The team at Duct Medic were outstanding. My wife and I just bought a new home and had the team…read morecome out. The crew was incredibly professional, explained all of the work they completed and worked efficiently. They treated our home like their own. They even went above and beyond, completing a separate task to seal off another open vent. I cannot recommend them more highly. They were fantastic. We will have the crew at Duct Medic come back once a year to keep our vent work clean and safe. A++++

Extremely thorough. Needed to do duct repairs before they could clean si could not hire at this…read moretime. Seemed very knowledgeable. *** only bc cud not engage service right now.

Called with our heat out, they were able to come same day and fixed the issue. Fast, reliable,…read moreand responsible priced.

I can't say enough good things about the owner of this company and his techs. They were right there…read morewhen I had a time crunch on closing a house and a last-minute issue in the ductwork caused by a crawl space mold-abatement project by a different contractor. They checked it out and took care of it, at some cost to their schedule, I"m sure. I was able to close on time, thanks to them! Throughout the process they kept me informed of both the cost and the progress, and the costs were very reasonable. Finally, their accounting and notification systems are amazing. I received an email about what the tech was going out to look at, based on my explanation of the problem before he got there. When the tech went to the truck after his work, I got an email with the analysis and the bill, which I could pay online right then, or later if I wished. The whole process worked not just like clockwork, but like a very expensive Swiss watch. Or a lunar landing. And, they were pleasant, forthcoming about what was likely wrong, and also frank about what they couldn't say until they saw the problem. They treated me as if I had a brain and was likely able to understand what they told me. They believed what I said. All in all, this was a great experience, with great people of great integrity, a great notification and billing system, and, of course, they fixed the problem. I had used TNT before for a general maintenance call, mainly because I love their logo. They were great then, too. Didn't overcharge me, and when I called to see if they needed to come back for the fall, they said no, I was done. No point in paying for that, they said. And they were right! I recommend TNT without reservation. Wish I had known about them years before! R Culbertson

My Mom is 99 years old and a bit of a neurotic clean freak. Her kitchen sink 2lrg and a mid small…read moresink with a disposal, was severely stopped up. We ran out to get a proper plunger and Mr Plumber ... it went down a bit and she was over the moon... as dishes piled up beside it. The water had drained but it filled again and there she was trying to plunge it determined not to have to pay an outrageous plumber bill. We'll Fetch came first thing fixed them ( all 3) from any future stuffing... and they will be returning to repair some electric issues as well... when told the cost she said... is that all... if I'd known you were so reasonable We'd have called yesterday... ( which is what I did anyway...) They also cleaned up after themselves... (except for that pile of dishes)... can't thank those fellas enough, for coming first thing and doing such a great job!! You'll be our go to handymen from here on out!!!

I called and scheduled 3 simple plumbing repairs 2 weeks in advance. The tech showed up without…read moreproper tools and materials to do the job, even though Fitch knew exactly the work that needed to be done. I was told they would have to come back another day to complete the work, and we scheduled for the next day. 10 minutes after they were due to show up, the scheduler, Nola, called me and stated they would not be sending a tech until I agreed to their price of $861 to lay a foot of copper pipe to an existing line and replace an outside spigot. The work was supposed to be done hourly on a time and materials basis. I told her I thought the price ridiculous and shared my dissatisfaction with having to be pinned down waiting another day to have a tech come to do the job they were unprepared to do the day before. I was told I was being "rude" for having to explain to her how I had been inconvenienced (because she asked me that question). She said she would have to talk to her service manager to see if they could even send anyone and would call me. She never called and I called her back and let her know I had been a customer at Fitch for 23 years but will no longer be using their services ever again. John Fitch used to run a decent company, but now the customer service is horrible, the techs are unprepared, and they try to price gouge the customers to make up for time lost due to their own errors.

I had a number of bad experiences with this company over the years they serviced my unit fit about…read more5 years . Atvthe beginning , in 2021 the customer service was great but it rapidly went downhill over the years . Communication is poor , there were disputes over billing and even after the owner agreed that I'm entitled. For a refund it took months to get it and the billing person was extremely rude every time I spoke to her . I think her name is Sharon . Suffice to say that I stopped using the services if this company about a year ago because even their great technician Chris who serviced my unit and he was the only reason i stayed with this company this long , even he couldn't make up for all the issues that I had with this company . There are much better companies around . Go shop for them elsewhere if you want good customer service and good communication.

