Review #1,112 Posted on 9.16.26 We came to Costco while in Visalia on Saturday the 12th after my daughter's league soccer game. We got some grub from the food court and looked around a bit. This location had an extended back side here, kind of cool, different from how they seem to build new ones. The food court went smooth except the time it took for chicken strips to be ready which was a bit surprising. To give them benefit of the doubt, they probably don't want these strips just sitting under the heat lamps, but at around 12-1 pm, you'd think there's plenty of food ready to go for the steady flow of people. All in all a good & smoothly ran Costco though. read more

DO NOT GET THE COSTCO ANYWHERE VISA CARD!!!!!!! It's a trap!!!!! " Very high interest rates and hidden fees" this is your first and final warning! If you're trying to save on gas, just get a gas card they knocked $.30-$.50 off per gallon depending on which gas card you get . Meat prices are always outrageous. I'm pretty sure if you live in a bigger city you can find a meat market with decent or better meat prices .A line to get out sometimes they need a wider exit with more employees. Some employees move like they have been touched in the head. read more

The pizza and hotdogs here are still a great price. I come by regularly to grab a quick bite to eat when I'm in the area! read more

Costco Wholesale - Wholesale Stores Near Me - Visalia, California

Horrible.... Stood at member services for 15 mins while someone just stood talking to the worker.... Her name is Saray and worst service....

We make it a point to only gas at Costco through any long trip we have through the states. We got gas and needed to use the restrooms. Did not realize the time was 9:55. I scanned my badge and the greeter told me I was Gold and needed to wait until 10. I told him I need yo use the restroom and we just got gas and passing through. He then said you will need to be escorted. Luckily I was able to use the restroom. read more

Costco is the best place for gasoline and for your every day needs, including a hotdog and drink for $1.50 OMG read more

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Terrible service. Usually, Costco is an amazing experience for me. Today, it was the opposite. First, I had to wait in line for my food for 20-25 minutes. The lady who was taking orders was so slow and had no sense of urgency even when she saw the big line in front of her. She messed up a guys order and proceeded to take 10 minutes to get his order right. Then, when she got another order she waited around and talked to another fellow worker. Costco, do better picking your employees. read more

Everything needs improvement. While I was there today all I kept hearing was customers and employees complaining about how people are rude and get in the way. The store is a hot mess with long lines everywhere the whole setup makes no sense at all. You got register lines going through the aisles where no can really browse through anything. Yes the shoppers as well as employees are rude. Hanford Costco is much nicer to shop at as well as the employees and customers there are much nicer and you do not feel rushed around like the Visalia Costco read more

Store manager Richie is a man full of lies. He does not fulfill his promises to customers. Check your receipt, because they are stealing your money if you are not careful. The store rating speaks for itself. read more

Costco Wholesale - Thief! - Wholesale Stores Near Me - Visalia, California

Mess. Huge ass mess. Lines are insane here. Is everyone living on credit cards? I was really surprised at how many people are at this store on a daily basis. read more

I truly do want to love this Costco location, but it simply does not compare to the quality and quantity of the Fresno ones. I know, I'm a jerk but I went recently and walked out bummed out that they don't carry things I would normally purchase for my kids and myself. This one is a bit smaller too which I see why they are limited on what they supply. Team members were friendly and helpful, but that is consistent at mostly all locations. I will say that this Costco was a bit messier than most. I spotted a broom in the apples and a pie where the sweatshirts were. I laughed because I saw a meme about this the other day, unfortunately it was more annoying in real life. I'll shop here only when I need to. read more

Costco Wholesale - $99.99 (want but I can't have) ::sad face emoji:: - Wholesale Stores Near Me - Visalia, California

They changed the way you pick up pizzas; they have you form a single line and even if someone just placed the order two minutes prior, but they get ahead of you in line they'll give them your pizza. I just experienced this. I placed the order before I went in to buy five items, came out hadn't realized they changed the policy of not calling out numbers. There was a line about seven people, and I noticed one guy came picked up a pizza and she grabbed the slip at the very end of the line like he just placed the order. Because I got a half-and-half and she gave that guy my pizza I ended up waiting another 45 minutes and finally just asked her to give me a pepperoni because it was ridiculous. This isn't the first time they've given my pizza to someone else. $10 pizza isn't worth it if you value your time and you wait there an hour. Even if you make 20 bucks an hour that just cost you $30 when you consider your time. This is the absolute worst Costco I have ever been. Horribly mismanaged Costco. read more

They have a wonderful selection of flowers, variety of large bulk items, but I recommend getting there early in the morning on a midday to avoid the crowds. The parking lot is always overcrowded and it is very difficult, dangerous and very hard to get around there! read more

