We arrived for dinner on Sunday around 5:00, no one at the front to greet you for 5 to 10 minutes. Waitress was nice and food was good, place was not very crowded. We ordered cobbler and was told they were out, so we ordered 2 pieces of cake to go. After 49 minutes we got the cake but was told they were out of ice cream we asked for a manager and she came out with an attitude and walked off while my daughter was telling her the issue. She was totally unprofessional. read more

My husband and I ate here for the first time in May. I recently had gastric bypass surgery so I was limited on my choices. I ordered the salmon with broccoli which was very tasty. My husband ordered cheese fries, the Texas size, and he could not finish. He also had the Chicken Fried Steak which he enjoyed. It was a week day but it had been raining so restaurant was pretty dead. Waitress was very nice. Overall an enjoyable lunch. read more

The staff are highly efficient, warm and welcoming, the service is wonderful and the food is simply great! That's a winning combination in my book! read more

Had lunch there Nov 24. First time for us?? Wait was long to get our food! I ordered Chicken Fried Chicken upon waitress recommendation! Wife ordered new Chicken Sandwich on buttery bun! We finally got our food and the Sandwich was very disappointing! Served on dry cold toasted bread. We asked about bun and was told no that is served on TEXAS TOAST! We got THIN SLICED COLD TOAST! Ordered sweet potato fries and got cold fries ! They corrected this blamed it on short staff in kitchen! Was not the new hot chicken sandwich we ordered. Chicken fried chicken was good , hot and tasty. Experience was enough for us not to go back! Hope they get TALLER STAFF IN KICHEN! They did try to correct things by not charging for wife's disaster of a meal offered free desert but we said no we did not have an hour to wait! read more

I was really disappointed in the Chicken 'n Dumplings I ordered for lunch!! I only got two tiny pieces of chicken, maybe 12 dumplings and it was just a thin broth. Like chicken broth with no thickener at all. No flavor. I also ordered the Baked Squash. It was ok, but not as good as I'm used to getting. When I told the waitress about no chicken in the dumplings, she said "I'm sorry, honey". That was it. However, I did get a side order of the spicy cornbread in a skillet. Split it with everyone at the table and it was great!! Should have ordered it and a salad. Lessons learned. No more Chicken 'n Dumplings at Cotton Patch. read more

I'm in Rockwall at least twice a month. I usually visit this restaurant 2 nights while I'm in town. Crispy always provides the absolute best service. He always confirms my order and goes the extra mile to make sure that I have everything that I need. I definitely recommend these guys. read more

Best food I've had in awhile. My mom and I tried for the first time for dinner. We will be back

Not your average cafe by any stretch of the imagination. I've never been more satisfied. Huge portions. Highly recommend!

Have always loved the food, however the last few times we have ordered most of our food has been wrong. Loaded potato was just a potato not even cut open and no toppings of any kind. Each time missing sides or desserts this time along with the wrong items also no gallon lemonade. When did making sure orders are filled correctly become not so important? read more

Once a week networking meeting here and it's the best place we've ever met !!! Food always good and service is awesome. ( and it's rough getting 40 people's orders and food out so quickly ) read more

The food is good. Had great service our waitress was Kat , she was great at everything.

It seems like I'm on a mission to review all of the Cotton Patch Cafes in Texas lately. I guess it's just comfort food to me. Yesterday I went to another location. Since it was Monday, the server was nice enough to mention that it was Chicken Fried Monday. That would allow me to get a dinner serving of chicken fried steak with two sides for only $2 more than a lunch serving with one side. I thanked her but told her that it's just too much food for me. I tried it once but could only eat half of the steak. So I was happy with my lunch portion. The service was very good without hovering around too much. The steak was the same as ever and the fries were crisp. I'm sure I'll be back to enjoy more of their Texas-style hospitality. read more

