Dr.Oneby is the NICEST and most well educated optometrist I have ever been to. I have been wearing…read morecontacts for over 7 years and she explained things I never knew! Also, I have a blind spot that I stupidly self-inflicted as a young teen (lol), but she was the first eye doctor who didn't give me a hard time about it. Honestly my best experience with health care in years.

First time experience and I couldn't be more pleased. I was able to book my appointment via phone,…read morewith appointments available almost immediately! I was also able to enter all my insurance information prior to my visit which made checking in run incredible smooth! All of the staff were inviting and friendly! I was able to do a full exam, with a comprehensive test, contact fitting and pay the bill within an hour. My reason for service was to get contact lenses which I left with a trial pair and they price matched the lowest price they could find and placed the order immediately! Highly recommend for those of us who need a little extra help to see this beautiful life we live!!!

Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

I can't say enough positive things about my experience with The Envision Clinic and Dr. Israelson…read more A few years ago, I had LASIK surgery, and since then, my vision has been pretty good. I hadn't been to an optometrist in years because I didn't feel the need. That all changed one morning when I woke up with an intense case of pink eye. The Envision Clinic was able to get me in so quickly, and Dr. Israelson was incredible. She was kind, knowledgeable, and supportive, instantly putting me at ease. She prescribed treatment that worked immediately, and during our conversation, she took the time to discuss how eye health can often reveal other potential medical issues, including signs of a brain cancer recurrence--something that resonated with me deeply, as I'm a brain cancer survivor. A few weeks later, once my eye had healed, I returned for a comprehensive eye exam. I've never had such a thorough and thoughtful evaluation in my life! Dr. Israelson's attention to detail was unmatched. Although The Envision Clinic doesn't accept insurance, their pricing is very reasonable, and the quality of care is worth every penny. Dr. Israelson identified a slight astigmatism in my left eye and some mild degeneration in my LASIK correction. She explained everything clearly and practically, helping me understand why LASIK wouldn't be a good option for me again and recommending glasses specifically for driving and nighttime use to reduce glare. Her advice was incredibly practical and tailored to my unique needs, especially as someone with a complex medical history. The clinic itself is top-notch. It's clear they invest heavily in advanced equipment, staff training, and staying up-to-date with the latest research. They also have an impressive selection of frames--from trendy and fashionable to truly unique designs. Although I'm moving from Boulder to Denver soon, I'll happily make the drive back to see Dr. Israelson. She's one of the most compassionate and competent medical professionals I've ever encountered--and I've worked with many doctors over the years. If you're looking for exceptional care, practical insights, and a personalized experience, I can't recommend The Envision Clinic and Dr. Israelson enough.

terrible service you book an appointment for a general "eye exam" next thing you know your paying…read morefor preventative care how ever your not one time informed this is what was part of your appointmen. you only find out when they are speeding through trying to get you into glasses. I would not recommend anyone I know even my enemie. the customer service is absolutely terrible they treat you like a drive through at a fast food restauran. they take you these machines and don't even explain what's going on what they are doing nothing. I have never felt so uncomfortable and so lost! I will never go back to this place what a waste of my time and money to be treated like a number!

I had an eye examination in January I was treated very well and very competent professionals that…read morelooked at my eyes. I went back recently several weeks ago in June to order my new glasses. I work with Kate and she was fantastic. She was very knowledgeable. Made great recommendations, friendly, enthusiastic really enjoyed her job you could tell. I recommend Vista Eye Care and of course using Kate for your glasses..

The lady that works there is awesome! The manager of the other hand leave much to be desired. When…read moreI ordered my glasses, he did not walk me through the options. One of the lenses were made incorrectly and he refused to have it remade. My only option was to return the glasses. My sister had the exact same experience. Very poor customer service by the manager.

The staff at this location was outstanding! They were very helpful with any and all questions I…read morehad. They helped me get the perfect lenses for my astigmatism. My whole order came in faster than most places I've been to. I've been going here for many years and will continue to do so! Especially if the staff stays the same!