Costco Wholesale - Flowers - Wholesale Stores Near Me - Visalia, California

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The Costco in Visalia for the most part is always busy. The Costco employees are always there to assist you and help you if needed no matter how busy they are. The employees that give out the food samples at Costco in Visalia, are so polite and knowledgeable about their products. I really enjoy the samples and talking to them when they are not too busy. read more

Why is it every time I visit this costco in visalia, I always feel unwelcome? I can't seem find help when I needed it. And when everytime I do see an employee it seems as though they just don't want to be bothered turns away. I'm seriuosly considering cancelling membership since it's really not worth shopping at costco. There is Winco Foods in Visalia. read more

This place is no longer customer service oriented - Zach who is in charge of membership and refund lack the ability to Supervise and Manage this area. Total chaos. What happened Costco? Is this the new norm for your company. I can't wait to start moving my business to Amazon and Sams Club at least they treat there customers with respect and dignity. read more

Costco Wholesale - Merchandise Returns - Wholesale Stores Near Me - Visalia, California

Busy Vision Center, take a number, 7 ahead of me, time went by quickly as one gentleman customer kept spirits up and Miss Stephanie who called my number was more than delightful! Most cheerful and helped me like she knew me. Glasses fixed quickly and expertly at no cost......but truly the best part the was Miss Stephanie's sweet personality! Thank you! read more

Costco, if you are unaware, is a place where you pay a yearly membership fee (around 60$) to shop at wholesale prices. This store sells items in bulk - so it's the perfect place to go to "stock up" on items. However it's the wrong place to go if you just need a single loaf of bread, or a bag of chips or something. This Costco is the only one in the area so it is pretty much packed all of the time. I've never seen Costco empty. The lines are a little chaotic, but they have a lot of employees who are efficient at their jobs and move people through very quickly. The store is always clean and organized which is surprising considering the amount of people that pass through the doors everyday. Costco also sells other necessities, such as gasoline for your car, at a generally cheaper price - which you have access to if you are a member. There is also a tire center, a pharmacy, and a small food court. I find the membership not really worth it for a small household who doesn't need a lot in the way of bulk items. read more

Worst Costco I've ever been too! Super long lines, the employees are rude, customer service sucks, and the pharmacy technicians and pharmacists are a joke. They are clearly not well trained or educated, and need a lesson in manners. If you can go somewhere else, I highly recommend it. 2 read more

All I can say is this Costco is very popular. It's very clean and staff and always working, it's a busy store. You can't beat their gas prices. Parking is always clean and you can always find the parking. read more

The lady at the front refused to allow my papered service dog in the store. She was contained to a enclosed bag and I tried show her the ESA papers, she refused to look. I will NEVER come to this Costco again. I will drive the 20 miles to Hanford and be treated with respect. The lady was working during the 11am-12pm time frame at the door. She should not be allowed to work with people. read more

Costco Wholesale - The storefront. - Wholesale Stores Near Me - Visalia, California

I ordered for pick up for a pizza at 6:30 ish they told me it would be ready at 6:55, I got here at 7:22 because I'd figure it would give them more time to get ready Incase they're understaffed. I got here and paid through kiosk at 7:30, the workers kept calling other orders like 10 total. I didn't get my pepperoni pizza until 7:50. In that case I should've ordered from another pizza place. What was the point of me calling in the order and still wait that long for a pizza. If you call in your order expect to wait longer than 30 mins. read more

Today while checking out at Costco the cashier sarcastically remarked to me that "There are plenty of carts outside, folks." He was commenting on the fact that I was sharing a cart with my mother and son. The cart was certainly not stacked with items. As a matter of fact we had emptied all the items on the conveyer before the staff member began checking the first order. The empty cart was there for his helper to stack. Initially I thought he was making playful conversation with me although in reality he was scolding me. "It makes it a little more difficult for us, " he explained. I immediately apologized. Yes, I guess I can see that if the cart wasn't emptied and ready for the first order it would be troublesome, although as I stated before it was there, ready for stacking items. I was there shopping with my 90 year old mother. She is legally blind and frail, so she "pushes" the cart while I actually maneuver it from the front (which is not easy with crowded aisles). My son helps me to find her items and we both pick up a few items for ourselves. If I had to utilize another cart to make it "easier" for the cashier it would be impossible. The trips are slow going and frustrating. I worked in customer service for decades and although the process could have been streamlined by instructing clients on how they could make their orders more efficient- I would never have done so. They were the reason the business was successful and not personally responsible for "making it easier for me". It was my job to make it easier for them. I would have told you this in person but that would have embarrassed my Mom. Perhaps in the future when you see elders who are struggling you could simply smile and hide your frustration. read more