If I could give ZERO stars, then I would. We have been a customer with Albemarle Heating and Air…read morefor 6 years. Started out as a quality company for us. Now, fast forward to August 2025-worst customer service imaginable! Here's what our experience was on Wednesday, 8/21/25. Our 7-year old AC unit stopped working this evening. At 6:49 pm I called the Albemarle Heating and Air's 24/7 ADVERTISED after hours' service. The operator states, "If you don't receive a call back from the on-duty technician within one hour, then call us back." REALLY???? At 8:00 pm I still have not received a call from on-duty tech. I called the answering service AGAIN. The operator who answered said he had no idea why the on-duty tech had not called. He sent another text message out to have the on-duty technician call me. At this point our house is 80 degrees inside. We are miserable and so is our 7-year old dog. At 10:35 pm I receive a call from the Albemarle Heating and Air "back up" tech. He tells me he is the back up to the official on-call tech. He did at least offer to come help me, BUT HE LIVED ONE HOUR AWAY FROM OUR LOCATION!!! This was when I reached out to the OWNER of another HVAC company--a company we have never used before and we have no service agreement with. The OTHER HVAC COMPANY'S OWNER personally showed up at my doorstep on Thursday morning, 8/21/25, and had my AC running within 5 minutes! That OTHER COMPANY was MONTICELLO AIR. Needless to say, Nick Peregoy, owner of Monticello Air, now has a new customer.

We've been maintenance customers for years and had some electrical work done as well. When our…read moreaging HVAC died in this summer heatwave, they helped us find the proper replacement system for our home, walked us through all the options, answered all our questions about the quote, installation process, specs for the different systems. The installation went very smoothly and everyone we wot\raked with was very professional, pleasant, and respectful of the house -- I wouldn't hesitate to use them for large or small projects. Huge thanks to Brian Donovan for helping us to choose the best system for us; Layne Zirkle for working out scheduling to get us installed as quickly as possible; Gage Norris, and Micah Nicholas for making installation easy; and Hasmatullah Ibrahimi for keeping our old system running for as long as it did.

It took a year and $5000 in additional costs, plus another service company to finally get our…read moresystem functioning properly. It was not installed to code or as contracted nor was it wired correctly. Awful experience i will be persuing for restitution.

Update: they did call me to apologize that their after hours answering service denied me service…read moreand denied me the ability to talk to management. They said there was no reason that it should have happened and offered to give me their personal number as a backup.

April 1, 2026, I requested service for our upstairs Heat/A/C unit which would not turn on. This…read moreunit was purchased from Robertson's Electric 8 months ago. I called and An appointment was scheduled, promptly, for the next day. Our service technician was Leo, who was very courteous and knowledgeable. He performed a diagnostic check on the unit and after a short period of time, had it performing perfectly again. He took photos to show the problem to be a loose connection, most likely from the manufacturer. The upstairs is now cool again. I really appreciated Leo's kindness and explanation of the problem! I am grateful for his expertise and will recommend Robertson's and Leo to anyone needing expert service for their heating and A/C needs!

One Source Mechanical is the best in the area for all things mechanical in the home. They have…read moreworked faithfully, reliably, and smartly on my my furnaces, HVAC units, water heaters, AC systems, and some plumbing at several properties in Charlottesville for about 15 years. They respond quickly, repair when possible or otherwise replace with new units, offering a range of options. I wouldn't call another company with all this confidence I have in One Source Mechanical. Judy McL

This is the second time using One Source. The first was back in 2015, and when a new problem arose,…read morebased on my previous excellent experience, I called on them again. Great communication in scheduling, the Technician showed up on time (actually early!) and was friendly, knowledgeable and efficient. Answered all my silly questions, and even gave advice on things I can do to improve the performance - all for a very reasonable price. If you are in need of service on your HVAC system, I highly recommend One Source!

Mack Morris has never let us down. They have always shown up on time for routine maintenance, and…read morealways make time for us on the same day if our HVAC stops working. The schedulers are kind, courteous, and efficient. We love all of the technicians - especially Sean and Sue. They are HVAC geniuses and can figure anything out. Despite terrible weather, Sean and Sue came to our house after the terrible ice storm this year when one of our units wasn't working. Sean came out today - on a holiday weekend - in extreme heat and fixed our AC that had stopped working - same day. He had it fixed in no time. This company has never let us down. We love Mack Morris.

Great always prompt service!! You can count on mack Morris!!!! 11 years of great serviceread more