Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

They were right on time, kind, thorough, friendly, knowledgeable, and I thought the price estimate…read morewas reasonable.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

Incredible service from some truly nice people. Been with…read morethem for decades - both fuel oil and propane. Years ago on Thanksgiving day, as I was starting to put the turkey in the oven, the propane ran out. I called Tiger, expecting an answering machine, but got a real person, who immediately dispatched a propane delivery truck, and saved our dinner. Just one of the many reasons why I am a loyal and thankful customer. Go Tiger Go!!!

I signed a propane fireplace purchase and installation agreement a month ago. Installation was…read morescheduled and then I called the day of (no call from them), and they told me the installer had called off sick. So I waited another 2 weeks for the next install date. No show. I called them, and they said they didn't have the permit. Note, this is me calling them on the day of service. No one had bothered to call me about this. I talked to the permit people, and they said no one had even filed an application. When I called and asked to talk to management, receptionist said "they're all out to lunch" (no pun intended). She said a manager would call me back, but no one did. This business has very serious personnel and professionalism issues. Run away fast!

Sometimes, you just have to really appreciate the fact that there are still honest small businesses…read morein America. The garbage disposal in my sink stopped working, and I asked Sunwave to come out to look at it. They came out the same day. They also discovered that the disposal wasn't broken. It just needed an Allen wrench to turn the blades a little bit to loosen it up. The service took 5 minutes. SUNWAVE DID NOT CHARGE FOR THE SERVICE. I come from a big city where there is a minimum service fee just to come out to your house (usually running into several hundred dollars). So this gratuitous service really was quite a pleasant surprise. And to be clear, I would have been very happy to pay Sunwave Plumbing. It was a very difficult weekend without a working kitchen sink.

This is the second time we have used Sunwave Plumbing at our home. Their office is very organized…read moreand communicates well. The guys that came for the repair were friendly, knowledgeable, and got right down to work. They found an additional problem which was easily rectified at the same visit. The additional item could have become a real issue if left for later and we appreciated their thoroughness. Their pricing was normal for the work performed. We will call them again when necessary.

Zephyr performed a swap of our hot water heater for our home. The crew showed up on time, were…read moreexpeditious in getting the work done, and did a great job leaving the work area cleaned behind them. The company owner took the extra time to educate us on what we were buying, and spent some time showing us the condition of the related gas exhaust ducting and improvements they made. I highly recommend this company for their prompt response, professional work ethic and attention to detail.

These are the people you want working on your hvac system! They were kind, courteous and did a…read moreGREAT job. From the detailed estimate, to the execution of the job, they were fantastic to work with. Their attention to detail is what sets them apart from other local companies. I highly recommend them.

Around 2:30 on a Sunday, I got a call from my tenant: No water! (we have a well.) I called…read moreRooter-Man's emergency line. Within a few minutes I got a callback from "Shane" (I think). The house is in Afton, he lives in Fredericksburg, around 2 hours away! He got to Afton by about 5 or 5:30. Shane checked out the well, eliminated all other possibilities and then called me: The pump needed replacing. By this time it was around six o'clock. He'd have to drive back to C'ville to get a new pump, and he'd have to pull the well! But after giving me the cost, he simply asked, "Should I go ahead and do it now?" I was stunned! Here it was, 6PM on a Sunday night. Pulling a well is no easy job, but he was willing to go ahead and do it right then and there! "Sure" I stammered. Around 10 o'clock, Shane called. The job was done! The tenant had water and was not so grumpy as he was earlier. WOW! I am amazed! THANK YOU Shane!

BUYER BEWARE - Rooterman, like most plumbing companies I contacted, would not quote a price for…read moreclearing a main sewer line blockage. They wanted a $89 dispatch fee to give me a quote. So no matter who you might select, you still pay fees for just getting a quote. This company previously serviced my main sewer line to clear a clog in 8/2023 for a price of $349, which included the clean out service and a visual camera inspection to verify the line was cleared out. This time they came to service my line on 9/15/2026 and told me the pricing had changed. The cost to clean out the line was now $600 and the cost to inspect the line to verify the work removed the clog was an additional $400 for a total of $1000. Although the technicians were great and provided good service, the costs are astronomical. Just very disappointed the costs have tripled in 3 years.