So, I guess the new procedure at Costco is checking ID before you pay to make sure you're not using someone's else's card. I call bullshit. I watched the attendant check 6 Mexican family's and no white families. Coincidence, doubt it. I was gonna confront him but I was already heated. read more

My disabled mom was waiting in the car. There were not any specialized motor chairs available. So she sends me in to the store with her card. I made my purchase and told the cashier (a tall Latino man whose name I can't remember) about my moms situation and inability to get into the store. He said he can let it go this time and accept my payment using her membership card. I thanked him. Then he asks if I want to make a donation to whatever the charity is. This is where it got weird and awkward. I said "No thank you" He makes this gesture with eyes to my moms card and says something like "Come on, I let you have a break using your moms card. You can't help the children" I said again "No I can't afford this today" Then he took a breath like exasperated and rolled his eyes. I felt like I was having to barter which was so uncomfortable and rude. By the way, I have had a child in children's hospital. I know the need well. I give in other ways and Costco employees should not try making their customers feel like shit for not donating. More motorized carts for the disabled like my mom would be appreciated. Two stars because I do like the organic products they offer. read more

I was told my Mothers service dog was not allowed in the store. The service dog is contained in a dog stroller with the animal completely in closed zipped up. My Mother is 79 years old!! My Aunt was also with me and she was in need of an electric cart due to her medical conditions. I looked everywhere for the cart and was refused help in locating 1 of the 6 they have available. It's going to be very hard for me to renew my membership when customer service is so poor. I know I don't want my Mother shopping there without me! read more

Always over crowded. No one keeps 6ft apart no hand sanitizer available. And to order pizza they don't answer there phones to do a call in order. read more

Costco Wholesale - Ordering - Wholesale Stores Near Me - Visalia, California

Rudest coustmer services! First time I was checking out they were to busy talking. I wanted a full pizza but they forgot to charge me. 2nd time I went to the check out they were to busy talking. I was ignored twice and gave me attitude because they said I never told them I had 2 transactions. I did tell you but you were to busy talking. And the cashier had the nerve to laugh at me and say jokes about me.​ read more

I have an appointment scheduled for tires. I'm on-time, waiting behind a walk-in getting tires. The walk-in gets told it will be an hour: me an hour and 15 minutes. I'm told they'll put my tire receipt inside the car when it's done. The salesman Mike tracks me down in the store an tells me they found a lug nut that's worn. I ask how much, he says $1.88. I get a call when my tires are put on and to go to check out. They charge me for 20 new lug nuts! It's going to cost me an additional $40 now. I'm kind of stuck at this point. I ask about the new lug nuts, because they are not OEM, so what size are they? I'm given a socket size in SAE. My car is a Toyota and metric. Now I'm wondering if they've screwed-up the threads on my lugs. Mike leaves and sends in another moron. This one tells me that my old lug-nuts were worn and won't stand 80-foot pounds of torque. I reply that 80 ft. pounds exceeds the manufacturers specification. He leaves and now comes in the service manager. He says I can have my old lug nuts back, change them at home, then return the new ones. He brings me back my old lugs in a bag and I count them. I'm short one. He goes back and finds another one immediately. Are these the ones I came in with or did they come out of a scrap bucket? Some do look shot-out now that I'm looking at them. When I go home, I check to make sure my threads weren't stripped with improperly sized lug nuts. They seem good. These so-called "tire professionals" have lost all credibility with me; I don't trust the old lug nuts as the ones that came off my vehicle so decide to keep the new ones. I take a look at my receipt now, someone forgot to record the odometer reading onto my receipt. It's an hour drive each way and I don't feel like driving back and forth again. How is this going to affect my warranty I wonder? Welcome to Costco... read more

If I can put 0 stores I would for my horrible experience at optical center this year. I have always gone to Costco optical but their most recent contracted provider is the absolute worst. Has an inflated ego, extremely cocky, and plain out RUDE. He becomes argumentative during eye exam. Do better Costco. read more

I've been using the Costco's Visalia pharmacy for about 18 months and have nothing but good things to say about them. Best prices on meds, well trained staff. The techs and pharmacists I've delt with are patient and helpful. One tech even filled out some paperwork, did some internet research and called my insurance company multiple times to save me a bunch of money. So I'm the reason someone stood in line longer than they would have liked. For that I'm sorry. Even though the lines can be long, they always move fairly quickly. After all, it's Costco and they are known for long lines. Five stars is earned in my book. read more

Not sure what the low ratings are about here. We've had nothing but great experiences here. Maybe it's small business push back which I understand. read more

