I can't tell if the reason the customer service is so awful is because of the lack of good training…read moreby CVS management in general or if it's because of the younger generation who work there. I don't mean to insult most of the younger working generations. I'm hoping it's a minority of individuals, but when it comes to being helpful, CVS is very weak. Recently, my prescriptions changed for the Gramercy location, which is closing, to Upper Rock. One prescription had no refills. Therefore, the way I understand it, they didn't have it (technically) added to their system? This is even though it was in the system of Gramercy. But, what makes it worse is the pharmacist would neither phone my doctor's office nor the Gramercy location to help get the refillable prescription in their store's system. Is this laziness? Is this policy? Whatever it is, it doesn't make sense. I should add that when I talked to an individual from that pharmacy a few days before and mentioned all the prescriptions that needed to be refilled, that individual did not inform me there would be a problem with them contacting my doctor. To highlight the ineptness of the location, I have requested receiving text messages informing me when prescriptions are ready for pickup, and I am not receiving them.

I am so happy with my CVS store. My prescriptions are always ready when I need them. The people who…read morework at this pharmacy are fabulous. They are so nice and helpful. They have a great card selection. I always pick up greeting cards when I am there. They usually have my Hershey's miniatures which have been hard to find in the dark chocolate flavor. I always enjoy looking through their holiday decorations. I always end up getting a few for my home. I have the CVS care card, so I can earn money back when I use their coupons. This is a great CVS. Shhhh! Don't tell anyone. ; )

WOW! WOW! WOW! I am truly, truly blown away by this pharmacy. I am SO glad I found them. I was…read morecalling around as one of my medications was out of stock and I decided to give this little gem a call. Mai picked up the phone, no prompts, nothing just an actual human being. That shocked me to begin with. Although she was out of stock she recommended calling my doctor and having them adjust the dosage as she had a different strength available. I did as she suggested and everything worked out! She even called to tell me she received the script from my doctor and I could come anytime. I showed up at 5:30pm as she closes at 6 and she said you must be Renee. I was like omg hey yes I am! The pharmacy is so cute and so private you don't feel uncomfortable like at other pharmacies. I honestly always feel judged whether it is from a pharmacist or a pharmacy tech. Mai and I got to chatting about other medications I take and she said she would make sure they were stocked on the shelf for me. Wow! How great! I also let her know my troubles with CVS/Rite Aid and she agreed pharmacists shouldn't be interfering with what the doctors recommend. Love that! After a delightful few minutes, I was all checked out and ready to go and Mai offered me a drink! Like an actual drink which normally people would buy. I was like are you sure?? She was like yes please be my guest and she even walked me to the door. This was hands down the best experience I have ever had in a pharmacy if not just in general! She made me feel so happy and special! Lol I will MOST definitely be switching my medications over to this pharmacy! You should to!

I love this pharmacy!…read more I've been coming here well over a year Friendliness, Reliability, and the Personal Touch This is my favorite pharmacy of all time because the pharmacist has really taken the time to get to know me, and the service is very reliable. And it's nice to sip tea here and chat

Screw Yelpers for giving such negative reviews to CVS.These yelpers actually think their negative…read morereviews are going to dissuade people from shopping at CVS. I am sorry your singular negative experience has compelled you to slander one of the holy triumvirate (Chipotle and Panera) of Gaithersburg Town Square This CVS is always busy. Being busy is no reason to downgrade a place. In fact, it reflects the popularity of the business. My CVS experience was stocked. I walked in. I got what I needed. I purchased it. I left... a typical experience of customers. No problems = 5 stars.

The store is dirty and poorly organized, crowded and poorly maintained. Staff is rude and lazy - or…read morepossibly not lazy, possibly just so severely understaffed that they don't have time to do anything even resembling customer service. This is the most convenient pharmacy for us, but I routinely go to one further away simply because this one just sucks so badly.

