Visited the store on 2/12, travelling from Flagstaff AZ to Lodi CA. I was excited to find this store on our route to Lodi. I was specifically looking for a wallet for my vintage Coach shoulder bag. I finally found one! I stood in line, there was one person in front of me and one person at the register. Unfortunately there was only 1 associate working the register. I found this odd as there were a handful of associates working on the floor and the store was not busy. Finally an associate came up to the register and helped the person in front of me. The other customer was having an item wrapped, the reason for the long wait. Then when the associate was done ringing the person up that was in front of me, she looked at me then left and went back to the front entrance to talk to the security guard that was stationed there. So I continued to wait, while someone is having their item wrapped and wondering why the associate did not help me. There wasn't anyone behind me. I should have just left but I had been waiting for 6 months to make this special purchase. Finally a different associate came to the register and checked me out. She asked if anyone helped me-told her "No" as this was the truth. I have shopped at the Coach Outlet store numerous times in Ontario, CA and have received outstanding customer service at that location. This was the most disappointing experience ever. I felt the associate that rang up the customer standing in line front of me was just too busy conversing with the security guard. Angelette White did reach out to me on 2/18, after I completed their store survey. I did respond on 2/24 to their email, letting them know when to call me but I have yet to receive that call. read more

Went in today to purchase a late gift. During my time in store one employee kept getting in my way Pretending to be stocking, the correct way an employee should have done this is to wait for a customer to leave the area . No sales associates approached and ask if we needed assistance. The same employee also kept staring and looking. Have bought many coach items from several locations and this has been the worst shopping experience to date ,will Be escalating this to corporate. read more

Great selections, the employees were not proactive with customers and had to ask for assistance.

The Service was terrible. I went to buy a purse for my wife. Nobody helped me at all. The staff wouldn't even look at me. I had to use my own calculator to figure out the purse prices. It was sad. The store used to be very nice and the workers used to be super friendly Now it's just like Walmart! read more

I went to coach this afternoon, looking for a wallet for a birthday gift. As soon as I walked in, there was an associate at the door and she did not greet me or acknowledge me at all. I walked around the store for about 20 minutes, looking at different wallets and nobody came to help me during the time that I was there. Instead I noticed many associates were just staring at people and standing around. When I went to go check out, they asked me if I had been helped and I said no. Do better, your job is to help people. If not, don't work in customer service. read more

Update: 06/12/2020 My fam and I just happened to stop by her after the gift a grad event for my niece and was shocked that it was open. So we waited outside until given the red flag to enter. Today was their first day open since the pandemic closed the stores. The sales associate, Amanda, was super helpful, attentive, and she such a pleasure to work with. She took her time with us as it always takes me forever to find a bag because I'm not trying to return anything in the future. Over the San Diego stores, I love shopping here because of the staff, Amanda, and others!!! My niece was looking for a compact wallet and then she got a small cross body bag. I was able to get a nice leather camera bag that is so supple and another red cross body bag. I wanted to add a red bag to my collection ;) My mother walked in instantly found a bag that she liked and then my sister ended up getting a wallet. We had such a good experience and I felt safe in the store. The staff's are in their mask and so were we. Hand sanitizer is readily available upon walking in and can be used when in the store. They also limit the amount of customers inside the store. Again, to the Amanda and the Coach team, thank you very much for such a pleasant shopping experience. Update 02/10/2020: we always have a good experience here and the staffs are always friendly which makes the experience the best. They know many customers by name!!!! Always a sale and they stand behind their products! Typically it's a one year warranty but their wallets last longer. I have purses and small leather goods as are over 10 years old and still look great if not new. Of course I get some credit for caring for them but I don't baby my items and they can withstand Tulare's summer heat and the rain. Initial review: I really like this outlet and stop by to browse every time I'm in town. It's large, always clean and staffs are mostly friendly all the times and knowledgeable. Something new is a security guard at the door. Hubba hubba and he speaks, nice and a personable fellow but don't get it twisted he's still doing his job!!!! I like the new items but not a fan of Elvis on a bag and stuff like that. Louis Vuittion has stuff like that and I don't get it at whatever price it is. I like some logo stuffs but nothing over the top. That's just me. But I took pics of a lotta neat things. Love their jackets with mixed patterns ... it gives me a Gucci vibe and just as cute as a higher end item. Good job coach. This location always has a sale going but as the associates when is the best sale and take your chances and wait or just buy what you like now because it won't be there in a few weeks. This place gets bus loads of tourist and I believe the limit is one can buy up to 4 bags at a time. That's 3 too many for me on one trip. I can't wait until they have diaper bag with thinner materials!!!!! I use them as my work tote and they are way less heavy than a leather tote. 02/14/2019 ..... update..... even though I didn't find anything this time I have to say they've always got a SALE ..... today was 70% off with an additional 20% and the other day is was just 70% off. I'm be back during the summer and hope to find some awesome finds!!!! But live looking at allllll the eye candy. Stores clean, staffs friendly and available to assist. read more