I was struggling with a cart full of groceries and home essentials. I was surprised that several of the employees watched me and didn't offer to help considering I have a cast on my left arm. Otherwise this would've been a five star review. I am only giving a four stars because when a Costco employee who was in the parking lot saw me, he immediately rushed over and offered to help me, thank you Luis. Because of you this is a four star review. And a little tip for the managers around train your employees well or send this young man inside to do the work for them! read more

The store manager needs to put some attention on the store employees. Some of them pull their merchandise supply carts like wild horses. Without any caution if they hurt any customers. I have seen this a lot of times... What's going on Mr. Manager wake up and put some attention on safety to your employees and respect the customers... read more

So, I'm a pretty laid back shopper and there has been only 3 times in my 36 years that I was so angry about an interaction with a store employee that I walked out, and all 3 times were at this store. What does that tell you? Dear Costco Visalia: Your employees are rude to your customers. If you read through the reviews here, you'll find that this is not an isolated incident, but an ongoing problem. Not to mention, it's a pretty well established perception around town. I literally had to say to one of your employees, "ma'am, I don't understand why you are being so hostile towards me. You gave me the wrong order as demonstrated on my receipt. You can just apologize and fix it like any other store." She then went on to roll her eyes and walk away. She was livid. You know, because I politely informed her that she gave me someone else's order. You can't make this stuff up, folks. I just had my final horrible experience here and will never step foot in this place again. Avoid this place at all costs. You are essentially paying a membership fee to be treated horribly. I will note that this has not been my experience at other Costco's. Just this one. read more

My mom has been a costco member for over 30 years. Today was the breaking point for me. We came to our costco today and grabbed a grilled chicken. When it came to check out, our chicken was leaking. So, instead of offering to go get us another one, I had to run all the way across the store to get another one! It was hot as hell on my hands and unprofessional of them. Costco,do better! Sams club blows you out of the water. read more

My wife went shopping with my wife and Karley was the clerk, before it was our turn, she was really rude and disrespectful towards a Hispanic family. Well, I thought maybe a miss understanding occurred and didn't think much of it. My wife was paying while I waited in the line for customer service. My wife called so I can ask fir an explanation of a price, Karley was so loud and obnoxious (screening and yelling instead of communicating in a professional manner) the sad thing js that not 1 but 2 supervisors got involved and one said "maybe because of the mask there was misunderstanding." I understand that, even if it was, why yell and use a tone of voice that made us feel like second class citizens. Very disappointing and I never expected it from Costco of all places especially if 2 supervisors were involved. read more

I would like to see costco management set a section with all vegan merchandise. Example: NO WHEAT , NO Dairy, NO SUGAR, NO FLOUR. read more

The worst Costco I've ever been to. Starting from the way they line up their carts outside, to the people checking for membership cards that do not instruct aloof customers to keep walking opposed to creating a bottle neck, to the horrible layout, to the utmost disrespectful cashier, Carlos. Purchased some random things and some beer and whiskey. Carlos didn't even acknowledge me when I pulled up to the register and without even looking at me says in a condescending tone, "ID." I said, "Really, how about 'hi' first." Continues to not look at me and says "I need to see your ID." I said sarcastically "Hi. Here you go." He grabs it and his assistant had already gotten my membership card and put it on the register and he inspects my ID and membership card for no joke 15-20 seconds. Says nothing and puts my ID down. Seriously? You chauvinistic jerk! Get a personality and greet people hello. If you're not going to act like a human being then Costco should open up self check out lines. At least they make fun noises. read more

Lol! What a joke! I'm sorry but you all need to get it together there. I was literally just there and whatever new system you think you've got going on to help the speed of your food court, IT'S NOT WORKING! After waiting in a line for 30 to 40 minutes at the cash register to check out, I ordered two yogurts, thinking maybe that was the end of the craziness. LMAO was I soooo wrong about that. Now I'm waiting in line for another 45 minutes to get my yogurt. I'm standing by the front when I hear the employee yelling and screaming and freaking out. Okay I understand you're in a stressful situation with a ton to get done. But stop breathe and move on. No! That's not what she does, she is freaking out yelling at other employees and to top it off, customers. At one point she started yelling at a customer not to roll her eyes. At the end of the day let the customer roll her eyes because you've got bigger problems to worry about and you're stirring the pot with that one. So finally 30 minutes into this a yogurt is set off to the side and I'm watching it. 45 minutes later another yogurt is brought out and my number is called... now I tell the lady that is stressed completely out "this has been sitting there for awhile can I get a new one please?" And of course she says no that's yours. Alright so thank you Costco but me and my husband will not be shopping there anymore AGAIN! I think maybe I'll have a good experience. When I come home from Costco and open my first bag of sliced apples. This is disgusting. And you want me to feed it to my children? read more

Costco Wholesale - Wholesale Stores Near Me - Visalia, California