Terrible behavior from staff. The main card holder of my account has his card temporarily blocked due to a faulty item he bought that broke and Costco is refusing a return even though the item is brand new. While this dispute is on going they blocked his access to enter the store. I went straight to membership services to see if I was blocked too. They said I was fine to shop and when I go to check out to tell the cashier that Steve said it was fine for me to check out. At the register my card is scanned while I'm trying to explain the situation the cashier was absolutely horrendous, was extremely rude about it and refused to listen to a word I said. Then comes two employees, again I try to explain what's happening and instead I'm being interrogated as if I'm a criminal. After a while they told me either I can pay for the items or get a new membership, because apparently doing both was too much critical thinking on their part. The woman at the membership services was great, but the rest of the employees were rude, inconsiderate, had accusatory language for something I haven't done and lacked listening and critical thinking skills. The experience was so bad I'm ready to just cancel my membership and get my money back. To punish everyone on the account because the main individual for the account is in a dispute is unprofessional business practices. read more

I was happy to see that the price of gas has gone down at Costco. $3.85. is not bad at all considering prices were in the high $4 range and more expensive for diesel gas. I hope the price continues to go down. read more

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Just a great place to buy bulk items at good deals and honestly, a great place to try new items/samples. Perfect for parties, family get- togethers, holiday time, etc!!! There is also an optical place, electronics, tires, appliances, household, jewelry, clothing and lots of limited time special events/deals just to name a few!! Best cakes from the bakery!!!! Friendly staff for sure!! read more

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This is my favorite Costco location due to the easy availability of parking in a huge lot, and proximity to the 101 Freeway, and several nearby restaurants. The food court has lots of room to sit down to enjoy that pizza slice or hot dog and the staff are usually pretty friendly. This is also the location I always go to for my eyeglass prescriptions. Best selection of all the local warehouses. read more

Have been to this Costco since it first opened, but have been a whole lot more now that I have a toddler! This location is nice, good variety and well laid out. Great customer service! Will continue to shop here! read more

This is my favorite Costco! I've only had one issue with this Costco that I'm still holding a grudge for. Besides that, I'm always happy to come here. The employees are nice , the long lines move quick and they have wonderful products as well all know. There is usually a great selection /variety of things to choose from. You definitely know at Costco, you are getting a great value for your dollars. And I am not mad about it. read more

This location always has great selection, service and value for your money. The employees here are always friendly and helpful. Our family also has been to the pharmacy (super friendly), hearing test (super friendly), and the eye doctor/glasses services. Great services and great deals. read more

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I have been a Costco preferred member for more than forty years. The pharmacy at this store on Beardsley is a poor example of professional performance. I called in two prescriptions on a Monday. They called back and said they would be ready by Thursday. I arrived on Friday and they could not find any prescriptions for me. It should be noted that they have only two registers and the wait line had seven customers when I was there. The Walmart store I patronized had five registers and staff to man them. I'm going back to Walmart for my prescriptions. You might want to do the same. read more

Another great Costco, very clean and organized clean. Very well maintained and incredibly good customer service. Great place to buy anything you need a in bulk. I really enjoy coming here to buy food or water in bulk. Great for shopping for bulk supplies of any kind and the hot dog is epic read more

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I use this Costco mostly for gasoline. Price lately has been $3.10 order stations across our valley ate at least 10, sometimes 40 cents more. I use my Costco Credit card for 5% back. I can select between regular and zoom-zoomm. When I fumble at the pumps and can't get a nozzle in the tank, card swiped, or pump to work at all, help is on the way! Plus, they clean up fuel spills. read more

If I could leave negative stars I would. Absolutely abhorrent behavior from the manager Steve and cashier Kim. Yelling and degrading a poor instacart worker right in front of me to the point where she was visibly upset. No human being should be treated like Steve treated a lady trying to help the store get sales. I guess they just let anyone and everyone become manager nowadays. They need to do a better vetting process. That was some of the most disrespectful behavior I've seen in a long time. Will not come back. read more

Gas station closed and website showed gas prices. Should have shown it was under construction

In the hearing aid dept Karri the mgr, was very professional and friendly as she tested my hearing. She explained everything as she went along.She then explained all my options and the cost. Her customer service was exceptional, making me feel at ease with the whole process! She is a real asset to your company! read more