*update on 10/6/18 After my long rant 3 months ago, Misti the GM at this location reached out to me to request that I return and give them another chance to rectify the mistakes that occurred with service last time I was there. I finally got a chance to come in today with my boyfriend and his parents, and I must say I was extremely satisfied. The food came out quickly, our drinks were actually refilled without us asking, AND we got plenty of baskets of bread within minutes of asking for it. Our waitress today was Amber and she was very on top of things. I tried to request the waitress we had last time, but she was no longer there. For food my boyfriend and I both got the chicken fried chicken that we raved about before. Still tasted amazing! His mom got a Cajun dish that had shrimp and crawfish on rice which she was very happy with. The fried catfish that his dad ordered was also fresh and crispy. Overall this meal was fantastic and made up for any complaints that I had previously. Definitely will come back! ---------- So I've actually been to Cotton Patch Cafe before but at a different location. The food is pretty much dependably average everywhere. The rolls here are good but jot as good as Texas Roadhouse. However, they do have pretty good cornbread, which is more unique. Unfortunately this is also where the 2 stars in my rating comes from. The service when it comes to bringing rolls and cornbread was suboptimal. To emphasize it was unbelievably poor to the point that I felt the inclination to write this review in the first place. I usually don't care to review chain restaurants. Our waitress may have been new or she just didn't like our table. She was either no where to be found or tending to other tables but not ours. We had to ask for water refills and rolls and bread multiple times. When it came time for the bill, we asked for some rolls to go, which is not unheard of. The funny thing is that every time we asked about rolls, she would say, "They're in the oven, let me check on them again." That would be believable and not so bad if only I hadn't seen 3 tables around me getting their rolls without asking. Same thing with our to go rolls. When she brought the bill to us, she said the rolls are still in oven, as if to say that we won't be getting them before we leave... I say this because my boyfriend's dad responded to let them bake and when she returned with his card, there were no rolls and she bid us goodnight and have a safe drive with no intention to come back. We had to call her back after waiting another 5 minutes, seeing other tables given rolls, and our waitress out of sight. I would love to chalk it up to Cotton Patch Cafe is stingy with their free items, but it really seemed that our waitress didn't care. In the end the food wasn't bad; I actually think this place has the best chicken fried chicken. It was just the journey to get our rolls was ridiculously arduous throughout the couour dinner. read more

If you order online don't believe the time frame they give you - add 20 minutes. I use to love this place but they have had a change in local management and it is chaos every time I go there now. Not to sound mean but they have teenagers running their to go orders and they just don't have the experience. read more

Order was half an hour late, cold and wrong. This isn't the first time we've had a bad experience, this location is poorly ran.

Great meat loaf and chicken fried steak. Most impressed with steamed vegetables. 100% fresh!!! Great service and resonable Back again! Chicken& Dumplings. Usually in area home cooking establishments it's dumplings and dumplings. Not much chicken not so at Cotton Patch. Side salad was one of the best I've ever had. Nice size and great veggies. read more

Covid has taken its toll on Cotton Patch. Service was fine, staff friendly and helpful. Unfortunately the quality of the food is suffering. I had the meatloaf, tasted mainly of garlic powder, and over mixed to consistency of pate. Sides were slightly above room temperature. Meal was served and halfway through the rolls arrived. All this and you get to pay 5% surcharge. read more

Excellent lunch! My first but not my last visit to the Cotton Patch Cafe. They have a pretty good menu selection for almost any visitors taste buds. I chose from their lunch menu and had the 4 piece chicken fingers and fries and with the warm roll and butter served before the meal I am full. If I'd not had the sweet tea my lunch would have been under 8.00. My server was very attentive and made sue the tea was refilled before I needed to ask. I will be back. I want to try the apple crisp for dessert next time. read more

The half order cheese fries are plenty... Lots of bacon. Fries weren't spectacular, but overall was good. I got a cup of the chicken tortilla soup and boyfriend got the chicken dumpling. We were both impressed with our soups. He got the grilled pork chops and steamed veggies. He said the pork chops had good flavor...a decent potion despite cutting off fat and bone. He also liked the veggies. I got the grilled Cajun duo. I liked the tilapia and the crawfish sauce a lot. It wasn't too heavy. I would get it without rice... I didn't particularly care for the rice and it soaked up all the sauce. I also got the baked potato...and it was good, I just don't think it went well with the dish which is my fault for picking it. Our waitress was great. She offered iced tea to go. The timing of the meal was good too...I didn't feel rushed, but there wasn't a ton of lag time either. This was our second trip...and while I don't remember being impressed by the chicken strips, this meal was a hit. read more