I was able to get eye glasses the same day, just as advertised. The staff was helpful in helping me…read morechoose frames that met my requirements and expectations.

I went in with full coverage for my exam n they told me my Insurence only covered my exam n I would…read morehave to pay cash for frames n lenses. Went to Walmart eye glass Ed n I was totally covered for everything. That place is a rip off

Best around I highly recommend this place to all.They are amazing and very fast .You must try this…read morelocation

I had my eye appointment last week to have a contact lens, and, medical eye exam, and yes, I always…read moreopt for the additional $50 Optomap Retinal Imaging. My first quote- realizing it was a quote for just a medical eye exam and contact lens exam- was $420 ( Optomap wasn't included in that quote.) I figured that was really high cost wise. The exams themselves were fine. The Optometrist I had was fine, however, she never once mentioned other brands of lenses that I may be interested in. After all was said and done, I ended up paying $1245 for "top of the line" contacts, and exams. Dr. Rob had told me years ago to run it through medical insurance because it would be cheaper, and, it was. This time, medical didn't pick up a dime, and my VSP only covered $180 towards the lenses (originally $900...) and part of the contact lens exam. While I understand this seems more like an insurance issue, I can honestly say, I think they ripped me off bigly! Not even a discussion about lenses that would be cheaper or more budget friendly, especially seeing beforehand what my insurances would and would not pay for. I had seen that FVC was proud to offer "free" eye exams for schools, Disabled Veterans and another group of people. While I am not against this, "free" is a stretch. They know they need to completely overcharge their existing customers (I have been one for over 25 years now.. no longer!) for "free" exams. My Mother had her eye exam done today at Visionworks. Contact lens exam and yes, they have the retinal imaging scan, too. They charged her an additional $39 for that scan. After all was said and done for her, she paid $335 for her exams, retinal scan and a years worth of monthly lenses - also, I don't understand FVC's need to constantly push for daily lenses? I don't know what they have against monthly lenses. One last thing to mention about FVC and their bedside manner. My Mother and Father were also patients of FVC a few years ago. My Father had extreme rheumatoid arthritis and ultimately passed away from it , in January. When he saw Dr. Rob the last time he was there, it had been more than a year since his last exam. My Father explained to him because of his condition- needing infusions every month, his hands were completely warped from the arthritis and my Mother was doing everything she could for him, he told my Dad "That was no excuse for missing a yearly eye exam." Guess what? They never went back, my Father went elsewhere, he had cataract surgery, and was seeing 20/20 for the first time since he was 4 years old. To say I was irate after hearing Dr. Rob's comment to my Father is an understatement. You just lost another customer, Family Vision Center!

Associate sold me a pair of sunglasses with a scratch on the lenses. They did not check the lenses…read moreunderneath the stickers where the scratch was hidden. When bringing the glasses back within 24hrs of the sale with a receipt I was refused a refund or exchange. Worst customer service I have ever had and the fact that they would sell scratched lenses in the first place is bullshit. Seems like a good way to make sure that they keep all their products sold. The brand is absolute shit as well I wanted to give them one more chance but now they lost my business forever.

I was very impressed with the Manager, Melissa and her crew at the Flatirons Oakley store. THE Best…read morecustomer service. I will be a return customer and have been telling my friends how awesome my experience was at this store. thanks again!

I was able to bring my wife to an appointment today. My wife found the most comfortable pair and…read morethen we talked about the best lenses for daily needs. They were very impressed with the knowledge and individualized care imparted by Barbara. We felt comfortable with the final decision about lens options and hope all vision needs will be well met. My wife's exact words to me were "you don't find this level of service anymore and they deserve a great review!" Thank you, Mountain Top Eye Care! Be safe and well!

I was seen by Dr. Rodriguez this morning which was really appreciated since I wanted/needed an…read moreappointment quickly. I was very impressed by her assessment, knowledge, and the answering of my questions as well as some concerns I had about my spouse's eyes. Barbara was really helpful in helping me select a new pair of eyeglasses. Barbara worked with my VSP insurance to maximize it's benefits. I will refer the practice to others.