 years and recommend them to everyone I know. Honest and extremely fair priced. Thank you!!

Basic Plumbing were quick to respond and did great work! Truly couldn't have been happier with the…read morefix! Thank you, Basic Plumbing!

Could not have asked for more! Two days before New Year's, Michael was able to come in, assess the…read moresituation with the leaking water heater, and have it replaced in almost forty eight hours. Professional, friendly, quality.

Great experience came out and gave me a quote; total project number was more than I budget so need…read moretime to prepare. I would say his prices are fair but higher than expected for some.

Our technician, Detrick, was super friendly and very knowledgable. Didn't take long for him to get…read moreour water heater and faucet back and running. Should have asked before hand if we were going to have a hole in the wall afterwards. I'd recommend Detrick to anyone looking for an amazing plumber.

The service was outstanding. Had their plumber install a new garbage disposal unit, change fixtures…read morein the bath and kitchen and fix a leaky shower. The only drawback is the pricing. Don't expect to pay by the hour like you might from a small "mom and pop" or independent plumber. It seems expensive.

This review is for Nick Tama. Nick is a great guy and a great electrician. He's polite, prompt,…read moredoes such a wonderful job, and is willing to explain as he goes. Had a good experience with Culpeper overall over 4-5 visits, and can definitely recommend if you have electrical work you need done.

We had Culpeper Home Services replace a 15/20a 120v duplex outlet in our kitchen and had a great…read morecustomer experience. Scheduling was fast and easy thanks to a refreshingly friendly and courteous staff providing a fair estimate. We also received a reminder text, along with an advanced text with photo and name of our technician when on the way. Our Technician Noah was extremely polite, knowledgeable and efficient. He even spent a few extra minutes to help us assess our electrical environment. Ya know, it's not often anymore that we feel we get the VIP treatment, but this was exceptional. Highly recommend!

Update: I spoke with Chris and explained the situation. He said he would wave the full cost…read more Look it up...carbon monoxide can be found in septic tank gasses. I explained on the phone there were strange brown circles over the septic tank and CO detector went off in the room nearest the pipe with outflow to the tank. I was told it would be $89 for them to come out. He opened two of the septic pipes. Asked me to flush the toilet furthest from the pipe. He saw the water flowing to the tank. Came in and looked around the inside of the house. Said he believed the CO was coming from the propane fireplace pilot. (It has a CO detector next to it which didn't go off.) A total of probably 15-20 minutes max. That'll be "$245 for the diagnostic". He said it was office policy to charge for the diagnostic. Basically I paid $245 for his opinion and no work. Last year, they did good work with good customer service moving our water filter system from under the house to the laundry room. We had no issue. But this time I feel high jacked!!

The service was top notch The techs were the best…read more Very professional Honest and awesome

We had an excellent experience with the Otter Guys!…read more Responsive, friendly and they know what they are doing. T hey fixed our water heater, while almost every other outfit tried to sell us a brand new water heater instead of doing the repair. Turned out, just a leaky PCP pipe and there was nothing wrong with the water heater! Trustworthy. Integrity.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.