I used to eat at Cotton Patch in Longview, TX often when I lived there. Living in Oklahoma City as I do now, I just don't get to go often. I was in Rockwall for a conference and looking for a place for dinner, when suddenly there it was! I was not disappointed, and the great meal concluded with a piece of excellent coconut cream pie! Thank you, Cotton Patch. read more

Cotton Patch Cafe - A customer's view of the place, toward the front door. - American Near Me - Rockwall, Texas

Always busy. Dinner time wait was about 25 minutes. Sometimes the lunch has wait time but it's usually pretty quick. Part of the wait time seems to be caused by lack of adequate staff. Several empty tables waiting to be cleaned. The food is pretty good. Along the lines of the Black-eyed Pea chain before it went under. Comfort food choices but the one I miss that they took off the menu is the pot roast. It was quite good. Service is usually slow (read above for my hypothesis). Several occasions and with different waitstaff and the same issue. You ask for something and they forget to bring it. There are few other options for home cooking comfort restaurants in the area and even with the issues I'll return. Just be aware that you'll have to wait and you might not get your straw or extra gravy. read more

Hello, wanted to share my experience at this café on7/18/2021. When we arrived and entered the facility the waitress said it would be a 30 to 40 minuet wait and we said that was ok and was allowed to wait inside after about 40 minuets people that came in after us were being seated, so after they called another couple to be seated that had arrived after we had arrived but they said no these guys (US) were here before us and they refused to be seated so the waitress started looking at her log and could not find our names and said she did not know what happened ( we know what happened) she seated several people before us and her attitude was horrible. Will not visit this place again not saying it was because of race but we were the only different looking people in the place. Thanks for reading hope it helps. read more

This is actually an update. The first time we came in , let's just say things were not up to par. But the managers here apologized and offered to take care of the mess up. We came in for a second chance and they smashed it out of the park! Forgot to take a picture because we devoured it. Thanks again cotton patch for coming through! read more

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DO NOT GO HERE! The manager was extremely rude when we told her we joined the wait list on the Yelp App. She said they do not honor it. Spend your money somewhere else. read more

Used to come here every month or two but the quality of the food has been dropping and the service is bad even at off peak hours when the place is half empty. Not coming back. read more

Great food and awesome server. Highly recommend "Crispy" Christopher. Wish we had known kids eat free on Wednesday...we would have gone a couple days later! read more

This review is based on the customer service I received. The day after Thanksgiving, my workplace had a potluck, and I was expected to bring mashed potatoes. I schedule for catering to be picked up later that night, and confirmed it hours before realizing that I'd actually schedule for it to be picked up on Sunday, not the the Friday night I needed it. We called, and after explaining the situation to the staff on the phone, we were told to try to cancel our online order and then resubmit it again for the right time. After hanging up, we discovered that there wasn't a way to do so in the online site (as a guest) or via the e-mail confirmation. We called again, explained it again to the staff, and (I'm assuming management) told the lady on the phone to tell us that they'd put our order through. Having worked in retail, I understand the disconnect between the stores and the company websites (store level associates have absolutely no control over their websites). What I really wanted to write about was how I appreciated the staff and management taking control of the situation, especially since it was so last minute, and on a Friday night during normal dinner-rush hour. Everything was resolved within 15 minutes, and my potatoes were ready to go even earlier than the original time I'd asked for (all though on the correct day this time xD). Hoping to come back to this location for more than just mashed potatoes once this pandemic clears! My family and I used to go a bunch on Sundays, but haven't had a chance since moving to the area. read more

I've edited this review to reflect great food, awesome customer service and we love Cotton Patch! They have comfort food and the menu appeals to my crew of 4 generations which is pretty cool. A couple of us are Keto and we love the avocado burger or Patch Salad with grilled chicken or salmon. Before Keto we loved everything but those fried green tomatoes were SO good! read more

