Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

Set an appointment for yesterday and they never showed up or called. I guess you really have to…read morestay on top of them so they actually come to the job.

CJ did such a bad job, we now have water leaking through the ceiling. I cannot believe how bad this…read moreplumber was.

My hot water heater started leaking water everywhere and I needed to get a new one ASAP. My first…read morequote was from Michael and Son's (beware) and it was for $2800. Smith replaced my water heater for $1575, the least expensive quote I received and he did it the same day! Very nice fellow and good work done. Will be calling on him again!

I have used smith plumbing for many years now for renovation work to new construction. Their…read moreexpertise and prompt manner has helped maintain my level of customer satisfaction as a general contractor. I have recommended them through the years to my customers for all their plumbing issues.

Sometimes, you just have to really appreciate the fact that there are still honest small businesses…read morein America. The garbage disposal in my sink stopped working, and I asked Sunwave to come out to look at it. They came out the same day. They also discovered that the disposal wasn't broken. It just needed an Allen wrench to turn the blades a little bit to loosen it up. The service took 5 minutes. SUNWAVE DID NOT CHARGE FOR THE SERVICE. I come from a big city where there is a minimum service fee just to come out to your house (usually running into several hundred dollars). So this gratuitous service really was quite a pleasant surprise. And to be clear, I would have been very happy to pay Sunwave Plumbing. It was a very difficult weekend without a working kitchen sink.

This is the second time we have used Sunwave Plumbing at our home. Their office is very organized…read moreand communicates well. The guys that came for the repair were friendly, knowledgeable, and got right down to work. They found an additional problem which was easily rectified at the same visit. The additional item could have become a real issue if left for later and we appreciated their thoroughness. Their pricing was normal for the work performed. We will call them again when necessary.

I called and scheduled 3 simple plumbing repairs 2 weeks in advance. The tech showed up without…read moreproper tools and materials to do the job, even though Fitch knew exactly the work that needed to be done. I was told they would have to come back another day to complete the work, and we scheduled for the next day. 10 minutes after they were due to show up, the scheduler, Nola, called me and stated they would not be sending a tech until I agreed to their price of $861 to lay a foot of copper pipe to an existing line and replace an outside spigot. The work was supposed to be done hourly on a time and materials basis. I told her I thought the price ridiculous and shared my dissatisfaction with having to be pinned down waiting another day to have a tech come to do the job they were unprepared to do the day before. I was told I was being "rude" for having to explain to her how I had been inconvenienced (because she asked me that question). She said she would have to talk to her service manager to see if they could even send anyone and would call me. She never called and I called her back and let her know I had been a customer at Fitch for 23 years but will no longer be using their services ever again. John Fitch used to run a decent company, but now the customer service is horrible, the techs are unprepared, and they try to price gouge the customers to make up for time lost due to their own errors.

My Mom is 99 years old and a bit of a neurotic clean freak. Her kitchen sink 2lrg and a mid small…read moresink with a disposal, was severely stopped up. We ran out to get a proper plunger and Mr Plumber ... it went down a bit and she was over the moon... as dishes piled up beside it. The water had drained but it filled again and there she was trying to plunge it determined not to have to pay an outrageous plumber bill. We'll Fetch came first thing fixed them ( all 3) from any future stuffing... and they will be returning to repair some electric issues as well... when told the cost she said... is that all... if I'd known you were so reasonable We'd have called yesterday... ( which is what I did anyway...) They also cleaned up after themselves... (except for that pile of dishes)... can't thank those fellas enough, for coming first thing and doing such a great job!! You'll be our go to handymen from here on out!!!

Great guy, great and prompt service. Went above and beyond to help us. And fair prices, too.read more

The review should be a 10+ not a 5. Jim, was very professional and more than honest and fair what…read morehe charged. He went above and beyond what we asked him to do. As a former Marine he certainly epitomizes those values. He should be your first call for plumbing problems!!!!

They were right on time, kind, thorough, friendly, knowledgeable, and I thought the price estimate…read morewas reasonable.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

Kevin performed several services: replacing wax rings on two toilets, fixing a broken pipe,…read moretightening up a sink faucet, and fixing some slow drains. He was polite, respectful of our belongings, cleaned up after himself, provided an up front assessment of what was needed and his recommendations, came back promptly after going out for parts, reviewed all the improvements he made, and summarized some warning signs and a list of (if they happened) things that meant he should come back to tune up his work some more. This was a cost effective experience. He is definitely the best contractor-type person we've found in Charlottesville. We will call him again and recommend him widely.

Kevin is the best, most honest, and hardest working plumber in all of Charlottesville! He's been…read moreserving the area since 1979 and has experience with big jobs and small. His prices are very reasonable, typically way cheaper than other plumbers, and he really knows his stuff. Support your local small businesses!!!

We've been maintenance customers for years and had some electrical work done as well. When our…read moreaging HVAC died in this summer heatwave, they helped us find the proper replacement system for our home, walked us through all the options, answered all our questions about the quote, installation process, specs for the different systems. The installation went very smoothly and everyone we wot\raked with was very professional, pleasant, and respectful of the house -- I wouldn't hesitate to use them for large or small projects. Huge thanks to Brian Donovan for helping us to choose the best system for us; Layne Zirkle for working out scheduling to get us installed as quickly as possible; Gage Norris, and Micah Nicholas for making installation easy; and Hasmatullah Ibrahimi for keeping our old system running for as long as it did.

It took a year and $5000 in additional costs, plus another service company to finally get our…read moresystem functioning properly. It was not installed to code or as contracted nor was it wired correctly. Awful experience i will be persuing for restitution.