I have had 2 bad experiences at Costco. One was when they first opened, so never went back till last week. Bought a television on display for a great price and then knew I needed another one for my bedroom, so back this last Saturday. In observing the employees, they boxed up a returned television for me and was going to sell it to me for the new price. Not a happy camper. Caught in the act so had an employees put a new one on a cart for me, with the extended warranty. Came home upset at the sales man, who I found out after calling them was the supervisor in the department. He assumed according to the manager, I wanted a discounted television. Honey never assume when someone states they want a new television. I found out from the manager all electronics out and on display have been returned by other individuals for one reason or another didn't want the product, so they call them displays, not used. I was appalled at this reply as one is paying full price for a used product. it was like fighting city hall, no help whatsoever, except return the new product for a full refund or keep it and we will give you a 30.00 cash card. Heed my warning, watch what you buy in electronics as it has been used. To me a display in the store is to view the picture, etc, Used is used. As a business owner myself, I still am wondering if I ever want to shop there again. read more

Costco is an excellent place for a family like mine to shop at. It's so much easier and cheaper to buy in bulk! They are constantly rotating out what they sell and what is placed at the begining of the isles to show off. I love that you can come here during the weekend and basically eat lunch here with all the samples! (which of course leads me to buy more things) Their bakery is awesome and we get Costco cakes for birthday parties all the time, not to mention their mouth watering chocolate chip cookies. I always end up overspending here, but on the plus side, our food lasts a lot longer than if we went to Pick n Save for our food. We also purchase all our household items here (paper towels, kleenex, toilet paper, laundry detergent, medicine etc). Their little food bar is also exceptional (and cheap) although I am a little dissapointed that they changed the manufacturer on their berry smoothies and it just doesn't taste the same as the one they had before (which I LOVED). I always purchase a soda for 69 cents when I first walk in so I can have something to drink while eating all the samples! (: read more

Great place to shop. The prices are fabulous!!! Employees are polite and helpful, just not enough on the floor to help locate an item.

Stay away from Ties! Ordered them 2weeks ago on line. All central customer service can tell me is they were shipped to the store over two weeks ago. All the store can tell me is they don't have them. Now, another week delay while the store orders them. So three weeks to get tires??? I don't think so Costco. Major flaw and break down. Rest of the store I sing praises about, but I will never, EVER use them for tires unless I want to wait one or two months!!!!! So that will be never again. read more

I am definitely a Costco fan, and this location is great. I have learned that if I get there 15 minutes early, they almost are always open early and I can get in and out! We don't have a large family so overall I'm very careful about not going in and walking out $400 later, LOL....my biggest reason for using Costco is their bulk organic frozen fruits and veggies! You can't beat the prices, and I don't know what I'd do without them. We steam a side of veggies every night so we have something healthy to feed our daughter - so I usually buy 3 bags of broccoli at a time (which as 4 1 lb packages inside). I also make a ton of smoothies, and can find everything I need in bulk at Costco - their fresh spinach, all their varieties of frozen fruits (berry medley, mango, strawberry, blueberry, sometimes there is a new one), coconut milk, nut butters, yogurt! You're good to go. We've definitely gotten into the habit of just going and quickly grabbing stuff as needed, I always try to go at opening! That said, I have been stuck in there when it seems chaotic, and even when the lines look horribly long - they get you through them quickly and efficiently! read more

The right day and time will make a big difference in how enjoyable the shopping will be. Avoid Saturdays.

I have purchased the Kirkland 6 pack chicken thighs often. But... once this summer and just now they are spoiled. I always purchase them and freeze ASAP. Brought 2 packs out this morning to thaw for soup and much to my displeasure the chicken smelled BAD again. Hopefully they can resolve this problem as I am sure I'm not alone. Still love Costco for everything else but chicken. read more

Overall my experience was good. I always enjoy coming to Costco to see the deals. My biggest gripe is one of the ladies with the free samples. She was very rude. Today she was making what looked like ham sandwiches. I went up and asked what she was making when she responded with "well I'm not making anything until I put my tray forward so just wait. Thank you" I was appalled by her attitude and just walked away. Usually the employees I have encountered at Costco are very friendly so I was very disappointed by the way this lady was treating the customers. read more

If you pay for your own prescriptions - the Costco Pharmacy is the place to go - they charged me less the 1/3 of what Walgreens or Walmart charges. Some things are little more pricey but I'm willing to pay a bit extra because I believe in the Costco philosophy with regard to their workers. As far as the friendliness of their workers - hey, what goes around comes around, Amberly. Not found anyone to be rude ever. Not all are gushy friendly, but always professional. I am just so grateful to have a Costco in my neighborhood. read more

I have been a member of and loved the Sun Prairie store since it opened, finding all the staff to be friendly and helpful. However, yesterday my tire light came on and I observed a nail in one of my tires. Since I bought my tires at Costco with a warranty for free tire repair for life of the tire, I drove my car to Costco for repair. I waited in line for almost 1/2 hour to check my car in at 1:55pm for an emergency repair. The attendant recommended I come back at another time as they were extremely busy with appointments. I informed of my awareness of risk driving a car with a tire losing air, especially should the nail dislodge and informed I did not have a ride and would have to wait for repair to be done. Three hours later, I observed my car in the bay and assumed it was being fixed but when I inquired after noticing it was no longer in the bay, I was told they had moved it without fixing it as another car with an appointment had come in. Alas, I finally got my car fixed and ready to go at 8:45pm after the store had closed. My patience and appreciation was seriously compromised despite the staff being apologetic and manager giving me a gift card for my wait. Although I can understand the importance to honor scheduled appointments, I do not believe it is unreasonable to expect some level of priority for emergency tire repair for tires already purchased from Costco with guaranteed free tire repair. Having to wait 7 hours for an emergency tire repair is unacceptable. The lack of communication was especially troubling as I could have walked to a nearby movie theater to kill time had I had any idea I would be waiting 7 hours for this repair. Hattie H. read more

Initially we were excited by the store but more and more are considering not renewing our membership! We enjoy the food samples and often buy the product sampled but more and more it seems once the sampled product is bought up they don't replace it and this is VERY ANNOYING as we've repeatedly gone back to purchase those items and they're no longer available!! We've left comments in the suggestion box which are NEVER acknowledged! We also tried the audiology department which was a disaster; talk 'bout incompetence!! We were initially "told" that there gas prices are routinely 5-cents below the surrounding area and this hasn't been true at all! In our opinion a very poorly managed store. read more

While I like shopping at Costco Sun Prairie location, I find that many products are not available. They used to have in-shell non salted peanuts, but haven't had them at this store for 6 months or more. They also carried the Kirkland brand chicken chimichangas, but have discontinued stocking those as well. They don't carry much in the way of cat food and never offer any new types of cat food, but they have many kinds of dog food. Breakfast cereal is another disappointment, they stock the same old cereals over and over, not much ever changes. I have filled out cards that the store provides, but nothing ever comes of that and then I e-mailed to their website, I found that there is little a person can do to be taken seriously and I am tired of trying to ask for different products. I realize they offer what they can get at good prices, but that doesn't detract from the fact that there seems to be less and less choices there. read more