The #1 thing I love about Costco is their absolutely generous return policy. I can try anything out in their store and return it and get all my money back. In fact, you can return items to other Costco's. Sometimes I would forget my receipt and they'd still find a way to give me a 100% refund; it's still easier to do this with a receipt though. A normal membership costs $60 a year and you can share it with at least one person. You get access to tons of good deals. In fact, they have monthly sales which Sam's Club does not have. And if you don't like the taste of one of your groceries, then return it. A Costco membership even gives you access to their gas station which always has people in it because they are a little bit cheaper than other gas stations. Also note that each Costco has slightly different products. Thus, if you're looking to make a minor change up, feel free to visit another Costco in the area. read more

I really like this particular Costco location. It's always great when the workers know me by first name too! Lol The store is always clean. Well stocked. And has super friendly employees. Typically cannot leave without visiting the Food Court too. read more

I was just accosted because I accidentally entered through the wrong door, despite showing my card she insisted that I walk all the way around. I just like to have lunch before spending $500+ read more

They're getting rid of all of the products I got a membership for, and replacing them with low quality junk. They traded the standard and popular women's secret deodorant for this cheap dove cucumber junk. No one wants to smell like a freaking cucumber and BO!! They got rid of whisps, one of the only crunchy low carb snacks in existence. In fact, they seem to be getting rid of a lot of the lower carb items. They swapped out the 3 bridges egg bites for their own brand that has far more carbs. The entire reason people choose egg bites is to avoid carbs! SMH. Do better, because since I'm having to order half these things online now anyway, I might as well cancel my wasteful executive membership. read more

THIS COSTCO LOCATION DESERVES A MILLION STARS! It checks all of the boxes! MEGS at the customer service front desk is ABSOLUTELY THE BEST! She always goes above and beyond to help me. I met her way back when I became a member. She never forgot my name and ALWAYS greets me by name when I leave and walk by the desk. She also educated me on my Costco app and showed me how to request a product that is no longer available (my favorite Don Lee Farms shredded chicken tacos)! She left a lasting impression and I always look so forward to seeing her smile and amazing customer service skills! Over the years-Ellen has also taken the best care of me! I believe I met her up at the front desk but see her all over the store. She also always remembers my name and will stop me in the store and say hello. She is also a huge asset to Costco. Kollie!! I always get in his line at checkout! Always! I feel several others do the same bc his line is always longer but it moves faster than all others! He is so efficient and helpful. He is extraordinary at his job! Silver is always the last person I see while exiting. It must be a prerequisite to have an outstanding personality and exceptional customer service to work at Costco! She also told me about my favorite short rib lasagna. On that occasion-I went back inside and bought it! It was sooooooo delicious! Silver is the bow on my perfectly wrapped gift for my wonderful trip to Costco! Of course the store itself is always perfect in every way! The mgmt runs a fine oiled machine! I LOVE THIS PLACE! x a million! read more

I just wanted to give you guys a heads up that your Kirkland brand maple syrup taste like soy sauce. I think there was a mixup in your factories. I only discovered this now at 8 o'clock at night when you guys are close so I figured I'd post here and give you guys a heads up that you should check your maple syrup. Good luck. read more

Always a good experience. Buy a number of items here that are worth getting instead of buying at local store. And of course the price is always good. And of course there's the food court. Highly recommend even if it's just a two of you. read more

Best Costco in Arizona! I use a wheelchair and need a lot help to shop. I can always get help at this Costco and the service in the food court is amazing. Really nice employees and they don't mind if I walk my service dog in the store. read more

Went to Costco eye center and saw De Vafaee: literally lasted 10 min. I told her about my vision concerns. She seemed to laugh them off. Check eyes...1 or 3...2 or 3...2 right? Next eye...1 or 3...2 or 3 probably the same right? She told me my prescription hadn't changed but it has cause I've had to get different readers this year. She said yes 2+ when literally my readers say 2.5. Sooooooo my script should have changed. $140 bucks for 10 minutes? And, for her to not compare to last year or identify a change. I want a refund!!!! She literally gave me the exact same script for glasses and contacts when we discussed the difference between glasses and contacts. Very disappointed read more

I purchased ribeye steak here multiple times the past several months and each time it was tough as shoe leather, flavorless with a ton of gristle. At 12.99 a pound I'd expect something edible. Absolutely do not buy your meat at Costco, buy your shoe leather somewhere else. read more

