I stopped in from out of town with broken glasses after accidentally stepping on them. Sara was…read moreexceptional. Though we could not fix my expensive Silhouette frames due to the risk of making them worse, Sara brought them to the back to try and also checked to see if they had an extra temple they could replace it with. Being an out of towner I was not sure what to expect and I can tell you that the service was exceptional, friendly and professional. We had the frames wearable until I was able to get back home to order the new temple. If I was in Boulder long enough, they would have done it for me there, but this happened on my last day in Boulder before heading into the mountains.

I can't remember where or how I first came across silhouette brand glasses frames, but I fell in…read morelove. While they offer a variety of styles, my favorites are the frameless with titanium sides. These are comfortable, diminutive, and stand up to accidents like sitting on them (they bend but do not break). They also are pricey. I had a pair a couple of years ago, and when my prescription changed, I decided to go to Costco and find some attractive frames for a good price. The problem is that these more traditional frames BOTHER me EVERY DAY. Plastic gathers sweat and grime at the nose. Metal is particularly rigid and more uncomfortable. I can see the edges of the frames in my view, which doesn't really impact my vision so much, but it makes the world less real. So, when I finally had the opportunity to get another new set of glasses with a new prescription, I went on the hunt for Silhouettes. It is not easy to find a place that deals with Silhouettes, but I knew that Aspen Eyewear sold them. As it is difficult to comparison shop eyeglasses, or even shop around, really, I noted the expected high price of a frame I liked at Aspen, enlisted the help of a knowledgeable assistant, and decided on a gorgeous frame. When we sat down to pull together the necessary additions--anti-glare, anti-scratch, transitions, etc., they put a quote in front of me. More than double the high cost of the frame! Yes, I did a double-take, my jaw dropped, I took a large GULP. I guess he could read my reaction, because the assistant asked if that price was OK, and if not, maybe we could consider dropping some of the add-ons. I asked him if there were any silhouettes on the clearance table, or if they ever go on sale, and the answer was "no". I know what I want, and this is apparently what it costs, so on we went with the purchase. After reading Aspen Eyewear's Yelp reviews, where many talk about their high cost, I started to wonder if it would have been worth my time to comparison shop the one other place nearby that I found that carries Silhouettes. But, you know what? This frame is an expensive frame. The lenses are definitely quality lenses, and I've been wearing the glasses now for two months, and I LOVE them. I got what I wanted, and I'm happy I did it. The people that helped me at Aspen Eyewear were very nice. They were knowledgable about the product(s) and how they fit different people, spent the time with me that was necessary, and no inappropriately long wait times. My only suggestion is that they provide a bit more detail with regard to glasses care when you pick up your purchase from them. I think there are some special instructions and care required for Silhouettes, which I kind of expected them to go through with me. Also, how do I get a lens completely shiny new clean? I have always struggled with this, and I found some Zeiss lens cleaners that I thought must be perfect, given that Zeiss is a prominent lens maker for premium products. Upon further research, it seems that they have alcohol in them which can damage the coatings I paid so much money for on these lenses. Also, I have no warranty information, although one associate mentioned to me in passing something about a 60-day lens replacement (I think). I have no documentation of this, and nothing is mentioned online, so if I damage my lenses in the first 60 days, due to ignorance, do I have the opportunity to try again? I don't know. Conclusion: Aspen Eyewear is not the budget eyeglass vendor, but they do offer a premium product with premium lines that are difficult to find elsewhere. If you want a premium eyeglasses product, Aspen Eyewear is worth a visit.

Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

I can't say enough positive things about my experience with The Envision Clinic and Dr. Israelson…read more A few years ago, I had LASIK surgery, and since then, my vision has been pretty good. I hadn't been to an optometrist in years because I didn't feel the need. That all changed one morning when I woke up with an intense case of pink eye. The Envision Clinic was able to get me in so quickly, and Dr. Israelson was incredible. She was kind, knowledgeable, and supportive, instantly putting me at ease. She prescribed treatment that worked immediately, and during our conversation, she took the time to discuss how eye health can often reveal other potential medical issues, including signs of a brain cancer recurrence--something that resonated with me deeply, as I'm a brain cancer survivor. A few weeks later, once my eye had healed, I returned for a comprehensive eye exam. I've never had such a thorough and thoughtful evaluation in my life! Dr. Israelson's attention to detail was unmatched. Although The Envision Clinic doesn't accept insurance, their pricing is very reasonable, and the quality of care is worth every penny. Dr. Israelson identified a slight astigmatism in my left eye and some mild degeneration in my LASIK correction. She explained everything clearly and practically, helping me understand why LASIK wouldn't be a good option for me again and recommending glasses specifically for driving and nighttime use to reduce glare. Her advice was incredibly practical and tailored to my unique needs, especially as someone with a complex medical history. The clinic itself is top-notch. It's clear they invest heavily in advanced equipment, staff training, and staying up-to-date with the latest research. They also have an impressive selection of frames--from trendy and fashionable to truly unique designs. Although I'm moving from Boulder to Denver soon, I'll happily make the drive back to see Dr. Israelson. She's one of the most compassionate and competent medical professionals I've ever encountered--and I've worked with many doctors over the years. If you're looking for exceptional care, practical insights, and a personalized experience, I can't recommend The Envision Clinic and Dr. Israelson enough.

