We requested the service via Costco. We were visited by Brian Hull (sales) and he went through some…read moreof the features of their (RO) water purification system and also tested the water from our tap, and refrigerator. We compared it against the distilled water that we had and the results were appalling. Installation was scheduled and their technician Adam Marjason completed the installation in less than 2 hrs. He is organized, knowledgeable and communicated the instructions of the RO systems to us. He answered all our questions post installation and practically went through the dos and the don'ts of the system. I will update this review in an event of any issues (if any) and how it was handled. But until then, overall we have good experience right from the start.

Overpriced. I was able to get a better system installed for almost half the price. They also…read moredramatically overestimated the level of hardness of the water

Adam came by the house today to see what was causing our well water system to not operate…read morecorrectly. He checked the system out and it appears that a check valve and part of the pressure switch had gone bad. He replaced the parts and got us back up and running. Mermaid always gives 110% when it comes to taking care of their clients. I would HIGHLY recommend them to anyone that has water system needs. Thank you to all involved. Ritchie

I live in College Park, and I knew that my water (municipal water) was leaving gross scale on our…read morebathroom fixtures and was therefore hard water. I also noticed that our water smelled very heavily of chlorine. I wanted to hire a company to soften our water and install a reverse osmosis drinking water system, but I honestly didn't know where to start. Something like 20 years ago in a different state we had purchased a Culligan water softener system, so I started my quest to look into water softener companies by calling Culligan. I am a member of Costco, so I also called Costco's water treatment folks, who happen to be Carroll Water in my area (who sell EcoWater systems). Both the Culligan and the Carroll Water systems seemed nearly identical; both use electricity, have electric timers for their salt water washes that you have to pre-set and worry about re-setting if the electricity goes out, are rather large systems, etc. One was a bit more expensive than the other (it actually annoyed me to no end that EcoWater/Carroll Water/Costco have some kind of buy-a-water-system-get-a-HUGE-Costco-gift-card thing going on...just seems way too gimmicky). My father, an engineer with tons of patents, lives in another state and had purchased a Kinetico water softener system and loved it. He told me I really needed to try to find a Kinetico dealer in my area so I could take a look at them, also. So I found Mermaid Water. I was impressed that their system didn't use electricity and that the salt water backwash system kicked in because of usage and not because of electric programming. To me, this seemed much more efficient than having a system that just always backwashed on Sundays at 3 am or whatever. The Mermaid Water representative who came to my house initially (Ed Owens) was also very flexible about the installation process - far FAR more than the Culligan or Carroll Water folks. I also LOVED that the Kinetico system was so much smaller and had such a smaller footprint than the Culligan or EcoWater systems, for we were limited on space. Even though Kinetico/Mermaid was a bit more expensive than Culligan and Carroll Water, I chose them. I'm very glad I did, but I didn't really understand why until after I had the installation team come in with our new equipment. The Kinetico installation team was absolutely amazing. Truly. Brad King, the son of the owner, did the install, and he is absolutely a master plumber. No one could have done a better job. He came into my house, created phenomenal ways to get the job done while minimizing the footprint of the machines and maximizing the benefit to my house - I am so grateful to him. And as he did the install, I asked him a thousand questions and he was SO patient and answered them all. And it was during this time that I became much more educated about the equipment and so grateful that I had chosen to purchase it rather than anything else. For example, I watched while Brad set the clockwork discs/gears that tick down to when the softener enters a backwash cycle. Basically what happens is that as you use water, the machine slowly ticks down via a small clocklike gear until it's time to start a backwash cycle. Then one part of the machine backwashes while the other is still filtering your water. The cool thing is that the Kinetico equipment actually backwashes itself with treated water (the others don't), which lengthens the life of your equipment. And since only one side of the water softener (there are two sides - basically two water softener units that sit side by side) regenerates/backwashes at a time, the other side is always still filtering your water. Whereas with Culligan or EcoWater, their machines don't do this - the whole setup backwashes all at one time, leaving untreated water coming into your house. Also, because usage is measured via a mechanical clockwork gear and not an electrical panel in the Kinetico systems, there are less electrical parts that can fail in the future, and you don't need an electrical outlet nearby to plug the machines into (which made me happy - I didn't have to get an electrician out to run wiring for a new plug). The Kinetico system typically backwashes more frequently than the other systems, since it backwashes based on usage, leaving me to surmise that you could absolutely be put in a position with units that only do this based on timers where your system is gunky and needs to backwash but hasn't yet done so because the timer hasn't told it to. And the Kinetico system uses far, FAR less salt during backwashes, thus FAR less salt overall. I would much rather have equipment that backwashes when it knows it needs to based on its own usage than a system that backwashes once a week based on a timer. Their reverse osmosis system is also stellar; it has powerful water pressure - much better than other RO systems. We are THRILLED with our Kinetico equipment and THRILLED with Mermaid Water! The best brand of equipment out there.

