https://genesfrederickfloristmd.com/ I actively chose this florist over a national chain because I believe in supporting local businesses. I will not be making that mistake again, and after what I have since uncovered, I am confident that mistake was not merely bad luck, but rather the entirely predictable outcome of doing business with an operation that has turned incompetence into a business model. I ordered same-day delivery for a bouquet intended to surprise my girlfriend at her office. The occasion was specific and meaningful: she had spent the day leading an important meeting, and I wanted the flowers waiting for her as a celebration of that accomplishment when the day was done. A gesture of thoughtfulness. A simple transaction. Or so I believed. Hours after placing the order, I received a text from the owner that delivery could not happen that day. The reason given? A broken-down truck. How tragically inconvenient. How remarkably well-rehearsed, as it turns out. That single failure immediately detonated a cascade of consequences the owner appeared entirely unprepared to manage. He suggested delivering to my girlfriend's office the following day, which meant I had to contact my girlfriend directly to confirm her schedule. She is not an idiot. The surprise was dead before the flowers had left the cooler. As fate would further compound things, she wasn't going into the office that day anyway. The owner then proposed delivering to her apartment instead. I want to be unambiguous: this was never the arrangement. The workplace delivery was not incidental: it was the entire architecture of the gesture. A surprise at the office, after a triumphant day, carries a meaning that a bouquet sitting outside an apartment door simply does not replicate. But I was already several steps deep into a problem entirely of this business's making, so I agreed. Apartment delivery. New address provided. The owner confirmed the new location via text. Or so I was led to believe. My girlfriend, now fully aware that a delivery was coming, the surprise having been thoroughly autopsied and buried at this point, stayed home the entire following day. She canceled errands. She arranged her day around being present for this delivery. She waited. They delivered the flowers to the office. I will allow that to sit for a moment, because it deserves the space. After failing on day one with a suspiciously convenient mechanical excuse, after destroying the element of surprise through sheer logistical ineptitude, after explicitly confirming a corrected delivery address, this florist looked at that address, considered it, and sent the flowers somewhere else entirely. This is not a clerical error. This is an operational failure so thorough it borders on performance art. When I contacted the owner to address this second consecutive failure, I was not met with urgency. I was not met with embarrassment. I was not met with any discernible acknowledgment that two failures in a row might warrant something beyond a casual suggestion to try again tomorrow. A same-day correction, I was told, was simply not possible. The proposed remedy? Another delivery to the apartment. The apartment whose address they had just spectacularly ignored. At this juncture, I would sooner trust a golden retriever with a mailing label. My girlfriend, who had already had her surprise ruined, her day restructured, and her patience tested, ended up traveling to the office to collect the flowers herself. She ran an errand so that this florist did not have to. And then I made the mistake of reading their other reviews. The broken-down truck. There it is again. And again. A recurring prop in what appears to be a well-worn theatrical production, staged for the benefit of customers who have no idea they are not the first audience to sit through this particular show. I am not the first person to be handed this excuse. I am not the first person to be given the runaround across multiple days, multiple failed promises, and multiple confirmations that apparently carry no binding weight whatsoever. This is not a business experiencing a string of bad luck. This is a business that has discovered that apologizing is cheaper than accountability. As someone who has spent a career studying the relationship between language and meaning, I want to say plainly: the word "confirmed" should mean something. "Delivery address" should mean something. "Same-day" should mean something. Words are not decorative. They are commitments. And a business that deploys them without honoring them is not merely incompetent: it is dishonest. The transactional premise of commerce is not complicated: money is exchanged for goods and services rendered as agreed. I fulfilled my obligation the moment I paid. Three days, two failed deliveries, one recycled excuse, zero accountability, a ruined surprise, and an unnecessary errand later, this florist did not come close to fulfilling theirs. 0/5 stars. read more

I don't think any body else does it the way y'all do. For instance I don't have to worry about my flowers I know they'll be right there on time safe and sound right where I need to them to be. I never have to check up on the delivery you guys are always seem to be on schedule and on point.This was money well spent! read more

Where to begin! The flowers were lovely and so were the people I spoke with over the phone. On time delivery and they stuck with in my budget so I'm happy with everything. read more

