We came to this Costco with friends. It is very large with some notable differences from most Costcos we shop regularly -- e.g., * Extensive garden center at the entrance with potted plants, flower baskets, trays of plants, etc * Bigger large appliance display * Halal meat in the freezer case (like a Business Costo) * Fewer refrigerated cases * No wine, liquor or beer -- Maryland regulations It was easy to get around the warehouse, as well as check-out. Associates were very helpful. read more

I continue to be impressed by Costco and the way they stand behind the products they sell. I recently had to return a Casper mattress that turned out to be defective. It never fully expanded, developed noticeable sagging in a short amount of time, and became uncomfortable to sleep on. I was worried I'd be stuck with a mattress that was causing back pain, but Costco made the entire return process simple and stress-free. The employees were kind, patient, and genuinely understanding. They treated me with respect and made what could have been a frustrating experience incredibly easy. It's refreshing to shop at a company that truly stands behind its return policy and values customer satisfaction. Experiences like this are why I continue to renew my membership and recommend Costco to family and friends. Thank you for making customer service a priority and for giving me peace of mind when a product didn't meet expectations. #Costco #CostcoMember #CustomerService #HassleFreeReturns #MattressReturn #ShopWithConfidence #CustomerFirst #WorthTheMembership read more

Costco Wholesale - Mattress outside door ,, heading back to Costco - Wholesale Stores Near Me - Frederick, Maryland

Went to Costco Friday at 6:30 pm ... found parking right away. Not crowded at all then ate dinner there. Hotdog is always the best deal in town. Kiddo had chicken bake and strawberry smoothie. I tried the calzone and strawberry ice cream. Love the ice cream but the calzone was a miss - seemed over baked and the fillings a little skimped. Overall, Costco is still my favorite of this type of store. read more

Costco Wholesale - Dinner - calzone & strawberry sundae!!! - Wholesale Stores Near Me - Frederick, Maryland

I willingly walked into chaos first thing in the morning. Chaos is also putting it mildly. I had never been to this location and even though they had just opened for the day, the parking lot was nearly full. I don't understand you people that can come here this early during a weekday. Don't y'all have a job to be at? After finding a parking spot, I made my way inside and grabbed a cart. Scanned my membership card and started to wander aimlessly since the layout of this location was a bit different than other locations I have been to. I just kind of made my way to the back corner of the store and hoped I was going in the right direction. Luckily, I was right. After grabbing the items I needed, I made my way to the front checkout area. I opted for the self checkout as I was in anti-social mode with my Airpods in. I approach the register, scan my membership card and start to scan my items. Only to be interrupted by an employee. Who then started to scan my items with a handheld scanner. Ummm, excuse me? But I didn't want to interact with anybody. Hence the SELF checkout. Thanks for encroaching on my personal space. If she would have scared me I may have reflexively smacked her. Next time, read the situation, don't approach. I know you were doing your job and wanted to make the line go faster, but I had just got to the register and I was good. read more

One of the better Costcos in Maryland. This place is huge, plenty of parking and with a gas station. Selection seems to be better than most. Very large space so doesn't feel cramped in the warehouse. Lots of check out stands and well run self check out. Food court is fast and efficient. Bathrooms are large and clean. Overall one of my preferred Costcos for shopping. read more

I drive the extra mile cuz it's worth it. Everything is better. Great customer service. Their return policy is unbeatable. I had a blender that malfunctioned. It was one of those fancy blenders and less than 2 years old. I thought worse thing they can say is no. They returned it without any issues because it was on my membership card. Gave me my refund in cash. Parking is not so bad. You will find parking. The gas station is cheaper and I get more milage on my car than my usual gas station. They always have samples!! Oh yeah they are strict with their membership. They check at the door and at the register. They got oxtails for like $5.99!! Shelly's recommendations: Costco must buys and great values: Rotisserie bird: $4.99 but you have to strut and cluck like a chicken to the back of the store to get it.. BB muffins.. 8 for like 6.99 TP.. if you have space for it. PT..better than Bounty.. Eye glasses. Scripts.. if you have to pay oop. Snacks. Rib eyes Sandwich rolls Crab legs Kirkland version of Tums... man stuff works! Bottled water Under garment. Hot dog/ drink $1.50 Gift cards.. Also executive members get in 30 minutes early. I'll be back! read more