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You know I always come here but not for the experience because it's usually lacking to be honest. The only coach store I've ever had a consistent experience in is always the outlet in Arroyo Grande. I come to Tulare's when I know what I want and don't expect any decent help from the staff here. So if you expect to be helped don't be disappointed, it's not their forte. read more

I am a huge fan of designer bags and I usually buy an expensive purse about every 6 months to treat myself or gifted one. However, My assistant and I decided to stop buy Coach in the Tulare Outlets for our break. At the time I came in was their summer sale online and in the store where everything was about 50% or close to it. We were greeted by a sales associate who were telling us the sales around the store. We thanked her and did our thing. When I go purse shopping I am big on quality materials especially if I'm dropping a lot of $$$$ on a purse. I felt like a lot of the materials here felt so cheap as I want a sturdy purse. However, their prices are hard to beat especially while on sale. I tried a few purses on and purchased the floral purse as I fell in love with it. It was gorgeous and it was the perfect materials for a good purse. They also have Coach Disney Purses as well. If they don't have the purse you want in stock at the store they will order it. Overall, I loved my purse I got and enjoyed the shopping experience with my assistant. I highly recommend Coach as you won't be disappointed on the selections and they always have deals. I recommend to sign up to receive their emails. I am planning on going to Gilroy and trying out their Coach store so I am excited and a huge fan of Coach. If you haven't gone in it is a must try at least at one of outlets to try. read more

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Nice, clean store as with all other Coach outlets. Also lots of items on sale. Scored a purse for $119. Mid-size, black leather exterior and red interior. Bought a wallet for my son. Elvira helped me and my sister out today. Courteous and made some small talk. I'm not big on engaging in convos, especially during a pandemic, but my sister was entertained. Checkout was quick. Join the Coach Exclusive insider club, if offered. You'll get all the good upcoming deals. I don't have a preferred Coach outlet that I go to, but this is my stop between SoCal and the Sierra Valley. Coach was our only stop in this outlet center... others stores in this center were just *meh*. read more

Really great experience! Not a big fan of shopping, but, again, this was a great experience! Everything in the store was 70% off! They had a great selection of purses! Found the exact one one I wanted after having many in hand. Super cute and classy! The workers were very nice and helpful! Bought a purse, wallet and keychain! Saved a bunch! Really great service and so many great products! Highly recommended! read more

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This Coach Outlet deserves 10+ stars! Upon arriving I had called to check on their hours and the person I spoke to was very helpful and friendly. Once we arrived, we were greeted with smiles from everyone in all directions. Marie was fantastic and very attentive. She checked on us often to make sure we were doing ok and didn't have any questions. I came in only expecting to make one purchase but I left the store with 5 items. Mikayla, you did a wonderful job wrapping them all up, thank you! Thank you to you all, you guys definitely made our trip well worth it. My sisters definitely lovedd their gifts. read more

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Walked in, no one greeted us or said a peep. All I saw was a group of employees in one area, talking to each other and not acknowledging customers as they came. I received better customer service while shopping at Carter's. read more

Thought I would swing by after work for a late birthday gift, a small black mini Charlie back pack. I called and spoke with Summer who was kind enough to hold the last black one for me. I mean it was on sale for 70% off I couldn't resist. I ended up spending 5X more than I had planned but the sale was amazing. All the employees were super nice and I thought to myself why has it been so many years since I've been here. The only negative is the lines were super long and slow. read more

Coach - Outlet Stores Near Me - Tulare, California

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I will always be a Coach girl, it is a guilty pleasure. I try to buy at the Outlets as I love the deals. This store was clean and well appointed. Looked like all the other Coach stores except I found the selection a little bit sparse. Maybe they had a very busy weekend. Some staff members friendlier than others. Back right wall was 75% off bags so of course I bought one. I think it was the cheapest one but my favorite for the day. Hubby had to get himself a new wallet. There was a larger selection of men's stuff than usual unless Coach is expanding this line to all stores. Wait time could have been quicker at the cash. I do wish they had dust bags to offer for your purse but, it is an Outlet, so no. *If you were in here Sun, Jun 26 and lost your cell phone, we found it on a display shelf and staff locked it up for you in their office* read more

I ordered a bag from the Coach Outlet website, but it was fulfilled and packaged by this store in Tulare. I just had to say, the staff did an absolutely lovely and careful job with the packaging! The box was sturdy and large, and the bag was wrapped so elegantly with tissue paper and a sticker. Normally outlet bags are just tossed in a box when shipped from a store, but this location takes pride in their products. Thank you so much! If I'm ever in the area, I will do my shopping at this location. read more

Upon walking inside, I was surprised to see only one other patron besides my family inside the store. In all the other Coach Outlets we have frequented, there has been plenty of people browsing and shopping inside. It was a nice change from the chaotic stores. There were 3 employees on the sales floor. 2 of them assisted the girls at different times. They were helpful and friendly. 70% off sections are my wife's favorite areas of the shop. She was able to get a good deal on a purse for her Mom. This Coach Outlet in Tulare is a fine place to patronize. Good staff & a clean plus organized store. read more