I had a very pleasurable experience with Mrs. Sonalei Amador…read morevia a phone call on Wednesday 10/4/2023. Mrs. Amador was very pleasant and caring to my help Since I had a stroke or month and a half ago. She was patient and very pleasant with me on the phone. Sometimes it's hard for me to get my words out right now or I stutter and she help me through it. I want to let everyone know at Culligan Water. Thank you , Rick Marders

James, from Culligan came out today to check our whole house water softener system. I have honestly…read morenever had a better experience with a service tech. He was polite, knowledgeable, and very very helpful. THANK you, James! You are definitely a huge asset to your company!

Installed water softener and carbon filter. Can tell the difference immediately in the house. Had…read moreissues with the product and they came out and fully fixed the issue and were quick at responding

Very glad I found Nova Water. When I was looking at getting a water softener, I got estimates from…read moreplumbers but was thrilled to find Nova Water since they exclusively specialize in water treatment so they 100% know their stuff. They are a small family owned business and are easy to work with, organized and delivered what they promised. Chuck installed a whole house water softener and separate whole house carbon filter and we are enjoying our clean, soft water. Pricing was reasonable and the installation work was excellent. Veronica is great and quick to respond to any questions/scheduling.

Last night we noticed a wet spot in our ceiling in the kitchen and I found that water was dripping…read moreupstairs from a copper pipe that should've been replaced by a plumber years ago when he replaced all the copper pipe in our house. Overnight it got worse and drenched the kitchen table. So I reached out to Plumb Perfect Plumbing, and they scheduled a technician to come out today. To my surprise, their technician was able to get here even sooner than originally planned. Dan Lopez did all the work quickly and efficiently and took pictures of his work shared them with me. He was very professional. He removed the leaky pipes and took the time to explain to me exactly where the water leak was. I would recommend Plumb Perfect Plumbing to all my friends and relatives in the area. The price for the service was within the range that I was anticipating.

We started using Plumb Perfect Plumbing almost 10 years ago and ALWAYS call this company because…read morethey provide the very best quality of service at reasonable prices. We've lived in the area nearly 40 years and quite honestly had terrible experiences with many of the areas plumbing companies. That has never been the case with Plumb Perfect Plumbing. I highly recommend that you use this company for your plumbing needs. I know I will continue to do so!

Great people. One of the few companies around that were willing to come to our place way out in…read moreBFE. They also managed to do it the day after a storm when every other company in the area was telling me a week out. (I started calling plumbers closer to me and eventually worked my way farther out). Plumber was friendly, price reasonable, and work was good & fast. Next time I need plumbing work done, Juniors will be my go-to.