I will never recommend this service. While putting in water softner the water line was cut without…read morecutting the water off. This shot water into my furnace completly destroying it. this company wants to pay for parts. My furnace was in perfect shape with every check up done since since purchase. Furnace is $5600 replacement. Heating company said parts would be over $3400. yesterday while pulling the heat air unit they found the wire harness fried also and several other parts destroyed that they can not replace. I believe they should take responsibility for their error. As of yet we have no settlement. I expect them to pay for the furnace air unit which they destroyed. It would be the only right thing to do.

Very pleased with our experience with Terry and his team...from initial phone call, through visit…read moreto provide estimate and do water test, all the way through scheduling and installation. You can easily tell that the work product and customer satisfaction matters to him and that says a lot about a company. The team was well prepared and meticulous while being efficient during the installation process, including a nice cleanup job. It looked like they were never there other than the new equipment up and running well! I made lots of calls and inquiries trying to find the right fit for our needs, and I'm very pleased with our decision to select Pure Water Pure Air. Highly recommend!

DO NOT CALL!!! The pressure release valve on my water heater…read morewas dripping. The plumber looked at the sticker on the water heater and said it was simply too old and needed to be replaced. He did not run any diagnostics to see why it was leaking. I asked him several times if he could test the pressure in the tank to see if it was over heating or if it could be a faulty valve. He refused to do anything and because he was a master plumber with 20years of experience and the heater was just too old. He gave me a quote for new heater ($1200+) and left. I called another plumber right away who came and ran several diagnostic tests, checked the pressure and figured out that it was just a faulty valve. He replaced the valve which fixed the leak! DO NOT CALL THESE PEOPLE!!!

This is a great company that provided top notch service at a great price. They tell you the cost up…read morefront, double check their work, and make sure you are satisfied before you pay. I originally scheduled a toilet repair. The morning of the job, I found a leak under my kitchen sink. J.J. was able to repair that as well and saved me a lot of time.

Would not recommend. They came all the way to my home refused to test a pressure tank but…read moreimmediately asked for payment for trip out. Consumer Beaware

We had small leak in our bathroom ceiling. We called and were able to get someone to see us the…read morenext morning as this wasn't an immediate emergency. Chris was dispatched out to us. He was friendly and knowledgeable. He found the problem and fixed it quickly. We asked questions as he worked and he educated us about what was happening and why (and didn't seem annoyed by our curiosity). He even made restaurant recommendations! We will definitely use this company again for future work.

They were the first ones to respond to my request on Angi, and ultimately the ones I picked for…read morewhat I needed help with. So, I have a home warranty plan but...what I had was considered "a fixture" issue so I was on my own! (I might be looking for a different home warranty company now, lol). So Nick came over and talked with me and was really helpful. I had told him what was going on and it turned out that the real issue was my house's main water shutoff. That's major to me, and I liked the honesty as I was shown the list of pricing so I understood that these were set prices and that made me feel safer, like someone wasn't just trying to give a higher cost because I'm a woman. You may laugh but I still see that practice, so that was good to see. I called two other places and one (Benjamin Franklin) actually wanted to charge $350 dollars more for the same work, and then came down in price to be just $100 more than Southern...I know I'll never call Benjamin Franklin! I really had a good experience with Southern Plumbing and Nick was very helpful, prompt, did clean work that has a warranty, and I recommend this company.

Called for a tankless water heater issue. Very responsive; the techs came out in less than an…read morehour! After several minutes diagnosing the problem, the conferred with the manufacturer over FaceTime. I had never seen that before, but it added to my confidence in getting my issue fixed. They ordered the required part, and they came out two days later to install it and drain my lines. They temporarily got my hot water running until they could install the new part. Price was very reasonable, and the communicated with me over text and email so I knew what was going on the entire time. Highly recommend this outfit!