Back again . . Took my oldest daughter who was home from college for shoes last month and had such…read morea great experience that I brought my son in today. His feet are very different and struggles with having toe crossover while running. Rosemary was so sweet she helped him find something that actually corrected the problem! This will be saving us quite possibly an early correction of an issue and keep him out of surgery. Thank you so much!!!!

They had a dog in the store and when I walked in it walked towards me and started growling. I asked…read morewhoever's dog it was to put it on a leash. Rosemary behind the counter said "it's harmless". I'm sorry an unknown dog growling and me first site it's not friendly. Rosemary said "if you don't like it you can leave" rosemary was rude and u professional and I will not be shopping here again.

They never answer the phone here. Real shame since it's the…read moreonly one on the area. Hope the manager dose something never shopping here.

I will be back, thanks to Kaliyah. She greeted me and my three kids as soon as we walked in.. she…read moreknew so much about shoes, that was very helpful. She was very observant and included all my children in where there sizes would be.. she had seen my wedding ring and made sure i knew they also carried mens size.. i just love people who atleast listen to a customer.. im so bummed they didnt have my sons size, but i will be back when they get there new stock in on wednesdays... i just hope her manager sees that she is doing an awsome job! Thank you Kaliyah again for all your help and not rushing me out 30mins befors you close.. feels good that there not just about a sale.

Love Brown's shoes! Have family out here so I've visited and…read morepurchased from this retail store a number of times over the years. They have quality items, some European, and when I was evacuated my mom told me to go get myself and my husband some shoes with the explicit requirement I go to Brown's because they have a variety of quality footwear. So sweet! I bought two pairs of leather shoes. All leather brown clogs, camel colored with visible silver rivets (? Maybe nails). And a gorgeous pair of black Italian leather heels that are low height and perfect for work. My husband got a pair of Hoka sneaks that he's been wearing non stop since purchasing and a great looking pair of dress shoes with rubber soles; he's often complained his Italian soled shoes are too stiff so we're psyched for these! They actually had a big selection of men's dressy sneakers. I think this is a trend that is here to stay. Admittedly Brown's shoe selection can appear dowdy upon first glance because many of the shoes are for comfort but you've got to give them a try and browse because they have an excellent selection of quality shoes and amidst the practical footwear are special items with style. Also, of the brands featured have been around since the 1800's. Love the legacy and heritage as it shows in the quality. I've never had poor service here. Not once. They always accommodate my request to try a number of shoes and/or sizes. I feel attended to here. Don't pass them by and shop local at Brown's!

I love the quality of the shoes, and appreciate the great and friendly customer service. It's my go…read moreto shoe store. I've been shopping Brown's shoes for over 20 years. I just purchased a new pair of Pikolino boots, a brand only found at Browns. My favorite......like putting on a soft leather glove you never break in.

This place is OK but their style is kind of outdated for the shoes they carry. The value of the…read moreselection of shoe' Is average. It's like a hit or miss. Gotta get the days where they get new shipment in to get the goods. Otherwise you're stuck with the leftover overstocked outdated shoes. The service is really good. The Sale's Rep's. are very kind and attentive to the customers. Establishment is clean and you're looking at maybe $30-$85 of value on the shoes. The parking is notorious in a populated area, this place was once an excellent place to go to. But now it seems like a hassle to visit the store. Better to shop online and get more of a selection plus discounts.

The manager, or assistant manager not sure which made fun of me and humiliated me for returning…read morenever used crocs. he claimed that the crocs have been worn "out and about" and then proceeded to laugh at me. never going back, I feel EMBARRASSED to even step foot in there again. overall they make you very uncomfortable.

If you are looking for products for running, hiking, lifting , etc... this is the place. They carry…read morequality brands Nathan, Garmin, New Balance, much more. I have purchased a Moon led headband and couldn't be happier with it running early in the morning before the sun comes up. As well, I purchased a new foam roller and a Roll Recovery. The Roll Recovery is great and a game changer for before and after my runs. Overall, the owners are knowledgeable and passionate about the health and outdoor lifestyle. Great to have a local store like this in the community and I will be back to purchase more.

Every time I have come to FYE Sports, the staff has been incredibly helpful assisting me with…read moreanything I have needed. They have pretty much anything an athlete could need too - shoes, apparel, supplements, accessories, running, biking, hiking, etc. etc. Their Grit Gear brand is awesome too.

Went in today and the owner of the shop went above and beyond. The shop is beautiful and has a…read morerugged and masculine appeal to it. The people who work there are attentive and helpful. I love Visalia and it's refreshing to know that places like this still exist.

