1. Cox Construction & Plumbing

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Waynesboro, VA

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Cox Construction & Plumbing

3.9 (10 reviews)
Open • 7:30 am - 5:00 pm
Updated 1 week ago

Services - Cox Construction & Plumbing

Plumbing inspection

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Jefferson Plumbing

Jefferson Plumbing

(44 reviews)

I recently purchased a home and the home inspector recommended addressing a concerning looking main…read moresupply line. I reached out to Randal for a replacement quote with a picture, and at 10pm at night, he promptly provided me a detailed description of the piping, and explained that he had in fact been the one to conduct the work on this piping years in the past (I assume he remembered the job simply from the picture??). The supply line is not a concern, and the fitting in question was actually a runoff drain line that was not under pressure. Randal, then explained that as the new owner, the 10 year parts and labor warranty transfers to me. Thanks for the honest and detailed response at no charge!

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Ronnie Ritchie Service - Ritchie Ronnie Service Co Inc.

Ronnie Ritchie Service

(2 reviews)

These guys and gals are awesome! They found a gas leak in my Mom's furnace that two other HVAC…read morecompanies missed. When I desperately needed a central A/C inspection, I called them at about 4:50 in the afternoon. They set up a service call for 8AM the very next day, then found and fixed numerous problems. Highly recommended!

If only I could give zero stars. For as long as this business has be in operations, I expected…read morethese guys to be pros. They lack professionalism and basic customer service expectations. I had a new AC and Gas furnace replaced last year, spending around $10,000. The new unit leaked a lot of water inside the house, on top the unit itself. I called and they came to "fix" the isssue free of charge. By fix I mean piling on more sealant than needed. It looked ridiculous. I noticed it leaking again, but when I called the second time I was told I would be charged. I was confused and a little upset at this point. I explained that I felt this shouldn't be an issue with such a new unit, and I feel a service charge of $89 plus repair cost was not right. The owner took the phone off the receptionist and said we will not be sending anyone to your home because we are afraid you won't pay and we will have to call the police. I was so offended. I couldn't believe what I was hearing. I fixed the leak myself. The guys who orginally put the sealant on, put it on outside of the pipe, when it should have been but on the inside as well. Easy fix! I guess they got what they wanted out me already. My money. However, they will not get any more business or referrals from me. My last word of advice: CALL SOMEONE ELSE!

Cox Construction & Plumbing - contractors - Updated October 2026

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