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Went to Coach for the first time yesterday and the second time today What a GREAT experience!! Natasha was VERY PROFESSIONAL we received the best customer service!!!! Summer was super kinda also!!! We would DEFINITELY go back!! read more

I have never purchased any Coach items but I was in the market for a wristlet and while I was visiting some friends, I decided to go shopping. The store had large amount of merchandise that I didn't even browse through because I was on a mission for a wristlet. The two employees that I encountered were friendly and helpful. The store was clean and very well organized. read more

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Love all the girls there. Summer, Dani, NaTasha & the others. I really appreciate the dedication in great customer service you ladies provide. Thank You so much!!! read more

Was there just today, store manager Summer is completely disrespectful. Because of how I came dressed she automatically profiled me and decided to discriminate me. I have shopped at coach for longer than she has worked there and she made it point to ensure to tell me that she has worked there for 10+ years. I would think with her years of experience that she would be the last person to discriminate against someone for their sexuality and how they came dressed. You would think that in 2022 someone in her position would understand and know how to be considerate of others. I left the store in tears because of how she made me feel and how she just looked down on me. read more

I love the coach products and will continue to buy them but recently I stopped in to check with a manager on a local donation I was asking for a charity in Tulare. I had to come back two more times only to be told I had to go through corporate office. I don't know if I got the runaround because I was it I was asking for a donation or management truly is blindsided by corporate as to what their policies are. I wasn't impressed by that attitude. I believe since their store is here they should donate here. read more

Shop here pretty often and I always leave pleased. I went there this weekend and a really nice guy helped me out while shopping. Super friendly and helpful :) Ended up walking out with a new toiletry bag! read more

I visited coach this morning and there were no employees besides a girl on the phone and a girl at the register, who was amazing by the way especially given the fact that there was no one else on the floor. All managers seemed to be absent from the store and seemed to put all the responsibility on this one employee. I understand businesses get busy, as an employee of the restaurant industry, but leaving 2 employees to fend for themselves with a line is poor management. I expect more out of Coach management, especially the store manager. Be better to your employees and us customers will feel the atmosphere change. As it is, the management here feels like they don't care about the customers, leaving the customer representatives to deal with the angry customers. Be better management. read more

I always love shopping here,they are very friendly every time I shop. Today the lady helped me with sunglasses and a new purse. I'll be back soon for more! read more

You know you would think after spending close to $300 on two wallets that we're supposed to be gifts, I'd get a little bit better wrapping let alone service. This potentially has been one of the worst experiences of shopping I've ever had. What seemed to be management there was outrageous, I mean seriously! The only positive thing that came out of this entire experience was the female floor staff that was knowledgeable of the merchandise, approachable and nice but most of all helpful in our purchase. Don't know if I'll be back. read more

Coach - Outlet Stores Near Me - Tulare, California

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Stopped in while driving back from Madera. Was not dressed the greatest but doesn't mean you should be completely ignored!!! Didn't get her name but she was very young, blonde, hair up, wearing all black, very thin. I asked for a size, my friend asked for a size and she brought my friends and walked right by me, completely ignored me. I looked at her and said do you have the size i asked for, she says oh I gave the last one away. Wow were you going to let me know!!! Rather be at the Commerce store excellent service read more

I have purchased three purses from here love the discounts. Everyone there is so friendly and willing to help you pick the perfect bag for you.. I love the quality and the various selection is awesome .. read more

Coach - Love my new bag from coach outlet - Outlet Stores Near Me - Tulare, California

Katelyn, one of the workers at this Coach outlet, was so helpful and amazing! She went out of her way to help my sister and I find multiple purses and matching wallets in the right color we wanted. My sister and I had a great experience in this store and are excited to come back again thanks to the amazing customer service we received! read more

Very Bad service on manager. Manager was handing out 30 percent coupons and he was picking and choosing who to give them to. Very Bad Customer Service!!!! read more

it really annoying when you walk in a store to look around and there is a worker after you the whole time. he was after us the whole time like if he was making sure we weren't going to take something with was really uncomfortable. I buy alot of coach and I'm definetly going to keep shopping in Ontario instead of here. read more

Most Coach outlet stores are brimming to the rim with people, their merchandise and shelves in complete disarray, and the staff so frazzled with running around and helping different customer that it's hard to get any attention. This store was clean and orderly, and although there was still a good crowd of people, the reps were able to help me with all my questions and even made a few suggestions. the best part is that the lines was super short - i was in and out in 15 minutes! read more

This outlet is really reasonable. They always have good sales, and good customer service. Every day is a new sale, so be sure to call or drop in. When I walked in, some of the purses were 70% off!! read more

Wow! What a Awesome Store! I just bought my first Coach purse here Summer helped me pick out my beautiful new bag she was very helpful and took her time showing me several styles & options I will definitely be back read more