I had no idea we had a huge Walgreens close by. I was on the hunt for Hershey's Chocolate Candy…read more I searched online and found them at this location. Well, I could not believe my eyes when it walked in the door. You could put 3 of my neighborhood Walgreens in this store. It was huge and although it took me a few minutes to figure out where everything was, I was blown away by all of the products in this store. So, they had more candy, junk food, cleaning products, vitamins, and other stuff. Thank you to Kathleen for helping me at checkout. She was very nice and helpful. Well, giant Walgreens now I know you are in the area and I will be back.

This review is only for the photo department product. I can't comment on the rest of the store or…read morestaff. Got text saying graduation announcements (photos) were ready at 7:23 am. Arrived at 8:10 and was told there was a printer jam. He came out the color of a beet-literally! Red! Messay (sp) the manager said this happens when the printer overheats! I'm like whaaaat? He sent the order to another Walgreens only to have the same thing happen! An utter fail.

All stores are not alike, even if they are owned by the same company. I usually do my shopping at…read moreHarris Teeter in Park Potomac. But, I was really close to this store on Copley Place and decided to pop in. For me, this location was a bit confusing. I am sure if I shopped here more often I would probably get used to the aisles and grocery items. The people who work there were as nice as could be. They pointed me in the right direction and one person, even walked me over to the aisle I was looking for. Unfortunately, this store was out of both items I was shopping for. I did find a few things I needed. But, as I came up to the counter, I saw the cherry tomatoes that I picked up, were rotting at the bottom. So, I gave them back to the person working there. I hate to compare, but I really don't think this store is as clean as the one I usually shop at. So, given that they were out of stock for the items I usually buy and the item I picked up was spoiled. I probably won't be coming back to this Harris Teeter. It is such a shame, because my last review, was 10 years ago, but they had such promise.

Honestly, five stars for a clean and easily accessible restroom. While driving home to D.C. from…read moreGaithersburg, I had to pee sooooooo bad. I couldn't wait. Harris Teeter was the closest place I could get to without wetting my pants. I walked in, relieved myself, and walked out. The restroom was clean!

Went today for a simple transaction, around 4pm so I understand busy time, people heading home…read morefrom work etc. Normally I have patience waiting in line since I also work retail. However, today was unbearable. Only 1 cashier who also happened to be the head pharmacist. Including me, 5 people on line. No sense of urgently behind the counter to move quicker or get help. Need to hire more people or schedule smarter during busy times.

Always helpful and friendly! Great service and professional, courteous staff. Pharmacy service is…read moreexcellent.

This pharmacy is outstanding. I think very highly of the helpful staff. We need more independent…read morepharmacies.

I called this morning to see if my daughter's compound was ready. They checked name DOB. Verified…read morethe dosage had been increased but never bothered to mention the price had gone e up $100. That went from$350 to $450. Unacceptable in my opinion. Will not return. Ask the price before you go

Skip the long lines at big chain pharmacies and get excellent customer service from a pharmacist…read morewho really knows her patients. I wasn't sure if our insurance would be accepted, but the pharmacist was happy to find out and get back to me quickly. My husband and I just switched from Walgreens and couldn't be happier!

The pharmacist was so helpful and went above and beyond in assisting me! Would highly recommend…read morethis pharmacy.

This CVS Pharmacy has become a complete headache. Every time I request a refill, they somehow…read more"never receive" communication from my doctor's office. The call in refill line is nothing but a joke, that never works correct. When I call my doctor to ask if they provide refill info, they show me the approval logs on their end (with timestamps), yet CVS claims they don't have anything. I called in on the refill line and it sated the doc denied the refill, again called my Doc and they said they have the log showing they approved it the other day. It's the same cycle over and over. At one point I never had this problem with CVS its ben the last 2 yrs.  I'm now completely out of medication because CVS can't manage basic communication. I've spent days going back and forth just trying to get something that should be routine. Absolutely unacceptable. If you need reliable prescription management, look elsewhere.

Good local community pharmacy that opens 24x7. Prices are a bit on the higher side, but when you…read moreneed something at 1am in the morning, you won't care about the difference in price.