Dropped in to see if they carried a particular item. Although they didn't have what I was looking for, I appreciated my experience there... wasn't over crowded, plenty of items in stock, to include things I feel are "hard to find." And super thank you to the ladies that assisted me in Customer Service. They somehow found a way to nicely tell me what I wanted wasn't available, but still gave me some options - I love options! read more

Costco Wholesale - Wholesale Stores Near Me - Frederick, Maryland

Every thing you need is readily available at lower costs per item. I've been shopping COSTCO for many many years, when the store first opened in Crystal City, Arlington, Va, and was known as Price Cub. read more

1 tire repair. My appointment was at 4p I got here at 3p. Took over 4hrs. I get a text car is ready for pick up & I am still waiting 20 minutes for that. Pay the extra $$ and take it somewhere that doesn't take 4hrs for a tire patch. read more

Great location serving Frederick area. Clean , spacious and has good selections of merchandise. Like the seasonal new items especially for pre-made meals, good price and mostly delicious. Cashiers are all very efficient at what they do, but not always very friendly, it's a hit or miss. Advice for management to advise staff: it's rude to speak Spanish through the entire checkout process only to their co-workers & NOT to acknowledge customer's presence. I have nothing against speaking your mother tongue, but when you are servicing customers, it's only polite to speak directly to customers and not to ignore them . read more

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I love this Costco! So much better parking and less craze than the other surrounding locations. And it has Costco gas!!! A bit sad that Costco got rid of their churros and have giant cookies instead. I do like the strawberry and vanilla swirl soft serve so delicious! read more

Costco Wholesale - Food court pizza, chicken bake, and cookies. - Wholesale Stores Near Me - Frederick, Maryland

I'm truly appalled--truly. My experience as a customer has been completely ruined. I went in on Friday morning. Pleasant shopping experience--hence the only star, however when I approached the checkout, there was a disgruntled employee who seemed very bothered at every single client. Shouting left and right!! Very confused on why this was happening. Now, that's no way to behave. I don't know, maybe if you're so concerned about how efficiently check out is happening...maybe hey! I know...DO YOUR JOB AND HELP OUT!! The check out was a mess because of the LACK of communication. The yelling wasn't making it better in fact, I will say I wasn't paying too much attention to anything he was shouting because to me he just seemed like one angry person who did not want to be there. In the midst of this I did witness his belligerent behavior towards many people--elderly people as myself, young women with their children, and just EVERYONE!! I was appalled!! He muttered under his breath --by himself mind you...I can see why that is the case....anyways Mike? Miles? Mel? I don't your name but you truly made my day rotton the way you spoke to everyone. I will not be shopping here anymore. read more

Not sure why all the one start - I'm here at least once a week and have always found the employees to be helpful and friendly. As you get close to a holiday they even will open the doors early - who does that? And yes you have to show your card before using self checkout but its a national policy due to people giving their card to friends to use. This costs all of us to have people freeloading. Never used the pharmacy but tire and optical departments are great. The store used to be less crowded but that's life - last time I went to Gaithersburg (I was down that way) I vowed never again. read more

There is almost always a line for gas and a full parking lot. Inside is busy but not as busy as the parking lot it seems. Lines are not crazy long like some of the other area locations. Overall if you need something from Costco, this may be the better one in the area to stop in. Top picks (value for the money): Paper towel Toilet paper Fresh fruits Venus razor refills Allergy medication read more

Costco Wholesale - Good deals on shoes, including Adidas - Wholesale Stores Near Me - Frederick, Maryland

Did yall hire a new group of people to make the pizza?? Holyy it's so much better now!

Always good experience especially good for staples such as paper towels, detergents dog and cat food. Wonderful customer service.

Still believe it's worth coming too once a month. Great customer service and a large selection of items. Good value if you buying bulk.

