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    Giant Eagle

    3.2 (31 reviews)
    Closed 6:00 am - 10:00 pm

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    7 years ago

    It's amazing to me that a major American grocery store can have a butcher dept with his terrible a selection and poor quality of product.

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    Ask the Community - Giant Eagle

    Review Highlights - Giant Eagle

    In this day and age where customer service is almost dead - they EXCEL at it.

    Mentioned in 2 reviews

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    Genes Frederick Florist & Gift Baskets

    Genes Frederick Florist & Gift Baskets

    (10 reviews)

    https://genesfrederickfloristmd.com/…read more I actively chose this florist over a national chain because I believe in supporting local businesses. I will not be making that mistake again, and after what I have since uncovered, I am confident that mistake was not merely bad luck, but rather the entirely predictable outcome of doing business with an operation that has turned incompetence into a business model. I ordered same-day delivery for a bouquet intended to surprise my girlfriend at her office. The occasion was specific and meaningful: she had spent the day leading an important meeting, and I wanted the flowers waiting for her as a celebration of that accomplishment when the day was done. A gesture of thoughtfulness. A simple transaction. Or so I believed. Hours after placing the order, I received a text from the owner that delivery could not happen that day. The reason given? A broken-down truck. How tragically inconvenient. How remarkably well-rehearsed, as it turns out. That single failure immediately detonated a cascade of consequences the owner appeared entirely unprepared to manage. He suggested delivering to my girlfriend's office the following day, which meant I had to contact my girlfriend directly to confirm her schedule. She is not an idiot. The surprise was dead before the flowers had left the cooler. As fate would further compound things, she wasn't going into the office that day anyway. The owner then proposed delivering to her apartment instead. I want to be unambiguous: this was never the arrangement. The workplace delivery was not incidental: it was the entire architecture of the gesture. A surprise at the office, after a triumphant day, carries a meaning that a bouquet sitting outside an apartment door simply does not replicate. But I was already several steps deep into a problem entirely of this business's making, so I agreed. Apartment delivery. New address provided. The owner confirmed the new location via text. Or so I was led to believe. My girlfriend, now fully aware that a delivery was coming, the surprise having been thoroughly autopsied and buried at this point, stayed home the entire following day. She canceled errands. She arranged her day around being present for this delivery. She waited. They delivered the flowers to the office. I will allow that to sit for a moment, because it deserves the space. After failing on day one with a suspiciously convenient mechanical excuse, after destroying the element of surprise through sheer logistical ineptitude, after explicitly confirming a corrected delivery address, this florist looked at that address, considered it, and sent the flowers somewhere else entirely. This is not a clerical error. This is an operational failure so thorough it borders on performance art. When I contacted the owner to address this second consecutive failure, I was not met with urgency. I was not met with embarrassment. I was not met with any discernible acknowledgment that two failures in a row might warrant something beyond a casual suggestion to try again tomorrow. A same-day correction, I was told, was simply not possible. The proposed remedy? Another delivery to the apartment. The apartment whose address they had just spectacularly ignored. At this juncture, I would sooner trust a golden retriever with a mailing label. My girlfriend, who had already had her surprise ruined, her day restructured, and her patience tested, ended up traveling to the office to collect the flowers herself. She ran an errand so that this florist did not have to. And then I made the mistake of reading their other reviews. The broken-down truck. There it is again. And again. A recurring prop in what appears to be a well-worn theatrical production, staged for the benefit of customers who have no idea they are not the first audience to sit through this particular show. I am not the first person to be handed this excuse. I am not the first person to be given the runaround across multiple days, multiple failed promises, and multiple confirmations that apparently carry no binding weight whatsoever. This is not a business experiencing a string of bad luck. This is a business that has discovered that apologizing is cheaper than accountability. As someone who has spent a career studying the relationship between language and meaning, I want to say plainly: the word "confirmed" should mean something. "Delivery address" should mean something. "Same-day" should mean something. Words are not decorative. They are commitments. And a business that deploys them without honoring them is not merely incompetent: it is dishonest. The transactional premise of commerce is not complicated: money is exchanged for goods and services rendered as agreed. I fulfilled my obligation the moment I paid. Three days, two failed deliveries, one recycled excuse, zero accountability, a ruined surprise, and an unnecessary errand later, this florist did not come close to fulfilling theirs. 0/5 stars.

    I don't think any body else does it the way y'all do. For instance I don't have to worry about my…read moreflowers I know they'll be right there on time safe and sound right where I need to them to be. I never have to check up on the delivery you guys are always seem to be on schedule and on point.This was money well spent!

    Flowers & Fancies - Hugs & Kisses

    Flowers & Fancies

    (123 reviews)

    $$

    I prefer supporting local businesses so when it came time to order flowers for my mother's December…read morebirthday, I placed what was perhaps my second or third order at Flowers & Fancies. I placed the order online, scheduled pick up, and moved on with my life. Unfortunately, I received an email about 5 days before I was due to pick up the arrangement essentially advising that my selection was no longer available because the flowers wouldn't be in season the month of December. Huh? They explained that they would do their best but I asked for a refund instead. Apparently there was a website issue that allowed the purchase to go through but shouldn't have. Disappointed and frustrated, I placed a last minute birthday order with a large corporation and tried to put the matter behind me. Well color me surprised when the Flowers & Fancies team sent me an arrangement to apologize for the error. I was shocked, surprised, and necessarily reminded that mistakes happen and it's best to have patience and understanding, especially for local, well meaning businesses. The arrangement provided is gorgeous and makes the one I ordered from a large corporation just doesn't compare. Thank you to Heather and the Flowers & Fancies team for making it right. I look forward to supporting in the future.

    I ordered from out of town for a rehearsal dinner. The flowers were more beautiful than I…read moreexpected. They also lasted more than a week! When we checked out of our hotel, the hotel was still displaying them at the front desk! The compliments of our guests were endless.

    Giant Eagle - florists - Updated May 2026

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