Juniors's seemed to receive good reviews. But if you call this number now for Junior's Plumbing,…read more540-412-8245, they will answer, "Precision Plumbing, formerly Junior's." And I deeply regret calling them. The week before Thanksgiving, I requested service on 3 toilets in my home to have the tank parts replaced. I was having family coming and wanted the work completed before they arrived. They sent Michael to my home. He provided a quote just under $1,300 for the repair, advising that there could possibly be damage if I chose to go this way, and they would not be responsible if that happened. He provided a quote of $$2,250 to replace all 3 toilets with an American Standard model, and said there would not be any damage. He said he could do it that day, so I reluctantly agreed to have them replaced. He said it would take 3 hours. His only business in my basement storage room was to turn off the main water valve. However, I should have paid more attention to his whereabouts. I thought it odd that he carried out a white canvas bag that appeared stuffed with something, and I wish I had stopped him to ask what was in the bag. I also wish I had gone into the basement and checked to see if anything was missing before he left. I thought it odd that he didn't depart after he finished working. Another Precision Plumbing van pulled up and parked in front of my house. I now wish I had gone outside. At a later date, I went down to the basement to get Christmas decorations and discovered many, many items, were missing from the storage room where the water main is located. I was very upset about this and called Precision Plumbing and left a voicemail for someone to call me. Candace, the former owner's sister now runs the company. She called me back and said she spoke with Michael and he denied taking the items and also denied there was another company vehicle at my home that night. However, after checking GPS, she confirmed with me that there was another company van at my home, just as I saw and described. I reported the theft to the county sheriff's office. They prepared a report and recommended I install cameras to watch service providers. I'm letting people know they should not be shy about watching over people working in their home. I advise having additional people on hand to watch with you. It's getting to where people know they can take from others and get away with it. I would not recommend using this company for this reason.

Requested a water softner for our home. The price was very reasonable, and the quality of…read moreworkmanship was very good. If you are needing a water softener Pure Water Filtration is the company you should pick.

From the owner: Everyone deserves access to pure and safe water. At Pure Water Filtration & Well Services, we are…read morepassionate about providing top-notch water solutions for our clients. Our team is deeply rooted in the community, with a history of supporting local initiatives and offering veteran discounts. With our water services, you can have clean, high-quality water every day. We cover a wide service area, including Stafford, Fredericksburg and surrounding regions, ensuring that every household has access to quality water solutions. Now introducing water delivery services!

purchased a system from this company back in November. After going through my mom's home after she…read morehad passed away and eating a new way to make sure the water was safe because I was moving back here with my kids. I found this company called them. They were quick to respond, knowledgeable, friendly over and above customer service experience I would recommend them to anyone. The water has been amazing. Holly

I purchased a full whole house filtration system after my original system died. This company made…read morethe process smooth, friendly, and easy to understand. There were no pushy sales pitches and all communication was clear, concise and done at my convenience. I honestly would have gone with them right after the presentation but I was told to look around a bit for other companies. I did...and I was unimpressed. The next company did a 23 minute "presentation" and quoted me double the price of VA Environmental Resources. I nodded and smiled and escorted him out of my house...Then promptly called Joshua and informed him I'd like to move forward with his services. The installation was scheduled for the following week. I was told the water may be off for 4 hours, but it was only off for 2. The gentlemen who showed up for the install were on time, efficient, and cleaned up after themselves. Joshua returned a week later to conduct a walk-through with me and show me how the machine worked and encouraged me to use the 24-hour phone number if anything happened and I needed them. I no longer have to use bottled water to fill my dogs' bowls, my skin feels better out of the shower, and I'm already using significantly less soap than before. I highly recommend this company and Joshua and April were amazing!

CJ did a quick job replacing my outside faucet! He informed me of all issues that "could" happen…read morebut none of them did! They just want you to be​ aware! He was quick and left no mess. Great job and they squeezed me in same day!

Trident Plumbing is great to work with and gets the job done. We had our disposal line going out of…read morethe house cleared and the hot water reserve tank on our hot water heater fixed that was causing a mystery intermittent "running water" problem in our house running up our water bill. Brian and his staff were professional reliable and provided a good value for their services. Definitely recommend!