This is our favorite local Costco! Plenty of parking...larger parking spaces than in some more congested places...and friendly, helpful clerks who even help you box up your groceries! If you are looking for a pleasant shopping experience--this Costco is where it is at. I guess that's why some of my friends who live in other counties, drive all the way to the Frederick Costco to shop! Of course, there are all the usual benefits to shopping at Costco: good prices and the fairest and best (in my opinion) return policy there is. I will always be a loyal Costco shopper. read more

Costco Wholesale - Can't wait to try this Spindrift with real pineapple juice in it! - Wholesale Stores Near Me - Frederick, Maryland

I've been going to this Costco for the last 156 year's The service here is delightful to say the least. The only thing I'm against is that the economy is ruining the prices For instance it went from -0.02 cents to 10$ for apples it's definitely gotten me in 9273838373739834637$ in debt but that's fine. The Costco for the last 156 years has been very thoughtful very demure anyways will be visiting agian!!!! read more

yikes, the bathroom had no toilet paper and people were urinating on the floor. The workers were nice but didn't bother to clean up the pee. I would rather go to Sams Club. read more

Hands down the best Costco in the area. I started visiting this location when I got tired of the chaos at the Gaithersburg location and, boy, I have not looked back. The employees and the customers are so much more enjoyable and nice people. I recommend this location to everyone I know. The store is very clean and organized! The parking lot may look full at times however the inside of the store will make you feel otherwise. #yelpMDburbs read more

By far the better Costco in the immediate area. I am in Montgomery County and the Gaithersburg location is only about 14-16 minutes from my home. However, I would gladly driver 26 minutes to the Frederick location anytime. Why? It is just more friendly and less of a war zone. I have been going to the Gaithersburg location my whole life. It is always filled with fighting for parking spots and fighting for checkout lines that are shorter and going to the food court and waiting 25-30 minutes for a slice of pizza - or I guess ordering a slice of pizza on the machine and waiting for your pizza. They took away most of the seating area because it was just chaotic. That location is just..... gives me anxiety and nightmares. When someone told me to go to the Frederick location, my first thought was "why should I drive farther?" Well, they have Costco gas so the drive up there, you'll get back from the savings and cash back. Ok, that seems like an economic viable argument. When I came here for the first time, I was just floored with how relaxed it was. There was plenty of parking - all around. Of course people will be crowded to spots nearby, but if you are willing to walk a bit of a distance, you will have parking. I remember coming here on Saturday at peak time and had several options to park - albeit farther, but better than circling around for ages. Inside, it seems wider. They have most of the same offerings. I guess less Asian options - no Tofu or Kimchi that I found at Gaithersburg. Recently, I saw they carried soy sauce, which was a nice addition. I just never felt crushed while strolling through this location. I always occasionally walked in, strolled around, got my things and went. They also have a self checkout location for people who don't have that much and frankly, I think it sped things up. They have a food court, which has this weird line pattern that no one seems to follow. They do not have the ordering machines so the only way to get your order in is by waiting in line. They do have seating and there appears to be a good amount of seating as we never had that much trouble getting a seat for 5-10 minutes of eating. It may take longer to get here if you are closer to DC. You may waste more gas to get here. Your car may be in the sun while you shop. But, all of that for your sanity to be intact is completely worth it. read more

There were two ladies that were loud and rude working the self checkout lanes on 7/13/2023 around 1:00/1:30. The first one was yelling "do you have a membership?!" I responded 'yea' she's like "well I just need to verify that" I show it to her and proceed to a self checkout register. Once at the register I couldn't proceed with my transaction until I scanned my membership anyway so what's the point of keeping hassling people. I was asked 3 times for proof of membership. It felt like borderline harassment. Costco definitely should train their employees how to approach customers. read more

They dont care about OSHA.... at the end of the self-checkout line and literally next to the door frame of the front office, were stacks of 10 to 16 empty boxes tall. I barely tapped one of the trolleys and all these boxes came tumbling down and unfortunately hit an older employee in the face and the head that made him stumble backwards. I asked him several times if he was okay and other employees just stood around and looked. I asked two different people, one at the front desk if something could be done about that because it's obviously not safe to have those right next to a walkway office door and they couldn't have cared less. She literally kinda sighed, made a grunt and eye roll and said "yes sir ill make sure someone hears of this". Disgusting. I'm a Sam's Club Shopper usually but went to Costco instead since I have a membership. Most of the employees were grumpy... read more

