1. Sprouse Mech

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Fishersville, VA

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Sprouse Mech

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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10 years ago

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Blue Mountain Plumbing Heating & Cooling

Blue Mountain Plumbing Heating & Cooling

(12 reviews)

Company apparently sold for the second time in 2025 and has taken the express lane South since…read more Chaotic, disorganized and VERY expensive. The girls that answer the phones are as nice as they can be, but the company is just completely unreliable now.

I had my HVAC service contract visit in early June 2025 and I paid Blue Mountain $200 for an…read moreannual two-visit service contract. At the conclusion of the visit their technician said everything checked out okay. The next week we had a heat spell and my heat pump could not keep up with the outdoor temperatures. Despite a setting of 73 deg, the temperature would climb to 80 or 81 by late afternoon and would stay that way until at least 11:00 PM for the week of the heat spell. Two weeks later I had an appointment with their sales rep to get a bid on a new system because mine was 14 years old and I was interested in a modern VFD controlled high efficiency heat pump. The sales person explained my problem during the heat wave was because old heat pumps lose their efficiency over time. After getting Blue Mountain's bid I decided I should get a second bid from another local HVAC service company. The second HVAC owner came to my house to provide a proposal for a new heat pump and told me my problem was likely low refrigerant. He recognized that I owned a make and model that was notorious for leaking. He filled it with 6 pounds of refrigerant and estimated it was down to about ¼ its capacity. You can see by the picture with his tank that I received a 6 pound fill. Immediately much cooler air was flowing out my floor vents. Within an hour my house was cooled to 73 degrees during the heat of the day. My system continued to work well for the following month until it was replaced. Because I had such poor service by Blue Mountain, I called them and requested a full $200 refund explaining how I did not get the obvious service I needed (more refrigerant), and I was misinformed by their technician and sales person. I realized we had a contract and they already had my money, but I hoped they would accept responsibility for their mistakes and graciously return the money. The dispatcher seemed contrite and empathetic, but she told me it was not their policy to provide refunds, but she would talk to management and explain what happened. After a week I did not get a call back so I emailed her. The next day I received the following response: I apologize for the events that happened. I can cancel the maintenance agreement for you but unfortunately, we do not provide refunds for memberships.

Sprouse Mech - hvac - Updated October 2026

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