My only knock against Costco is that I can't seem to get out of the store without spending at least $400 lol Phenomenal customer service and the return policies can't be beat... Also, great gas prices read more

Costco - Gas - Department Stores Near Me - Phoenix, Arizona

This is just a store to avoid at all cost. Just a place that creates violence in a person. The lines, the rules, the carts, the people who work there are not helpful. read more

I enjoyed meeting my doctor and he was generous with his time for the money I spent. He was from Thailand originally, and I think his name was DeMille. Anyway, the experience with him was fine but the glasses turned out horrible. \ The old glasses I had were SO MUCH better than the vision that I have from these new glasses. There's only one tiny spot that I can see properly from with the new glasses, and I have to tilt my head to a funny position in order to see properly for reading and so forth. Quite unacceptable! When I called the optical department, they suggested that I have the doctor check the prescription again and I called to arrange that. While I believe that most products and services from Costco are great, I would NOT rely on Costco for quality optical work. I believe they are not as committed to customer service in the optical dept as Costco is in general. read more

Have not been to Costco in a couple of months. Can't always get what you want through grocery pick up. Happy to see Senior Hours from 9 to 10 so gave it a go. Line outside not too long. Mask policy in place. Shelves well stocked, three meat purchase in place with other limits. Found everything I wanted and then some. Checkout was a breeze. Impressed with their COVID procedures to protect employees and shoppers. read more

Costco - Department Stores Near Me - Phoenix, Arizona

I Love Costco, have been a loyal customer for years. This new food court management process is horrible though. My orders are consistently lost. To the point where you need to actively participate and make sure you get your food if your order things like a half/half pizza. The old system was better. read more

What a poor experience in self checkout. Guy protecting the memberships was rude and ridiculous. My first time since my memberships started and brought my bro. That guy blocked us and I had to pay for his stuff. Very unprofessional. I may try to cancel. My bro will never come back either. read more

Costco has just gotten to a new low. After making you swipe your card before you go in and not taking orders in order at the food court, they have made this place a self serve paradise for them, not the customer. Most Kirkland brand products taste like crap and I don't buy them, if you an find the item you're looking for and they have it you are super lucky. Today after swiping my card at the entrance, and ordering a pizza and paying for it. I went shopping for 20 minutes and then checked out to return to the food court with my pizza receipt. I was then lectured to talk to them before picking up my whole pizza so that call in orders have time to take priority. F*** you I did not make up these stupid rules about how you manage your food output for the food court. My ordered item was paid for and I gave them 20 minutes to prepare the damn pizza and if it wasn't ready I was prepared to wait a few minutes due to your new rules on how you run that kitchen. Not only was I upset that I got the lecture on yet another damn COSTCO rule about how to perform as a customer, I got home and my stinkin pizza was undercooked and basically doughy in the crust. I had to recook it myself to reheat for a palatable eating experience. I'm tired of all the rules that the customer has to follow to shop in your limited store while the price of membership goes up. You owe me a new pizza and I also cannot log into your GD website due to password issues that have taken way too long to correct for a new password. FU several times over. I'm a long time customer and I'm sick of the changes to the items in the store as well as the lack of customer service. read more

Hi, is it possible for the greeters to not scream how many minutes are left until Costco closes?! Every single time I walk in the door this happens. I get out of work late I can only make it there by a certain time. I spend $50,000 a year at Costco, is it possible that you can talk to employees and tell them everybody knows what time you close? Especially when the lights get, turned off and managers, yell at me for trying to go to the back of the store. read more

PHARMACY: Where to begin... I've attempted to fill here now 3 or 4 times, every single time is an excuse of incompetence. This last time was called by a Costco employee (female at 4:38p 12/30) told my prescriptions would be ready on 12/31 for partial or thursday 01/02 for all filled. I gave an extra day just because I didn't want to make 2 or 3 trips as usual to this place. Then when getting lied to by the manager Robb about anyone calling me, and lied to and laughed at by employee Cheri. That's enough Costco! I'm done, you lost all my business forever... Do not use this location, especially for pharmacy/health help... Grade: F read more

Costco - Added to my review of frustration and lies by this pharmacy and its employees... - Department Stores Near Me - Phoenix, Arizona