Fraudulent business practices. They state a warranty on their products and then denied the claim. It's an HP Laptop. Do yourself a big favor and go to Best Buy. HP said it should have been under warranty. Costco has lost my business and I'm going to buy electronics from a more reputable competitor. Gas until card expires. Sam's isn't quite the same but for bulk items they are. read more

You know Costco, everything is here, and (almost) everything is from high quality. Maybe Costco offer such good pricing for so many things is due to the quantities they are buying. Because really I don't get it how come Costco offer such great pricing. They have different things. And most of them are great. Meat is delicious and reasonably priced. Baguettes are soo good. Cookies, nuts, clothing, drinks, you name it. I usually leave here with one or two fully loaded boxes. And if I'm having a party, even double the amount. Also always getting flowers for my sweetheart. This Costco is one of the best. read more

Costco Wholesale - DDL cookies. Delicious. - Wholesale Stores Near Me - Frederick, Maryland

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Let the buyer beware. Last year I bought 3 computers for remote schooling and work. There was a 1 year HP manufacturer and COSTCO added a 2nd yr. Its even printed on the receipt. One of the three was defective and literally fell apart. It had 13 months. No problem right? WRONG. I was just told that their warranty doesn't cover that damage. Costco sells second hand. If you compare their products with what is currently sold by other retailers they are not the latest models. They have ZERO credibility and my membership is O-V-E-R!!! read more

Costco Wholesale - Wholesale Stores Near Me - Frederick, Maryland

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Had a shop card (gift card) left from my membership that expired a while ago. Yesterday went to use it there knowing that members and nonmembers (how is mentioned on the website) can purchase items base on this. At first they didn't allowed me to use the shop card because my membership was expired. After few minutes of "research" they said that it's ok but I can buy only for $21 (the amount on the card) even I had item for over $300+. Finally the receipt was $23 (that want not a issue after all) and got only one bag of bagels (even I paid for 2). Very bad attitude and experience! Rude customer service! read more

During the worst of the pandemic these guys were the best place to shop, as an Instacart shopper I was here dozens of times a week. Unfortunately, over the last six months the service has degraded, checkout has gotten less and less efficient and items damaged during checkout has happened enough times I need to check everything before I walk out the door. Some of the employees are absolutely the most amazing, friendly and helpful people you'll find anywhere, others look incredibly unconvinced they have to checkout a large, well-organized order. Between the stress worrying about damaged items, frequently dealing with unfriendly people and the policies that waste everyone's time I would much rather drive to Leesburg where I am always treated with the utmost professionalism if I'm getting more than a couple items. read more

This location is way too busy. The lines are horrendously long to check out, even if you're here when they open, and the parking lot is always full. And some older people like to tell you you are out of the line and cut in front of you. I would suggest you open more than 5 registers when the lines are that long. I've been here multiple times and had to leave because there was no parking! I'm beyond frustrated with this store! I'll be sticking with Sam's down the street. read more

I felt harassed by Leah at the self check out. A friend and I, both members, were yelled at and berated in front of other customers. Leah seemed to chase us down. Someone please take Leah away from working with the public. read more

Buyers beware: starting July 30 all Kirkland paper towels will not have individually wrapped rolls in their bulk purchase! price has increased to close to $20 Now your stored rolls will absorb the moisture and dust! very very bad Costco read more

This Costco hit a homerun. They have had washing sinks in every other aisle with Meyers soap. They also have a mandatory mask policy which is helpful. The carts look clean. There was a good deal of variety and items available at sale prices. read more