NEW OWNERS! NEW OWNERS! This is where you need to go if you're looking for BOOTS, SHOE INSERTS…read more,SOCKS, BOOT CARE. Pat takes his time and really explains every aspect of finding the right boot. Don't like the color of the new boot? He can even darken it up for you on the spot for free of charge! Honestly I was just going to the place because of the quality of red wing boots with the old ownership. But after the new ownership change I will never go anywhere else for boots,socks, or new shoe inserts.

I came in to pick up an online order for four pairs of shoes after receiving a text that it was…read moreready today. When I arrived, the first associate let me know only three pairs were available. She was polite and helpful. However, another associate, Eladia, immediately chimed in to say I "should have received an email," even after I explained I was having email issues. When I asked about the refund amount, Eladia responded with sarcasm and an unprofessional attitude. She made unnecessary comments about my order and even claimed I "used a bunch of coupons," which was completely untrue. Her tone throughout the interaction was dismissive, condescending, and entirely unwarranted. She never apologized, and her behavior overshadowed the positive interaction I had with the first associate. I later called the store asking for the manager, who was out until Monday, so I spoke with the acting manager, Eduardo. After explaining the situation, he seemed to side with Eladia, saying she was "only stating what was true," ignoring the issue of her tone and attitude. This only added to the frustration. Because of this experience, I won't be placing future orders at this location. I will be calling the store manager on Monday, as well as the regional manager, to address the situation.

I am extremely disappointed with how this business handled my order. I purchased shoes at the…read morehanford location to be shipped to the visalia location. I received an email notification that they were delivered to visalia, but the employee at the hanford location input the wrong address, and they weren't in store even though it said they were delivered. I was then instructed to check the nearest FedEx store (packwood creek), where the staff at that FedEx location checked the entire store, checked the stores personal mail section, and confirmed the package wasn't there. I returned to F.F. only to be told by the manager that "I" had to call customer service myself to resolve it. I corrected her that as a manager, that was her duty/obligation since it was their mistake. Already dismissive and unprofessional. I was then told a refund check would take 3-6 weeks to go to my residence. It's now been over 5 weeks with no check, and when I inquired about the status, they too said, "They have not received a check to be able to send to "reimburse me. " Now, I'm being told to wait a few more days, the 24th--which is now well over a month-and if it doesn't arrive, I'll have to wait another 6-8 weeks. This is completely unacceptable. The mistake was on their end, yet I've been left without the product and without a refund, and as a paying chstomer is being punished for their error essentially. If this is how they handle issues caused by their own staff, I wouldn't recommend trusting them with your money. Customer service was unable to expedite a check or cancel the check to do an inperson return with the original payment method. Instead, I was offered ...ready for this...store credit. The BEST they could do is store credit or make me wait.. Why on earth would I continue to give them my business? If I'm correct, doesn't this violate FTC law... 16CFR435.1(b)(1) & (d)(1) - "Prompt Refund" Definition If they cancel or cannot ship, they must issue a "prompt refund"--defined as a refund by check, cash, or equivalent within 7 business days . My refund has been delayed over 5 weeks, with a possible additional, ambiguous, 6-8 weeks if there's no correspondence by the 24th?? I received no product or a prompt refund. Thus making it a federal violation of consumer protection law. They did not deliver the item nor offer a prompt refund. I had graduation the next day and was left without funds... Without the product I needed and wanted and left with a lasting impression, they could care less. No in store discount for inconvenience. Just dismissiveness, delays, and excuses. GO ANYWHERE ELSE BUT F.F.

This is an average shopping experience for sure. But there's no way it gets more than three stars…read morebecause trying to find an employee to help you is far and few between. Only place you will get exceptional service is in the shoe department but, anywhere else, I wish you the best of luck.

Came for last minute shopping on the 23rd. Thank you Chase J for your patience! Very attentive and…read morehelpful, especially with being kinda alone in the shoe section.

Leah, thank you so much for your customer service and your help today! We greatly appreciated your…read morehelp, your patience and you helping us not only narrow down exactly what we were looking for, but also answering every question asked. We will definitely be coming back here to see Leah next time we need shoes and we highly suggest you ask for her too! Highly suggest stopping here if you wanna look at some nice shoes in a comfortable setting where you are treated with care. Great experience today!

We got here right before closing and she was happy to help. A small but quality selection or work…read moreshoes. She knew exactly what brand would be good for my needs. A little pricy but a perfect fit. Customer service is spot on. Will be returning for summer sandals with arches :)

Very good service. Went in a couple days ago to buy a couple pair of shoes, even though it was…read morebusy, still got them very quick. All the staff was so nice and helpful. Even gave me some advice on them. Good prices too.

Best customer services I've ever had at a shoe store. The workers were very welcoming and attentive…read moreto all my shoe needs. Maribel is such a sweet heart, defiantly coming back to this location.