Still searching for our Sunday meal replacement after losing area Blackr Eyed Pea restaurants. We ordered to go. Took a while for someone to greet us at the take out counter. Food here was ok. Large portions. Chicken Fried Steak had more breading than actual steak. We requested a side of brown grave as well as one of white/cream gravy. Brown gravy taste of prepackaged version and watered down. Cream gravy was thick a paste. Mashed potatoes had a "dirt" like taste to them. Mac &Cheese, corn, dinner rolls, and cornbread were decent. The food was ok enough to give it another try read more

Cotton Patch Cafe - Why do NonTexans think Chicken Fried Steak require a quadruple coating of BATTER and OVER fried - American Near Me - Rockwall, Texas

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Well done Cotton Patch food and service people. Snuck out on a date night after dumping, leaving the kid with some friends. Chicken Fried Steak was crunchy and tasty. MOAR GRAVY! Next time please give me more than a little cup of gravy. Mac n Cheese and Fried Okra were average side cars, but who cares? The star was the CFS and it was a solid B+. Oh, and a personal thank you for not serving a prepacked, unthawed, into the frier, school cafeteria, processed cfs. The fully breaded complete to go steaks are okay, but nothing special. This appeared to be not that. The spouse loved her Fish n Chips. Deep fried spuds and Ocean Meat™, what's not to love? Aubrey our server was AWESOME! Even though there was some issue with having small plates and bread baskets available, she handled it with aplomb. Not intrusive, funny and added to the experience. Downside? Bathroom was a little messy. The foyer had straw wrappers and peppermints on the floor when we came and still there when we left. That concrete floor needs a good scrub. It was a little greasy and slick. Ew. *Health Inspection Score checked after the meal. Link included. Restaurant Address Type of Food Cotton Patch Cafe 909 E. I-30 #101 American Family Style Review History Score 8/17/2017 C http://www.rockwall.com/healthdept/ReviewHistory.asp?name=313 read more

Food was great! Service was great! Prices are great! BUT.... We probably won't be back because some waitresses don't seem to get the fact that when people go out to EAT, they don't want their sense of smell assaulted by someone wearing WAAAAY TOOOOO MUUUUCH PERFUUUME!!!! It was not our waitress, Sarah, (who is AWESOME!), but a waitress working tables nearby. She kept walking past us and -wow- she must've used the whole bottle! Oh well, we won't have to deal with that again. read more

Just had an wonderful work lunch at Cotton Patch Cafe. Our server Casey was absolutely amazing she predicted our every need and was a delightful addition to our day. Not only was the food delicious but the service was even better. We will be back for more soon. read more

The food was excellent. The service was amazing. Casey was my waitress and she was great. She Was very friendly and had our food out quick. She also made sure to keep our drinks filled. Our family can be a little needy but she handled it and didn't seem annoyed at all. She was happy to wait on us. We will definitely be back. read more

My husband and I did takeout on Saturday (12/12). We gave the young lady our credit card, where she took it inside to pay for our meals. Well, three days later, there's an extra charge at Cotton Path for $33 and a charge at Best Buy that we didn't make. We were VERY generous in our tip, so this pisses me off to no end. What gives someone the right to make fraudulent purchases on your shit? Can't wait until they open. read more

I came here yesterday with my family and honestly I don't think we enjoyed the food as much the bread was dry it was warm but dry and we waited almost 2 hours for our food and when we got it, it was cold we dint even want it. read more

So incredibly disappointed. I ordered a loaded baked potato. What I ended up with in my bag was a plain baked potato with absolutely no toppings. The potato wasn't even cut. My salad was mostly brown pieces. It really irritates me to spend so much money on food and the employees can't even ensure they are providing quality. read more

I enjoyed my food and the great service I received from Jordan Ortiz. She was on it! Cotton patch Rockwall is the best!

In all honesty the Service was amazing DONT get me wrong, however the food wasn't what I expected the bread came out dry, once I got my burger there was flavor it was just blend and dry. That's why I'm leaving 1 Star. read more

Our waiter Lauren was amazing tonight.. we had dinner here 8:00 at table 992.. food was made to order and delicious. Thank you Lauren well done!!!! read more

Finally got back in and we were not disappointed! Our server Marcelo was great, he was pleasant, efficient , and quick. Our favorite place in Rockwall for comfort food, my wife and I both had the fried pork chops and they were delicious ! read more