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To bad that you can't give them negative stars because giving them 1 stars is to high.. This costco the staff are super rude. You ask customer service for help and they say that we don't have the time for you. Seems that costco has gotten to big for their own shorts. Right now I feel like canceling my membership and just go with Sam's. I don't have the issues with Sam's that I do with costco. I see that costco is losing profits. I hope that they continue to lose profit to Hopefully wake them up. Plus Sam's membership is cheaper than costco and offers gas, tires plus many more items, and you get service with a smile. read more

BEST Costco in Phoenix! Service is great, store is clean and fully stocked. My average time in/out is 8 minutes with 10 items. Can't match that at any other store. Oh and they always open up at least 15 mins early read more

Clean, easy to access, and has lots of different products! Since there's no Costco around where I live, so I often drive down to Phoenix to buy things from Costco. There is another Costco a little more close(r) from my home, but I prefer to come this place sine it has more options! Like this place has fresh seafood and even pork belly :) hmm pork belly! Also, this place is pretty clean, and easy to access, right next to 101! read more

Great store!! in and out even when busy people seem friendly and willing to help if you ask

This Costco used to be great and their is a couple really great employees but it has been going down hill even before Covid caused things to get crazy. The person at the exit "Susan" was talking to another employee and didnt even look at the items in my cart nor even look at me for that matter. Whats the point of having them there if they not doing the job? I used to do this job many years ago at a BJs wholesale club. She verified nothing. Also, why do you have vendors (Cable sales) right now? You got posted rules and people are trying to just get their shopping done without any hassle. Last week when I was in there some guy was hounding me about cable. I said no thank you and he kept pushing and pushing. I think it's a management problem because this place used to be a great place to shop. Yes there is those customers who refuse to wear masks and many who are walking around with it below there nose or worse around their neck. I didn't see employee's not wearing them but come on guys if you got a posted rule you need to enforce it. Also, there is a cashier by the name of Kelli, by far the rudest and she just gets more rude as time goes on. She really needs to find a job where she doesn't interact with people because she is so grumpy and her customer service skills SUCK! We pay for a membership here and not saying they need to treat us like its some special club but this Costco for sure is lacking in what I have become familar with at other Costco's. Thanks for making me have to drive further to use my paid membership at a Costco that cares. read more

This pharmacy has been a problem this year. Yes their pricing is good for our plan, but we have difficulty with some prescriptions not being in stock. They were also hacked. Their responsiveness and customer service has not been great. We need to find another pharmacy. This hurts as we have been members going back to when it was Price Club. read more

Costco serves a purpose... and it's great for stocking up on everything from toiletries, gum, snacks, large portions of fresh food, electronics, bottled water, electronic items, etc... I guess it's good for pretty much everything if you're looking for great prices and/or large amounts! I agree with Nadia that this location is primo! However, going to Costco can be an ordeal - you have to deal with parking, showing your id upon entering, finding what you're looking for, and then finding space in your car for everything you end up purchasing (which if you are anything like me, is much more than you anticipated going in). The other day, I convinced future yelper, Alexa M, to join me for a 'quick trip' to Costco. We were going in to purchase an ipod (birthday present for my sister). That's all we were going to purchase. But while we were there, we had to look around a bit... in addition to the ipod, we ended up checking out with a 12 pack of Dentyne Fire (my favorite gum), a DVD of season 3 of Prison Break (for Alexa), a 3 pack of Calvin Klein tank tops, and an itunes card to go with the ipod. Upon check out, I was told that my Costco membership was up for renewal... so add another $100 to my total. I paid and texted Jared that I renewed the membership and he called and said to get it reversed since he did it just a few weeks ago... add a Customer Service nightmare to this scenario as he gets on the phone and tells them it's been paid, Alexa leaves her keys in the ladies room (but luckily gets them back), I try to get reimbursed but the credit card machine won't work so they reimburse me cash instead, and then when we leave, the guy at the door realizes they charged me twice for the tank tops! Ugh - I was happy they caught the double charge, but this trip ended up being even more of an ordeal than usual. I will continue to go to Costco as soon as our membership renewal debacle is taken care of, but I will just make sure that when I go, I am patient and plan enough time... Alexa - I'm sure you'll write a better review of our experience than I did. Excited to see your review! read more

Costco - Department Stores Near Me - Phoenix, Arizona

The staff is rude here and the store manager is the rudest of them all. They're especially demeaning to colored people. Shop at a different Costco if you can. read more