ONE STAR so I can even post a review on here to warn all the others who are thinking of ordering flowers from this so called business. My birthday was yesterday, and my husband ordered a bouquet with balloons, chocolates, and a stuffed animal. This was supposed to be delivered yesterday afternoon, but apparently the delivery guys truck "broke down" and that the delivery would not happen today, but they can deliver to our old address located in Germantown. What??? How are you able to deliver to a location in Germantown, but not Frederick. At this point you are just telling me you don't feel like driving up to Frederick to deliver something we PAID $$$$ for. So the guy offers my husband a delivery for TODAY and he would throw in some free flowers as an inconvenience. My husband being my husband, agrees and let it go. Fast forward to today, it's 4:18 PM and normally all flower deliveries, edible arrangements, etc are delivered by 5 pm. Received nothing. Told my husband we still didn't receive anything and at this point to get a refund. The owner or whoever is the person in charge of communications for this place tells my husband they forgot about the delivery. Wtf??? And if my husband didn't text to try to reach out to him he would have never responded!!! I then asked my husband what place he ordered from and looked him up on Yelp and I find a review EXACTLY like mine where his car "broke" down and flowers were never delivered as promised but paid for already and he refuses to give a refund. Called the number multiple times. No response and voicemail box is full. This place is a scam. Do NOT order from this place!!!!!!!!!!! read more

The flowers were even prettier in real life than on the website! The delivery guy texted me when the flowers were delivered and everything was timely. Really beautiful arrangement! Will definitely use this florist again in the future! :) So pleased with how this turned out. Thank you, Gene and delivery guy Ed! read more

Genes Frederick Florist & Gift Baskets - Online photo -- pretty, but nearly as beautiful as the real thing! - Florists Near Me - Frederick , Maryland

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For you to be sold out on Valentine's Day when you can't even buy one flower what kind of business are you running?

Ordered flowers online on 8/3 for delivery on 8/8. Received an email on 8/5 stating "your flowers were hand-delivered on 8/8" - so that's weird. Called the recipient to see if by chance they received flowers on 8/5 - they did not. 8/8 came and went and no flowers were delivered. Called on 8/9 - spoke to the owner (who was not prepared and said they "weren't really open" - even though the posted store hours said they should have been open), He said he would get the delivery out right away and upsize it for the inconvenience. 8/9 came and went and no delivery. Called the afternoon of 8/10 and the same man answered - turns out he is the owner and told me he is answering the phone for the store but is actually currently out of the country? Ok, also weird. The connection was terrible, he could not hear me and kept cutting me off. I told him we still had not received the delivery - he then said "what would you like us to do" -- instead of offering me a solution. I told him at this point I wanted the flowers delivered and a full refund....he didn't seem happy about that. He said he was calling his wife who is the flower designer and is not out of the country to get the delivery out to me. I asked him to please have her call me and he said she would not speak to me. I told him this was terrible customer service - he got snarky with me and I said I never leave negative reviews but that I would be for this. He the said "if all you are calling me to say is that you are going to leave a bad google review, then go ahead". Ok - I rest my case on the customer service. I told him I gave him a change to fix the wring when I called on Monday - they had now failed me twice. I still don't now if they are sending flowers and it sure sounds like he wasn't planning to give me a refund. Will NEVER use them again -- this is what I get for trying to order local I guess. read more

My dad ordered my daughter and I both flower arrangements with a teddy bear and balloon for her. The flower arrangements were some of the prettiest I've ever seen. They were very well put together. They even texted me after they dropped them off letting me know they were delivered with a picture of it. It was Valentine's Day so I'm sure it was a super busy day for them but ours were dropped off by 10:30! I would highly recommend this florist to anyone in the area read more

Customer service was amazing ! Fast delivery , & the arrangement was BEAUTIFUL. My mother loved it !!!!

On 8/28/19, my wife's order arrived 5 hours later than specifically requested and completely missed the intended recipient. When my wife tried to call Genes Frederick Florist, they hung up on her multiple times. When the floral arrangement did arrive, 5 hours late, it was missing the balloon that we paid for. They will also harass you when you complain about the service...to the point where you have to threaten legal proceedings against them to get them to stop. Finally, they DO NOT have a shop at 8709 Fingerboard Rd Frederick, MD 21704...that is just a fraudulent posting on their website. Just use 1800 Flowers...they know how to treat customers! read more