I am writing to express my disappointment with the customer service I received during my visit to…read moreThe Optical Center today. A couple of weeks ago, I visited your store and was assisted by Chelsea. That experience was outstanding. She took the time to carefully select several frames for me to try on, made recommendations based on fit, and provided the kind of attentive service every customer hopes to receive. There was also another friendly gentleman at the front desk who, at Chelsea's request, looked up my records from when Jeff Lees owned and managed The Optical Center. I mentioned to Chelsea that I had purchased several pairs of glasses from Jeff years ago when I lived in the Firestone area. I also explained that I now live in Highlands Ranch, over an hour away, and had driven all the way to Longmont because of the positive experiences I had previously enjoyed at your store. After narrowing my choices to a couple of frames, Chelsea told me she would contact me with the frame details and pricing. A few days later, Chelsea called me at work and asked whether I could come in that Friday. I explained that I couldn't make it that day but that I would come the following Saturday while the shop was open. When I arrived today, however, the experience was completely different. The moment I walked through the door, I was met with one of the coldest receptions I have ever received from a retailer. Chelsea's facial expression and tone were noticeably unwelcoming. Thinking perhaps she didn't recognize me, I greeted her and said, "Hi Chelsea, I'm XXX XXXXX, the gentleman you spoke with on the phone a few days ago who was interested in purchasing the frames you selected for me." Even after introducing myself, her demeanor did not change. Having driven over an hour to your store, I asked if I could use the restroom. Instead of allowing me to take a few steps through the small office area to the restroom--as I had done in the past when Jeff Lees owned the business--I was instructed to leave the optical center, walk all the way around through the hallway, and enter from another direction because the office area was "for staff only." While I understand businesses have policies, the interaction itself felt unnecessarily cold and unaccommodating. When I returned from the restroom, the interaction became even more uncomfortable. Without any greeting or welcoming attitude, I was asked, "What do you want? Do you want to see the glasses or what?" At that point, I was genuinely taken aback. I found myself wondering what had changed since my previous visit. I had come prepared to purchase one or possibly two pairs of glasses, but after being treated in such an unfriendly and dismissive manner, I simply said I would think about it and left. I work hard for my money, and I choose to spend it with businesses that appreciate their customers. There are many excellent optical shops much closer to my home that provide friendly, respectful service. Unfortunately, because of today's experience, The Optical Center has lost a loyal repeat customer. Please remove me from your email list, delete my phone number and contact information from your records, and do not contact me in the future. I wanted to share this feedback because the difference between my first visit and today's visit was so dramatic that I felt management should be aware of it. My hope is that no other customer has an experience similar to mine.

I've had great service from this practice for many years. First with Dr Whitmire and now with Dr…read moreBerger. They're very engaged and have very modern equipment, so I feel confident in their monitoring of any eye conditions. I don't have as much experience with the optical shop there, but they've also been pretty good.

I LOVE this store! The owner specializes in fun independent brands and really has a great selection…read moreof funky frames. They also have a great team and the store manager is AWESOME to work with! Definitely one of my top favorite optical stores in Colorado!

The selection of glasses is great, staff is helpful, BUT Do Not expect your glasses to arrive in a…read moretimely manner!! I was told 15 -20 days when I ordered my frames. Ok, I can live with that. Call in at the 16 day mark & was told that is "business days", not calendar days. Would've been nice to know that. Then received a call on a Wednesday (3weeks after ordering) saying the frames will be in Friday. Checked on Sunday, was told they didn't arrive but would be in on Monday. Stopped in on Monday, now being told they will be in on Tuesday! As a 1st time customer they are making really difficult to trust what they say & the process! Now I worry that the glasses will be right! Guess I'll see in 2 more days.....

Associate sold me a pair of sunglasses with a scratch on the lenses. They did not check the lenses…read moreunderneath the stickers where the scratch was hidden. When bringing the glasses back within 24hrs of the sale with a receipt I was refused a refund or exchange. Worst customer service I have ever had and the fact that they would sell scratched lenses in the first place is bullshit. Seems like a good way to make sure that they keep all their products sold. The brand is absolute shit as well I wanted to give them one more chance but now they lost my business forever.

I was very impressed with the Manager, Melissa and her crew at the Flatirons Oakley store. THE Best…read morecustomer service. I will be a return customer and have been telling my friends how awesome my experience was at this store. thanks again!

This is the only place I was able to find a pair of glasses that I loved enough to buy…read more I usually go to the cherry creek location, but their selection was a little weak and I looked at about half a dozen other places in between. The techs are very patient professional and knowledgeable. I'll be back!!!

Staff is amazing, they work with customers to find the perfect pair of glasses. Thanks!read more

Super impressed by this local optical office. With new insurance I made my way to this business in…read moresearch of filling my contact prescription. Not only were they happy to give me what they had in stock (while placing an order to fill the rest that I wanted), but they also gave me a few samples of different lense cleansers to try as well as spare contact cases. The office/showroom was very neat and clean. Not to mention several wall displays of glasses. It was hoppin' place when I arrived. I appreciated that the nice gal at the front desk (she had luscious long braids) never made me feel rushed or unimportant - stellar customer service skills if you ask me. There is a Keurig to make yourself some coffee to enjoy there or on the go. I am also pleased to announce that the rest of my lense order arrived within just a few days and I received a nice phone call to let me know they had arrived. With a busy work schedule I was elated to confirm that my partner would be able to pick the rest of the order up on my behalf. I definitely recommend this place for your contact needs.

Beware of this place. I went to get an eye exam and the "assistant" who did most of the important…read moremeasurements had been at this location for the first time. Some of the equipment did not work and was dusty. Chairs duck taped. Terrible! I did not have the feeling that I could trust the results. The last part of the exam was conducted by Dr. Cushing and was ok I guess, but he worked with the numbers that his assistant evaluated.

The staff here was wonderful and took very thorough Covid precautions. Walmart has a nice…read moreselection of frames at affordable prices, and the staff was knowledgeable of proper fit and desired options. Great experience.