Costco Tire Center Purchased a set of 4 tires, walked out and saw my center cap missing from one of the wheels - an obvious missing hole in center of wheel as I approached vehicle. And the others were not set flush either! Reported back to clerk who said that I should ask the technician to look for it - the service area is all cordoned off and there's like 6 bays and lots of techs!? I objected and he retrieved it, ran it out, and banged it in with his fist. Yep ... it fell off by the time I got home. Ordered a new one (was "only" $20) and secured all of them with a rubber mallet. They get two stars credit for the good tire deal. But the carelessness, bad customer service, and the extra expense all combine to cost them three stars. First time I've ever seen sloppy work with wheels. I guess it's a good practice to always take a minute to check your center caps, lugs, valve stem caps, and so on, to make sure all the parts are there. read more

The pharmacy is the worst to get your prescription from they said my prescription would be ready in 20 minutes 40 minutes later still waiting and the guy who supposed to be the supervisor or what ever he might be is rude and don't give a fuck about what's going this is ridiculous and make me in my stomach they loosing as a customer I'm done that way too much read more

The stuff was super disrespectful and when I tried to explain to them that me and my wife have an account for our household and because my wife wasn't with me they wouldn't help. I walked over to the customer service desk to talk to them about my account. And the cashier when out of his way to tell me that I couldn't take the merchandise over to the help desk. I wasn't trying to do anything malicious but I was treated as such. We will be canceling our membership after this horrible incident that I just received today. 11/16/2023 read more

If your looking for customer service and not being discriminated this is not the place. I was there on sunday afternoon 8/20/2023 around 4pm and there was a white lady that was making a scene beacase I was making a purchase for my friend and was being rude and racist. She was accusing me of steeling . When my friends was so sick at home and I was doing her a favor. They need better customer service and to talk to the employee about treating everyone equally. read more

I went with my mom today to shop, as we've done many times before. I get up front to pay with my mom and give the cashier my membership card for my items, no problem. Gave her the membership card again for my mom's transaction and she has a hissy fit. Calls the manager over, who instantly got aggressive with me and says she can't buy anything if she's not a member, even though I was WITH her and I'm a member. I said "fine, refund the items and we'll pay it all on one card." He said no, continues to be aggressive with me and even goes as far to say "I'll happily cancel your membership for you if you can't follow the rules." First of all, I was literally WITH my mom the whole time. Second, what's the difference whether we pay on different cards while together or we pay on the same card and Venmo each other the money later?? Third, I think it's pretty crazy that Costco employees are now threatening to cancel people's memberships, if they're hurting that bad for money they should not be threatening to cancel ANYONE's memberships. Policy or not, employees don't have to be so rude and it seems like every employee in that store today was impatient and rude with people. I didn't get one smile in the store, even from the greeter at the front. Considering switching back to Sam's club! We always had better customer service there, but thought Costco had a better selection of food. Might be worth it to switch for the cheaper membership cost and better customer service. read more

Ahhh Costco where you can buy a casket for your funeral, enough coffee to wake the dead and a cruise for your caffeinated ass to enjoy. The only downfall to this Costco and any Costco really is the mad queues at checkout. I've been to many stores in DC, Maryland and Virginia and the common issue is that the lines are backed up. Sometimes up to five people deep. When you think about the amount of stuff people buy at Costco this can be a bit of a wait. More do when inevitably someone tries to pay with Discover or they are told their membership has expired. Beyond that though, Costco beats the competition by a wide mile. It's Kirkland brand has been proven to be as good or even better than the leading brands it's competes against. Much better than the crap (yes I used the term crap) that Sam's Club puts out. That although being cheap actually tastes cheap rather than inexpensive but of good quality which is where Kirkland is. Oh and time it right and you could eat a dinners worth of food from the sample people. Gotta love the samples! Another bonus is that Costco treats its employees with dignity and pay them above a living wage. I like to know that the staff are treated well, and that shows when they interact with us the customer. Yep I love Costco, just not the lines... read more

The worst staff I have ever interacted with at literally any Costco location & I have lived all across the country. The associates are down right rude & confrontational when guests are trying to shop. I had an experience myself personally as well as witnessed other customers be berated by staff. One instance was as simple as someone just walking by an employee in a manner the employee deemed unacceptable. I understand finding quality staff is hard however this has been the narrative since before the pandemic. The store culture needs a vast improvement & customer service classes. read more